Leveraging Technology In The New Employee Orientation Process
19
Leveraging Technology to Streamline the New Hire Training and Course Evaluation Phil La Duke O/E Learning Presents…
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This presentation was first made by Phil La Duke (Director Performance Improvement for O/E Learning) on August 19, at the Society for Applied Learning Technologies (SALT) Washington Interactive Technologies Conference in Washington DC. For more information on this topic contact Phil La Duke ([email protected]) or visit www.safety-impact.com
Transcript of Leveraging Technology In The New Employee Orientation Process
Leveraging Technology to Streamline the New Hire
Training and Course Evaluation
Phil La Duke
O/E Learning Presents…
Introduction
• Housekeeping• Introductions
Goals of New Employee Orientation
• Introduce the new employee to our corporate culture
• Set a tone and help the employee to transition smoothly and reduce the stress of starting a new job
• Complete all necessary paperwork and mandatory training
• Reduce the “dead time” between hiring and working in the new position
Why Worry About it Now?
• Things have really changed around here
• We have time to plan• Upswings follow Downturns• We will likely have to hire while we
have smaller staffs• We have to do more with less
resources
Traditional New Employee Orientation ProcessTwo Weeks Prior to Start Date Week TwoWeek One
Hirin
gDeparm
ent
Train
ing
HR
Emplo
yee
Accept offer
Complete HR Paperwork
Complete New EmployeeOrientation module
Conduct Haz Com Training
Conduct Right To KnowTraining
Conduct Other SafetyTraining
Conduct Sexual HarrassAvoidance Training
Order Computer
Order Phone Request email and computeraccess
Order Business Cords
Conduct Corporate Mandated raining
Set Up meetings with keystakeholders
Start work Day 14
Attned Haz Com Training
Complete New EmployeeOrientation module
Conduct Right To KnowTraining
Technology-Leveraged New Employee Orientation Process
Day 1 Days 2-14Two Weeks before Start Date
HRTr
aini
ngHi
ring
Depa
rmen
tEm
ploy
ee
yes
Accept offer
Call the employee andexplain the New Employee
Orientation process
Complete New EmployeeOrientation Checklist
Develop Training plan andemail new hire his/her
training plan
Start work Day 1
Set Up Work Station Assign Department Buddy
Complete eOrientationmodule
Complete Online SafetyTraining
Use Electronic PerformanceSupport tools to
Complete HR Paperwork
Track new hire’s progress and provide guidance as necessary
Call the employee and tooffer support and help
Provide a tour of thedepartment
Take the new hire to lunch
Take Pretests for requiredtraining
Evaluate the new hires skilllevel and test out results
Email new hire inks andinstructions for completing
pre-start trainingComplete Required Training
Conduct Welcome session
Attend Welcome session
Why Leverage Technology?
• Reduces the time necessary to orient a new hire
• Frees up training and HR personnel to focus on more substantive activities
• Allows more flexibility• Acclimates the new employee to the
company culture in a safe setting• Helps to assess skills prior to the new
employee’s start date• Avoids information overload
Technologies We Can Leverage
• Recorded Media• Internet/web
– Virtual Orientations– Online Safety Courses– Online pretesting and “test out”
• Electronic Performance Support tools– Completion of benefits and legal paperwork– Electronic Employee handbook
• Intranet• Email• Learning Management Systems/HR Management
Software
Recorded Media
• Video• DVDs
Internet/web
– Virtual Orientations– Online Safety Courses– Online pretesting and “test out”
Electronic Performance Support tools
– Completion of benefits and legal paperwork
– Electronic Employee handbook
Sample Electronic Performance Support Tool
Intranet
• Reinforces the use of the intranet in day-to-day activities
• Familiarizes the new hire with the navigation and content of the Intranet
• Available from the desktop
• Increasingly more powerful• Can interface with other software to
send out auto notifications• Can help to make the new hire feel
welcome.
Learning Management Systems/HR Management Software
• Can trigger auto emails• Can trigger enrollment in class• Can be used to monitor progress
Be Careful…
• Be sure to include human touch points • Monitor progress• Anticipate questions and support
needs• Establish a positive, welcoming tone• Make it clear whether or not the time
spent on these pre-start date activities are paid or unpaid
Technology and Course Evaluation
• Level 1 • Level 2• Level 3
Conclusion
• Technology can greatly improve the speed and
• efficiency of the New Employee Orientation process
• As training resources are more and more scarce technology will play an increasing role in activities like the New Employee Orientation
• It’s important to counter balance technology with human interaction
• Questions?
Thank You!This presentation is
available at www.safety-impact.com.
