Lexmark_CaseStudy_2014_UK
1
©2014 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. 1 Lexmark: Transforming corporate travel with a unified global rollout Find us online at www.Egencia.co.uk - Call us +44 (0) 161 233 5500 “ Our people were finding tickets online through Expedia, and then going to their agent to book. By choosing Egencia, we’ve cut the middleman out of the equation. Matt Montgomery, Global Manager - Procure to Pay Operations & North America Sourcing • “Find a partner—like we did—that has done this before and has experience in the business and knowledge of your industry.” • “Get strong executive involvement that can speak at a global level.” • “Make sure you clearly identify your global and cross-functional stakeholders so that you have the necessary representation to anticipate everyone’s travel needs.” —Matt Montgomery, Global Manager - Procure to Pay Operations & North America Sourcing Advice for New Travel Management Professionals Lexmark: Transforming corporate travel with a unified global rollout The global rollout of its Egencia travel programme enabled Lexmark to retire its roster of 70 travel agencies around the world—and gain control of travel spend. Customer As a global leader in printing, document and enterprise content software solutions, Lexmark has over 12,200 employees worldwide, and international sales account for more than half of its annual revenue. Challenge Gain visibility into the company’s global travel spend and control costs by reducing unnecessary agent calls and out-of-policy bookings—all while better serving its business travellers. Solution Lexmark understood that the only way to contain travel costs and take better care of its travellers was to replace its roster of 70 travel agencies with one global travel programme. Egencia satisfied each requirement Lexmark identified as critical: global capabilities, user-friendly online booking tools, advanced mobile applications, and a cost model the CFO could get behind. Services and tools provided through Egencia Meetings offered further efficiencies and cost controls. Travellers embraced the new Egencia programme immediately, boosting online adoption from 40% to 80% on the first day of the rollout. Future Egencia’s global reporting makes it possible for Lexmark to monitor travel spend and trends in real-time across multiple points of sale. This not only provides greater oversight, it helps Lexmark secure better rate agreements with its favourite airlines and hotels. New travellers are easily integrated into the programme, and new travel managers are quickly brought up to speed with ongoing Egencia support and advice. Even more importantly, Lexmark is now able to more easily locate travellers in case of emergency. Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travellers robust hotel, airline, and rental car deals to book themselves— online, via our app, or with the help of an Egencia Travel Consultant.
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Transcript of Lexmark_CaseStudy_2014_UK
©2014 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners.
1 Lexmark: Transforming corporate travel with a unified global rollout Find us online at www.Egencia.co.uk - Call us +44 (0) 161 233 5500
“Our people were finding tickets online through Expedia, and then going to their agent to book. By choosing Egencia, we’ve cut the middleman out of the equation.
Matt Montgomery, Global Manager - Procure to Pay Operations & North America Sourcing
• “Find a partner—like we did—that has done this before and has experience in the business and knowledge of your industry.”
• “Get strong executive involvement that can speak at a global level.”
• “Make sure you clearly identify your global and cross-functional stakeholders so that you have the necessary representation to anticipate everyone’s travel needs.”
—Matt Montgomery, Global Manager - Procure to Pay Operations & North America Sourcing
Advice for New Travel Management Professionals
Lexmark: Transforming corporate travel with a unified global rollout
The global rollout of its Egencia travel programme enabled Lexmark to retire its roster of 70 travel agencies around the world—and gain control of travel spend.
CustomerAs a global leader in printing, document and enterprise content software solutions, Lexmark has over 12,200 employees worldwide, and international sales account for more than half of its annual revenue.
ChallengeGain visibility into the company’s global travel spend and control costs by reducing unnecessary agent calls and out-of-policy bookings—all while better serving its business travellers.
SolutionLexmark understood that the only way to contain travel costs and take better care of its travellers was to replace its roster of 70 travel agencies with one global travel programme. Egencia satisfied each requirement Lexmark identified as critical:
global capabilities, user-friendly online booking tools, advanced mobile applications, and a cost model the CFO could get behind. Services and tools provided through Egencia Meetings offered further efficiencies and cost controls. Travellers embraced the new Egencia programme immediately, boosting online adoption from 40% to 80% on the first day of the rollout.
FutureEgencia’s global reporting makes it possible for Lexmark to monitor travel spend and trends in real-time across multiple points of sale. This not only provides greater oversight, it helps Lexmark secure better rate agreements with its favourite airlines and hotels. New travellers are easily integrated into the programme, and new travel managers are quickly brought up to speed with ongoing Egencia support and advice.
Even more importantly, Lexmark is now able to more easily locate travellers in case of emergency.
Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travellers robust hotel, airline, and rental car deals to book themselves—online, via our app, or with the help of an Egencia Travel Consultant.
