Lesson 5_tips for the Taxi Driver

7/30/2019 Lesson 5_tips for the Taxi Driver

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Lesson 5

There you are , on the way to the airport. You cant wait to use what you learned in

your English classes, but there is still one question: How am I going to behave?

The answer is: be always confident, and very polite. You are one of your clients first

contact in your country . Make him have a good impression of your nation and of

course, of you.

Below are some important tips on how to be polite and start a friendly

conversation. Before reading them, reflect over some topics:

STARTINGACONVERSATION

HOWDOYOUSTARTACONVERSATIONWHENYOUHAVEA

NEWCLIENT ?

AREYOUCAREFULWITHYOURREMARKS?


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Be polite since the beggining. Tell the client politely how long it might take to

get to your destination. Smile and try to look pleasant. Remember: confident and

talkative people generally get a better chat than those who arent.

Avoid comments such as, "Look at this horrible traffic!" It might demonstrate

you dont like your jobYour client may think you prefer being anywhere else except

with him.

Try to start the conversation in an interesting way. Say

something that will start a long and lively conversation. For

example, asking your client about his country of origin. Obviously,

if there's a heavy storm outside, you can mention this , but avoid

comments like: What a beautiful day!

BE POLITE !!!

Prefer using hello instead of hi. It shows how polite you are.

Give preference to good bye instead of bye for the same reason.

Shake hands firmly (but not strongly) when a client you were waiting for greets

you (your client must do it first, if he doesnt, dont do it either). Always look the

person in the eye.

Start the conversation in a confident and soft way. Ask questions that can be

answered with more than yes or no. Look interested and listen to the answers.

WARNING: Be careful not to insult the client. Dont make racist or any

other remarks that might offend your client somehow. Respectevery culture.

Do not talk about yourself.


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Do not speak or laugh very loud. Never make vulgar remarks.

Treat everyone the same way

ENGLISHIN USE

1) Fill in the blanks with the words in the box extracted fromthe tips you read:

instead of polite confident shake hands - laugh talkative origin

A PASSENGER GETS A TAXI AT PRAA 7A PASSENGER GETS A TAXI AT PRAA 7

Passenger: Taxi?

Taxi Driver: Where to?

Passenger: To UFMG, please.

Taxi Driver: You dont seem to be from here, what is your ________?

Passenger: Well, my parents are originally from Scotland, but I was born

in New

York.

Taxi Driver: Great, I read that people from Scotland are as ________ as theones

from England. Is it right?

Passenger: Sure. There are some differences, but in this aspect, they are

almost the

same. I guess, the Scottish people like to chat more, but, the


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Brazilians

are more __________ than they are.

Taxi Driver: Yes, we like to talk and to _____________ at some jokes too.

Taxi Driver: What are you doing in BH?

Passenger: Im here to improve my Portuguese, Im studying it at UFMG.

Taxi Driver: Why didnt you go to Portugal ___________ Brazil?

Passenger: In fact, I like it more here, I feel more __________________ here

and

the nice thing is that I can get close to the Brazilians, _______

_________

firmly with them.

Taxi Driver: Well, here we are.

Passenger: How much is it?

Taxi Driver: 50 reais.

Passenger: Here you are.

Taxi Driver: Thanks, young man, have a great day!!!

Passenger: Thanks, you too.

ORAL DISCUSSION1) In pairs act out the following situations:

Imagine your classmate is a new taxi driver. He has to pick

up a client at a hotel and you know he is afraid of being

inconvenient or rude. Give hime some tips on how to behave

with a client:


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You may listen to your partner and after he finishes, you

speak.

Your teacher may give you some time to perform this

activity.

Write some brief points of your conversation in the space

below:

READING

1) Read the text below:

Taxi Transportation in Belo Horizonte

- Brazil

In order to become a taxi driver in BH one needs to get permission

provided by the mayor of the city. This permission is given only after your

economical and technical viability is given to you. Just one vaccancy per

vehicle is allowed and for that, the vehicle must be registered in the real

drivers own name and in the place where one wants permission to work.

Whenever there is alteration of address, the driver is to contact the city

hall in order to have it done. It is also very important to know that the taxi

driver is expected to dress suitably with clothes like sleeve shirts, pants,

skirt, shoes or tennis shoes. Keep the passenger only within the limits of

the taxi stands or in areas permitted. Update the medical certification and

have the ride receit. There are just some of the hints found at the BH

Trans, the local government agency for transportation.


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2) Now, answer the questions according to the text.

a) Whatis necessary to do to become a taxi driver in BH?

b) When is the permssion given to the applicant?

c) How many vaccancies are allowed per driver?

d) What should one do if he he or she changes address?

e) How should the taxi driver dress?

Lesson 5_tips for the Taxi Driver

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