Digitization

Lufthansa Cargo | 2Company presentation 2019

ö ƒ Þƒ ¿ ‹“ ‹Ğ‹Ň‹ “ ∫ ¸ ı ı ć ˆ ‹∫ ¨ Ğ‹ ˆ ˆ ¿ ¿ ¨ Ğ ƒĹ∫ Ÿ ˆ “ ƒ

● with our customers and partners

● along the entire transport chain

● for more efficient processes

● for improved quality

● for the good of the environment

Lufthansa Cargo | 3Company presentation 2019

The eFreight benefits

tons less paper, better environmental footprint

7,800

Ğ‹ı ƒ ¹ ¨ ď‹ “

80%errors: more transparency, better quality

0

less expense

65%

Lufthansa Cargo | 40 ¸ ı 𨠈 ĺ ðÞƒ¹ ƒˆ ĞĞ‹ ˆ άΪ Ϋζ

The new PreCheck – digital processes for greater efficiency and speed

Quick feedback about transmitted data before delivery● Automated data quality checks by AWB and eHouse

Manifest● Perfect preparation of the delivery thanks to full

transparency regarding data quality● High reliability and additional measures when

transporting to countries with strict standards concerning data quality (e.g. China)

● Improved use of the efficient self-service terminals● Intelligent analysis to ensure even greater

transparency of the transmitted data

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DGD.online – all dangerous goods, all modes of transport, one tool

Added securityThe high level of server security in Germany, accurate documentation and restricted access for qualified users only make DGD.online secure.

More productivity.The user-friendly interface, automatic data validation and other useful features make preparing DGDs significantly faster.

One for allDGD.online can be used regardless of the mode of transport and chosen carrier.

More flexibilityDGDs can be edited anytime, from anywhere, on all mobile devices – including electronic signatures.

EƒĐƒÞ ƒÞÞ Þ¹ а! ćĞ ı ¨ Ğ‹∫ ď Ó‹¿¨ Ğ‹ ˆ ¸ — ¿¨ Ğ Þƒ¿ć∫ ƒ¹ ރ˃∫ Ğ‹ ˆ ¹ ĞŸ Ğ ∫ ¨ ˆ Óƒ¨ ¿ Ğ ¨ ¿¿‹Ğ‹‹ ˆ ¨ Ó Đ¸ ÞÎ ¨ ˆ ¿ Ÿ‹“ŸƒÞ ∫ ¸ ¹ й а

Better collaborationDGD.online makes it possible to use a common digital workflow across locations and shifts, including external logistic partners – without them needing accounts of their own.

Lower costsBenefit from lower initial costs, zero maintenance expenses and lower follow-up costs due to re-checks and other measures.

Lufthansa Cargo | 6Company presentation 2019

Lufthansa Cargo is driving eFreight initiatives in order to increase paperless processes in the industry

eAWB facts x¨ ÞĞ‹∫ ‹ð¨ Ğ‹ “ ¹ Ğ Ğ‹ ˆ ¹

74.3% eAWBLufthansa Cargo in J anuary 2019

2nd placeamong all 274 IATA airlines

68% eAWB2018 industry target

240eAWB shipments (2018)

808,823Participating customers

4,864

Target for digitization

ΧΞ� paperless potential

eCSDeHM eDGDStations where PreCheck is possible

14 in March 19

First eDGDshipment (worldwide)

ΩжΟΡжΠΞΟΨ

eHouseManifest Germany

50% Lufthansa Cargo in February 19

Lufthansa Cargo | 7Company presentation 2019

of all worldwide bookings in the first quarter of 2019 were made online

● Up-to-date information on the worldwide network, the stations, cargo flight plans and ULDs

● From booking (eBooking) to tracking multiple shipments to inquiring about spot rates – everything is available online

● Submission of liability notices or claims for compensation

● Customer feedback channel

l ć Þ ƒÄƒÞď‹∫ ƒ¹ ь ¨ ď¨ ‹Ó�Óƒ ΠΣжΧ ˆ ¿ ∫ ¸ ˆ Ğ‹ ć ¸ ć ¹ Óĺ ¿ ƒďƒÓð ‹ “

69%

Lufthansa Cargo | 8Company presentation 2019

We communicate digitally

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Eva Jerez Manager Handling and Processes MADEmail: eva.jerez@dlh.de