Let’s In-Home Services Scope of Work Smart Home Portfolio ...

Smart Home Portfolio.

Let’s talk about what’s possible.

In-Home Services Scope of Work

BEST BUY INTERNAL USE ONLY. DO NOT COPY, PUBLISH OR DISTRIBUTE. THE MATERIAL IN THIS DOCUMENT IS CONFIDENTIAL TO BEST BUY.

Know Before You Go | Portfolio Index | Portfolio Change Log

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Know Before You Go. Setting up an Alexa or a Smart Thermostat? You’re in the right place! Geek Squad and Best Buy have been key

players in the Smart Technology space, bringing our clients’ dreams to life! No matter what services we are

about to complete, there are best practices that apply to every appointment. These steps are to be followed for

every client, every time.

• Perform day of pre-call process as In-Home SOP dictates. Verify the client’s name, appointment window, and the

service(s) you are scheduled to perform.

• Confirm all products, parts, supplies, and tools that are needed for the appointment are ready and will meet the

needs of the client and the installation.

• Align on goals by recapping the conversation you had with the client during the pre-call to ensure the services

purchased meet the client’s expectations and needs.

• Walk the path and perform a pre-installation site walk. Notate and discuss any concerns you may have including

safety hazards, existing damage, or workspace adjustments the client is responsible for; such as clearing a path,

removing children and pets, and relocating furniture.

• Protect yourself and the client’s property and belongings using recommended tools, supplies, and floor/surface

protection. Your safety is top of mind and treating the client’s home with respect is important.

• Think about tomorrow and empower the customer to feel comfortable using their new technology. Provide them

with what they need to know to make informed decisions on features, functionality, and how to secure their data

and information.

September FY21 Portfolio Changes

What’s Changing? Details Update Wired Camera Install (Single Camera) Updated crew size to two people, to align

with all similar services.

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https://knowledge.bestbuy.com/article/EDI-28347/en-us

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BEST BUY INTERNAL USE ONLY. DO NOT COPY, PUBLISH OR DISTRIBUTE. THE MATERIAL IN THIS DOCUMENT IS CONFIDENTIAL TO BEST BUY. 1

LAST UPDATED 8/19/2021.



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Smart Home Services Index. Remember, all orders must include at least one Parent SKU; Add-on services cannot be sold / scheduled without

a Parent Service. For more information on the scope of work and SKU details, click on the Services Description.

General Smart Home Services

Description Parent Add-on

Smart Hub Setup & Customization 5875301 5875302

Smart Home Customization 6253932 6253963

Smart Thermostat Setup 9525109 6923116

Smart Lighting Setup & Customization 9525127 6927112

Smart Plug Setup 9526108 5577867

Voice Control Setup & Customization 5803202 5803205

Home Security Sensor & Device Install 5947128 5947132

Smart Door Lock Install 5577861 6925114

Smart Garage Door Kit Setup 5577844 6926113

Smart Sprinkler Controller Install 6295337 6295339

TytoCare Setup and Configuration 6412549 -

Technology Reset 6457663 6457690

Camera Services

Smart Wireless Doorbell Install 5732321 5732329

Wireless Camera Install (Up to 2) 6912592 6912699

Wireless Camera Install (Up to 4) 5808418 -

Wireless Camera Install (Up to 8) 5808421 -

Wired Camera Install (Single Camera) 6102900 -

Wired Camera Install (Up to 2) 6912708 6912717

Wired Camera Install (Up to 4) 5808503 -

Wired Camera Install (Up to 8) 5809015 -

Add-on Custom Camera Mounting - 6300279

Networking Services

Home Modem Setup 6317722 6317724

Home Wi-Fi Setup 6929147 6930018

Add-on Network Extender Setup - 6918638

Audio & Video Services Description Parent Add-on

55” & Smaller TV Connect 4996164 5149106

56” & Larger TV Connect 1262778 5149411

Networked Audio Device Setup 4996085 3391013

Harmony Remote Programming 7983578 9330173

Utility Services

New Electrical Outlet (Same Stud Bay)* 6138108 -

Electrical Outlet Replacement/Install* 6138157 -

Smart Light Switch Replacement/Install* 6138114 -

Light Fixture Replacement/Install* 6138131 -

Smart Floodlight Install* 6103000 -

Smart Thermostat Advanced Install* 6138104 -

Smart Smoke Detector Install* 6138106 6138111

Smart Water Monitoring Basic Install* 6385100 -

Administrative

Add-on Recycling Tracking - 5877402

Smart Door Lock Uninstall 6350669 -

Smart Doorbell Uninstall 6350671 -

Home Security Sensor & Device Uninstall 6350672 -

Smart Thermostat Uninstall 6350674 -

Smart Wireless Camera Uninstall 6350675 -

Smart Wired Camera Uninstall 6350677 -

Smart Voice/Plug/Sprinkler/Garage Uninstall 6354320 -

Electrical Service Uninstall* 6354322 -

Site Survey 8603022

*Work performed exclusively by Geek Squad authorized service

providers

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Smart Hub Setup & Customization. Prepare.

• Note: This service is also located in the Home Theater Portfolio.

• Align on goals by actively listening to the client and asking questions – understand what matters to them.

• Gain an understanding of how they’ll be using their Smart Hub features. If the client needs help with what they want to

automate or schedule, use the knowledge you’ve gained of their lifestyle and paint the picture of the capabilities.

• Ensure the services purchased meet the client’s expectations and needs. The Smart Hub Setup & Customization is geared

towards integrating installed and compatible devices into the appropriate ecosystem. This service does not include a

home wi-fi setup or troubleshooting. If smart home device installs like door locks, thermostats, or cameras are needed,

use the appropriate service SKU. The install of electrical switches or dimmers must be installed prior to the service date.

• Geek Squad is not authorized to connect any voice commands to Fire, Life or Safety contacts.

Perform. • Evaluate client’s network with Wi-Fi Analyzer and make appropriate suggestions to ensure smart hub connectivity.

• Guide the client through installing the control app and setting up their smart hub user account. Recommend a strong/safe

password and discuss the benefits of security enhancements like two-factor authentication. Show the customer how to update

these credentials and settings for future reference.

• Physically setup the smart hub to the Wi-Fi network or to an existing router/switch.

• Ensure all devices are updated to the latest firmware

• Integrate up to 2 compatible devices to the smart hub.

o Devices to be integrated must be setup/installed prior to Geek Squad service date.

• Configure up to 4 of the following: Scheduled Event, Activity, Scene, Voice Command, Automation or Routine.

o If applicable, ask the client if they would like to link their BestBuy.com account to enable the skill on Alexa/Google.

• Use the Add-on Smart Home Customization service when adding more devices or customizations.

• Test the system to ensure all devices/customizations are working properly; prepare for client demonstration and education.

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible by providing a product overview

demonstrating the applicable activities the client selected to configure.

• Answer any questions the client may have and discuss In-Home Solutions that would improve the experience. Consider the

client’s changing needs over time and help them explore and plan for the future.

• It’s like we were never here; clean up the work area and remove all tools, supplies, packing materials, and vacuum/sweep

as needed.

• Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information,

devices, and network safe from potential risks and breaches.

• Be there for the client. Provide them with support instructions including necessary contact information in case they need it later.

Parent Service Add-on *must be sold with a Parent SKU

SKU 5875301 5875302

Time Standard 70min 50min

Crew Size 1

Skillsets SVC All Geek Squad Foundational, SVC CH Core

Regular Retail Price $99.99 $49.99

TTS Price & Promo Code $49.99 – TTS49 $49.99 – No Promo Code Needed

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Smart Home Customization. Prepare.


• Align on goals by actively listening for the desired outcome and asking questions - understand what matters to them and

gain an understanding of what they’ll want to configure. Help the client understand what is possible, dive deeper into what

would make their lives easier through setting up events, scenes automations, routines, and voice commands.

• Ensure the services purchased meet the client’s expectations and needs. The Smart Home Customization is designed for

integrating installed and compatible devices into the appropriate ecosystem and customizing automations for the client.

The service does not include a home wi-fi setup or troubleshooting, or setting up a system that requires a smart hub. If

smart home device installs like door locks, thermostats, or cameras are needed, use the appropriate service SKU. The

install of electrical switches or dimmers must be installed prior to the Geek Squad service date.

• Geek Squad is not authorized to connect any voice commands to Fire, Life, or Safety contacts.

Perform. • Evaluate client’s network with Wi-Fi Analyzer and make appropriate suggestions to ensure smart device connectivity.

• Ensure devices are connected to the network and updated to the latest firmware.

• Integrate up to 2 compatible devices to the existing smart hub or smart home ecosystem.

o Devices to be integrated must be setup/installed prior to Geek Squad service date.

• Configure up to 4 of the following: Scheduled Event, Scene, Automation or Routine, Voice Command.


• Use the Add-on Smart Home Customization service when adding more devices or customizations.

• Test control application to ensure all devices and customizations are working properly to prepare for client demonstration

and education.


demonstrating the applicable activities the client selected to configure.



• Clean up the work area and remove all tools, supplies, packing materials, and vacuum/sweep as needed.

• Provide basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information,


• Our clients should know we have their back! Be sure to provide contact information for who they should call if they need

help in the future.


SKU 6253932 6253963


Crew Size 1




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Smart Thermostat Setup. Prepare.

• Align on goals by actively listening for the desired outcome and asking questions – understand what matters to the client

and why.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include installation of a

thermostat device on line voltage, installation of “common”/C-Wire, concealment of any wiring, setting up a new Wi-Fi

network, or configuring a smart home platform.


Perform. • Shut off power to the thermostat and utilize breaker lockout device.

• Verify that there is no voltage going to the existing thermostat wires with a voltage meter and/or non-contact voltage

tester.

• Identify wire conductors based on current connections.

• Remove any existing thermostat and leave with client for proper disposal.

• Using the included instructions and parts, secure thermostat to wall and reinstate power to verify proper operation.

• Connect thermostat to an existing home network.

• Guide the client through downloading the mobile application and assist in setting up any user accounts, system settings, and

preferences. Recommend a strong/safe password and discuss the benefits of security enhancements like two-factor

authentication. Show the customer how to update these credentials and settings for future reference.

• Perform a test run of the setup to prepare for client demonstration and education.

Present. • Create excitement by providing an overview of the device and what was accomplished during the service.

• Provide a voice control demonstration covering the following features:

o Basic voice commands based on the thermostat (i.e. – Alexa set my temperature to ____ etc.).

o If applicable, go over remote access and control.

• Empower the client by having them show you what they learned and go over how to operate their new thermostat.

• Encourage questions and discuss In-Home Solutions that would improve the experience.



devices, and network safe from potential risks and hacks.

• Help your client know what to expect and prepare for what’s next; leave them with the appropriate contact information in case

something goes wrong.


SKU 9525109 6923116


Crew Size 1

Skillsets SVC CH Thermostats



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Smart Lighting Setup & Customization. Prepare.


• Be conversational and go over pre-call discussions regarding the service(s), smart lighting device, and setup location.

• Understand how the client wants to integrate the features into their lifestyle and explain the benefits of smart lighting

• Ensure the services purchased meet the client’s expectations and needs. This service does not include setup or

configuration of a network, setting up a smart home hub or control ecosystem, setting up a new voice assistant,

burying/trenching of any outdoor lighting fixtures, mounting or modification of any new or existing lighting fixtures,

installation of in wall switches or outlets. All hardwired electrical fixtures and controls must be installed by a licensed

electrician prior to the Geek Squad service date.


Perform. • If applicable, connect the smart lighting bridge/hub to the existing and functional home Wi-Fi network.

• Guide the client through installing the control app and setting up an account. Recommend a strong/safe password and discuss

the benefits of securing their information. Show the customer how to update these credentials and settings for future use.

• Provide all firmware and software updates to the smart lighting device(s) and application.

• Connect new starter kit and up to 10 of the same bulb type or pre-existing fixtures of the same lighting platform. This includes

both indoor and outdoor lighting, such as landscape lighting.

o Landscape lighting includes setting the lighting stakes.

• Configure and setup 2 lighting scenes. For additional scenes, use the Add-on Smart Lighting Setup and Customization.

• Setup 1 compatible motion sensor and 1 compatible battery powered dimmer switch.

• If needed, register and/or link the smart lighting devices to an existing and installed smart home voice assistant.

• Customize the appropriate settings, like notifications, automation rules, schedules, and events.


Present. • Create excitement by providing a product overview and perform a voice control demo (i.e. “Alexa turn my lights on” etc.).

• Empower the client by having them show you what they learned and go over the features they’ll use most.

• Encourage the client to ask questions and discuss In-Home Solutions that would improve the experience.




• Think about tomorrow, provide the client with the appropriate contact information in case they need it later.


SKU 9525127 6927112


Crew Size 1

Skillsets SVC All Geek Squad Foundational, SVC Intermediate Technology Installation



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Smart Plug Setup. Prepare.

• Be conversational by actively listening for the desired outcome and asking questions – understand what matters to the

client and work with them on how and where they will be using their voice control device.

• Ensure the services purchased meet the client’s expectations and needs. The Smart Plug Setup does not include a home

wi-fi setup or troubleshooting, or setting up a system that requires a smart hub. If smart home device installs like door

locks, thermostats, or cameras are needed, use the appropriate service SKU. The install of electrical switches or

dimmers must be installed prior to the Geek Squad service date.


Perform. • Guide the client through installing the control app and setting up a user account. Recommend a strong/safe password and

discuss the benefits of securing their information. Show the customer how to update these credentials and settings for future

use.

• Connect up to 3 outlet control modules to an existing home network and perform any needed firmware or application updates.

• Ensure signal strength is sufficient and the device(s) work properly.

• Verify remote operability of the device and configure any custom settings within the app, like lighting schedules or scenes.

• If necessary, register/link the smart plugs to be controlled by a voice assistant that is already setup and functional.

• Prepare for client demonstration and education.

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible by providing a product overview.

• Provide a voice control demonstration highlighting specific features to the device such as basic voice commands based on an

Amazon Smart Plug, “Alexa, turn on the coffee maker” Etc.

• Encourage questions and discuss In-Home Solutions that would improve the experience. Consider the client’s changing

needs over time and help them explore and plan for the future.


as needed.






SKU 9526108 5577867


Crew Size 1




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Voice Control Setup & Customization. Prepare.

• Note: This service is also located in the Home Theater Portfolio

• Be conversational by actively listening for the desired outcome and asking questions – understand what matters to the

client and work with them on how and where they will be using their voice control device.

• Ensure the services purchased meet the client’s expectations and needs. The Voice Control Setup does not include

setting up a home Wi-Fi network, installing smart home devices like door locks, doorbells, or thermostats, or

configuring devices for home automations or customizations.


Perform. • Evaluate client’s network with Wi-Fi Analyzer and make appropriate suggestions to ensure connectivity.

• Unbox and setup 1 smart home voice assistant or TV smart video calling device on existing network.

o Smart video calling device to be setup with client supplied cables if necessary.



• Provide all firmware and software updates to the smart home assistant and application.

• Assist the client in integrating existing accounts with the voice device such as music streaming, email and calendars.


• If being used for intercom or voice announcements; configure up to 2 additional and compatible devices for communication.

• Integrate/pair up to 3 compatible smart devices, that are existing and installed, to the voice control platform

o Use the Add-On Smart Home Customization when adding more devices/activities to be controlled.


Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible with their new voice control setup.

• Provide a product overview demonstrating the following features:

o Basic voice commands (i.e. - What time is it? When will the sun set? What is the score of the game? etc.).

o How to discover specific apps or skills utilizing the manufacturer specific app or website.

o How to operate video or voice calling capabilities.







SKU 5803202 5803205


Crew Size 1




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Home Security Sensor & Device Install. Prepare.

• Connect the purpose of the service with the client – outline what’s included in the Home Security Sensor & Device Install.

• Align on goals by recapping the conversation you had with the client during the pre-call to ensure the services purchased meet

the client’s expectations and needs. This service does not include the installation of a wired camera, home Wi-Fi Setup, wire

runs, thermostat installation, door lock installation, doorbell installation, smoke detectors, or monitoring services.

• The provider of home monitoring services is not setup, integrated, or supported, through Geek Squad.

• The client must enroll or register for any monitoring or surveillance services on their own.

• Be influenced by actively listening for the desired outcome and asking questions – understand what matters and why.


Perform. • Verify sufficient network connectivity is available for the hub, bridge, and/or base station device. This may require a wired or

Wi-Fi connection and varies by manufacturer and model.




• Install and configure 1 primary base station/sensor hub and perform any required firmware updates.

• Install and configure up to 10 smart home status devices.

• Connect devices to existing Zigbee, Z-Wave, Bluetooth, or Wi-Fi network and install in the client-specified locations. This

includes mounting using Velcro, double sided tape, or other basic installation methods.

• Educate the client on how to configure sensors and other accessories for notifications and general status updates.

• When applicable and included in the kit, perform the add on Wi-Fi camera service for 1 Wi-Fi camera.

• Test the devices to ensure they are working properly to prepare for client demonstration and education.


demonstrating the capabilities of their sensors and devices.

• Empower the client by having them show you what they learned and go over how to operate their new devices.

• Encourage questions and discuss In-Home Solutions that would improve the experience. Consider the client’s changing

needs over time and help them explore and plan for the future.






SKU 5947128 5947132


Crew Size 1

Skillsets SVC CH Wi-Fi Camera, SVC CH Security Sensors



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Smart Door Lock Install. Prepare.

• Be conversational and revisit your pre-call discussions regarding the service(s), smart door lock device, and setup location.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include modifications to

the door, frame, jamb, or other building components. Integration with any security, surveillance, monitoring, other

service aside from associated door lock app is also not part of the smart door lock install.

• Be influenced by actively listening for the desired outcome and asking questions; provide honest advice based on what is

best for them.


Perform. • Ensure existing lock type is compatible with selected smart lock.

• Verify the existing and functional wireless network has the sufficient signal strength at install location and/or where the

bridge/hub may be setup.

• Using the supplied instructions and parts, install the smart door lock per manufacturer guidelines.




• Pair control or app to lock and verify functionality.



• On an installed and configured voice control device, demonstrate the following features:

o Basic voice commands based on the Smart door lock (i.e. “Alexa lock my door” Etc.).

o Configuration of lock behavior.

o Incorporation to other smart home devices (i.e. Turn Hue lights on when you unlock the door).

• Empower the client by having them show you what they learned and go over how to operate their new door lock.





• Let your clients know we are with them for the long haul. Leave them with contact information and what they should do for

future support.


SKU 5577861 6925114


Crew Size 1

Skillsets SVC CH DOORLOCK



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Smart Garage Door Kit Setup. Prepare.

• Be conversational and revisit your pre-call discussions regarding the Smart Garage Door Kit and installation. Discuss where

the kit will be setup, that the work area is cleared prior to your arrival, and that the existing network provides coverage to

the garage area.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include any modifications

to the garage door, tracks, opener, or other components, setting up a new home Wi-Fi network, or configuring a smart

home ecosystem.


best for them.


Perform. • Verify Wi-Fi coverage in the area where the smart garage hub/bridge will be setup; this is usually in the garage.

• If there are coverage or reliability issues with the wireless network, go over possible solutions to improve the experience and will

allow the Smart Garage Door Kit to function as intended.

• Using the manufacturer included instructions and parts, install the hub/bridge. This includes basic mounting if required.

o Ensure any status lights are visible from entry into garage.

• Attach door sensors as instructed in the user manual.

• Attach the warning placard to the wall next to the door control.



• Verify door is working properly and prepare for client demonstration and education.

Present. • Create excitement by providing an overview of what was accomplished during the service and how the client’s garage

door kit functions.

• Empower the client by having them show you what they learned and go over how to operate their garage door through

their mobile device along with the increased flexibility and control.


• Consider the client’s changing needs over time and help them explore and plan for the future.





future support.


SKU 5577844 6926113


Crew Size 1




[Type here]





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Smart Sprinkler Controller Install. Prepare.

• Be influenced by actively listening for the desired outcome and asking questions – understand what matters to the client.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include

setup/configuration of a new wireless network, master valve wiring, installation of device on line voltage, or

modification to existing sprinkler water lines.


best for them.


Perform. • Assess the existing network with Wi-Fi Analyzer and make appropriate suggestions to ensure smart sprinkler controller

connectivity.

• If replacing an existing controller, have the client perform a demonstration of the sprinkler system prior to uninstallation. This

will ensure it is functioning as intended before installing the new controller.

• Document old controller wiring to support proper setup of new device.

• Remove existing sprinkler controller and leave with client for disposal.

• Using the included parts and instructions, secure the new smart sprinkler controller to a standard surface and connect to

existing/functional irrigation system.

• Connect sprinkler controller to existing home network and perform any needed firmware updates.



• Ensure remote operability of the device and perform a test run of the setup to prepare for client demonstration and education.

Present. • Create excitement by providing an overview of the service and perform a voice control demonstration around basic voice

commands based on the sprinkler controller (i.e. Alexa, turn my sprinklers on at …, etc.).




as needed.





SKU 6295337 6295339

Time Standard 55 min 35 min

Crew Size 1



TTS Price & Promo Code $79.99 – TTS20P $39.99 – TTS20P

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TytoCare Setup and Configuration. Prepare.

• Align on goals by actively listening for the desired outcome and asking questions – understand what matters and why by

connecting the features of TytoCare to the client’s lifestyle and needs.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include network setup or a

demonstrations of a full virtual or offline visit.

• Provide honest advice based on what is best for them.

Perform. • Unbox and charge the TytoHome unit by plugging it into a power outlet.

• Instruct the client to download and install the TytoCare app on their existing and compatible mobile device.

• Pair and configure the TytoHome device to an existing/setup home Wi-Fi network.

• The TytoHome unit must be connected to a 2.4Ghz network. If that is not available, the client could choose to use their

mobile device as a hot spot.

• Once connected, update the TytoHome to the latest firmware.

• Assist the client with account creation by guiding them through the setup process. Be sure to recommend a strong/safe

password and discuss the benefits of securing their information. Show the customer how to update these credentials and

settings for future reference

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible by providing an overview of the

capabilities of TytoCare and its array of features.

o Demonstrate how to connect the various attachments by pointing out the blue dots on the device and attachments.

o Show the client how to use the phone stand built into the case.

o Teach the client how to tell if the TytoHome device is connected and paired to the network and app.

o Show the client where they can practice each device, explaining that there are in depth video tutorials.

o Explain the 2 exam options for the client, exam-and-forward exam (offline), and a live virtual visit with a clinician

o Teach the client how to add additional patients through the app.

• Have the client demonstrate their understanding by navigating the features on their own and encourage questions.







Parent Service

SKU 6412549

Time Standard 35min

Crew Size 1

Skillsets SVC CH Core

Regular Retail Price $99.99

TTS Price & Promo Code $79.99 – TTS20P

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Technology Reset. Prepare.

• During the pre-call for the service, ensure that the client who will be on site for the appointment has the login information

and a mobile device with app access for the devices, or that they will have immediate access to it.

• Ask the client questions around what their expectations are with their Technology Reset Service. Actively listen to what

matters to them and why, to show you genuinely care and value them.

• Discuss the details of the service with the client and outline what is included and what they can expect

• Confirm the client understands that service does not include Home wi-fi setup or troubleshooting, resetting PC’s or

Macs, or the installation, uninstallation, removal, setup, or configuration of any devices.

Perform. • Identify the location of all the technology the client would like wiped and reset to its factory default state.

o This service includes the factory resetting of up to 10 devices.

o This could include, but is not limited to, TV’s, monitoring systems, smart home equipment, automation systems,

thermostats, etc.

▪ Does not include resetting computers.

• Utilizing available resources, such as the manual or the support website for the specific product, perform the factory reset

process to bring the device back to its factory default state.

• For devices that require mobile device app access for a factory reset:

o Partner with the client to use their device and have them log into the specific app to gain access to the factory

reset functionality of the specific device.

o Agents will not install, sign in, or access the client’s account on any of their mobile devices or company assets.

• Once the device(s) have been reset back to their factory default state, validate with the client that this has been completed.

o Have the client confirm they can no longer access the device via their mobile device or previous interaction

medium.

o For non app-based technologies, power the device(s) on and validate that it is at an initial setup screen.

• Use the Add-On Technology Reset service when resetting more than 10 devices.

Present. • Put the client at ease by showing them that their technology is now reset, their personal information is safe, and the

technology is ready for the next person to setup and enjoy.


as needed.

• Provide the customer with support information including your contact information and additional support options such as

1-888-BESTBUY

Parent Service Add-on Service *must be sold with a Parent SKU SKU 6457663 6457690


Crew Size 1



TTS Price & Promo Code $49.99 – TTS99 $49.99 – TTS49

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Smart Wireless Doorbell Install. Prepare.

• Be conversational and revisit your pre-call discussions regarding smart wireless doorbell device, setup, and location.

• Ensure the services purchased meet the client’s needs/expectations. This service does not include installing of modifying

any wires from the electrical panel to the existing transformer, running any wires, or setting up a new Wi-Fi network.

• Be influenced by actively listening for the desired outcome and asking questions.


Perform. • When replacing an existing hard-wired doorbell, check voltage of doorbell with a multimeter before disconnecting.

o Shut off power to the doorbell transformer and utilize breaker lockout device. Verify that there is no voltage going

to the existing doorbell wires with a voltage meter and/or non-contact voltage tester.

• Install Doorbell chime diode as needed (indicated by each manufacturer in their installation directions).

• Install smart doorbell for Wi-Fi configuration per manufacturer guidelines.

o If applicable, setup any included smart doorbell specific chime.




• Add the smart doorbell to an existing and functional wireless network or client-supplied Smart Hub.

• Update firmware/software of the smart doorbell and make any required adjustments to the existing network if they are

necessary.

• Provide client with the ability to stream to mobile app on the client’s device, when applicable.

• Verify doorbell functionality and coverage is satisfactory to client and demonstrate changing camera batteries, as needed.

• Customize the app and experience including notifications, schedules, events, and automations.

• Perform a test run of the system and prepare for client demonstration and education.

Present. • Create excitement by providing an overview of the new doorbell and what was accomplished during the service.

• Empower the client by having them show you what they learned and go over how to operate their new doorbell and app.







SKU 5732321 5732329


Crew Size 1

Skillsets SVC CH DOORBELL



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Wireless Camera Install (Up to 2). Prepare.

• Align on goals by recapping what was discussed during the pre-call such as mounting locations, height, and capabilities of the

client’s wireless cameras.

• Ensure the services purchased meet the client’s expectations and needs. Wireless Camera Install does not include Floodlight

Cam install (reference Smart Floodlight Install for service), concealment of wiring, setting up a wireless network,

recommendations on camera placement, or modifying the home/mount to meet the client’s preference.

• Additional costs may be incurred if a specialty ladder, scaffolding, or lift will be required to complete this service. Partner with

your leadership based on the situation.

• In Montana, Geek Squad cannot fulfill this service if the cameras interface with a DVR and the service was sold by an IHA.


Perform. • Using the included mount(s) or those purchased separately, install up to 2 wireless cameras in a location specified by the client. If

needed, use the Add-on Wireless Camera Install to install additional cameras.

o If mounting camera(s) or camera accessories to a surface such as brick or stucco, the Add-on Custom Camera

Mounting service is required.

• If applicable, install up to 2 solar panels near the cameras that are being powered by the solar panels.

• Install and configure included standalone digital video recorder (DVR), networked video recorder (NVR) or cloud-based platform.


preferences. Recommend a strong/safe password and discuss the benefits of security enhancements like two-factor authentication.

Show the customer how to update these credentials and settings for future reference.

• Add and configure cameras to existing wireless network or client-supplied Smart Hub. This includes making any required network

adjustments; like IP settings to improve reliability.

• If needed, spend up to 10 minutes personalizing the system. This includes adjusting the settings, notifications, automation rules,

schedules, and events. Prepare for client demonstration and education.

Present. • Create excitement by providing a product overview, verifying camera position and coverage, and teaching the client how to

remotely access the system.

• If applicable, provide a voice control demonstration around the following features:

o Basic voice commands based on the smart cameras (i.e. with an Amazon Firestick, “Alexa show my front door”).




• Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and

network safe from potential risks and breaches. Go over battery charging and demonstrate how to change them.

• Let your clients know we are with them for the long haul. Leave them with contact information for future support.


SKU 6912592 6912699


Crew Size 1

Skillsets SVC CH DVR, SVC WIFI CAMERA



[Type here]





In


In


possible.




• Ensure the services purchased meet the client’s expectations and needs. Wireless Camera Install does not include Floodlight Cam

install (reference Smart Floodlight Install for service), concealment of wiring, setting up a wireless network, recommendations on

camera placement, or modifying the home/mount to meet the client’s preference.










• Install and configure included standalone digital video recorder (DVR), networked video recorder (NVR) or setup cloud-based

platform.















• Provide basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and

network safe from potential risks and hacks. Go over battery charging and demonstrate how to change them.


Parent Service

SKU 5808418

Time Standard 110min

Crew Size 1



TTS Price & Promo Code $49.99 – TTS79

[Type here]





In


In


possible.




• Ensure the services purchased meet the client’s expectations and needs. Wireless Camera Install does not include Floodlight

Cam install (reference Smart Floodlight Install for service), concealment of wiring, setting up a wireless network,

recommendations on camera placement, or modifying the home/mount to meet the client’s preference.










• Install and configure included standalone digital video recorder (DVR), networked video recorder (NVR) or cloud-based platform.
















network safe from potential risks and breaches. Go over battery charging and demonstrate how to change them.

• Help your client know what to expect and prepare for what’s next; leave them with the appropriate contact information.

Parent Service

SKU 5808421


Crew Size 1




[Type here]





In


In


possible.

Wired Camera Install (Single Camera). Prepare.

• Recap pre-call conversations you’ve had with the client such as camera mounting locations and height.

• Align on expectations with the client and let them know the Wired Camera Install service does not include installing high voltage cabling,

Floodlight Cam install (reference Smart Floodlight Install for service), repair of standard or custom surfaces, camera placement

recommendations, or working in a permit required confined space, like a crawl space. The Wired Camera Install should be used for the

trim-out, toning, and termination of pre-wired camera lines, not just for cameras that require new lines to be concealed.

• If there is any concern about our ability to complete the service, a Site Survey can be done to ensure installation feasibility.

• Additional costs may be incurred if a specialty ladder, scaffolding, or lift will be required to complete this service. Partner with your

leadership based on the situation.



Perform. • For wired cameras where camera cabling is included by the manufacturer; ensure the cable is rated for in-wall use and install the wire up

to 100’ from the DVR to the wired camera location.

• For wired camera systems that utilize category cable and wiring is not included by the manufacturer; the cable is included in the service.

Install the appropriate category wiring up to 100’ from the DVR/NVR or network switch.

• Mount and configure 1 wired camera to an existing IP or video-based system with parent SKU. For systems that include more than one

wired camera to be installed; use the appropriate 2, 4, or 8 device wired camera services to meet the camera count.

o Use the Add-on Custom Camera Mounting if mounting cameras/accessories to a custom surface like brick or stucco.

• If applicable, install up to 1 solar panel near the camera that is being powered by the solar panel.

• Install and configure included standalone digital video recorder (DVR), networked video recorder (NVR), or cloud-based storage.

• If needed, add the cameras/system to an existing wireless network or client-supplied Smart Hub. This also includes making required

network adjustments; like IP settings to improve reliability.

• Guide the client through downloading the mobile application and assist in setting up any user accounts, system settings, and preferences.

Recommend a strong/safe password and discuss the benefits of security enhancements like two-factor authentication. Show the customer how

to update these credentials and settings for future reference.

• Service does not include setting up or enrolling the client in a home monitoring service. If the client would like a home monitoring service

inform the client that they are responsible for contacting and enrolling in the service themselves.

• Spend up to 10 minutes personalizing the system. This includes adjusting the settings, notifications, automation rules, schedules, and events.

Prepare for client demonstration and education.

Present. • Create excitement by providing a product overview, verifying camera position/coverage, and how to remotely access the system.

• If applicable, provide a voice control demo with existing components. (i.e. with an Amazon Firestick, “Alexa show my front door”).



• It’s like we were never here; clean up the work area and remove all tools, supplies, packing materials, etc.

• Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and network

safe from potential risks and breaches. Go over battery charging and demonstrate how to change them.


Parent Service

SKU 6102900


Crew Size 2

Skillsets SVC CH DVR, SVC CH WIRED CAMERA



[Type here]





In


In


possible.

Wired Camera Install (Up to 2). Prepare.







• Additional costs may be incurred if a specialty ladder, scaffolding, or lift will be required to complete this service. Partner with your leadership

based on the situation.







• Mount and configure 2 wired cameras to an existing IP or video-based system with parent SKU. For systems that include more than two wired

cameras to be installed; use the appropriate 2, 4, or 8 device wired camera services to meet the applicable camera count.


















• Provide basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and network

safe from potential risks and breaches. Go over battery charging and demonstrate how to change them.



SKU 6912708 6912717


Crew Size 2 2



TTS Price & Promo Code $159.99 – TTS20P $79.99 – TTS20P

[Type here]





In


In


possible.
















• Mount and configure 4 wired cameras to an existing IP or video-based system with parent SKU. For systems that include more than four wired




• Add and configure 4 wired cameras to an existing IP or video-based network with parent SKU. For systems that include more than four.
















• Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and network

safe from potential risks and hacks. Go over battery charging and demonstrate how to change them.


Parent Service

SKU 5808503


Crew Size 2




[Type here]





In


In


possible.
















• Mount and configure 8 wired cameras to an existing IP or video-based system with parent SKU. For systems that include more than eight wired



















• Provide basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and network

safe from potential risks and unauthorized access. Go over battery charging and demonstrate how to change them.


Parent Service

SKU 5809015


Crew Size 2




[Type here]





In


In


possible.

Add-on Custom Camera Mounting. Prepare.

• Align on goals by recapping the conversation you had with the client during the pre-call to ensure the services purchased

meet the client’s expectations.

• Ensure the services purchased meet the client’s needs. The Add-on Custom Camera Mounting does not include setting up

a wired or wireless camera system, concealment of wiring, setting up a wireless network, recommendations on

camera placement, or modifying the home/mount to meet the client’s preference.

• Use this add-on service in addition to the wired/wireless camera installation when mounting to a surface such as stone,

brick or stucco.

Perform. • Mounting up to 8 cameras and/or solar panels to a custom service, such as:

o Stone

o Brick

o Stucco

• Agent may need to validate that mounting service can be completed based on client’s request and what is feasible in the

structure or on the property.


Present. • Create excitement by providing an overview of what was accomplished during the service and how the Custom Camera

Mounting allowed for the installation of the cameras on their preferred surface.

• Enable questions and discuss In-Home Solutions that would improve the experience.



• Provide basic troubleshooting steps in line with the parent scope of work.


future support.

Add-on Service *must be sold with a TV Service Parent SKU

SKU 6300279

Time Standard 60min

Crew Size 1

Skillsets SVC Intermediate Technology Installation



[Type here]





In


In


possible.

Home Modem Setup. Prepare.

• Note: This service can also be found in the PC Portfolio.

• Connect the purpose of the service with the client – outline that we’ll be installing and configuring one modem device for

their home network.

• Recap with what’s included in the service and discuss where the modem will be located. Verify that they have already setup

the service account with their ISP and have all necessary information available for the setup.

• The Home Modem Setup does not include setting up a new network, wire runs, or wire terminations, or

troubleshooting hardware or service issues caused by the internet service provider.

Perform. • If replacing an existing modem or gateway, verify Internet speed at existing modem using cell phone or laptop prior to

removing the device. This will confirm the line is activated as well as provide speed enhancement information once the

install of the new modem is completed.

• On an existing, terminated, and activated line, complete the setup of 1 modem using the manufacturer instructions.

o Client must provide account information required for setup/activation.

o Activate equipment using ISP activation process.

o Note: In the event that a call into the ISP is needed, Agents should add on Add-on Onsite Time with Agent SKU

after the first 30 minutes of being on the phone to complete activation, and for every 30 minutes after. This SKU

can be found in the PC Portfolio and there is no charge to the client for this additional time.

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible with the client’s new modem.

• Prepare the client for potential future issues by providing basic troubleshooting and maintenance tips to help keep their

technology running smoothly.



• Set realistic expectations around how Best Buy can support what comes next; today, tomorrow and beyond.

• Our clients should know we have their back! Be sure to provide contact information for who they should call if they need

help in the future.


SKU 6317722 6317724


Crew Size 1

Skillsets SVC CH Core, SVC Laptop Agent




[Type here]





In


In


possible.

Home Wi-Fi Setup. Prepare.

• Note: This service is also located in the PC and Home Theater Portfolio.

• Ask the client questions around what their expectations are with their Wi-Fi network. Seek to understand what matters most for

their wireless, mobile devices, and smart home devices; this will show you genuinely care and value them.

• The Home Wi-Fi Setup does not include troubleshooting connectivity problems that are caused by the ISP hardware or

connection, running or terminating network lines, mounting wireless access points, or configuring advanced network settings

like network controllers, managed network switches, or dual WAN/failover infrastructures.

Perform. • Contact Geek Squad Secret Weapon with technical questions on advanced networking design and configuration.

• Verify Internet speed at modem or gateway using a company provided mobile device.

o Modem/gateway must be existing/installed before appointment or a Home Modem Setup should be sold/scheduled.

• Connect 1 Router or Whole Home Wi-Fi node to the modem/gateway and update firmware.

• Configure network settings for router/hub, including a Guest Network if requested.

• If needed, guide the client through any necessary user account setup and configuration. Be sure to recommend a strong/safe

password and discuss the benefits of security enhancements like two-factor authentication. Show the customer how to update these

credentials and settings for future reference.

• Change network SSID per client preference.

o Should not reference client name, address, Geek Squad, or other personal identifying information.

o SSID may be hidden if client desires and the new router or Whole Home Wi-Fi System supports it.

• Change network administrator username and password and provide to client for future reference.

• Enable wireless encryption to the latest industry standard that is supported by the hardware.

• Fill out a Router Settings Label (Part # 502-0322538 on eSource) and place on or near the router/hub.

• Connect existing Wi-Fi devices to the network and verify functionality.

• Prioritize network traffic per client preference, also known as QOS or quality of service configuration.

• If applicable, setup and configure 1 router related subscription service.

• Use Wi-Fi Analyzer to test signal strength through the home and identify opportunities to create the best networking solution.

• Provide recommendations to solve for opportunities to improve our client’s experience, such as ISP/hardware upgrades, higher quality

networking hardware, additional mesh nodes, or other services.

• Setup up to 2 existing network devices such as an access point, range extender, EoP or MoCA adaptor, or mesh nodes (up to 3 total).

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible with the client’s new technology.

• Set realistic expectations around how Best Buy can support what comes next; today, tomorrow and beyond.


network safe from potential risks and breaches.

• Be there for the client. Provide them with support instructions including necessary contact information in case they need it.


SKU 6929147 6930018


Crew Size 1

Skillsets SVC CH Core, SVC Laptop Agent, SVC All Geek Squad Foundational


TTS Price & Promo Code $49.99 – TTS49 No Promo Needed

[Type here]





In


In


possible.

Add-on Network Extender Setup. Prepare.

• Note: This service is also located in the PC and Home Theater Portfolio.

• Align on goals by having the client show you what part of the site is having trouble with Wi-Fi and which wireless devices

are most important.

• Paint the picture of what kind of experience they can expect with a network extender.

• This service does not include initial setup of a network, wire terminations or wire runs, smart home device setup, or

troubleshooting connectivity problems that are caused by the ISP hardware or connection.

Perform. • Install and configure 1 network extender on a Wi-Fi network that is setup correctly and existing devices are functioning as

intended.

• If applicable, update firmware on the appropriate equipment.

• Change extender default SSID to the client’s preference.

o Should not reference client name, address, Geek Squad, or other personal identifying information.

o In effort to reduce client disappointment and reduce the chance of a redo, it’s recommended to set the extender’s

SSID to be different from the router’s (e.g. if the home network is “Home Network”, setting the SSID of extender to

“Home Network Extended”).

• If needed, guide the client through any necessary user account setup and configuration. Be sure to recommend a strong/safe

password and discuss the benefits of securing their information. Show the customer how to update these credentials and

settings for future reference.

• Enable wireless encryption to the latest industry standard that is supported by the hardware.

• Change network administrator username and password and provide to client for future reference.

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible now with the extender installed.

• Prepare the client for potential future issues by providing basic troubleshooting tips to keep their technology running smoothly.




Add-on Service *must be sold with a Parent SKU

SKU 6918638

Time Standard 15min

Crew Size 1

Skillsets SVC All Geek Squad Foundational, SVC CH Core, SVC Laptop Agent


TTS Price & Promo Code $49.99 – No Promo Code Needed

[Type here]





In


In


possible.

TV Connect. Prepare.


• Ask the client questions around what their expectations are with their TV and setup. Actively listen to what matters to them.

• Discuss the details of the TV Connect service with the client and outline what is included and what they can expect.

• Ensure the services purchased meet the client’s expectations and needs. The TV Connect does not include other Home

Theater services like TV mounting, concealing wires, or adding new audio components or smart home devices.

• Build collaboration with your passion for technology. Encourage questions and put yourself in the client’s shoes.

Perform. • If replacing a TV, uninstall existing unit and video devices from wall or furniture piece(s).

• If not assembled, attach the base or pedestal to the TV. Setup the display on a client provided furniture piece using anti-tip

hardware as needed.

• If applicable, use Wi-Fi Analyzer to ensure the client’s existing network will provide an appropriate connection and speeds.

• Route the interconnect cables through furniture or wire concealment kit and ensure the cables are neatly dressed.

• Connect the TV to video devices in a single room and add network capable video devices to an existing network.

• Perform any needed firmware updates and assist the client with setting up to 2 subscription service/user accounts. Be sure

to recommend a strong/safe password and discuss the benefits of securing their information. Show the customer how to

update these credentials and settings for future reference.

• Adjust the picture, sound, and general settings, of the system for optimal use for the client and room.

• Program the manufacturer, non-learning, remote control(s). If the client has an existing smart home assistant that is already

setup, configure the TV for basic voice commands, like power, changing channels, or adjusting volume.


Present. • Give the client the remote(s) and walk them through power, input, and general functionality of each video device.

• Address menu options that can be personalized for the client’s unique needs like audio/video, network, power settings, etc.

• Answer any questions the client may have and discuss In-Home Solutions that would improve the experience.


as needed. Perform haul-away/recyclery as workorder dictates.

• Present basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information,


• Our clients should know we have their back! Provide contact information for who they should call if they need help in the future.

Parent Service Add-on Service *must be sold with a Parent SKU

55” and Smaller SKU 4996164 5149106

56” and Larger SKU 1262778 5149411

Time Standard 55” and Smaller – 65min 56” and Larger – 60min 55” and Smaller – 65min 56” and Larger – 50min

Crew Size 55” and Smaller - 1 56” and Larger - 2 55” and Smaller - 1 56” and Larger - 2

Skillset(s) SVC Basic Tech


TTS Price & Promo Code $49.99 – TTS99 $49.99 – TTS49



[Type here]





In


In


possible.

Networked Audio Device Setup. Prepare.


• Be influenced by actively listening for the desired listening experience the client is looking for. Understand what matters

and why.

• Confirm the client understands that the Networked Audio Device Setup is for setting up and configuring 1 device and the

audio platform. It does not include speaker concealment, wire runs, data transfer services, or setting up and/or

troubleshooting a home network.

• Create excitement by sharing your technical expertise around what’s possible with their connected technology.

Perform. • If applicable, connect and configure 1 audio bridge/hub to an existing network.

• Install and configure the networked audio platform software onto one new or existing mobile device or computer.

• Guide the client through their user account setup and configuring subscription services like Spotify, Apple Music, Pandora,

Sirius XM, etc. Be sure to recommend a strong/safe password and discuss the benefits of securing their information. Show

the customer how to update these credentials and settings for future reference.

• Connect and configure up to 1 networked audio device; such as a player, amplifier, standalone speaker, or a receiver with built-

in networked audio capabilities.

• Pair the networked audio device to the platform and ensure it has been updated to the latest firmware.

o If the device is a standalone powered speaker, complete the networked audio setup, and test audio and control.

o If the device is a receiver with a built-in player, a source component, or an amplifier; connect speakers or audio

system and test for functionality.

• If needed, perform any applicable audio tuning (e.g Sonos TruePlay).

• Ensure that all wires and cables are neatly dressed, and wire ties are used when necessary.

• Validate proper functionality of networked audio device and prepare for client demonstration.

Present. • Show the client what’s possible with their new networked audio system. Demonstrate a voice command (if applicable) or

how their technology can enrich their lives by tying it back to what’s most important to them.

• Answer any questions the client may have and discuss In-Home Solutions that would improve their experience.




as needed. Perform haul-away / recycle as the work order dictates.

• Help your client know what to expect and prepare for what’s next; leave them with the appropriate contact information.



Crew Size 1




[Type here]





In


In


possible.

Harmony Programming. Prepare.


• Encourage questions and let the client know you have their best interests in mind by showing the benefits of having a

Harmony remote programmed for their entertainment system and/or smart home devices.

• Confirm the client understands that programming a Harmony Remote does not include a TV Connect, audio setup, or

additional smart home integrations. Due to the recommendations and limitations provided by the manufacturer,

programming a harmony for control of more than a single zone or video display is not advised or supported.

Perform. • As needed, connect the remote or remote hardware to the existing wireless network.

• Configure the customer’s Harmony user account and profile. Be sure to recommend a strong/safe password and discuss

the benefits of securing their information. Show the customer how to update these credentials and settings for future

reference.

• Program the Harmony remote to control up to 8 devices and 6 activities.

o Use the Add-on Smart Home Customization SKU for additional device/activity control.

• When applicable, guide the client through the installation of the control app on an existing/compatible mobile device.

• For Harmony remotes requiring the setup of a Radio Frequency (RF) base station, the setup of the base station is included.

• Test remote control to ensure all devices are working properly.

• Recommend to the client they should document their Harmony user account credentials for future use.

Present. • Enrich the client’s life by demonstrating what’s possible when removing the hassle of several remotes and having one

universal Harmony Remote to control their system.

• Show the client introductory troubleshooting steps such as the “Help” button, and what to do if an activity doesn’t launch

as expected. Discuss best practices to keep their data, personal information, devices, and network safe from potential risks

and breaches.

• Answer any questions the client may have and discuss In-Home Solutions that would improve their experience. Consider

the client’s changing needs over time and help them explore and plan for the future.


as needed. Perform haul-away / recycle as the work order dictates.


future support.



Crew Size 1

Skillsets SVC Basic Technology Installation, SVC Laptop Agent



[Type here]





In


In


possible.

New Electrical Outlet (Same Stud Bay)*. Prepare.

• *This service is fulfilled by an authorized service provider to Geek Squad and Best Buy.

• Note: This service is also located in the Home Theater portfolio.

• Connect the purpose of the service with the client – we’ll be adding an outlet within the same stud bay as an existing outlet


meet the client’s expectations, wants, and needs. The service does not include running electrical wire outside of a single

stud bay, like what would be needed to install a new line from the electrical panel.


Perform. • Shut off power at the electrical panel and utilize breaker lockout device. Verify that there is no voltage going to the existing

wiring with a voltage meter and/or non-contact voltage tester.

• Check voltage with a multimeter before/after disconnecting.

• Verify the available wiring and power is supported by the new device.

• Extend electrical wire within a single stud bay to relocate an outlet or install a new outlet where appropriate and compatible

wiring is existing.

• If applicable, run electrical wire through accessible open wall cavities and/or exposed ceilings.

• Using the included instructions and parts, secure 1 new electrical outlet in the location indicated by client, while observing

all applicable building and electrical codes.

• Restore power, test functionality, and prepare for client presentation and demonstration.


service(s) performed.

• Encourage any questions the client may have and discuss In-Home Solutions that would improve the experience. Consider



as needed.




future support.

Parent Service

SKU 6138108

Time Standard 45min

Crew Size 1

Skillsets SVC 3PL Electric Basic Smart Integration



[Type here]





In


In


possible.

Electrical Outlet Replacement/Install*. Prepare.

• * This service is fulfilled by an authorized service provider to Geek Squad and Best Buy.

• Connect the purpose of the service with the client – outline that we’ll be replacing and installing 1 existing electrical outlet

with a new electrical outlet.


meet the client’s expectations and needs. This service does not include installing new service lines from the electrical

panel, installing an outlet in a new location, or replacing an outlet with a different device or fixture.




• Check voltage with a multimeter before/after disconnecting.

• Remove existing outlet, disconnect wiring, and leave with client for proper disposal. Ensure that all national, local, and

municipal code/regulations are being adhered to during the uninstallation.


• Using the included instructions and parts, secure 1 electrical outlet to a code compliant box. Make appropriate connections

according to the existing wiring/fixtures and the manufacturer specifications.



service(s) performed.

• Encourage any questions the client may have and discuss In-Home Solutions that would improve the experience. Consider



as needed.




future support.

Parent Service

SKU 6138157

Time Standard 30min

Crew Size 1




[Type here]





In


In


possible.

Smart Light Switch Replacement/Install*. Prepare.


• Connect the purpose - outline what’s included in the smart switch install and how smart home devices can enrich their life.



panel or installing a light fixture in a new location.




• When replacing an existing light switch or dimmer, check voltage with a multimeter before/after disconnecting.

• Remove existing switch/dimmer, disconnect wiring, and leave with client for proper disposal. Ensure that all national, local,

and municipal code/regulations are being adhered to during the uninstallation.

• Verify the available wiring and power is supported by the new device and the sufficient network coverage is available where the

smart switch/dimmer is being installed.

• Using the included instructions and parts, direct connect up to 3 new switches. Make appropriate connections according to the

existing wiring/fixtures and the manufacturer specifications.

• Restore power to the light switch.

• If applicable, guide the client through downloading the appropriate app and configuring their user account and settings. Be

sure to recommend a strong/safe password and discuss the benefits of securing their information. Show the customer how to


• Put the switch into wireless pairing mode and add/pair device to an existing/compatible smart home platform. This service

does not include further integration or customization of the smart switch; like schedules, events, routines, scenes, etc.

• Test functionality and prepare for client presentation and demonstration.

Present. • Give a demo and overview of what was accomplished and how the smart light switch(s) work.

• Empower the client by having them show you how to operate the smart light switch and encourage questions.

• Envision the future by offering In-Home Solutions that would improve the experience.





Parent Service

SKU 6138114

Time Standard 60min

Crew Size 1




[Type here]





In


In


possible.

Light Fixture Replacement/Install*. Prepare.


• Connect the purpose of the service with the client – outline that we’ll be replacing and installing 1 new light fixture.



panel, installing a light fixture in a new location, or replacing the existing fixture with more than 1 fixture.



fixture/wiring with a voltage meter and/or non-contact voltage tester.

• When replacing an existing light fixture, check voltage with a multimeter before/after disconnecting.

• Remove existing light, disconnect wiring, and leave with client for proper disposal. Ensure that all national, local, and



• Using the included instructions and parts, secure 1 new light fixture to the wall or ceiling. Make appropriate connections




demonstrating the functions of the light fixture.

• Empower the client by having them show you how to operate the light fixture and encourage questions.

• Envision the future by offering In-Home Solutions that would improve the experience. Show the client that Best Buy, and

Geek Squad are with them for the long haul.


as needed.


devices, and network safe from potential risks and unauthorized access.

• Our clients should know we have their back! Be sure to provide contact information for who they should call if they need help in

the future.

Parent Service

SKU 6138131

Time Standard 60min

Crew Size 1




[Type here]





In


In


possible.

Smart Floodlight Install*. Prepare.


• Connect the purpose of the service with the client – outline what’s included.



panel, installing a light fixture in a new location, or replacing the existing fixture with more than 1 fixture.



fixture/wiring with a voltage meter and/or non-contact voltage tester.

• When replacing an existing light fixture, check voltage with a multimeter before/after disconnecting.

• Remove existing light, disconnect wiring, and leave with client for proper disposal. Ensure that all national, local, and



smart floodlight is being installed.

• Using the included instructions and parts, secure 1 new floodlight to the exterior of the home. Make appropriate connections


• Restore power to the floodlight.

• If applicable, guide the client through downloading the appropriate app and configuring their user account and settings. Be

sure to recommend a strong/safe password and discuss the benefits of securing their information. Show the customer how to


• Connect the light to the existing network and/or smart home platform. This service does not include further integration or

customization of the floodlight; like notifications, schedules, events, routines, scenes, etc.



demonstrating the functions of the smart floodlight.

• Empower the client by having them show you how to operate the smart floodlight, app and encourage questions.

• Envision the future by offering In-Home Solutions that would improve the experience.





Parent Service

SKU 6103000

Time Standard 60min

Crew Size 1




[Type here]





In


In


possible.

Smart Thermostat Advanced Install*. Prepare.

• *This service is fulfilled by an authorized service provider to Geek Squad and Best Buy

• Connect the purpose of the Smart Thermostat Advanced Install service – outline what’s included. We’ll replace an existing

thermostat with a new smart thermostat, and install or service the C-Wire or common wire as needed.

• Align on goals by recapping the conversation you had with the client during the pre-call to ensure the services purchased meet

the client’s expectations and needs. This service does not include network setup, setting up a smart home platform,

modification of any mechanical components for multi-zone HVAC, or installing more than 1 thermostat.


Perform. • Shut off power to the thermostat and utilize breaker lockout device.

• Verify that there is no voltage going to the existing thermostat wires with a voltage meter or non-contact voltage tester.

• Identify wire conductors based on current connections.

• Remove the existing thermostat, disconnect wiring, and leave with client for proper disposal. Ensure that all national, local, and


• If applicable, route a new common wire from the HVAC location to the smart thermostat location. This includes routing through

accessible openings, wall cavities, basements, attics, or other exposed areas.

• Using the included instructions and parts, secure thermostat to wall and reinstate power to verify proper operation.




• Connect thermostat to an existing home network and perform any necessary application or firmware updates. This service does not

include further integration or customization of the smart thermostat; like schedules, events, routines, scenes, etc.



• Teach the client how to control the thermostat remotely and provide a basic voice control demonstration.

o Basic voice commands based on the thermostat (i.e. – Alexa set my temperature to… Etc.).

• Empower the client by having them show you what they learned and how to operate their new thermostat.



• Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices,

and network safe from potential risks and breaches.

• Our clients should know we have their back! Be sure to provide contact information for who they should call in the future.

Parent Service

SKU 6138104


Crew Size 1




[Type here]





In


In


possible.

Smart Smoke Detector Install*. Prepare.


• Be conversational and go over pre-call discussions regarding the service(s), smoke detector, and installation location.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include running any new

wires or electrical, installing a home security sensor/device system, or setting up a new network.

• Ask questions and actively listen for the desired outcome; provide honest advice based on what is best for them.


Perform. • When replacing an existing hard-wired smoked detector, check voltage with a multimeter before disconnecting.

o Shut off power to the transformer and utilize breaker lockout device. Verify that there is no voltage going to the

existing smoked detector with a voltage meter and/or non-contact voltage tester.

o Remove existing smoke detector, disconnect wiring, and leave with client for proper disposal. Ensure that all

national, local, and municipal code/regulations are being adhered to during the uninstallation.


new smoke detector is being installed.

• Using the included instructions and parts, install the new smoke detector.




• Restore power and pair the smoke detector to the newly setup platform. This service does not include further integration or

customization of the smoke detector; like notifications, routines, automations, etc.


Present. • Have the client open and log into the app and show them the general functionality of the smoke detector(s).

• Empower the client by having them show you what they learned and go over how to operate the app and where to get

information about their system’s status.

• Envision the future by offering In-Home Solutions that would improve the experience. Show the client that Best Buy and

Geek Squad are with them for the long haul.




• Leave the client with any needed contact information and what they should do for future support.


SKU 6138106 6138111


Crew Size 1




[Type here]





In


In


possible.

Smart Water Monitoring Basic Install*. Prepare.


• Be influenced by actively listening for the desired outcome and asking questions – understand what matters to the client.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include additional parts

required if existing waterlines are not 3/8” compatible, replacement of leaking or corroded water pipes/valves, or

installation of a standard outlet under the sink.

• Anticipate the impact by ensuring an unswitched power outlet and network access is available, water pipes under the sink are

not leaking or corroded and verifying whether client would prefer their Phyn monitor to be mounted with screws or double-

sided tape in the cabinet under a sink.

Perform. Mounting and Assembly

• Using the included instructions and parts, setup and mount the water monitor under a sink per manufacturer guidelines.

• Connect the power cord to an existing unswitched and code compliant AC power outlet.

• Ensure that no leaks exist where Phyn equipment has been installed.

Configuration

• Assess network integrity with Wi-Fi Analyzer ensuring speed at the location of the device is sufficient.

• Guide the client through downloading the mobile application and assist in setting up any user accounts, system settings,

and preferences. Be sure to recommend a strong/safe password and discuss the benefits of securing their information.


• Connect and configure the water monitor to an existing network and/or Bluetooth device as needed.

• Perform firmware/software downloads and updates as needed.

• Verify the water monitor is functioning as intended and prepare for client demonstration and education.

Present. • Create excitement by showing the client how to access and view water monitoring through the Phyn phone app.

• Empower the client by having them show you what they learned and go over how to use and monitor water usage.




as needed.


devices, and network safe from potential risks and unauthorized access


Parent Service

SKU 6385100

Time Standard 35min

Crew Size 1

Skillsets SVC Monitoring Systems



[Type here]





In


In


possible.

Add-on Recycling Tracking. Prepare.

• Note: This tracking SKU is also located in the Smart Home Portfolio.

• Empower the client to “Go Green” by utilizing Best Buy’s Recycling Program.

• Recap with the client what technology they’d like Geek Squad to remove to declutter the client’s home.

Perform. • Accept electronic materials that Best Buy stores take in for recycling.

o Cables, A/V devices, accessories, networking hardware, etc.

o Use Best Buy’s Recycling Homepage for additional product types.

• Use Best Buy’s Trade-In Program to determine if any of the client’s devices have trade-in value and provide instructions on

how to obtain their redemption value

o Note: If the client’s device(s) don’t have any value or the client declines the trade-in opportunity, continue with

recycling the equipment.

• Add only one SKU per FMS order and document in FMS what type and quantity of equipment you are removing for recycle.

• Products that qualify for a traditional haul away (TVs and appliances) should continue to follow the haul away process, SKU,

and SOW.

• Do not recycle loose batteries.

o Items with removable batteries (like remotes) must have the batteries removed before recycling.

• Do not recycle any device that has client data stored on it.

• Use the Haul Away service for TV removals.

Present. • Ensure the client is satisfied with the technology you’re removing from their home.

• Invite the client to take part of Best Buy’s Recycling and Trade-In Programs.


the future.

Add-on Service *must be sold with a TV Service Parent SKU

SKU 5877402

Time Standard 5min

Crew Size 1

Skillsets NA



https://www.bestbuy.com/site/services/recycling/pcmcat149900050025.c?id=pcmcat149900050025

https://www.bestbuy.com/site/services/best-buy-trade-in/pcmcat133600050011.c?id=pcmcat133600050011

[Type here]





In


In


possible.

Smart Door Lock Uninstall. Prepare.

• Align on goals by actively listening for the desired outcome and asking questions – understand what matters to them.

• Recap the conversation you had with the client during the pre-call to ensure the services purchased meet the client’s

expectations and needs. This service does not include installing a new smart door lock, diagnostic of existing

components, or the uninstallation of any device that is not outlined in this scope of work. The Smart Door Lock Uninstall

also does not include repairs to holes or structural alterations that were made during the original installation.

• Promote ideas by providing honest advice based on what is best for them – understand what’s important and why.

Perform. • Uninstall 1 smart door lock and any applicable accessories that were needed in the original installation.

o If possible, attempt to reinstall the original door lock if it was removed during the original installation and is in good,

working, order.

o Ensure that all national, local code and regulations are met when uninstalling and/or reinstalling the original

equipment.

• Return all products to their original packaging, if available.

• If product return SKU is not on the workorder, leave all uninstalled items with the client for return / exchange.


Present. • Provide an overview of the uninstallation of the smart door lock and inform the client of any next steps they need to know.




as needed.

• If the original door lock was reinstalled, demonstrate the functionality and have the client verify it’s in working order.



Parent Service

SKU 6350669

Time Standard 60min

Crew Size 1

Skillsets CH DOORLOCK

Regular Retail Price $0


[Type here]





In


In


possible.

Smart Doorbell Uninstall. Prepare.

• Connect the purpose of the service with the client – outline what’s included: we will professionally remove a previously

installed smart wi-fi doorbell.


meet the client’s expectations and needs. This service does not include installing a new smart doorbell, diagnostic of

existing components, or the uninstallation of any device that is not outlined in this scope of work. The Smart Doorbell

Uninstall also does not include repairs to holes or structural alterations that were made during the original installation

or additional wiring or modification to the home that may be required for re-installation of the original doorbell.

• Promote ideas by providing honest advice based on what is best for them.

Perform. • Shut off power to the doorbell transformer at the electrical panel and using breaker lockout/tagout device. Verify that there is

no voltage going to the existing doorbell wires with a voltage meter and/or non-contact voltage tester.

• Uninstall 1 smart wi-fi doorbell and any applicable accessories that were needed for the original installation; like wall plates or

power kits.

o If possible, attempt to reinstall the original doorbell if it was removed during the original installation and is in good,

working order.


equipment.




Present. • Provide an overview of the uninstallation of the smart doorbell and inform the client of any next steps they need to know.




as needed.

• If the original doorbell was reinstalled, demonstrate the functionality and have the client verify it’s in working order.


the future.

Parent Service

SKU 6350671

Time Standard 60min

Crew Size 1

Skillsets SVC CH DOORBELL



[Type here]





In


In


possible.

Home Security Sensor & Device Uninstall. Prepare.

• Align on goals by actively listening for the desired outcome and asking questions – understand what matters.

• Ensure the services purchased meet the client’s expectations and needs. This service does not include installing new

security sensors or devices, diagnostic of existing components, or the uninstallation of any device that is not outlined

in this scope of work. The Security Sensor Uninstall also does not include repairs to holes or structural alterations that

were made during the original installation or the uninstall service.

• Promote ideas by providing honest advice based on what is best for them.

Perform. • Remove and/or uninstall the Home Security and Sensor Device Kit that was setup during the original installation service. This

may consist of:

o Keypads

o Contact Sensors

o Motion Sensors

o Key fobs

o Sirens

o CO Sensor

• Disconnect and remove 1 primary base station/sensor hub.

• If applicable, remove and uninstall 1 Wi-Fi camera




Present. • Provide an overview of the uninstallation of the security kit and inform the client of any next steps they need to know.




as needed.


future support.

Parent Service

SKU 6350672

Time Standard 60min

Crew Size 1

Skillsets SVC CH Security Sensors



[Type here]





In


In


possible.

Smart Thermostat Uninstall. Prepare.

• Connect the purpose of the service with the client – outline what’s included in the Smart Thermostat Uninstall.


• Ensure the services purchased meet the client’s expectations and needs. This service does not include installing a new

smart thermostat, diagnostic of existing components, or the uninstallation of any device that is not outlined in this

scope of work. The Smart Thermostat Uninstall also does not include repairs to holes or structural alterations that were

made during the original installation or the uninstall service.

Perform. • Uninstall 1 smart wi-fi thermostat and any accessories that were used to complete the original installation, like custom wall

plates or temperature sensors.

o If possible, attempt to reinstall the original thermostat if it was removed during the previous installation and is in good,

working order.


equipment.




Present. • Provide an overview of the uninstallation of the smart thermostat and inform the client of any next steps they need to know.




as needed.

• If the original thermostat was reinstalled, demonstrate the functionality and have the client verify it’s in working order.


Parent Service

SKU 6350674

Time Standard 60min

Crew Size 1

Skillsets SVC CH Thermostats



[Type here]





In


In


possible.

Smart Wireless Camera Uninstall. Prepare.

• Connect the purpose of the service with the client – discuss the removal of the previously installed wireless camera(s), their

locations, quantity, and any additional accessories.


meet the client’s expectations and needs. This service does not include setting up a new wired or wireless camera

system, diagnostic of existing components, or the uninstallation of any device that is not outlined in this scope of

work. The Smart Wireless Camera Uninstall also does not include repairs to holes or structural alterations that were

made during the original camera installation.


Perform. • Uninstall up to 8 wireless cameras that were previously installed by Geek Squad. This also includes all associated accessories;

like mounts, solar panels, and any accessible wiring. Ensure that all national, local and municipal code/regulations are being

adhered to during the uninstallation.

• If applicable, disconnect and remove 1 DVR/NVR unit.




Present. • Provide an overview of the uninstallation of the smart wireless cameras and inform the client of any next steps.




as needed.



Parent Service

SKU 6350675

Time Standard 60min

Crew Size 1

Skillsets SVC CH DVR, SVC CH WI-FI CAMERA



[Type here]





In


In


possible.

Smart Wired Camera Uninstall. Prepare.

• Connect the purpose of the service with the client – discuss the removal of the previously installed wired camera(s), their

locations, quantity, and any additional accessories.


meet the client’s expectations and needs. This service does not include setting up a new wired or wireless camera

system, diagnostic of existing components, or the uninstallation of any device that is not outlined in this scope of

work. The Smart Wired Camera Uninstall also does not include repairs to holes or structural alterations that were made

during the original camera installation.


Perform. • Uninstall up to 8 wired cameras that were previously installed by Geek Squad. This also includes all associated accessories; like

mounts, solar panels, and any accessible wiring. Ensure that all national, local and municipal code/regulations are being

adhered to during the uninstallation.

• If applicable, disconnect and remove 1 DVR/NVR unit.




Present. • Provide an overview of the uninstallation of the smart wired cameras and inform the client of any next steps.




as needed.


the future.

Parent Service

SKU 6350677

Time Standard 60min

Crew Size 1

Skillsets SVC CH DVR, SVC CH Wired Camera



[Type here]





In


In


possible.

Smart Voice/Plug/Sprinkler/Garage Uninstall. Prepare.

• Connect the purpose of the service with the client – discuss the removal of the previously installed device, the quantity,

and locations.

• Align on goals by recapping the conversation you had with the client during the pre-call to ensure the services meet the

client’s expectations and needs. The Smart Device Uninstall does not include setting up a home Wi-Fi network, installing

smart home devices like voice assistants, smart plugs, smart sprinkler controllers, smart garage kits, or configuring

devices for home automations or customizations. It also does not apply to the removal or uninstallation of any device

that is not outlined in this scope of work and repairs to holes or structural alterations made during the installation, will

not be completed.


Perform. • Remove and/or uninstall up to 3 of the following products and associated accessories. Ensure that all local and municipal

code/regulations are being adhered to during the uninstallation:

o Voice assistant product

o Smart plug/outlet

o Sprinkler Control Unit

o Garage Door Control Module



Present. • Provide an overview of the uninstallation of the devices and inform the client of any next steps they need to know.




as needed.


future support.

Parent Service

SKU 6354320

Time Standard 60min

Crew Size 1




[Type here]





In


In


possible.

Electrical Service Uninstall*. Prepare.

• Note: This service is fulfilled by an authorized service provider to Geek Squad and Best Buy.

• Connect the purpose of the service with the client – discuss the removal of the previously installed device and identify its

location. This service covers products in categories like smoke detectors, smart thermostats, smart switches and outlets, or

light fixtures.


client’s expectations and needs. The Electrical Service Uninstall does not include setting up a home Wi-Fi network,

installing smart home devices like door locks, doorbells, or thermostats, or configuring devices for home

automations or customizations. It also does not apply to the uninstallation of any device that is not outlined in this

scope of work. Repairs to holes or structural alterations made during the installation, will not be completed.


Perform. • Uninstall 1 of the following products, applicable accessories, and any unnecessary wiring that is accessible and was previously

installed. Ensure that all national, local, and municipal code/regulations are being adhered to during the uninstallation:

o 1 Smart Smoke Detector

o 1 Advanced Thermostat (C-Wire installation or line voltage)

o Up to 3 light switches

o 1 Smart Floodlight

o 1 Light Fixture replacement

o 1 New Electrical Outlet added to a single stud bay

o 1 Electrical outlet that was replaced.




Present. • Provide an overview of the uninstallation of the devices and inform the client of any next steps they need to know.




as needed.


Parent Service

SKU 6354322

Time Standard 60min

Crew Size 1




[Type here]





In


In


possible.

Site Survey. Prepare.

• This service is also located in the Home Theater Portfolio.

• Connect the purpose of the service with the client – outline that you’re there to help them envision the future and talk about

what’s possible!

• Be conversational and dive deeper into the client’s wants and needs to ensure we’re providing them the best guidance on

future services and the necessary products or supplies.


client’s expectations and needs. A Site Survey does not include setting up a home Wi-Fi network, installing smart home

devices like door locks, doorbells, or thermostats, or configuring devices for home automations or customizations.


Perform. • Complete the Site Survey in partnership with the client and any primary users and/or residents.

• Understand who will be using the system and ask lifestyle questions around how they would like their new or existing

technology to look and operate.

• Go over product location, wire run capability, and utility factors like gas, HVAC, or electrical. Some installs may require

additional contractors, as well as other construction related considerations.

• Once completed, leave detailed notes for the client and in the workorder assessment.

Present. • Create excitement by sharing your knowledge and enthusiasm about what’s possible by providing your recommendation

on what’s needed to bring the client’s vision to life.

• Ensure that client has a clear understanding of what services are needed to complete the solution that the client is

purchasing; record detailed notes in the work order.

• Encourage questions if there’s anything they’re unsure about or need a deeper explanation.


the future.

Parent Service

SKU 8603022

Time Standard 60min

Crew Size 1




[Type here]





In


In


possible.

Portfolio Change Log – September 2021. Good. Better. Best Buy! Learn from Challenge and Change is one of our Best Buy Values and making

adjustments to our services offers ensures continuous improvement as a brand and company. You can find a

record of our most recent changes here, and these changes will be added on the first day of each fiscal month

with applicable updates. Keep an eye on the Intelligence Briefing and your standard communication platforms

for resources and more detailed information as these launch.

Effective Service Change Details 08/31/2021 Wired Camera Install (Single Camera) Updated Crew size to two people.

08/31/2021 Wireless/Wired Camera Install Services Updated SOW language to clarify Floodlight Cam install is not included in this SOW.

08/31/2021 Wired Camera Install Services Updated SOW language around not including home monitoring services.

07/06/2021 Entire Portfolio Updated time standards on multiple SOW.

06/01/2021 Wireless Camera Installation Adjusted ‘Prepare’ instructions using concise language.

06/01/2021 Wired Camera Installation Adjusted ‘Prepare’ instructions using concise language.

05/03/2021 Technology Reset Clarified that computers do not apply.

05/03/2021 Entire Portfolio Added account linking in Smart home SOW Removed IFTTT.

04/05/2021 Technology Reset Added new parent and addon service/skus

01/31/2021 Entire Portfolio Updated all applicable scopes to include customer data protection language

11/01/2020 Smart Thermostat Setup The Parent version of this service is increasing in price from $99.99 to $129.99

11/01/2020 Home Security Device and Sensor Install The Parent version of this service is increasing in price from $99.99 to $129.99

10/05/2020 Networked Audio Hub Setup Deactivated and discontinued SKU, removed from portfolio

10/05/2020 Networked Audio Device Setup Now includes the platform setup and hub/bridge if needed. Increased time stds.

10/05/2020 Wired Camera Installation CAT cable for network cameras where the cable is not in the box is now included

10/05/2020 Services Index Reorganized layout to present smart home services first and recategorized scopes

09/14/2020 Entire Portfolio Brand standards, Guiding Behaviors, Employee Actions, & The Way We Lead Updates

09/14/2020 Entire Portfolio Updated all SKU information to include crew size and Total Tech Support details

09/14/2020 Various SOW Titles/Descriptions Updated formatting and layout for consistency across standard scopes

09/14/2020 Various Scopes of Work Aligned scopes for consistency that exist in multiple portfolios

08/02/2020 TV Connect Smart feature setup includes any app instead of streaming only

07/06/2020 BBY Home App Walk Thru Deactivated and discontinued SKU, removed from portfolio

05/01/2020 Home Security Sensor & Devices Install Raised time standard to 80min Parent / 45min Add-on

04/27/2020 TV Connect 50”and smaller changed to 55” and smaller; 51” and larger changed to 56” and larger

03/01/2020 Voice Control Setup & Customization Adjusted ‘Perform’ instructions using concise language

02/02/2020 Smart Hub Setup & Customization Lowered time standard and reduced device counts

02/02/2020 Smart Home Tune-up Replaced with Smart Home Customization

02/02/2020 Smart Home Customization Lowered time standard, updated included services and scope

02/02/2020 Entire Portfolio ‘Main Page’ and SOW Change Log link moved to the footer of each page

Let’s In-Home Services Scope of Work Smart Home Portfolio ...

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Transcript of Let’s In-Home Services Scope of Work Smart Home Portfolio ...