Let’s get real about building a better

customer data model

What is Customer Relationship management?

Integration between different

applications is critical

Oracle E-Business Suite and the Oracle Customer Data

Hub

•Network Appliance Inc.

•Telecom New Zealand

•Master Lock

Benefits of the Oracle Customer

Data Hub

•provides a meta customer directory

•lower cost

•better real-time information

Opening Up the Enterprise

Oracle Customers Online & Oracle Data

Librarian

•Customer management

•Viewing

•Consolidation

•Data-quality tools

Keys to Success

B2B Companies

Expert View

•The Big Picture•Getting Buy-in From Users

Technical Detail & Return on Investment

THE ENDSources:

http://www.concept2inc.com/db3/00213/concept2inc.com/_uimages/crmLogog.bmp

http://axoos.com/grafix/datamig.jpghttp://media.ameinfo.com/images/oracle/oracle-customer-data-hub.gifhttp://www.b2c-menu.com/b2c-600.jpghttp://www.mbeem.com/images/big_b2c.jpghttp://www.socialsecurity.gov/chicago/BenefitsAvailable-Graphics.gifhttp://pages.cs.wisc.edu/~rkoul/img/oracle_logo.jpghttp://www.bcone.com/images/SAP_Service_Partner_Logo.jpghttp://upload.wikimedia.org/wikipedia/de/thumb/5/5d/

Sage_Group_logo.svg/800px-Sage_Group_logo.svg.pnghttp://www.csiworkforce.com/CustomerManagement.jpghttp://www.spycomponents.com/images/xml_at_work.gifhttp://geekandpoke.typepad.com/geekandpoke/images/2008/09/17/

roi.jpg