Let's Get Personal: Unlock the Power of the Personalized Web with Data & Testing
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Transcript of Let's Get Personal: Unlock the Power of the Personalized Web with Data & Testing
Today’s Speakers
Clarissa BukhanTechnology Partnerships
Manager
Elizabeth RobillardVP, Customer Success
Craig SchinnSr. Director, E-commerce
& Online Marketing
Housekeeping
This webinar is being recorded
Slides and recording will be e-mailed
There will be time for Q&A at the end
Submit questions via the Q&A box below
Agenda
Why Personalization?
The Challenges of Personalization
How The Clymb Used Data and Testing to Build a
Personalization Strategy
1
2
3
73% of consumers prefer to do
business with brands that use
personal information to make
their shopping experiences
more relevant
- Digital Trends
Data
Audience
Experience
How do I make my data actionable?
How do I know who to target?
How do I deliver the right experience
?
The
Challenge
Data
Audience
Experience
How do I make my data actionable?
How do I know who to target?
How do I deliver the right experience
?
The
Challenge
The Data Challenge
87% OF CMOS EXPECT TO
INTEGRATE EVERY CUSTOMER
TOUCHPOINT WITHIN 5 YEARS
• Proliferation of channels & da
ta
• Customer data is in silos
• Behavioral data doesn’t fit int
o
traditional customer database
s
Data
Audience
Experience
How do I make my data actionable?
How do I know who to target?
How do I deliver the right experience
?
The
Challenge
The Audience Challenge
• Traditional personas do
n’tmatch digital persona
s
• Hard to find the signals
• Brand lifecycle stages ar
e different in digital
Data
Audience
Experience
How do I make my data actionable?
How do I know who to target?
How do I deliver the right experience
?
The
Challenge
The Experience Challenge
• Many tools aren’t
real-time
• Matching content to
customer lifecycle
• Keeping the offer
consistent across chann
els
The new B2C marketing competencies
focus on user identity data and
personalization, with a goal of having the
right content and experience for each user
(during the 3 seconds they are looking at
the page).
- TechCrunch
How The Clymb Tackled Personalization
• Focused on customer
data
• Orchestrated content
& audiences together
• Experimental
The Clymb
• The largest daily deals provider in the outdoor good
s, apparel, and adventure travel market
• ~5 million members
• $60mm revenue
• 2-3 mm monthly visits
• Over 800 brands represented
• Thousands of adventure travel trips sold
Onsite Personalization is Important
• Member interests are varied
• 10-20 new sales daily
• Diminished email engagemen
t
• Cart recommendations work
• Next logical step from testing
Personalized Site Merchandizing
Typical Website Visitor VIPs powered by Lytics/Optimizely
12%more sales
How it works for the Clymb
Custom Point
of Sale
WEBSITE
PERSONALIZATION
MOBILE APP
PREDICTIVE & CUSTOM
SEGMENTS
WEBSIT
E
360 PROFILES
Build a rich and robust a view into your
customers
Make sure your segments are real-time and
actionable in your marketing tools
Experiment and learn what works for your
audiences
Key Takeaways
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3