Lew Short emergency response & recovery conference
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Transcript of Lew Short emergency response & recovery conference
Information Sharing for Emergency Response & Recovery
Increasing operational capacity & data interoperability to enable intelligent
decision-making
Lew ShortGroup Manager Community Resilience
NSW Rural Fire Service
Public policy is getting more complex
People expect information as it
arrives
Our previous good responses
may have created a culture of
immediacy in the community
The world has entered the era of ‘mega crisis’
or catastrophic emergencies’ whose force
and magnitude defy even the best laid
plans and the most robust response
systems
• Resilience refers to a person or communities ability to
withstand a disaster and its consequences, to bounce
back and return to its pre-disaster state quickly.
• Community resilience refers to individual and collective
capacity to respond to adversity and to function at a
level far greater than expected given the individuals
previous experiences.
• Building and establishing community resilience
involves engaging communities4
Community
• Interact, share information,
share ideas & ask questions
• Frame the conversation
• launch resources
• Community of interest
• remove feelings of isolation
Engagement• Stakeholders who own the problem and solution;• New ideas and options;• Informed and enduring decisions;• Changes in understanding and behaviour;
Connectedness• To share• To be part of a community• We let participants know how their contribution has made a difference
Empowerment• To report• To Identify
7
In the Event of a Bushfire• Roughly one half of respondents indicated they
would leave. • For many the trigger to leave their home was
being advised by the RFS, SES, Police or other authority.
• 80% of people will wait and see• Dependency on information• Greg Goebel “learned helplessness”
The Purple Cow
Seth Godin
Interoperability
• Seamless Interoperability
should be the word we use
• Crisis Coordination Centre
• The community don’t really
care who turns up as long as
someone does
Gov 2.0 & Web 2.0
• Gov 2.0, is the use of technology—especially the collaborative technologies at the heart of Web 2.0—to better solve collective problems at a city, state, national, and international level.
• web 2.0 applications that facilitate participatory information sharing, interoperability, user-centered design, and collaboration on the World Wide Web.
On an average day:• 47 billion (non spam) emails• 95 million tweets on Twitter• 30 billion pieces of content
shared on FacebookSource. The Emergence of a New Asset Class. World Economic Forum
(2011)
Stuart Ellis slide
System capability
• QLD Police slide on growth of their Facebook
page during floods from 8k to 160k likes
almost overnight.
• 94 million views over 24hrs
• Craig Lapsley – cloud based
Surge capability
• How do we capitalise on this
• Crisis commons and mapping by volunteers
• Are our people able to operate seamlessly?
• The term open source describes practices in
production and development that promote
access to the end product's source materials.
Current RFS Social Media activity• Several organisational Twitter accounts
• A number of RFS individuals using their Twitter accounts
to shore RFS information
• An RSS feed for warnings and alerts
• Common Operating Picture: a Google Maps mash-up
showing current incidents
• Several official and regional Facebook pages
• Photo and video sharing through RFS specific channels on
sites such as Flickr and YouTube
The RFS Social Media
Landscape
.
Technology• Line scanning - IR and heat source• Helicopters, eye in the sky – cameras• Lightning strike data• Modis – hotspots• Mobile devices – iPhone App• Google maps mashups• RSS feeds and resulting mashups
NSW1993/94 2002/03 2006/07 2009/10
Number of bush fires statewide
800 459 2,871 4,104
Duration of S44s –Days
17 days 151 days 113 days 118 days
Area Burnt Ha 800,000 1,465,000 438,218 366,159
Residential Homes destroyed
206 86 8 24
Lim
it to
dire
ct a
ttac
k
Para
llel a
ttac
k
Indi
rect
att
ack
Def
ensi
ve
Lim
it to
saf
e op
erati
on o
f he
licop
ters
(~50
km/h
)
Potential:• Loss of radio & telco towers• Loss of situational awareness
Weather included: temperatures up to 45o
winds in excess of 90km/h relative humidity as low as 6% Fire Danger Ratings of up to 100
2001/2002:
ACT, NSW, TAS
Others have difficulty providing unified feed
Offer of RFS assistance
• RFS is providing RSS feeds of our incidents which a
number of applications and web pages are using.
• Issues with incidents not being mapped or assigned
an alert level which is flowing through to our COP on
the RFS web page and to external users
Remember…
• How common is a Common Operating Picture
• Would we ever consider a system of systems
• What is happening anyway
The Crowd Delivers: DARPA’s XC2V Military Vehicle Arrives On Time
• “Now, while a new kick-ass military vehicle is
cool, the true goal of DARPA’s competition
was to see how much faster a crowd-sourced
project could go from concept to prototype
than traditional means.
• Turns out the answer was “much faster”
Defence Advanced Research Projects Agency (DARPA)
Engagement• Stakeholders who own the problem and solution;• New ideas and options;• Informed and enduring decisions;• Changes in understanding and behaviour;
Connectedness• To share• To be part of a community• We let participants know how their contribution has made a difference
Empowerment• To report• To Identify
= Resilience
The Way Forward
• Socially-enabled
• Mobile-friendly
• On Demand
• Track Twitter, social networks, blogs,
discussion boards, content sites
• Make content and data available for use by
others
– The Social Media landscape can be
monitored and influenced, but not
controlled.
– ESO need to become part of the
conversation.
– Social Media is an important tool to assist in
getting the ‘Safety Message’ out to the
community.
• Go where the people are
• Give up the illusion of control
• Tap into the crowd… and
• Be mindful of the big events
How do we use your Purple Cow?
“We can no longer afford to
work at the speed of
government… We have
responsibilities to the
public to move
information as quickly as
possible… so that they
can make key decisions”Los Angeles Fire Department