Lexden's THE RIGHT DIRECTION CX Audit (a one page intro)
1
THE RIGHT DIRECTION – delivering profitable customer experience It’s no secret that the ROI on customer experience is outperforming less reliable conventional business models. However, whilst the potential is there, only those strategies effectively structured and deployed can hope to reap the optimum rewards. But with only 6% of companies delivering at the top level (Temkins), its clear many live customer experience strategies are already set on a compromised course. LEXDEN’S CUSTOMER EXPERIENCE EFFECTIVENESS AUDIT At Lexden, we specialise in creating effective CX strategies that deliver ROI potential. We’ve recognised that due to original programme structure and criteria for prioritisation of improvements can lead to a shortfall between what an organisation expects and what will be delivered. With this in mind we have devised a quick-fix (two week) ‘THE RIGHT DIRECTION’ audit, which assess: • Where your customer experience strategy is heading • How that compares to your expectations & ambitions • Which CX activities to align to put you back on track • Additional CX activities to achieve a greater ROI Which will put you back on the RIGHT DIRECTION for CX success. For more information about THE RIGHT DIRECTION audit to improve the effectiveness of your customer experience endeavours contact [email protected] or + 44 (0) 1279 902205. ONE OF TWO PRIORITIES TO FOCUS ON IN 2015 TO ENSURE YOU PROFIT FROM CUSTOMER LED THINKING
-
Upload
christopher-brooks -
Category
Business
-
view
180 -
download
0
Transcript of Lexden's THE RIGHT DIRECTION CX Audit (a one page intro)
THE RIGHT DIRECTION – delivering profitable customer experience
It’s no secret that the ROI on customer experience is outperforming less reliable conventional business models. However, whilst the potential is there, only those strategies effectively structured and deployed can hope to reap the optimum rewards.
But with only 6% of companies delivering at the top level (Temkins), its clear many live customer experience strategies are already set on a compromised course.
LEXDEN’S CUSTOMER EXPERIENCE EFFECTIVENESS AUDIT At Lexden, we specialise in creating effective CX strategies that deliver ROI potential. We’ve recognised that due to original programme structure and criteria for prioritisation of improvements can lead to a shortfall between what an organisation expects and what will be delivered.
With this in mind we have devised a quick-fix (two week) ‘THE RIGHT DIRECTION’ audit, which assess: • Where your customer experience strategy is heading • How that compares to your expectations & ambitions • Which CX activities to align to put you back on track • Additional CX activities to achieve a greater ROI
Which will put you back on the RIGHT DIRECTION for CX success.
For more information about THE RIGHT DIRECTION audit to improve the effectiveness of your customer experience endeavours contact [email protected] or + 44 (0) 1279 902205.
ONE OF TWO PRIORITIES TO FOCUS ON IN 2015 TO ENSURE YOU PROFIT FROM CUSTOMER LED THINKING
