Level 4 Diploma (QCF) - Mandatory Units · Business Management - Level 4 Diploma (QCF) Management...
Transcript of Level 4 Diploma (QCF) - Mandatory Units · Business Management - Level 4 Diploma (QCF) Management...
Level 4 Diploma (QCF) - Mandatory Units
Learners must complete ALL units within this section
Business Management - Level 4 Diploma (QCF)
Management Theories and Practice (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand management theories
2. Understand the difference between management and leadership
3. Understand the roles and responsibilities of managers
4. Understand the traits/characteristics needed to be an effective manager
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade
the evidence must show that,
in addition to the pass
criteria, the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit criteria,
the learner can:
1. Understand
management theories
1.1 Identify key management
theorists
1.2 Critically compare
different management
theories
1.3 Evaluate the effectiveness
of different theories
Evaluate the effectiveness of
different theories showing a
good understanding of the
merits and drawbacks of
different theories
Evaluate the effectiveness
of different theories
showing a detailed
understanding of the merits
and drawbacks of different
theories
2. Understand the
difference between
management and
leadership
2.1 Differentiate between
managing and leading
2.2 Critically compare the
characteristics and
function of managers and
leaders
3. Understand the roles
and responsibilities of
managers
3.1 Analyse the roles and
responsibilities of
managers
Analyse the roles and
responsibilities of managers
referring to the different
levels of management and
their corresponding levels of
responsibility
Analyse the roles and
responsibilities of managers
detailing the different levels
of management and their
corresponding levels of
responsibility
3.2 Analyse the roles played
by managers within
strategic decision making
Analyse the roles played by
managers within strategic
decision making showing an
understanding of the
different decision making
processes undertaken by
different individuals
Analyse the roles played by
managers within strategic
decision making showing
an detailed understanding
of the different decision
making processes
undertaken by different
individuals
3.3 Analyse the ways in which
a manager can influence
and motivate staff
Analyse the ways in which a
manager can influence and
motivate staff drawing from
relevant theories to support
conclusions
Analyse the ways in which
a manager can influence
and motivate staff using
management theories and
examples to support
conclusions
3.4 Analyse how a manager
can assess and review
staff performance and
training requirements
4. Understand the
traits/characteristics
needed to be an
effective manager
4.1 Analyse the different skills
and characteristics that
an effective manager
should possess
Analyse the different skills
and characteristics that an
effective manager should
possess using examples to
support the depth and
breadth of the analysis
Analyse the different skills
and characteristics that an
effective manager should
possess using examples to
fully to support the depth
and breadth of the analysis
and conclusions drawn
4.2 Evaluate the importance
of self management to
being an effective
manager
Business Management - Level 4 Diploma (QCF)
Financial Analysis and Planning (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the importance of analysing financial information
2. Understand the importance of budgeting and monitoring finances
3. Understand sources of finance and their importance
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand the
importance of analysing
financial information
1.1 Explain the importance of
analysing financial
information
1.2 Discuss the different
financial analysis
techniques used and their
applications
Discuss the different financial
analysis techniques used and
their applications showing an
understanding of when they
are best applied
Discuss the different financial
analysis techniques used and
their applications showing a
very clear understanding of
when they are best applied
1.3 Perform a financial
analysis calculation
1.4 Discuss the different
accounting software
packages available and
how these are used to
analyse financial
information
2. Understand the
importance of budgeting
and monitoring finances
2.1 Analyse the importance of
planning and budgeting
2.2 Discuss the considerations
that need to be taken into
account when planning a
budget
2.3 Analyse the importance of
monitoring the budget
and any variances that
may occur
Analyse the importance of
monitoring the budget and
any variances that may
occur, giving consideration to
the different factors that can
have an impact on budgets
Analyse in detail the
importance of monitoring the
budget and any variances
that may occur, addressing
the significance of the
different factors that can
have an impact on budgets
3. Understand sources of
finance and their
importance
3.1 Critically compare and
contrast the various
sources of finance
available to an
organisation
Critically compare and
contrast the various sources of
finance available to an
organisation showing a clear
understanding of the
strengths, weaknesses and
implications of each form of
finance
Critically compare and
contrast the various sources of
finance available to an
organisation showing a
detailed understanding of the
strengths, weaknesses and
implications of each form of
finance
3.2 Evaluate how an
organisation depends on
various sources of
financial support
Business Management - Level 4 Diploma (QCF)
Operations Management (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the interrelationship between the different business functions
2. Understand the relationship between operations and the supply chain
3. Understand how to manage operations
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit criteria,
the learner can:
1. Understand the
interrelationship
between the different
business functions
1.1 Identify the different
business functions and
their roles
1.2 Analyse the
interrelationship between
the different business
functions
1.3 Examine how the
interrelationship of
business functions help
enhance business success
Examine how the
interrelationship of business
functions help enhance
business success using
examples to illustrate the
answer
Examine in detail how the
interrelationship of business
functions help enhance
business success using
examples to illustrate the
answer
2. Understand the
relationship between
operations and the
supply chain
2.1 Evaluate the models of,
and approaches to,
operational management
Evaluate the models of, and
approaches to, operational
management addressing the
key strengths and weaknesses
of the different approaches
Evaluate the models of,
and approaches to,
operational management
addressing in detail the
key strengths and
weaknesses of the
different approaches
2.2 Analyse the supply chain’s
role in the operations
function
2.3 Evaluate how an
operations manager
utilises the supply chain
3. Understand how to
manage operations
3.1 Analyse how operations
can be managed
efficiently and effectively
Analyse how operations can
be managed efficiently and
effectively discussing the
advantages and
disadvantages of the
different approaches
Analyse how operations
can be managed
efficiently and effectively
discussing in detail the
advantages and
disadvantages of the
different approaches
3.2 Examine how an
organisation continuously
reviews its operations
function to maintain
efficiency and quality
Examine how an organisation
continuously review its
operations function to
maintain efficiency and
quality demonstrating a good
understanding of the
processes
Examine how an
organisation continuously
review its operations
function to maintain
efficiency and quality
demonstrating an
excellent understanding of
the processes
Business Management - Level 4 Diploma
Quality Management (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the purpose of quality management
2. Understand how to benchmark, measure and improve quality standards
3. Understand the ways in which quality is linked to business
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit
criteria, the learner can:
1. Understand the purpose
of quality management
1.1 Define ‘quality
management’
1.2 Analyse the benefits and
drawbacks that a quality
management system
provides to an
organisation
2. Understand how to
benchmark, measure
and improve quality
standards
2.1 Analyse the quality
benchmarks that
organisations can use
2.2 Analyse how and why
organisations measure
quality standards
Analyse how and why
organisations measure quality
standards using examples to
illustrate the concept
Analyse in detail how and
why organisations
measure quality standards
using examples to
illustrate the concept
2.3 Analyse how and why an
organisation strives to
continuously improve
quality standards
3. Understand the ways in
which quality is linked to
business
3.1 Discuss how quality is
linked to the different
business functions
Discuss how quality is linked to
the different business
functions demonstrating a
developed understating of
the different quality checks
that apply specifically to
each
Discuss how quality is
linked to the different
business functions
demonstrating an
thorough understating of
the different quality
checks that apply
specifically to each
3.2 Discuss the factors that
could prompt a quality
review
Discuss the factors that could
prompt a quality review,
touching on the implications
of not conducting quality
reviews
Discuss the factors that
could prompt a quality
review, explaining the
implications of not
conducting quality
reviews
3.3 Analyse how and why
quality management
promotes business success
Discuss how and why quality
management promotes
business success using
examples to support
conclusions
Discuss in detail how and
why quality management
promotes business success
using examples to support
conclusions
Level 4 Diploma (QCF) - Optional Units
Learners must complete ONE unit from within this section
Business Management - Level 4 Diploma (QCF)
Business Structure, Culture and Ethics (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand organisational structures and cultures
2. Understand organisational ethics
3. Understand the relationship between culture, ethics and business success
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit criteria,
the learner can:
1. Understand
organisational structures
and cultures
1.1 Discuss the key models
and theories that reflect
organisational structures
and cultures
Discuss the key models and
theories that reflect
organisational structures and
cultures using examples to
illustrate the concept
Discuss the key models
and theories that reflect
organisational structures
and cultures using
examples to effectively
support the concept
1.2 Analyse how an
organisation’s structure
can influence its culture
and subsequently the
behaviour of
management, employees
and teams
Analyse how an
organisation’s structure can
influence its culture and
subsequently the behaviour
of employees and teams
showing insight into the
rationale as to why this may
occur
Analyse how an
organisation’s structure
can influence its culture
and subsequently the
behaviour of employees
and teams showing
detailed insight into the
rationale as to why this
may occur
1.3 Analyse the importance
for organisations to have
an adaptable business
culture and the factors
that may influence these
changes
2. Understand
organisational ethics
2.1 Analyse the importance of
ethical conduct to
organisations and their
individuals
Analyse the importance of
ethical conduct to
organisations and their
individuals highlighting the
impact that ethics can have
on organisations
Analyse the importance of
ethical conduct to
organisations and their
individuals showing a
detailed understanding of
the impact that ethics can
have on organisations
2.2 Analyse codes of ethics
and how they can
influence organisational
conduct
3. Understand the
relationship between
culture, ethics and
business success
3.1 Analyse the
interrelationship between
an organisation’s culture
and ethics
3.2 Evaluate the extent to
which an organisation’s
culture and ethical
conduct can enhance its
business success
Evaluate the extent to which
an organisation’s culture and
ethical conduct can
enhance its business success
using examples to support
arguments
Evaluate the extent to
which an organisation’s
culture and ethical
conduct can enhance its
business success using
examples to support strong
arguments and
conclusions
Business Management - Level 4 Diploma (QCF)
Marketing Management (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand marketing principles
2. Understand how to research and analyse markets
3. Understand different marketing strategies
4. Understand how to plan a marketing strategy
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand marketing
principles
1.1 Explain the key marketing
terms and their
applications
2. Understand how to
research and analyse
markets
2.1 Analyse the differences
between primary and
secondary market
research
Analyse the differences
between primary and
secondary market research
demonstrating an
understanding how and when
each form of research is
applicable/necessary
Analyse the differences
between primary and
secondary market research
demonstrating a detailed
understanding how and when
each form of research is
applicable/necessary
2.2 Evaluate the need to
understand consumer
behaviour and market
demand and how these
are analysed
Evaluate the need to
understand consumer
behaviour and market
demand and how these are
analysed using appropriate
models to support conclusions
Evaluate the need to
understand consumer
behaviour and market
demand and how these are
analysed using appropriate
models to support detailed
conclusions
3. Understand different
marketing strategies
3.1 Explain the need for
establishing and
developing an
organisation’s marketing
strategy
Explain the need for
establishing and developing
an organisation’s marketing
strategy showing an
understanding of the different
models that can be applied
to this process
Explain the need for
establishing and developing
an organisation’s marketing
strategy showing a detailed
understanding of the different
models that can be applied
to this process
3.2 Analyse how a product or
service is marketed to
various target markets
3.3 Analyse how an
organisation enters new
markets and the types of
differentiation and
extension strategies it can
employ
4. Understand how to plan a
marketing strategy
4.1 Evaluate the importance
of branding, packaging,
placement, product
portfolio and effective
advertising
Evaluate the importance of
branding, packaging,
placement, product portfolio
and effective advertising
showing an understanding of
the factors which can affect
them
Evaluate the importance of
branding, packaging,
placement, product portfolio
and effective advertising
showing a clear and detailed
understanding of the factors
which can affect them
4.2 Explain how channels of
distribution can be
managed effectively and
efficiently
4.3 Analyse how an
organisation’s marketing
resource can be
effectively managed
Business Management - Level 4 Diploma (QCF)
Principles of Human Resource Management (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the principles of management and leadership
2. Understand the principles of team building
3. Understand the provisions and implications of employment law
4. Understand the role of intermediaries in the context of human resource management
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand the principles
of management and
leadership
1.1 Explain the theories
underpinning modern
management and
leadership
Analyse the key points of a
range of management and
leadership theories and
models
Use theoretical models to
underpin discussion of the
nature of management and
leadership
1.2 Assess the suitability of
different management
and leadership styles in
different types of
organisation
1.3 Characterise the skills and
attributes of effective
leaders
1.4 Evaluate the application
of motivational theories in
context of human
resource management
Analyse comprehensively the
way that influences on
individuals’ behaviour affect
their motivation
Evaluate the interrelationship
between motivation,
effective management and
personal effectiveness,
substantiating views with
examples
1.5 Analyse the connections
between motivation and
the psychological
contract
2. Understand the principles
of team building
2.1 Assess the features of
effective teams
2.2 Examine the development
of groups and group
development models
Analyse the key points and
development of a range of
group development models
Use theoretical models to
underpin discussion of the
usefulness of group
development models
2.3 Examine the concept of
group dynamics and the
factors that influence
group cohesion
3. Understand the provisions
and implications of
employment law
3.1 Analyse the scope of
national and international
employment law
Analyse comprehensively the
way in which national and
international employment law
affects employers and
employees, illustrating views
with examples
3.2 Assess the implications for
an organisation of equal
opportunities and diversity
legislation
3.3 Analyse the implications
for an organisation of
ethical management
4. Understand the role of
intermediaries in the
context of human
resource management
4.1 Explain the role and
evolution of trades unions
and employee
representatives
Analyse comprehensively the
reasons for the evolution of
trades unions and employee
representatives and their role,
illustrating views with
examples
Discuss the value of trades
unions and employee
representatives to individuals
and to a business,
substantiating views with
evidence
4.2 Assess the rights and
obligations of employees
and employers
4.3 Explain the role and
process of employment
tribunals
Level 5 Diploma (QCF) - Mandatory Units
Learners must complete ALL units within this section
Business Management - Level 5 Diploma (QCF)
Unit 1 - Business Strategy and Planning (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the purpose of business strategy and planning
2. Understand the internal and external factors that affect strategic business planning
3. Understand how planning models are used and applied
4. Understand how to implement, monitor and manage a strategic business plan
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit criteria,
the learner can:
1. Understand the purpose
of business strategy and
planning
1.1 Explain the importance of
business strategy and
planning
1.2 Evaluate the different
types of strategies that
organisations employ to
meet their business
objectives
Evaluate the different types of
strategies that organisations
employ to meet their business
objectives addressing the
desired effects of these
strategies
Evaluate the different
types of strategies that
organisations employ to
meet their business
objectives addressing in
detail the desired effects
of these strategies
2. Understand the internal
and external factors that
affect strategic business
planning
2.1 Analyse the internal
factors that affect
strategic business
planning
Analyse the internal factors
that affect strategic business
planning demonstrating an
appreciation of the leverage
that different components
hold
Analyse the internal factors
that affect strategic
business planning
demonstrating a detailed
appreciation of the
leverage that different
components hold
2.2 Analyse the external
factors that affect
strategic business
planning
Analyse the external factors
that affect strategic business
planning demonstrating an
appreciation of the effect
that each factor can
potentially have on an
organisation
Analyse the external
factors that affect
strategic business planning
demonstrating a detailed
appreciation of the effect
that each factor can
potentially have on an
organisation
3. Understand how
planning models are
used and applied
3.1 Critically compare
different planning models
and their application
3.2 Explain how the data
yielded from planning
models influence and
determine the strategy
chosen
Explain how the data yielded
from planning models
influence and determine the
strategy chosen using
examples
Explain in detail how the
data yielded from
planning models influence
and determine the
strategy chosen using
examples
4. Understand how to
implement, monitor and
manage a strategic
business plan
4.1 Explain how organisations
can effectively implement
a strategic business plan
4.2 Explain how an
organisation monitors and
manages the
implemented strategic
business plan
Business Management - Level 5 Diploma (QCF)
Unit 2 - Leadership (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the role that leaders fulfil and the different leadership styles
2. Understand leadership theory
3. Understand the factors that can influence leadership style
4. Understand how leaders create and maintain successful teams
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit
criteria, the learner can:
1. Understand the role that
leaders fulfil and the
different leadership styles
1.1 Critically compare the role
of leaders and managers
1.2 Analyse the different
leadership styles
Analyse the different
leadership styles using
examples to support
arguments
Analyse the different
leadership styles using
examples in an engaging
way to support arguments
2. Understand leadership
theory
2.1 Evaluate the different
leadership theories
2.2 Analyse how theories can
shape leadership styles
Perform a comparative
analysis on how theories can
shape leadership styles
Perform a comparative
analysis on how theories
can shape leadership
styles demonstrating a
well rounded
understanding of the
theories discussed
3. Understand the factors
that can influence
leadership style
3.1 Analyse how the makeup
of the team can influence
the leadership style
adopted
Analyse how the makeup of
the team can influence the
leadership style adopted
showing insight into how
effective leaders tailor their
roles according to the people
in their team
Analyse how the makeup
of the team can influence
the leadership style
adopted showing an
informed insight into how
and why effective leaders
tailor their roles according
to the people in their
team
3.2 Analyse how the hierarchy
within an organisation can
influence the leadership
style adopted
4. Understand how leaders
create and maintain
successful teams
4.1 Analyse how effective
leadership can create
successful teams
Analyse how effective
leadership can create
successful teams using
theories to demonstrate an
understanding of the function
of this relationship
Analyse how effective
leadership can create
successful teams using
theories to demonstrate a
detailed understanding of
the function of this
relationship
4.2 Explain how leaders can
continue to help, support
and develop teams
through effective
leadership
4.3 Analyse how leaders can
administrate and
coordinate organisational
changes
Business Management - Level 5 Diploma (QCF)
Customer Relationship Management (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand customer relationship management (CRM) processes
2. Understand how organisations’ objectives can influence the CRM processes employed
3. Understand how to measure and manage CRM processes
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit criteria,
the learner can:
1. Understand customer
relationship
management (CRM)
processes
1.1 Explain the various types
of CRM
1.2 Explain the need for, and
the benefits of,
organisations having
effective CRM processes
Explain the need for, and the
benefits of, organisations
having effective CRM
processes using examples to
illustrate their answer
Explain in detail the need
for, and the benefits of,
organisations having
effective CRM processes
using examples to illustrate
their answer
2. Understand how
organisations’ objectives
can influence the CRM
processes employed
2.1 Explain how business
strategies and objectives
can influence and inform
decisions within the CRM
process
Explain how business
strategies and objectives can
influence and inform
decisions within the CRM
process showing an
appreciation of the
relationship between CRM
processes and business
strategies and objectives
Explain in detail how
business strategies and
objectives can influence
and inform decisions within
the CRM process showing
a developed
understanding of the
relationship between CRM
processes and business
strategies and objectives
2.2 Identify the strengths and
weaknesses organisations
consider when reviewing
their CRM processes to
improve performance
and objectives
3. Understand how to
measure and manage
CRM processes
3.1 Discuss why it is important
for organisations to
measure the effectiveness
of their CRM processes
3.2 Analyse the methods used
by organisations to
measure the effectiveness
of their CRM processes
Analyse the methods
organisations can use to
measure the effectiveness of
their CRM processes, detailing
the different methods used
and how these results are
communicated
Analyse in detail the
methods organisations can
use to measure the
effectiveness of their CRM
processes detailing the
different methods used
and how these results are
communicated
3.3 Explain how organisations
can use the information
gathered from their CRM
analysis to inform/improve
their CRM processes and
business objectives
Business Management - Level 5 Diploma
Strategic Decision Making (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand decision making models and tools
2. Understand the influences behind strategic decision making
3. Understand the responsibilities of the decision maker
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit
criteria, the learner can:
1. Understand decision
making models and tools
1.1 Critically analyse different
decision making models
and theories
Critically analyse different
decision making models and
theories showing a good
understanding of the merits
and drawbacks of different
models/theories
Critically analyse different
decision making models
and theories showing a
detailed understanding of
the merits and drawbacks
of different
models/theories
1.2 Evaluate the tools and
methods an organisation
employs to assist in
strategic decision making
Evaluate the tools and
methods an organisation
employs to assist in strategic
decision making showing an
understanding of the
advantages, disadvantages
and applications of each
tool/method
Evaluate the tools and
methods an organisation
employs to assist in
strategic decision making
showing a detailed
understanding of the
advantages,
disadvantages and
applications of each
tool/method
1.3 Analyse the advantages
and disadvantages of the
different techniques
employed by
organisations when
collating management
information
2. Understand the
influences behind
strategic decision making
2.1 Explain how organisations
use information collated
to inform strategic
decision making
Explain how organisations use
information collated to inform
strategic decision making
showing an understanding of
the various types of
information applicable
Explain how organisations
use information collated
to inform strategic
decision making showing
a detailed understanding
of the various types of
information applicable
2.2 Analyse the ways in which
business objectives
influence strategic
decision making
3. Understand the
responsibilities of the
decision maker
3.1 Evaluate the various
factors, and associated
implications, that the
decision maker must take
into consideration
3.2 Analyse the risks,
accountability levels and
hierarchy involved in the
decision making process
Analyse the risks,
accountability levels and
hierarchy involved in the
decision making process
showing an understanding of
how they affect the decision
making process
Analyse the risks,
accountability levels and
hierarchy involved in the
decision making process
showing a detailed
understanding of how
they affect the decision
making process
Level 5 Diploma (QCF) - Optional Units
Learners must complete ONE unit from within this section
Business Management - Level 5 Diploma (QCF)
International Business (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the advantages and disadvantages of undertaking international business
2. Understand the factors that need to be considered before operating internationally
3. Understand the factors that organisations need to consider and monitor when operating
internationally
4. Understand why and how organisations exit international markets
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit
criteria, the learner can:
1. Understand the
advantages and
disadvantages of
undertaking international
business
1.1 Describe the current
international business
environment
1.2 Discuss the advantages
and disadvantages for
undertaking international
business
Discuss the advantages and
disadvantages for
undertaking international
business referring to examples
to support arguments
Discuss the advantages
and disadvantages for
undertaking international
business referring to
examples to effectively
support arguments
2. Understand the factors
that need to be
considered before
operating internationally
2.1 Analyse the internal and
external factors an
organisation needs to
review before operating
internationally
Analyse the internal and
external factors an
organisation needs to review
before operating
internationally demonstrating
an understanding of the
impact that these factors can
have
Analyse the internal and
external factors an
organisation needs to
review before operating
internationally
demonstrating a detailed
understanding of the
impact that these factors
can have
3. Understand the factors
that organisations need
to consider and monitor
when operating
internationally
3.1 Explain the roles played
by the different business
functions in international
business
3.2 Evaluate the internal and
external factors which can
affect an organisation’s
international operations
3.3 Analyse how an
organisation can monitor
its international operations
4. Understand why and how
organisations exit
international markets
4.1 Analyse the influences
that can lead to an
organisation exiting an
international market
Analyse the influences that
can lead to an organisation
exiting an international
market using examples to
support arguments
Analyse the influences
that can lead to an
organisation exiting an
international market using
examples to support
detailed arguments
4.2 Discuss exit strategies an
organisation may employ
Discuss exit strategies an
organisation may employ
addressing when and why
each strategy is most suitable
Discuss exit strategies an
organisation may employ
fully addressing and
justifying when and why
each strategy is most
suitable
4.3 Evaluate the internal and
external implications of an
organisation exiting a
market
Evaluate in detail the internal
and external implications of
an organisation exiting a
market
Evaluate comprehensively
the internal and external
implications of an
organisation exiting a
market
Business Management - Level 5 Diploma (QCF)
Entrepreneurship (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand entrepreneurship and the development of innovative ideas
2. Understand business planning and market entry
3. Understand business growth strategies
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand
entrepreneurship and the
development of
innovative ideas
1.1 Define the term
‘entrepreneurship’
1.2 Discuss the different forms
of entrepreneurship
1.3 Analyse the different
sources for generating
innovative business ideas
1.4 Discuss the differences
between, and the
ownership of, the different
types of intellectual
property (IP) rights
Discuss the differences
between, and the ownership
of, the different types of
intellectual property (IP) rights
giving examples of the
different types of IP and when
and where each type is
applicable
Discuss in detail the
differences between, and the
ownership of, the different
types of intellectual property
(IP) rights giving examples of
the different types of IP and
when and where each type is
applicable
2. Understand business
planning and market
entry
2.1 Evaluate how and why
businesses conduct
feasibility analyses for
innovative business ideas
2.2 Analyse the key features
of a business plan for a
new venture
Analyse the key features of a
business plan for a new
venture demonstrating an
understanding of the process
involved in developing a
business plan
Analyse the key features of a
business plan for a new
venture demonstrating a
detailed understanding of the
process involved in
developing a business plan
2.3 Evaluate how enterprises
generate new entry
strategies
2.4 Analyse how enterprises
manage risk
Analyse how enterprises
manage risk using examples
to support thoughtful
arguments and conclusions
Analyse how enterprises
manage risk using examples
to support well rounded
arguments and conclusions
3. Understand business
growth strategies
3.1 Evaluate different growth
strategies businesses
employ and how they
manage their growth
Evaluate different growth
strategies businesses employ
and how they manage their
growth showing an
understanding of the types of
effective strategies that can
be used in different contexts
Evaluate different growth
strategies businesses employ
and how they manage their
growth showing a detailed
understanding of the types of
effective strategies that can
be used in different contexts
3.2 Analyse how a business
measures the success of a
growth strategy
Business Management - Level 5 Diploma (QCF)
E-Business (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the difference between business-to-business (B2B) and business-to-consumer (B2C)
purchasing processes
2. Understand e-business infrastructure
3. Understand how the efficiency of an e-business supply chain can be improved
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand the difference
between business-to-
business (B2B) and
business-to-consumer
(B2C) purchasing
processes
1.1 Compare and contrast
B2B and B2C purchasing
processes
Compare and contrast B2B
and B2C purchasing
processes using examples to
illustrate how these processes
differ
Compare and contrast in
detail B2B and B2C
purchasing processes using
examples to illustrate how
these processes differ
1.2 Analyse the different
purchasing options
available
2. Understand e-business
infrastructure
2.1 Identify the advantages
and disadvantages of
electronic transactions
2.2 Critically compare the
different electronic
payment systems
available
2.3 Evaluate the purpose,
advantages and
disadvantages of
electronic data
interchange (EDI)
Evaluate the purpose,
advantages and
disadvantages of electronic
data interchange (EDI)
demonstrating a sound
understanding of role EDI
plays in e-business
Evaluate the purpose,
advantages and
disadvantages of electronic
data interchange (EDI)
demonstrating a strong
understanding of role EDI
plays in e-business
2.4 Evaluate the quality
control measures an e-
business might have in
place
3. Understand how the
efficiency of an e-business
supply chain can be
improved
3.1 Discuss the different
components within an e-
business supply chain
3.2 Analyse the advantages
and disadvantages of e-
procurement within the
supply chain
Analyse the advantages and
disadvantages of e-
procurement within the
supply chain citing examples
to support analyses
Analyse in detail the
advantages and
disadvantages of e-
procurement within the
supply chain citing examples
to support analyses
3.3 Discuss the reasons for
electronically integrating
a B2B supply chain
management process
Discuss the reasons for
electronically integrating a
B2B supply chain
management process
demonstrating a sound
understanding of role these
processes plays in e-business
operations
Discuss the reasons for
electronically integrating a
B2B supply chain
management process
demonstrating a detailed
understanding of role these
processes plays in e-business
operations
Level 6 Diploma (QCF) - Mandatory Units
Learners must complete ALL units within this section
Business Management - Level 6 Diploma (QCF)
Strategic Business Management (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand business models and theories of strategic management
2. Understand the development, implementation and evolution of business strategy
3. Understand how to evaluate external influences on business strategy
4. Understand how businesses align their strategies to market position and opportunities
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a
DISTINCTION grade the
evidence must show
that, in addition to the
pass and merit criteria,
the learner can:
1. Understand business
models and theories of
strategic management
1.1 Explain the evolution of
theories of strategic
management
1.2 Critically assess the factors
that are likely to influence
the success of alternative
business models
Assess clearly and in detail
the factors that are likely to
influence the success of
alternative business models,
demonstrating the complexity
of issues in a thoughtful and
insightful way
Assess thoroughly the
factors that are likely to
influence the success of
alternative business
models, demonstrating
an analysis of the
complexity of the issues
with insight and
originality
2. Understand the
development,
implementation and
evolution of business
strategy
2.1 Explain the role of vision,
values and mission
statements within a
business strategy
2.2 Assess the contribution
different stakeholders can
make to the evolution of
business strategy
2.3 Explain the importance of
integrating functional
elements into a coherent
business strategy
2.4 Assess the likely barriers to
achieving a coherent
business strategy
Assess clearly and in detail
the likely barriers to achieving
a coherent business strategy,
demonstrating an analysis of
the implications and
complexity of some of these
barriers
Assess comprehensively
the various barriers to
achieving a coherent
business strategy, with a
thorough analysis of the
implications as well as
thoughtfulness, insight
and originality
2.5 Explain how businesses
can monitor, review and
revise their business
strategy
3. Understand how to
evaluate external
influences on business
strategy
3.1 Explain how businesses
can evaluate their
political, social and
economic environments
to inform their business
strategy
Explain in detail ways in which
businesses can evaluate their
political, social and economic
environments in order to
inform their business strategy,
demonstrating the complexity
of issues in a thoughtful and
insightful way
Explain thoroughly the
range of methods and
techniques used by
businesses to evaluate
their political, social and
economic environments
in order to inform their
business strategy,
demonstrating an
analysis of the
complexity of the issues
with insight and
originality
3.2 Explain how businesses
can conduct competitor
analysis to inform their
business strategy
4. Understand how business
align their strategies to
market position and
opportunities
4.1 Explain the theory of the
product life cycle and its
implications for the
evolution of business
strategy
4.2 Explain how different
product market positions
require different
capabilities and
resources to deliver
business success
4.3 Evaluate the methods
businesses can use to
assess their strengths and
weaknesses
Evaluate clearly the methods
businesses can use to assess
their strengths and
weaknesses, using critical
judgement and evidence to
support conclusions
Evaluate thoroughly the
range of methods that
businesses can use to
assess their strengths and
weaknesses, using critical
judgement and
evidence-based
research to support
conclusions drawn
Business Management - Level 6 Diploma (QCF)
Managing Marketing Strategy (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand market research
2. Understand product pricing, positioning and branding
3. Understand how to acquire and retain customers
4. Understand the development of strategic marketing plans
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to
the pass and merit criteria,
the learner can:
1. Understand market
research
1.1 Critically assess
quantitative and
qualitative results from
market research
1.2 Explain the rationale and
marketing implications for
market segmentation
1.3 Analyse diverse data to
evaluate market
opportunities and risks
Analyse in detail diverse data
to evaluate market
opportunities and risks,
demonstrating an analysis of
their implications for an
organisation’s marketing
strategy
Analyse comprehensively
diverse data to evaluate
market opportunities and
risks, and their implications
for an organisation’s
marketing strategy,
demonstrating
thoughtfulness, insight and
originality
2. Understand product
pricing, positioning and
branding
2.1 Critically assess cost- and
value-based approaches
to product pricing
2.2 Analyse the relationship
between product
positioning and the
marketing mix
Analyse in detail the
relationship between product
positioning and the marketing
mix, demonstrating a critical
assessment of the implications
of this for an organisation’s
marketing strategy
Analyse comprehensively
the relationship between
product positioning and
the marketing mix, and
their implications for an
organisation’s marketing
strategy, with
thoughtfulness, insight and
originality
2.3 Explain how to build and
manage brand equity
3. Understand how to
acquire and retain
customers
3.1 Analyse the role of value
creation for acquiring and
retaining customers
Analyse in detail the role of
value creation for acquiring
and retaining customers,
demonstrating a critical
assessment of the complexity
of the issues
Analyse comprehensively
the role of value creation
for acquiring and retaining
customers, demonstrating
a thorough and critical
assessment of the
complexity of the issues
3.2 Explain the importance of
understanding customer
needs and motivations
3.3 Critically assess economic,
psychological and
consumer behaviour
models of buyer decision
processes
4. Understand the
development of
strategic marketing
plans
4.1 Assess the budgetary
implications of different
marketing mixes
4.2 Explain why and how
strategies for gaining and
defending market position
may differ
4.3 Critically evaluate
different marketing
metrics
Evaluate in detail a range of
different marketing metrics,
demonstrating a critical
assessment of their
application and relevance
Evaluate comprehensively
a range of different
marketing metrics,
exercising thoughtful and
insightful analysis and
demonstrating a thorough
assessment of their
application and relevance
4.4 Review and revise
strategic marketing plans
in response to changing
circumstances and the
results of impact
assessments
Business Management - Level 6 Diploma (QCF)
Management of Human Resources (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand how human resource management contributes to business performance
2. Understand alternative strategies for acquiring human resources
3. Understand the processes of performance management
4. Understand the dynamics of human resource strategies
5. Understand the ongoing management and development of human resources
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a
DISTINCTION grade the
evidence must show
that, in addition to the
pass and merit criteria,
the learner can:
1. Understand how human
resource management
contributes to business
performance
1.1 Critically assess the
literature on human
resource practices and
their contribution to
business performance
Provide comprehensive
coverage of different aspects
of business and how these
may be affected by different
human resource practices
Demonstrate a
sophisticated and
holistic understanding of
the complex interaction
of business context,
business objectives and
HR strategy
1.2 Discuss the factors that
determine skill needs in a
business
2. Understand alternative
strategies for acquiring
human resources
2.1 Critically assess the
relative merits of different
forms of direct
employment and
outsourcing in different
business contexts
2.2 Discuss the factors that
influence the recruitment
strategies used by
organisations
Provide a comprehensive
statement of the different
recruitment strategies
businesses can adopt and the
factors that can influence
recruitment strategies
Demonstrate a
sophisticated
understanding of the
complex interactions of
factors influencing
business strategy and
how these combine in
different contexts to
influence the approach
to recruitment
3. Understand the processes
of performance
management
3.1 Analyse how individual
performance can be
assessed and managed
3.2 Analyse the issues
involved in the relationship
between performance
management and
remuneration strategies
3.3 Critically assess theories of
learning, learning styles
and preferences
3.4 Explain the relationship
between performance
management, learning
and development, and
continuous improvement
Demonstrate a clear and
practical understanding of
how organisations can
achieve continuous
improvement through
performance management
driving learning and
development
Provide a critical and
evidence based
assessment of how an
organisation can
achieve continuous
improvement through
performance
management driving
learning and
development
4. Understand the dynamics
of human resource
strategies
4.1 Analyse the external
influences on human
resource management
strategies
4.2 Examine the internal
influences on human
resource management
strategies
4.3 Examine the challenges
posed by the
management of change
and how these can be
tackled
Provide a comprehensive
understanding of the factors
that are likely to drive change
in businesses and how
managers can respond to
these
Provide a sophisticated
understanding of how
HR strategy can help
manage change and
the components likely to
be required in different
business and change
contexts
5. Understand the ongoing
management and
development of human
resources
5.1 Critically assess the
comparative merits of
formal, informal and
experiential learning
Demonstrate a critical
assessment of cognitive and
behavioural methods of
training and how these relate
to the different forms of
learning
Demonstrate a critical
and thorough
assessment of forms of
learning and methods
of training by applying
this in a confident and
appropriate manner to
analyse practical
examples
5.2 Critically assess the
alternative resources
available to support
learning and
development
5.3 Critically assess the
strengths and weaknesses
of on and off the job
learning and
development
Business Management - Level 6 Diploma (QCF)
Finance for Managers (Mandatory)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the production of financial statements
2. Understand financial data
3. Understand sources and allocation of finance
4. Understand the application of financial information to business decision-making
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade
the evidence must show
that the learner can:
To achieve a MERIT grade
the evidence must show
that, in addition to the pass
criteria, the learner can:
To achieve a DISTINCTION
grade the evidence must show
that, in addition to the pass
and merit criteria, the learner
can:
1. Understand the
production of financial
statements
1.1 Explain the difference
between financial and
management accounts
Provide a comprehensive
comparison of financial and
management accounts,
including an appreciation
of their differing audiences,
regulatory constraints,
content and temporal
dimensions
Provide a holistic, well-
structured and evidenced
comparison of the distinction
between financial and
management accounts,
including the reasons for
disaggregation and use of
non-financial information
1.2 Critically assess the
influences on the
production of financial
statements
1.3 Compare national and
international standards
for financial reporting
1.4 Critically assess the
contribution financial
reporting can make to
good ethical and
governance practices
in business
2. Understand financial
data
2.1 Explain the key
principles of financial
modelling
2.2 Compare traditional
versus alternative
corporate performance
metrics
2.3 Calculate financial
ratios from accounts
2.4 Critically assess the
extent to which
financial ratios can
provide valid measures
of business performance
Provide a detailed
assessment of factors that
may limit the value of ratios
in assessing the relative
performance of different
businesses.
Critically compare the
contribution of financial ratios
and qualitative indicators for
other factors in assessing the
likely future performance of a
business.
3. Understand sources and
allocation of finance
3.1 Compare the
appropriateness of
different sources of
finance for long-term
financing versus
generating working
capital
Compare in detail the
appropriateness of different
funding sources for long-
term and short-term finance
needs
Critically compare the
appropriateness of different
forms of funding sources for
long-term and short-term
finance to meet a variety of
different business needs and
contexts
3.2 Analyse the different
factors influencing
financial decisions
relating to capital and
revenue expenditure
3.3 Evaluate the criteria
used for making capital
allocations
4. Understand the
application of financial
information to business
decision making
4.1 Appraise financial
statements to inform
merger, acquisition or
investment decisions
4.2 Assess the impact of
inflation and taxation
on financial projections
4.3 Explain how to identify
and manage financial
risks
4.4 Critically assess the
limitations of financial
statements for
informing business
decisions in the context
of uncertainty and
imperfect information
Clearly articulates the
relative merits of financial
and management
accounts for informing
business decisions
Provides a sophisticated
appreciation of risk and the
use of financial statements in
its management in the context
of small and corporate
businesses (as exemplars of
qualitative differences in
market influence and
informational resources)
Level 6 Diploma (QCF) - Optional Units
Learners must complete ONE unit from within this section
Business Management - Level 6 Diploma (QCF)
Information Technology and e-Business (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the role of information technology within the economic and social world
2. Understand the value of strategic approaches to information technology in business
3. Understand how technology can be applied in key functional areas
4. Understand the factors in the wider environment affecting technology in business
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand the role of
information technology
within the economic and
social world
1.1 Critically assess the
theories and evidence on
the role of information
technology within the
economy
Provide a wide-ranging
assessment of the relative
merits of different theories by
using appropriate evidence
Provide a sophisticated
assessment of relevant
theories that demonstrates an
ability to locate and apply
sources of evidence and deal
with the challenges of moving
from empirical evidence to
conclusions
1.2 Critically assess the
theories and evidence on
the digital divide within
and between nations
1.3 Critically discuss the
contribution of information
technology and e-
business to globalisation
and uneven development
2. Understand the value of
strategic approaches to
information technology in
business
2.1 Assess the benefits of
developing integrated
approaches to the
application of information
technology in business
Provide a comprehensive
assessment of the benefits of
a strategic and holistic
approach to IT in different
business contexts
Provide an excellent
appreciation of how the
nature and context of
different businesses affect the
definition of what constitutes
integrated approaches to IT
and the scale and nature of
the benefits to be derived
from them
2.2 Analyse how businesses
can overcome barriers to
developing strategic
approaches to the
application of information
technology
2.3 Critically assess e-
commerce business
models
3. Understand how
technology can be
applied in key functional
areas
3.1 Explain the principles of e-
marketing strategies,
permission marketing and
the use of customer
relationship management
technologies
Provide an integrated
account of the importance of
permission marketing for e-
marketers and how CRM
systems can be used to
manage this process
Recognise the radical
implications of permission
marketing for e-marketing
strategy and the wider
operations of the business,
including CRM systems
3.2 Explain how social media
can be used to improve
customer service
3.3 Explain how information
technology can be
applied to improve the
management of resources
and finance
4. Understand the factors in
the wider environment
affecting technology in
business
4.1 Explain the threats to
information technology
and data security and the
strategies that can be
deployed to confront
them
Provide a clear and detailed
analysis of the diverse threats
to business IT systems and
data and the strategies that
can be deployed to deal with
them, with thoughtfulness and
insight
Provide a comprehensive
analysis of integrated and
strategic approaches to deal
with the diverse IT and data
security threats to businesses,
with thoughtfulness, insight
and originality
4.2 Explain the principles
behind national and
international regulations
that affect information
technology, data and e-
commerce
Business Management - Level 6 Diploma (QCF)
Information Technology and e-Business (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand theories of international economics and finance
2. Know how to analyse the environment for international business
3. Understand the practical strategies international businesses adopt
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand theories of
international economics
and finance
1.1 Critically examine theories
of international economic
development
1.2 Critically examine theories
of international finance
and global investment
management
Examine clearly and in detail
theories of international
finance and global
investment, demonstrating
critical judgement and insight
Examine comprehensively a
range of theories of
international finance and
global investment, exercising
thoughtful and insightful
analysis and demonstrating a
thorough assessment of their
application and relevance
2. Know how to analyse the
environment for
international business
2.1 Analyse the political,
economic and legal
environments for
international business
Analyse clearly and in detail
some of the political,
economic and legal
environments for international
business, assessing the
implications of these for
international business
Analyse comprehensively the
political, economic and legal
environments for international
business, with thoughtfulness,
insight and originality in
relation to the implications for
international business
2.2 Analyse national and
international financial
markets
2.3 Critically assess alternative
international sources and
forms of finance
3. Understand the practical
strategies international
businesses adopt
3.1 Explain how international
businesses manage tax
liabilities
3.2 Analyse the financial risks
to international businesses
from changing exchange
and interest rates
Analyse clearly and in detail
some of the financial risks to
international businesses from
changing exchange and
interest rates, recommending
ways in which these risks may
be addressed
Analyse comprehensively the
financial risks to international
businesses from changing
exchange and interest rates,
demonstrating a thorough
assessment of the ways in
which these risks may be
addressed
3.3 Analyse the financial
implications for the
management of short
term assets and liquidity in
an international business
3.4 Critically assess
competitive and co-
operative strategies for
developing international
business
Business Management - Level 6 Diploma (QCF)
Strategic Approaches to Customer Services (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand the value of customer-centric business strategies
2. Understand the organisational implications of implementing customer-centric business strategies
3. Understand how to develop customer relationships and satisfaction
4. Understand how businesses identify and respond to customer needs
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand the value of
customer-centric business
strategies
1.1 Critically examine how
customer-centric
businesses differ from
product-centric ones
Examine clearly and in detail
the distinction between
customer-centric and
product-centric businesses,
demonstrating critical
judgement and insight into
the complexity of the issues
Examine comprehensively the
distinctions between
customer-centric and
product-centric businesses,
exercising thoughtful and
insightful analysis with a
thorough assessment of the
complexity of the issues
1.2 Distinguish between the
concepts of good
customer service, a
listening organisation and
a customer-centric
organisation
1.3 Critically evaluate theories
and evidence on the
impact of customer-
centric strategies on
business performance
2. Understand the
organisational implications
of implementing
customer-centric business
strategies
2.1 Assess the implications for
organisational culture of
adopting customer-
centric business strategies
Evaluate in detail the
implications for organisational
culture of adopting customer-
centric business strategies,
with critical judgement and
insight into the range and
complexity of the issues
Evaluate comprehensively the
implications for organisational
culture of adopting customer-
centric business strategies,
demonstrating a thorough
assessment of the range and
complexity of the issues
2.2 Analyse the implications
for business infrastructure
of adopting customer-
centric business strategies
2.3 Explain the importance of
employee engagement
for delivering customer-
centric business strategies
2.4 Critically assess ways of
securing employee
engagement in delivering
customer-centric business
strategies
3. Understand how to
develop customer
relationships and
satisfaction
3.1 Explain why effective
working with external
organisations can be
important in delivering
customer satisfaction
3.2 Explain how to develop
strategies to maintain
customer contact and
enhance customer
relationships
Analyse clearly and in detail
how to develop strategies to
maintain and enhance
customer relationships,
recommending a variety of
approaches that could be
adopted
Analyse comprehensively
how to develop strategies to
maintain and enhance
customer relationships,
demonstrating a critical
assessment of the variety of
approaches that could be
adopted
3.3 Critically assess methods
for assessing customer
satisfaction
4. Understand how
businesses identify and
respond to customer
needs
4.1 Critically evaluate
different ways of acquiring
information on customer
needs and preferences
4.2 Explain how information
on customer needs and
preferences from different
sources can be combined
within an overall strategy
Analyse clearly and in detail
how information on customer
needs and preferences from
different sources can be
combined within an overall
strategy, demonstrating
critical judgement and insight
Analyse comprehensively
how information on customer
needs and preferences from
different sources can be
combined within an overall
strategy, with thoughtfulness,
insight and originality
4.3 Critically assess why
businesses may choose to
offer differing levels of
service to different
customer groups and the
criteria they may apply to
define these groups
4.4 Explain how businesses
can use customer
feedback and complaints
to drive continuous
improvement
Business Management - Level 6 Diploma (QCF)
Logistics and Supply Chain Management (Optional)
Learning Outcomes
After successfully completing this unit, the learner will:
1. Understand theories of supply chain management
2. Understand the contribution of supply chain management to achieving business objectives
3. Understand policies and practices relating to supplies and logistics
4. Understand approaches to improving supply chain management
Assessment and Grading Criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that
they can meet all of the learning outcomes for the unit. The assessment criteria describe the level of
achievement required to meet the learning outcomes.
Assessment and Grading Criteria
Learning Outcomes
The learner will:
Assessment Criteria
To achieve a PASS grade the
evidence must show that the
learner can:
To achieve a MERIT grade the
evidence must show that, in
addition to the pass criteria,
the learner can:
To achieve a DISTINCTION
grade the evidence must
show that, in addition to the
pass and merit criteria, the
learner can:
1. Understand theories of
supply chain
management
1.1 Critically assess theories of
supply chain
management
Assess in detail theories of
supply chain management
with critical judgement and
insight
Assess comprehensively
theories of supply chain
management with critical
judgement, insight and
originality
1.2 Explain the principles of
supply chain event
management
2. Understand the
contribution of supply
chain management to
achieving business
objectives
2.1 Assess how businesses can
secure competitive
advantage through the
choice of supply chain
management strategy
2.2 Explain how businesses
identify and manage the
key drivers and barriers to
achieving integrated
supply chain strategy
Explain how businesses
identify and manage key
drivers and barriers, providing
a clear and detailed
assessment of the complexity
of the issues
Explain comprehensively how
businesses identify and
manage key drivers and
barriers, providing a critical
assessment of the variety and
complexity of the issues
3. Understand policies and
practices relating to
supplies and logistics
3.1 Critically compare the
characteristics of
relationships with suppliers
that relate to different
supply chain strategies
Compare in detail the
characteristics of relationships
with suppliers showing a clear
and practical assessment of
their contribution to good
practice in supply chain
management
Make a comprehensive
comparison of the
characteristics of relationships
with suppliers, with an
assessment of their
contribution to good practice
in supply chain management
3.2 Explain the contribution of
logistics to achieving
supply chain objectives
3.3 Critically assess supply
chain strategies, policies
and practices
4. Understand
approaches to improving
supply chain
management
4.1 Explain the metrics used
by businesses to assess
different aspects of the
supply chain
4.2 Critically assess how
businesses analyse where
supply chain performance
can be improved
Assess clearly and in detail
how businesses analyse where
supply chain performance
can be improved, using
critical judgement of the
issues
Assess clearly and
comprehensively how
businesses analyse where
supply chain performance
can be improved, using
critical judgement and insight
into the complexities of the
issues
4.3 Critically assess the
implications of actions to
improve supply chain
performance