Lesson 1.2- Liaise with kitchen and service areas
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Transcript of Lesson 1.2- Liaise with kitchen and service areas
ELEMENT 1LIAISE BETWEEN
KITCHEN AND SERVICE AREAS
APPROPRIATE COMMUNICATION TECHNIQUES
• THE FOLLOWING ARE TECHNIQUES WHICH YOU CAN USE TO HELP ENSURE PROPER AND EFFECTIVE COMMUNICATION OCCURS WHEN RELAYING INFORMATION:
SIGN LANGUAGE/ HAND-WRITTEN NOTE
WRITING CLEARLY
• WHEN PRODUCING WRITTEN COMMUNICATION MAKE SURE IT IS CLEAR ENOUGH FOR OTHERS TO READ AND INTERPRET
OPEN AND CLOSE QUESTIONS
• GAIN REQUIRED INFORMATION ABOUT THE TOPICS BEING
TALKED ABOUT
PAYING ATTENTION AND CONCENTRATING ON OTHERS ARE
SAYING
NEVER INTERRUPT THE OTHER PERSON
• INSTEAD ALLOWING THEM TO FINISH WHAT THEY ARE SAYING
ASKING QUESTIONS
• TO CLARIFY INFORMATION AND DIRECTIONS YOU ARE UNSURE OF
DO NOT TRY TO GUESS
• WHAT THE OTHER ERPSON WILL SAY OR INFER WHAT THEY WILL SAY BASED ON THEIR FIRST FEW WORDS
REPEATING BACK
• WHATTHEY HAVE TOLD YOU TO VERIFY UNDERSTANDING OF WHAT HAS BEEN SAID
SPEAKING SLOWLY AND CLEARLY BUT NATURALLY
BEING CONCISE
• MEANS GIVING ONLY THE REQUIRED INFORMATION AND AVOIDING UNNECESSARY WORDS AND UNECESSARY INFORMATION.
APPROPRIATE LANGUAGE
• USE SIMPLE WORDS,CHOOSING YOUR WORDS CAREFULLY AND AVOIDING COMPLEXITY IN THE WORDS USED AND THE PHRASING