Libdesign: 35 methods for better services at the QQML Conference 2015
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LIBDESIGN 35 methods for better services Alena Chodounská 28.05.2015 QQML 2015, Paris
Transcript of Libdesign: 35 methods for better services at the QQML Conference 2015
LIBDESIGN 35 methods for better services
Alena Chodounská
28.05.2015
QQML 2015, Paris
Why only services?
• The only thing that your users see and evaluate – everything is service
• Changing enviroment: budgets cut, newtechnologies, generations X, Y, Z
• Service is never done
• What is the solution?
Service Design
Philosophy – Service Design Thinking
Never ending process
Set of methods
Libdesign project
Student project – The Division of Information and Library Studies, Masaryk University, Brno
Our Team: five students and two professorswith practical experience
Our Problem: The lack of information aboutservice design and research methods
Our solution: Toolkit 35 methods for better services, Conference, …
Libdesign team
Libdesign: 35 methods forbetter services
Publisher
The Division of Information and Library Studies, Masaryk University, Brno, Czech Republic in 2015
Authors
• Martin Horák
• Alena Chodounská
• Pavla Minaříková
• Roman Novotný
• Gabriela Šimková
• Jiří Xaver
• Ladislava Z. Suchá
Graphic designer
Matěj Málek
How we used design proces
• Prototypes
• 3D models
• Landing page
• …
• Testing
• Evaluationquestionnaire
• …
• Brainstorming
• SWOT
• Lean Canvas
• …
• Desk reseachr
• Interview
• Focus group
• …
Learning Analysis
DesignTesting
1. How we begun
Desk research
Brainstroming
Interview
Focus group
Card sorting Brainstorming
2. Analyze results
• Clustering
• SWOT analysis
• Lean Canvas
• Personas
3. Designing of Design Cards
• Prototyping
• 3D models
• Landing page: www.libdesign.cz
C
4. Testing & Comments
• Feedback collection
• User testing
• Evaluation questionnaire
What is comming?
In progress:
• Conference on September 22, 2015 in Prague
• Workshops
• Book with Case studies about Service design in Libraries (long-term plan)
• Web pages, Game board
In Future:
• Training, Consultations, …?
Why and How
Improve your services with our toolkit. Because itis…
• Simple
• Clever
• Beatiful
Use it for…
• Inspiration
• Team work
• Service design
Don’t be afraid to ask us.We are all in this together!
Let’s stay in touch!
• www.libdesign.cz
• www.fb.com/libdesignzs
Alena Chodounská
Libdesign Team
Masaryk University, Brno
National Library of Technology, Prague
