Leveraging Technology to Drive Patient Engagement at Kaiser Permanente James Brady, PhD, M.Ed,...

Leveraging Technology to Drive Patient Engagementat Kaiser Permanente

James Brady, PhD, M.Ed, CPHIMS, FHIMSS, Area CIO, Kaiser Permanente Orange County

© 2015 Kaiser Foundation Health Plan, Inc.

The Complex Healthcare Environment

Today’s Challenges

Healthcare Reform - EHR Adoption - Population Health - Interoperability - Security


Our World is Changing

Business models and industries are evolving quickly as technology innovation, consumer empowerment, and competition from both traditional and non-traditional entities increase.

Business models across all industries are evolving at a faster paceDigital Technology Innovation

Intense Competition andNew Entrants

Empowerment of the Individual

Our Member’s Needs Are Changing - Our Clinician’s Needs Are Changing Too!


Empowerment of the Individual

New model of care

Traditional model of care


Intense Competition and New Entrants


Digital Technology Innovation – the Differentiator

Kaiser Permanente: The oldest group model health maintenance organization, serving 10 million people in seven regions across the country, is leading the way!!

Kaiser PermanenteProgram-wide

• 10 Million Members• 38 Hospitals• 618 Medical Office Buildings• 17,425 Physicians• 174,415 Employees• $56 Billion Annual Revenue• $4 Billion Health Information

Technology Investment• 70 Years of Providing Care• 275,000+ desktops and 25,000+

servers• The LARGEST private EHR

install in the world with 40M unique records, 30PB data

• Focus on prevention of illness and disease, and community health to help our Patients

Kaiser Permanente’s capitated payment model places as much emphasis on keeping people healthy as it does on caring for members when they are ill.

Kaiser Permanente Southern California4 Million Members ~ 14 Hospitals ~ 214 Medical Office Buildings ~ 6,288 Physicians ~ $23 Billion in Revenue

7


The Health Care Mega Trend is Here!

Total HEALTH

friends and family

empowerment

balance

stress-free

control goal-setting

wellness

happiness

fitness

HEALTH CARE

confusion

invoices

red tape

bureaucracy

profit

safety net

fine print

Lack of control

insurance

money

greed

sick care

community


Anywhere

Imagining Care

https://www.youtube.com/watch?v=NZm5gJikhgE

https://www.youtube.com/watch?v=gxz9ZVvduGc




Emerging Technologies for Care Anywhere

Products not endorsed by KP

Proteus Raisin

microchip pill

© Vitality

© Cadex

© Pill Phone

© Omron

© Health Buddy

© Nonin

© GlySens© AliveCor© Mobisante

MOBILE DIAGNOSTICS

MEDICATION ADHERENCE

PERSONAL EMERGENCY RESPONSE

REMOTE MONITORINGVITAL SIGNS

HOME HUBS

© LifeWatch

© A&DROBOTS

© Word Lens


Interactive and Emersive Digital Experiences

https://youtu.be/4H6RVnIRlQc https://youtu.be/q9NyMzNvh-Q

https://youtu.be/4H6RVnIRlQc

https://youtu.be/q9NyMzNvh-Q

https://youtu.be/q9NyMzNvh-Q

https://youtu.be/4H6RVnIRlQc


Kaiser Permanente’s Digital Health Agenda

Digital health represents a convergence of capabilities that empower consumers to manage their health on their own terms, further redefining the patient/care giver relationship

next evolution of health careenabling efficiency, convenience,

and continuous patient engagement

Physicians & Other Care Professionals

Hospital/ MOB

Pharmacy Imaging Lab

Electronic Medical Records / Health Information Exchange

Mobile SocialInternet/ Intranet

Voice/Video

CONNECTED HEALTHelectronic medical records across settings of care and organizations

FOUNDATION“bricks & mortar” healthcare

DIGITAL HEALTH


Digital Is Transforming Every Industry

Innovations in technology are empowering consumers to be active participants in their health, and advances in other industries are raising consumer expectations. Digital is becoming the primary channel for many consumer transactions

Trend

VIDEO-BASED COMMUNICATIONS

QUANTIFIED SELF, WEARABLE, REMOTE

OMNI-CHANNEL, CONSISTENT BRAND

SOCIAL SHARING, GAMIFICATION

MY DATA, ANYTIME, PERSONALIZATION

MOBILE-UNIQUE EXPERIENCES

Example

Digital Disruption

Transforming Services: The Mayday button allows Amazon to respond w/i 10 seconds1

Amazon is able to deliver better service at lower costs

The Quantified Customer: Disney invested $1B in MyMagic+. NFC wearable bands have transformed thein-park experience. Theycan also capture valuable customer data1

Digital & In-Store: US banks closed 2,700 branches in 2012, and projections call for another 13,000 to be closed by the end of the decade1

Gamification to Drive Right Action: More than 70% of the largest 2,000 companies are expected to have deployed at least one gamified application by year-end 20141

Know Me and My Preferences: 35% of customer purchases on Amazon ($1.8B) & 75% of films watched on Netflix come from recommendation algorithms1

Mobile Becoming Universal Channel of Choice: Worldwide mobile payment transactions will surpass $171.5 billion in 2012, up 62% from$106 million last year1

Source

1 CNET.com, 2014 1 Forrester Rsrch, 2014 1 SML Financial 1 M2 Research 1Forbes.com, 2013 1 MediaPost.com, 2012


Questions?

Leveraging Technology to Drive Patient Engagement at Kaiser Permanente James Brady, PhD, M.Ed,...

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