© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Daniel Angelucci

CSC CTO – AMEA

29 April 2016

Leveraging Hybrid IT for More

Robust Business Services

Hybrid Architectures: A User Perspective

Private

Cloud

Public Cloud

Services

Public Cloud

Infrastructure

Business users expect to

consume services from multiple

providers seamlessly

Components from these providers

must work in concert in order to

meet business service

requirements

Risk of Hybrid IT Services

# In

cid

ents

/Req

ues

ts

Res

olv

ed

% of SLA Target Resolution Time

First Call Resolution

100%

Resolved out of SLA

Risk of Hybrid IT Services

# In

cid

ents

/Req

ues

ts

Res

olv

ed

% of SLA Target Resolution Time

First Call Resolution

100%

Resolved out of SLA

The risk of

hybrid

architectures

represents

real,

productive

time lost for

employees

and

stakeholders

Risk of Hybrid IT Services

# In

cid

ents

/Req

ues

ts

Res

olv

ed

% of SLA Target Resolution Time

First Call Resolution

100%

Resolved out of SLA

The

opportunity

from hybrid

architectures

is to achieve

increased

employee

productivity

through

automation

and

self-service

How To Manage Complex Hybrid IT Services

Service Management

Security

Traditional Estate Cloud Estate

Service Management

Security

Many organizations choose to create a separate set of governance and

management tools and policies in order to manage these complex

architectures

How To Manage Complex Hybrid IT Services

Security

Traditional Estate Cloud Estate

CSC recommends extending service management and security tools to

ensure that they can cover the entire Hybrid IT estate.

Service Management

Tools to Manage the Hybrid IT Estate

SUPPLIERS & INTEGRATIONCustomer EMPLOYEES

SERVICENOW DATA CENTRESLONDON (UK) - AMSTERDAM (NL) PAIRING

Single Architecture Shared Resources Single Data Model Custom App Dev

SERVICE AUTOMATION PLATFORM

Incident Problem Request Change Release Service LevelService

CatalogueFinancial Knowledge Event

PLATFORM HARDWARE (DEDICATED OPTION)

Access Availability Capacity Demand ITSCCMDB,Asset,

Service Validation

& Test

Service Transition

Supplier Perf

Continual Service Improvement

Request Coaching

Loops

Performanc

e Analytics

Governanc

e

Survey

Vendor

Performance

ContractProject

Demand Resource

Release

CMDB

Asset &

Software

Service Portfolio

Event

Notify

Governanc

e

Incident Problem Request Change Release Service Portfolio Financi

al

KnowledgeService

Level

Event

SIAM INTEGRATION HUB

Change Demand

https://customer.service-now.com

ServiceNow with CSC integration

services provides the capabilities to

manage complex multi-sourced

environments, including those using

AWS.

Dev Test Prod

IaaSPlatformsApps

Store SDLC Tools

On Premise

Customer Data Centers

CSC Agility Platform allows

organizations to extend their

governance and automation

frameworks across the Hybrid IT estate.

Customer Success – Asian Logistics Provider

Goal: To give a SaaS-like Experience to users of Enterprise Applications

Developed cloud and service management solutions using AWS and CSC

Implemented robust test and development environments using CSC Agility

blueprints and deployed across the hybrid IT estate.

Implemented continuous delivery development methodologies so that users get

the service improvements required quickly

CSC and AWS create the SaaS-like experience that business users expect

ENTERPRISE

APPLICATION SERVICES

Hybrid Reference ArchitectureP

olic

y E

ngin

e

Security

Consumer Admin Interfaces

Agility Store Operations Reporting Designer

Identity & Access Management

Orchestration & Automation

Service Design Service Lifecycle Service Operations

Dynamic Resource Management

Service Catalog

SLA Management

Application Blueprints

Cloud Portability

Cost Management

Migration/Onboarding

SDLC & Release Mgmt

Provisioning

Deployment

Patch/Upgrade

Capacity Management

Performance Mgmt

Monitoring/Event Mgmt

Config/Change Mgm

Auto Scaling

AWS cloud corporate data center

APIs and AdaptorsSecurity Systems

Identity Mgmt Systems

Networking Services

Monitoring/Reporting

SDLC Tools/Continuous

Integration

CSC Agility Platform

Cloud Implementation

IT Ecosystem Integration

Service Management

Dev Cloud QA Cloud

Blueprint

Consumerization Means Continuous Integration/Continuous

Delivery

Development Test IT Operations

IT Operations

Common Application Platform

Build Tools Test SuiteIDERelease Mgmt.

Firewall

Web Servers

App Servers

Database Servers

Ready for Production

Load Balancer

Load Balancer

Blueprint

Customer Success – Global Insurance Company

Goal: To increase the speed and quality of software delivery

Already using Agile/Scrum methods but want to extend the model using

DevOps principles.

Development environments must be consistent and must be deployed

efficiently in terms of cost

Agility platform ensures the consistency of the environments and ensures that

those environments can be deployed very quickly

Agility platform is designed to compliment and enhance DevOps

• Accelerate AWS benefits to the enterprise, while ensuring compliance with IT standards, governance, and security requirements.

• Expand cloud service portfolios to enterprise platforms and apps (not just IaaS), available on a self-service, on demand basis directly to the end users that need them.

• Rapidly obtain the benefits of hybrid architecture using a pay-as-you-go OPEX model and CSC managed services, rather than attempt to build internally with scarce skills/capital.

+Amazon is the undisputed public cloud market

share leader and is innovating faster than

anyone else in public cloud

CSC has the market-leading hybrid architecture

management platform and strong expertise in

enterprise application migration to cloud

New Offering: CSC Hybrid Architecture Services

The AWS-CSC Alliance