Let Me Guide You to the Purple Rain: Leading Project Teams to Healthier Client-Agency Relationships
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Transcript of Let Me Guide You to the Purple Rain: Leading Project Teams to Healthier Client-Agency Relationships
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Let Me Guide You to the Purple Rain
Andrea Beithon
Twin Cities Drupal Camp / June 26, 2015Senior Project Manager, Chapter Three
Leading Project Teams to Healthier Client-Agency Relationships
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Background
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This Could Be Us
Defining “Healthy”
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Trust & Respect
I’m About To Get Open Hearted
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I Just Wanted to Tell You
Honesty & Open Communication
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Act Your Age Not Your Shoe Size
Ownership & Accountability
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U Don’t Have 2 Be Rich 2 Be My Girl
Cooperation & Individualism
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Partyup
Fun & Kindness
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Why You Wanna Treat Me So Bad?
Signs & Symptoms of Unhealthy Relationships
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Do U Want Him or Do U Want Me?
Threats & Manipulation “I’m looking at other vendors.”
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U Really Get 2 Me
Blaming “You’re making me look bad.”
“If you had only done X, we wouldn’t be in this position.”
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AINTTURNINROUND
Doesn’t respect expertise or advice “I don’t care what it takes, just do it”
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Ol’ Skool Company
Previous relationship comparison “Well our last partner…”
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She’s Always in My Hair
Possessive behavior “I can’t believe you’re working on your other clients’ projects.”
“I wish you would jump on my project faster!”
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U Won’t Even Call
Dread or Omissions of Truth “I really don’t want to go to this meeting”
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I shoulda known by the way parked your car sideways
Changing your whole process to fit the client
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I Never Meant to Cause You Any Sorrow
Keep an eye out for patterns
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Things Have Gotta Change
It’s always a good time to level set!
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We Can Work It Out
Informal meeting
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I’m Not Your Lover, I’m Not Your Friend
Reiterate roles and responsibilities
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It ’s Coming Down, Like the Wall of Berlin
Review your communication strategy and realign expectations
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I Feel For You
Sticking up for a client
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Baby, I’m a Star
Sticking up for your agency
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When U Love Somebody
Analyze on a case by case basis Every project and client is different
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I've Seen The Future and It Will Be
Relationships change in a number of ways Phases Players
Strategies
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Let ’s Work
Success begins at the first point of contact
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Rave Un2 The Joy Fantastic
Be yourself Talk about it openly Party like it’s 1999!