Leveraging the social quotient of the enterprise next sutra
-
Upload
r-r-dasgupta -
Category
Business
-
view
908 -
download
2
Transcript of Leveraging the social quotient of the enterprise next sutra
![Page 1: Leveraging the social quotient of the enterprise next sutra](https://reader036.fdocuments.in/reader036/viewer/2022071818/55b15937bb61eb6c028b4748/html5/thumbnails/1.jpg)
![Page 2: Leveraging the social quotient of the enterprise next sutra](https://reader036.fdocuments.in/reader036/viewer/2022071818/55b15937bb61eb6c028b4748/html5/thumbnails/2.jpg)
We have perhaps overdone organizing. Between the slew of competency maps and
role definitions, the real potential of high performance teams is falling in between
over-organized business units and matrix structures.
On the other hand there is vitality, responsiveness and action happening in more
social settings. The natural groups in the lunch and break rooms, the hobby groups,
the faceBook buddies, the after-office huddles, are all conversing purposefully, most
likely for different reasons. Individually many of them know, what the company does
not – e.g. who is the best person for a particular job, where to find that elusive
PowerPoint so vital to an upcoming customer presentation and most importantly
how to get things done, when the rest have given up.
It appears therefore that the social contract between these individuals is more
powerful than their employment contract with the organization. What is it that
blocks this energy in the formal medium but is liberated through the social medium?
![Page 3: Leveraging the social quotient of the enterprise next sutra](https://reader036.fdocuments.in/reader036/viewer/2022071818/55b15937bb61eb6c028b4748/html5/thumbnails/3.jpg)
There are perhaps many reasons. To me it appears that the unwritten social code is
not burdened by reporting relationships, or limited because of dispersed
geographies, rather is enabled by mutual empathy for even conflicting points of view.
Everybody comes to the party.
The social-quotient of an enterprise is something that really does not get captured by
traditional means of employee-satisfaction surveys or town-hall meetings. However
they can be observed at cafeterias, recreation rooms, Facebook chatters and chat
messages.
Company intranets represent, if at all, an insignificant part of this energy. Given that
most organizations still block Facebook and Twitter, that doesn’t stop over 70% of
employees from using them at work anyway.
In a recent Frost & Sullivan Report on the Impact of Collaboration (as reported by
Jacob Morgan) : “Companies that deployed collaboration tools saw improved
performance in innovation (68% vs 39% that didn’t deploy), sales growth (76% vs
50% that didn’t deploy), and profit growth (71% vs 45% that didn’t deploy).”
![Page 4: Leveraging the social quotient of the enterprise next sutra](https://reader036.fdocuments.in/reader036/viewer/2022071818/55b15937bb61eb6c028b4748/html5/thumbnails/4.jpg)
So, do we have a conflict or an opportunity? I agree that opening up the flood gates
to Facebook, Twitter, YouTube etc. isn’t exactly a great way to solve the crisis. But
neither is being bull-headed about not embracing some of these emergent paradigms
(like Enterprise 2.0) and supporting technologies going to get us anywhere.
There is a huge opportunity however for leadership to strategize and leverage this
social quotient (SQ), and the huge energy and collective intelligence that is abound
in an enterprise’s ecosystem. Thought Leader Dan Robles has some interesting
insights in his post titled “How knowledge assets live in community”
Having said that, here are a few ideas on what could be relevant to most enterprises:
1. Align a geographically dispersed work force around strategic focus areas and
get their participation through ideas they may have. Increase your Idea Funnel
on a continuous basis.
2. Uncover the human potential within the enterprise by encouraging, analyzing
and rewarding their contributions
![Page 5: Leveraging the social quotient of the enterprise next sutra](https://reader036.fdocuments.in/reader036/viewer/2022071818/55b15937bb61eb6c028b4748/html5/thumbnails/5.jpg)
3. Discover the real leaders on a continuous basis.
4. Engage customers and partners in strategic initiatives and increase the intimacy.
Increase your revenue potential on a continuous basis
5. Engage marketplace communities to garner ideas and talent on a continuous
basis. Scale your innovation initiatives without scaling your costs.
Enterprise Software has been eclipsed by social software on the Web with hundreds
of millions of users using services such as Facebook, YouTube, and other major
sites. Social software now has the ability to create new experiences, elicit
participation, build network effects, and engage with virtually everybody. It is, to say
the least - redefining the value and scale of human interactions.
It’s time we un-organized a little. It’s time we leveraged the social-quotient. What do
you say?