Let’s meet the hotel staff!

Who …? monitors the performance of the hotel through verification and analisys of guest satisfaction systems and finacial reports

maintains product and service quality standards

develops accurate and aggresive long and short-range financial objectives

prepares financial reports.

plans and organizes the work of others

deals with the general public, employees and customers Manager

Who …? cleans the linen

makes the beds

cleans the rooms

cleans bath and shower

cleans walls and floors

cleans wardrobes

Hotel maid / Housekeeper

Who …? prepares for guest arrival

greets the guests when they arrive

checks the guests into the hotel

assigns suitable rooms

checks the guests method of payment

keeps a record of the status of each room in the hotel

provides information to guests

Receptionist

Who …? plans menus

makes sure food is of the right quality and price and is produced on time

manages stocks of food

orders food from suppliers

controls a budget and keeps accurate records

recruits and trains new staff

Kitchen manager / Head chef

Who …?

You are often a customer's first impression of the hotel where you work.

Bellhop / Bellboy

helps guests out of vehicles

unloads their luggage and transports it into the hotel and their rooms

helps guests find their rooms.

teaches guests to operate door locks and room lights and assists with roll-away beds or cribs

Who …?

Receptionist

ensures guests have everything they need during their hotel stay

books tables at the finest restaurants.

handles incoming requests from guests

provides map directions for tourists

ensures additional housekeeping needs, such as extra towels or bottles of shampoo are ready.

Who …?

Security guard

checks all personnel entering the building

performs regular safety inspection to protect the institution.

investigates and informs any illegal activity

reports all incidents, accidents and any other emergency

prevents unauthorized entries

Who …?

Waitress / Waiter

collects payments from customers

writes food orders, memorizes orders, or enters orders into computers for kitchen staff

takes orders for food or beverages

checks with customers to ensure that they are enjoying their meals

takes action to correct any problems

serves food and/or beverages

removes dishes and glasses from tables