©2018 Everlink Payment Services Inc. Proprietary & Confidential. Not to be used, reproduced or disseminated without prior written consent of Everlink.

Everlink Payment Services Inc.125 Commerce Valley Drive West, Suite 100 | Markham, ON L3T 7W4Toll-Free: 1.866.388.0076 | Fax: 905.747.2562

www.everlink.ca

Senior Business Systems AnalystMarkham, ON

www.everlink.ca

ABOUT EVERLINK

Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for 94% of credit unions, 55% of consumer-facing Schedule 1 and 2 banks, and a broad range of SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway – with operational performance that continually ranks in the upper first quartile – we offer a diversified range of integrated payments Lines of Business including:

ATM Managed Services, supporting the latest technology and introducing new innovations, Everlink powers ATM networks and transaction capabilities for credit unions, banks and cardholders domestically and from abroad.

Card Issuance & Management, with a history of firsts related to Card Issuance Solutions, Everlink provides a fully managed, flexible and turnkey experience ensuring credit unions, banks and other payment card issuers are able to provide the card products they need.

Fraud Management Solutions, operating one of the largest service bureaus in Canada for Fraud Management Solutions, Everlink offers credit unions and banks industry-leading and custom designed solutions enhancing the protection of their members and customers.

Mobile Payments fulfilling critical services delivery requirements, we remain at the forefront in the evolutions of NFC based payments with extension to mobile wallets and other digital payment methods.

Payment Network Gateway, operating a world class payments technology infrastructure, Everlink’s Payment Network Gateway Services provides connectivity to domestic and international payment networks for credit unions, banks and merchants to participate in.

Professional Services, leveraging our extensive industry knowledge, expertise and capabilities, Everlink’s Professional Services Team partners with our clients to navigate the ever-changing payments landscape, ensuring their technology capabilities remain relevant.

SME Solutions, with a broad portfolio of solutions, including merchant services and FinTech integrations, Everlink’s SME Solutions are designed to support credit union and banks SME strategies for retention, acquisition and growth.

Complementing the strength of these seven primary Lines of Business, is our ongoing commitment to Client-Centricity, which is the key element of our guiding principles. At Everlink we are dedicated to building, maintaining and nurturing long-lasting relationships. To help our clients remain competitive and successful, we provide the innovative technologies they need to serve their growing base of members, customers, and merchants.

The Opportunity

©2018 Everlink Payment Services Inc. Proprietary & Confidential. Not to be used, reproduced or disseminated without prior written consent of Everlink.

The Senior Technology Analyst acts as the lead in requirement gathering for medium and large sized projects to help clarify and document the project goals, objectives, and scope. As part of the Business Analysis team, the Senior Business Analyst leads and participate in business technology requirements activities to ensure solutions achieve the functional and operational requirements defined by stakeholders. This position is responsible for analyzing, developing and supporting the applications and business processes that provide operational and management information to clients, vendors and internal users. This requires collaboration with Product Lines of Business, Business Development and Client Service Delivery to ensure support the company’s overall goals and strategies.

Responsibilities

Collaborates with business partners and various Line of Business with Everlink to understand business objectives, process and requirements

Create clear functional requirements documents from business requirements by assessing and capturing customer needs, utilize structured processes to establish business priorities; consult with technical subject matter experts and develop alternative technology solutions

Advise product teams on options, risks, costs versus benefits, and impact on other business processes

Leads throughout product life cycle and assists in scope clarifications, ensures requirements alignments to solution.

Assumes lead role in reviewing new or modified program, including documentation, diagrams, use case analysis, and flow charts, to determine if program will perform according to user request and confirm to guidelines

Provide mentorship and coaching, professional guidance in continuous improvement process of business analysts, as required, for professional development.

Communicate effectively with developers on explanation of user stories and validating the end implementation of the requirements

Write clear documentation to describe test strategy, detailed testing, result tracking and defect management.

Work directly with Solution Architects, other Programmer Analysts, Quality Assurance Analysts, Project Managers, Product Managers and Business to design, develop, document, deliver new business applications, and maintain existing ones.

Provides support to clients and internal users to analyze and resolve production and operational issues.

Accountabilities

Accountable for identifying and delivering requirements for assigned initiatives Comply with System Development Life Cycle methodology such as analysis, design and

documentation and capability to use agile approach Take ownership of requests for support and ensure effective resolution delivered within

timeframes that meet the needs of the business.

Authorities

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©2018 Everlink Payment Services Inc. Proprietary & Confidential. Not to be used, reproduced or disseminated without prior written consent of Everlink.

As subject matter expert, proactively provide improvement recommendations and technical guidance in the development and deployment of solutions within your area of expertise.

Professional Requirements

Post-secondary education in an area related to assigned duties such as Computer Science or Information Technology.

Experience in financial and IT industry relating to Business and Functional analysis Strong time management, prioritization, and organizational skills Excellent interpersonal and written skills to effectively communicate and interact with Business,

Development, Quality Assurance and Management teams is various circumstances Strong analytical and problem-solving capabilities with the ability to identify problems and drive

to resolution Highly motivated, enthusiastic and results oriented Ability to work independently with little supervision and multi task effectively Knowledge in the following areas:

o Business knowledge of the Finance/Banking industryo Online transaction processingo Batch settlement & reconciliation system o Relational Databases

Experience

At least 5 to 7 years of progressive business analysis experience working with complex, integrated systems, supporting medium-to-large size projects.

Demonstrates solid experience with banking business processes and applications in Payment Services environment

Strong knowledge of project management and system development life cycle Advance writing and documentation skills Proficient in creation of Flowcharts/UML diagrams Excellent problem solving and analytical skills Knowledge of MasterCard, Interac, Visa & Exchange, ATM and/or POS devices, Mobile payment Certification in BA practice (CBAP, CCBA etc.) would be prefered

Personal Characteristics

You also have strong interpersonal and communication skills and are able to build professional business relations within, and outside the organization. Your track record of continuous professional development includes a strong focus on systems development technologies, systems analysis and methodologies. These skills paired with your strong commitment to customer satisfaction and teamwork and ability to manage multiple projects with varying complexities, priorities and timelines all work to make you the ideal candidate for this opportunity.

Mutual respect, co-operation, professional conduct, and adherence to Everlink’s code of conduct are mandatory for all employees.

We invite qualified applicants to submit their confidential resume with cover letter by email:

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©2018 Everlink Payment Services Inc. Proprietary & Confidential. Not to be used, reproduced or disseminated without prior written consent of Everlink.

To: HR@Everlink.ca By: October 2 2019

We thank all applicants however only those selected for an interview will be contacted.

Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities in a timely manner and in a manner that respects dignity, independence, integration and equality of opportunity. Everlink has an accommodation process in place and provides accommodations for employees with disabilities. If an employee requires a specific accommodation because of a disability or a medical need, we will work with them so that an appropriate accommodation can be made. If you require an accommodation during the interview process, we will work with you to accommodate your needs.

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