COMPLAINT LETTERS

Dear Sir/Madam,

I am writing to complain about the purchase I made on your website on 12 December this year and also the service I have received.

I bought a 150 piece- custom puzzle of for a Christmas gift to my nine-year- old son. I have to say that everything offered at your sales page was incorrect.

According to you, prior to 15 December orders arrive before Christmas. However, the shipping reached my home on 27 December, three days later than Christmas day, although the order was done 4 days before the date guaranteed. This has been a big problem for us as we had to improvise a Christmas gift for our son.

In addition, as the delivery did not arrive, I sent a number of emails but they were never answered.

To make matters worse, you offer a durable box and we found that the tin was punched and deformed on the corners, making it almost impossible to put the lid once removed.

But the worst was that we sent a photograph of our pet to customize the puzzle but we received a puzzle with a picture of a hunting scene: several men photographed carrying shotguns next to a dead elephant.

After all these facts, a minor problem is that the package did not include the gift card which had a Santa’s message to our son.

As you understand, all these facts are unacceptable. Therefore, we expect a letter of explanation and certainly a substantial refund as compensation for all these nonsense. We were seriously annoyed, especially because it affected the illusion of our son. We feel that at least you should send the real puzzle with the indicated text and also return the purchase money and shipping.

Yours faithfully,

Juan Carlos (NI2. M-W 19-21.15)

3 Laurel Street

28005 Madrid

9 November 2013

Customer Information Point Vodafone Sol Station Metro Madrid

Dear Sir or Madam,

I am writing to express my strong dissatisfaction with Accessibility in Metro Madrid, in particular with measures to access Vodafone Sol Station, Line 1.

Yesterday, I had to go from Atocha Station to Vodafone Sol Station. Firstly, I made sure that the station had measures on accessibility because I was going to travel with my baby and his baby buggy. When I checked the subway map, I could see the symbol of accessibility in Vodafone Sol Station and therefore I decided to make the journey with my baby. When we arrived in the station, surprisingly, there was no way out, only the stairs, no elevator, no ramp, nothing. How do you explain this? Fortunately, a gentleman helped me to carry my baby to the hall.

I expect a letter of explanation about this situation I´d also like you to remove the accessibility symbol from the station so nobody else has the same problem. I really think that symbol should not exist if it does not match reality.

Yours faithfully,

Alicia Trigueros

Student: Silvia Gómez Velasco.

Group: 2013-2014 Intermediate Level 2. Monday and Wednesday: 19:00-21:30.

LETTER OF COMPLAINT

www.gitsmappedout.com

10 Convenio Street 28007 Madrid / Spain

7 January 2014

Dear Sir / Madam, I’m writing to express my strong dissatisfaction with the puzzle I bought from your website on 21st November last year, and the service I have received. When I ordered the puzzle, I was informed that delivery would take two weeks, but in fact it took six weeks, arriving too late to use it as my son’s Christmas gift, so I have used it as my son’s Three-Wise-Men gift. When I finally received the puzzle, its packaging was opened and broken, but I tried to fix and wrap it, because it was the only present that I had for him that day. The size chosen by me had 500 pieces, but in my box there were only 250 pieces, so while my irritation grew bigger, my son began to put together the pieces and I discovered that it was not a personalised jigsaw puzzle with my son’s photo, but it was a simple earth map. However, the worst thing of all was when my son discovered who Three-Wise-Men are, because you sent me the puzzle on Saturday afternoon, when I explained it should be delivered in the mornings, and never at the weekend. So I rang to complain, but I was told that I should have written more carefully the size and the time specifications. Please contact me as soon as possible to let me know what you are going to do about to this because on your website you promised a full refund if I was not satisfied. Money isn’t the most important thing in this case, what matters the most is that your business has broken my son’s dream. Yours faithfully, Ms Gómez.