LETTER FROM

GOOD CUSTOMER

By: Arnold Pallo

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I’m the a good Customer, and I never complain either good or bad quality

service given to me

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• When I come to the restaurant, I’m sitting quietly, while nobody greet me or even the staff is talking each other without asking if somebody has taken my order or not…

• For all those thing, I tried not to complain, just be stable and patient…..

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• Sometimes I notice there are group of people come after me, and they are being served first rather than me, or even I get a bad condition of my money change from cashier without any further explanation….

• For all those thing, I tried not to complain, just be stable and patient…..

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• When I come to a retail shop, I don’t want to make others feel bad, and I’m trying to understand others. If a sales associate feel offended and showing rude behavior as I just want to have a look first before decide it to buy.

• For all those thing, I tried not to complain, just be stable and patient…..

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• When my food/ beverage order is taking a long time to be served without further explanation, I’m still keep on waiting…

• For all those thing, I tried not to complain, just be stable and patient…..

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• Do I complain for such issues?• No, I don’t• I never beg or grumble or try to get attention for such

situation of my disappointment, especially make the staff feel down because of my complain in front of other guest, since I know that..

I’m a Good Customer

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But, do you know who am I ?

Arnold/file/training/07/09

I am A Good CustomerI am Customer who never complain or grumbling

All at onceI am A Customer who will NEVER COME BACK

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