Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving...

49
Lenovo Data Center Group Jonathan Castro Baquero | 4 de Julio de 2018 Brand Manager DCG CO [email protected] 2018 Lenovo. All rights reserved.

Transcript of Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving...

Page 1: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

Lenovo Data Center GroupJonathan Castro Baquero | 4 de Julio de 2018Brand Manager DCG [email protected]

2018 Lenovo. All rights reserved.

Page 2: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

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Evolution of the Lenovo Data Center Portfolio

In the PastComplex, Multiple brand Portfolio

• Multiple server, network, and

storage brands

• Multiple server platforms

• Overlapping, redundant server

platforms

Lenovo Networking

Lenovo Storage

After July 11th

Unified Portfolio

• Unified server, storage,

networking brand

• Unified server foundation

• Streamlined server portfolio

BladeCenter

iDataPlex

NextScale

• Factory integrated

• Software-defined storage

• Hyperconverged

infrastructure

• Software-defined

infrastructure

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• Acquire complete system

• Factory integrated

• Rapid deployment

• Converged, hyperconverged,

software defined appliances & racks

• Acquire components à la carte

• On-site integration

• Flexible deployment

• Server, storage and networking

Servers

Storage

Networking

Hyperconverged Infrastructure

Software-Defined Storage

Software DefinedInfrastructure

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42018 Lenovo. All rights reserved.

ThinkSystem Servers

Steve McKinney, Executive Consultant.

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Lenovo ThinkSystem Unified Portfolio and Brand Launch

Rack & Tower Blade

Dense

14New Server

platforms

7Storage

offerings

2017 Lenovo Internal. All rights reserved.

Entry &

MR SAN

AFA &

Hybrid SAN

5Networking offerings

Engineered Solutions

Cloud

Microsoft Azure Stack

VMware SDDC

Red Hat OpenStack

Database

Microsoft SQL Server

Data Warehouse &

Transactional System

Analytics

SAP HANA

SAP Business

Suite

Big Data

Cloudera

Hadoop

Spark

Top of Rack

10GbE, 10G Base-T,

25/100G 100GbE,

CNOSMission Critical

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The Lenovo ThinkSystem Server PortfolioTower Racks Dense Blades Mission

Critical

4P

2P

4P

8P

2P

2P

2P

SR630 (◄x3550)

SR530 (◄RD350)

SR650 (◄x3650)

SR550 (◄RD450) SD530 (◄sd350)ST550 (◄TD350)

SR850 (◄x3750)

SR950 (◄x3850/x3950)

SN550 (◄Flex x240)

SN850 (◄Flex x440)

2U1U

SD650 (◄nx350 m5)

SR590 (New)SR570 (New)

MAINSTREAM 2P

VALUE+ 2P

VALUE 2P

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72018 Lenovo. All rights reserved.

M.2 Replacing USB & SD

The new standard in internal bootable media. The M.2 interface improves the

overall performance, capacities, and overall power. Patented design allows for

dual mirrored M.2 implementation, while improving installation and reliability.

• Improved performance– M.2 interface supports faster interfaces,

reducing boot times, as well as read/write speeds for logging

• Increased capacity – Meets the future demands for capacity for

OS support, logging, and overall internal data needs

• Reliable interface – Patented interface card allows for ease of

installation, redundant M.2 modules, and ease of maintenance

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AnyBay

AnyBay is a trademark of Lenovo’s and is an advantage for Lenovo servers.

AnyBay is used for the unique design of the drive bay that offer the flexibility for user to install a U.2 drive or SAS

drive or SATA drive.

This feature differentiate Lenovo server from competitors as competitor products often do not have the flexible

capability. Instead, an U.2 drive bay is dedicated for U.2 and cannot support SAS/SATA drives. Vice versa that a

SAS/SATA drive bay cannot support an U.2 drive.

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System Overview - SR650 Chassis 2: 2.5” up to 24→ Support 8x 2.5”SATA/SAS

- w/ one 8x2.5” backplane

→ support 16x 2.5”16 SATA/SAS

- w/ two 8x2.5” backplane

→ support 4x 2.5” SATA/SAS + 4x AnyBay

- w/ one 8x2.5” NVMe backplane

→ Support 12x 2.5” SATA/SAS + 4x AnyBay

- w/ one 8x2.5” backplane + one 8x2.5” NVMe

backplane

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

→ Support 8x 2.5” SATA/SAS + 8x AnyBay

- w/ two 8x2.5” NVMe backplane

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

AnyB

ay

Upgrade Path

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XClarity Mobile App (LXCM)

• USB-Service port located on

the front bezel.

• Supported USB port is marked

with a ‘wrench’

o

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112018 Lenovo Internal. All rights reserved.

Lenovo reliability features minimize downtimeTool-less Designs

Simplifies and expedites

replacement offailed components

Parts commonalitySimplifies support across all

platforms

Hot-swap partsEasy replacement without

powering-down the server

Customer replaceable

components easily

identifiable by blue color

Light Path DiagnosticsLEDs identify failing

componentsXClarity Dynamic

Workload Evacuationmoves workloads from a

node sending a PFA to another node

Proactive Platform Alerts

and PFA to provide advance notice of possible

failures

XClarity Pro Call

Home proactively notifies support

based on defined alerts

ThinkSystem SR650

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• Level one style– Level two style

- Level three style

2018 Lenovo Internal. All rights reserved. 12

Diagnostics with persistent component

level fault identification

XClarity: Failure prevention with

automatic workload migration on

hardware event or PFA

Innovation You Can See…

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RELIABLE FLEXIBLE AFFORDABLE

HIGH-VOLUME RACK & TOWER PORTFOLIO

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142018 Lenovo Internal. All rights reserved.

ThinkSystem SR550 & SR530 Key Features

Bronze, Silver, Gold, Platinum CPUs

Faster (2666MHz) Memory

12 DIMM Slots/ 768GB Max

Storage (SAS/SATA SSD or HDDs)

SR550-Up to 12 3.5” or 16 2.5” bays

SR530- Up to 4 3.5” or 8 2.5” bays

12Gb SAS

M.2 for rapid OS Boot

XClarity Management

TPM 2.0 Security

Front-access USB diagnostics

Mobile phone or tablet app

ThinkSystemSR530: 1U2P

ThinkSystemSR550: 2U2P

Max Internal storage:

120TB

w ith 3.5” configuration

Max Internal storage:

40TB

w ith 3.5” configuration

Cloud Client Virtualization

Workloads

IT Infrastructure

Collaboration

Web

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152017 Lenovo Internal. All rights reserved.

ThinkSystem SR590 & SR570 Key Features

16 DIMM slots

1024GB Max Memory

AnyBay™ technology supporting

NVMe Storage

Storage (SAS/SATA SSD or

HDDs)

SR570-Up to 4 3.5” or 10

2.5” bays

SR590- Up to 14 3.5” or 16

2.5” bays

12Gb SAS

M.2 for rapid OS Boot

XClarity Management

TPM 2.0 Security

ThinkSystemSR570: 1U2P

ThinkSystemSR590: 2U2P

Cloud Client Virtualization

Workloads

IT Infrastructure

Collaboration

Web

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2018 Lenovo Internal. All rights reserved.

ThinkSystem SR650 & SR630 Key Features

Bronze, Silver, Gold, Platinum CPUs

Faster (2666MHz) Memory

12 DIMM Slots/ 3TB Max

Storage (SAS/SATA SSD or HDDs)

SR650-Up to 12 3.5” or 24 2.5” bays

SR630- Up to 4 3.5” or 10 2.5” bays (+2

rear 2.5”)

12Gb SAS

M.2 for rapid OS Boot

XClarity Management

TPM 2.0 Security

Front-access USB diagnostics

Mobile phone or tablet app

ThinkSystemSR630: 1U2P

ThinkSystemSR650: 2U2P

Max Internal storage:

182TB

w ith 2.5” configuration

Max Internal storage:

91.2TB

w ith 2.5” configuration c

Cloud Client Virtualization

Workloads

HPC/AI

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172017 Lenovo Internal. All rights reserved.

ThinkSystem ST550

Cloud Client Virtualization

WorkloadsVDI

IT Infrastructure

Collaboration

Web

Key Features

Bronze, Silver Gold CPUs up to 125W

Faster (2666MHz) Memory

12 DIMM Slots/ 768GB Max

Storage (SAS/SATA SSD or HDDs)

Up to 8x 3.5” SS/HS

Up to 16x 2.5” + 4x2.5” ODD

conversion

Hybrid 4x3.5” + 8x2.5”

12Gb SAS

M.2 for rapid OS Boot

2x 250W GPU Support for graphics

Security

TPM 2.0

Lockable front bezel with intrusion

switch mechanism

ThinkSystemST550:

4U2P

Max Internal storage:

95TB

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182018 Lenovo Internal. All rights reserved.

2-Socket Rack and Tower Server Positioning

2P Racks & TowerValue Value + Mainstream

1U2U

SR5302 x processors up to 125W

12 DDR4 DIMMs

Up to 4 3.5” HDD/SSD

Up to 8 2.5” HDD/SSD

SW & HW RAID

2x 1GbE onboard LAN

1GbE, 10Gb LAN Choices

XClarity Management

SR550

IT Infrastructure/Web/Entry

Cloud/Virtualization

IT Infrastructure/Web/Entry

Cloud/Mail server/Scale Out

2 x processor up to 125W

12 DDR4 DIMMs

Up to 12 3.5” HDD/SSD

Up to 16 2.5” HDD/SSD

SW & HW RAID

2x 1GbE onboard LAN

1GbE, 10Gb LAN Choices

XClarity Management

1U

2U

IT Infrastructure/Web/

Enterprise Cloud/

Virtualization/Database

IT Infrastructure/Web/

Enterprise

Cloud/Database/ Data

Analytic/Virtualization/

Hyper-Converged

SR6302 x processors

24 DDR4 DIMMs

Up to 12 2.5” HDD/SSD

Up to 4 3.5” HDD/SSD

HW RAID

Flexible LAN up to 4 ports

1GbE, 10Gb LAN Choices

Ready for AEP support

NVMe support

XClarity Management

SR6502 x processors

24 DDR4 DIMMs

Up to 24 2.5” HDD/SSD

Up to 14 3.5” HDD/SSD

HW RAID

Flexible LAN up to 4 ports

1GbE, 10Gb LAN Choices

Ready for AEP support

NVMe support

XClarity Management

ST5502 x processors

12 DDR4 DIMMs

Up to 8x 3.5” & 20x 2.5” HDD

Up to Hybrid 8x 3.5”+4x 2.5”

2x 1GbE onboard LAN

XClarity Management

Tower / 4U

Collaborative/IT

Infrastructure/Web/

Business

Process/POS

Cost

Pe

rfo

rma

nc

e

1U 2U

SR570 SR5902 x processors Up to 150W

16 DDR4 DIMMs

Up to 12 3.5” HDD/SSD

Up to 16 2.5” HDD/SSD

Flexible LAN up to 4 ports

1GbE, 10Gb LAN Choices

Ready for AEP support

NVMe support

Hotswap fan support

XClarity Management

2 x processors Up to 150W

16 DDR4 DIMMs

Up to 4 3.5” HDD/SSD

Up to 8 2.5” HDD/SSD

Flexible LAN up to 4 ports

1GbE, 10Gb LAN Choices

Ready for AEP support

NVMe support

Hotswap fan support

XClarity Management

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Broad Server Portfolio

x3650 M5 x3550 M5x3950 X6

x3850 X6

Rack

Blade

Flex System

2P – 2U 2P – 1U

4P / 8P

x3750 M4

NeXtScale

SD350

Dense

x3750 M4x3750 M4

RD450RD350

x3250 M5

RS140

1P – 1U

NEW

RS160

Tower

x3100 M5 TS450* TS460 TS150

TD350 x3500 M5

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2020

DENSE PORTFOLIO

ULTRA-DENSE EXTREME COMPUTE IO FLEXIBILITY

Page 21: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

212017 Lenovo Internal. All rights reserved.

ThinkSystem SD530

Dense System • Xeon scalable Bronze thru Platinum

CPUs up to 165W, 28 cores

• Faster (2666MHz) Memory with 16

DIMM Slots, up to 1TB Max

• Storage (SAS/SATA/NVMe)

• Up to 24x 2.5” (6 per node), 8 of

which are NVMe (2 per node)

• 12Gb SAS

• M.2 for rapid OS Boot

• Add-On Two GPU Tray

• TPM 2.0

• XClarity ManagementSD530

Page 22: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

222017 Lenovo Internal. All rights reserved.

Choice of rear IO shuttle

accommodates both HPC/AI and

general purpose or

hyperconverged workloads

• Shuttle design disaggregates IO,

power and cooling from nodes

• x16 Simple Swap shuttle features

cassette design for warm-swap

card removal

• Succeeds the nx360 M5 for HPC/AI

• Succeeds the sd350 for general

purpose & hyperconverged

ThinkSystem SD530

2 x16 Slots per side

HPC

Artificial Intelligence

Machine Learning

Four PCIe x8 slots per side

Page 23: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

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MISSION-CRITICAL PORTFOLIO

RELIABLE POWERFUL MODULAR

Page 24: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

242018 Lenovo Internal. All rights reserved.

Mission Critical Rack Server Comparison

Mainstream Enterprise

Pri

ce

Performance

Mainstream 2-4S

2, 4 x Next generation Intel® Xeon® processor

product family; Gold & Platinum

48 DDR4 DIMMs slots

Up to 16 x 2.5” HDD/SSD bays

Up to 8 NVMe drive bays

HW RAID

Common Lenovo Mgmt

General business consolidationHigh Performance and dense computing

Scientific

Enterprise 4-8S

2, 4, 8 x Next generation Intel® Xeon®

processor product family; Gold & Platinum

Up to 96 DDR4 DIMMs slots

Up to 24 2.5” HDDD/SSD bays

Up to 12 NVMe bays

HW RAID

Common Lenovo MgmtBusiness Analytics

DatabaseBusiness Logic, ERP & CRM

Virtualization

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252018 Lenovo Internal. All rights reserved.

Compute Trays

Lower Compute Tray being pulled out Lower Compute Tray

Upper Compute TrayUpper Compute Tray being pulled out

Each system has 1 or 2 Compute Trays, that can contain 4 CPUs, 48 DIMM, 12

HDD, 1 RAID and 6 Fans

Page 26: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

262018 Lenovo Internal. All rights reserved.

ThinkSystem SR850 Succeeds the x3750 M4

2U 4P system

Gold, Platinum CPUs up to 28 cores

165W

48 DIMM slots, up to 3 TB using 64GB

DIMMs (128 GB C1Q 2018), 2666 MHz

Up to 16 2.5” HS, 8 are AnyBay for

NVMe

9 PCIe slots, (2 x16)

Easy install 2P, 24 DIMM expansion

tray

Mesh and Ring Topologies Available

SR850

SR850 2CPU

Expansion Tray

Perfectly balanced, optimized for growth

Page 27: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

272018 Lenovo Internal. All rights reserved.

Lenovo and SAP HANA

#1 31%10,000

+SR950

Number of units

Lenovo shipped

that have made us

an SAP HANA

market leader3

Percentage by

which Lenovo has

better, (lower) TCO

for analytics, than

competitors2

SAP HANA

Innovation Award

Winner1

1. Award for largest HANA implementations in AP (link) 2. Quark + Lepton, December 2016 (Link)3. Lenovo server shipment report March 20174. www.sap.com/benchmark (SD 2 Tier & BW-EML)

Next generation

SAP HANA was

developed using

ThinkSystem

SR950

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282017 Lenovo Internal. All rights reserved. 28

FLEXIBLE EFFICIENT PROVEN

BLADE & FLEX PORTFOLIOS

Page 29: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

292018 Lenovo Internal. All rights reserved.

Lenovo Flex System Heritage

Key Feature Benefit

Optimized and zoned

cooling

Servers support highest

available CPU & RAM

configurations

Midplane supports up to

100Gb per server node

Investment protection

Carrier grade NEBS

level 3 compliant choice

Ideal for rugged Telco

environments

Flex System

Enterprise Chassis

Switch 1 Switch 2 Switch 3 Switch 4

Re

du

nd

an

t C

MM

’s

b

2P

4P

Servers

x240

Ethernet – iSCSI – Fibre ChannelFCoE – InfiniBand

Networking

Mezzanine Adapters

Ethernet Fibre Channel Infiniband

x440

Existing options will not be renamed

New offerings will adopt new Lenovo

nomenclature

X280 X6

X480 X6

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302018 Lenovo. All rights reserved.

How can Lenovo Help?

Lenovo ThinkSystem NE2552E Flex Switch

Lenovo ThinkSystem QLogic Flex Ethernet Adapters

30

ThinkSystem NE2552E Flex Switch

ThinkSystem Qlogic Flex

Ethernet Adapters

Page 31: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

312017 Lenovo Internal. All rights reserved.

ThinkSystem Blade Portfolio Key Features

• Next Intel® Xeon® processor family

• Up to 7 4lP

• Up to 14 2P servers per chassis

• 80% more dense than 1U rack systems

• New! 25G switch & mezz card*

• New! 4x 10GbE LOM- no mezz card

needed

• Houses four generations of CPUs

concurrently

Flex System Enterprise Chassis

SN550 2P ½ Wide SN850 4P Full Wide

Flexible. Efficient. Proven.

*C1Q 2018

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Product Overview and PositioningNew Server Nodes for Flex System Enterprise Chassis

2P Mainstream 4P Performance

Analytics, Large Sequential transaction

databases, Business Critical OLTP, ERP / CRM and SAP, Oracle, Microsoft, IBM,

RHEL and VMware supportVirtualization, Cloud – Private &

Public, Infrastructure consolidation, Virtual Desktop and Microsoft,

VMware, Citrix, RHEL support

• 2x Next generation Intel® Xeon® processor product

family (codename Skylake); Bronze, Silver, Gold, & Platinum Processors

• Faster Memory: 24x DDR4 DIMMs – 1.5 TB

• Up to 2x 2.5” SAS/SATA/PCIe/NVMe - HDD/SSD

• SW and HW RAID Options

• Integrated networking with 4x10Gb• Succeeds the x240

• 4x Next generation Intel® Xeon® processor

product family (codename Skylake); Gold, & Platinum Processors

• Supports ring or high performance mesh topology

• Faster Memory: 48x DDR4 DIMMs – 3 TB• Up to 4x 2.5” SAS/SATA/PCIe/NVMe - HDD/SSD

• SW and HW RAID Options

• Integrated networking with 4x10Gb• Succeeds the x440 and x480 X6

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SN550 2P system elements

USB 3.0

Console Cable Breakout Connector

2 x 2.5”Drive bays

Power ButtonLED

StatusLEDs

USB Mgmt.Button

ThinkSystem replacement of the

Lenovo Flex

model x240

Page 34: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

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SN850 4P system elements

USB 3.0 Console Cable Breakout Connector

4 x 2.5”Drive bays

Power ButtonLED

StatusLEDs

USB Mgmt.Button

ThinkSystem replacement of the

Lenovo Flex

model x440

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SN550/SN850 2.5” Backplane OptionsNVMeSATA SAS/SATA

7M17A03930 – Lenovo SATA HDD/SSDkit for SN850 (qty 2)

7M17A03931 - Lenovo NVMe PCIe SSDEnablement Kit for SN850 (qty 2)

7M27A03916 - Lenovo NVMe PCIe SSDEnablement Kit for SN550 (qty 1)

7M27A03912 - Lenovo SATA HDD/SSDkit for SN550 (qty 1) Requires RAID Kit Options

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SN550/SN950 SAS/SATA RAID Kit Options

7M17A03932 - Lenovo RAID 530-4i 4 Drive Adapter Kit for SN850

(1 adapter, 2 backplanes, 1 cable)

7M17A03918 - Lenovo RAID 530-4i 2 Drive Adapter Kit for SN550

(1 adapter, 1 backplane, )

7M17A03933 - Lenovo RAID 930-4i-2GB 4 Drive Adapter Kit for SN850(1 adapter, 2 backplanes, 1 cable)

7M17A03917 - Lenovo RAID 930-4i-2GB 2 Drive Adapter Kit for SN550

(1 adapter, 1 backplane)

Page 37: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

2018 Lenovo Internal. All rights reserved.

...and now for the rest of the story!

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Most Flexible Platform Design

for Service DeliveryPlatforms adaptable to any need, and massive storage

scale at cost and flexibility of public cloud

Industry Leading ReliabilityDriving increased revenue and lowering OPEX

2018 Lenovo. All rights reserved.

Leadership PerformanceSolving mankind’s most complex challenges—providing

real-time insights at the speed of digital business

The embodiment of

purpose-driven

innovation—Foundational

server, storage, and

networking platforms

building solutions for the

future-defined data center

Most transparent & auditable operations in the server industry

Foundational SecurityMost transparent & auditable operations in the server industry

Different

… is

Better

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Lenovo RackSwitch

2017 Lenovo. All rights reserved.

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ThinkSystem Server Unified Platform Elements

• Mechanicals

• Heatsinks

• CPUs

• Memory DIMMs

• Power supplies

• Storage devices and trays

• I/O cards (e.g., storage and networking ML2 and LOM cards)

• M.2 boot devices

• XClarity Controller for Systems Management

Unified Portfolio

Page 41: Lenovo Data Center Group - OpenMarket · dual mirrored M.2 implementation, while improving installation and reliability. •Improved performance–M.2 interface supports faster interfaces,

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Customer Benefits of a Unified Server Portfolio

• Faster qualifications

• Faster time to value

• Simplified integration into existing IT environments

• Improved and consolidated systems management

• Simplified serviceability

• Simplified ordering

• Fewer parts to maintain

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ThinkSystem Performance Benchmarks

85 Current World Records on ThinkSystem

Transaction

Processing

TPC-E

2

Virtualization

SPEC virt_sc2013

8

Energy

Efficiency

SPECpower_ssj2008

4

SPECjbb2015

JAVA

Application

22

Data Analytics

STAC-M3

31

SPEC MPI2007SPEC OMP2012

High performance

computing

3

Compute

SPEC CPU

7

Benchmarks summary – As of June 1, 2018

See attribution slides for URLs to individual ThinkSystem benchmarks

242 Total World Record Benchmarks Since 2001

SAP

SAP SD 2T &

BWoH

8

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43

Lenovo Servers – Foundational SecurityMost transparent & auditable operations in the server industry

Business Processes• Rigorous US CFIUS approval & audit process

• Signing and storing of code in the US

Product Design• Built-in standards based security

• Innovative Trusted Platform Assurance prevents

unauthorized code from loading

Supply Chain• Trusted suppliers with quarterly assessments

• Option to specify manufacture in the US

8

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44

#1 IN x86 RELIABILITY

In the latest ITIC reliability

survey 2017 – 2018, Lenovo

again was the #1 x86 vendor

for five years running*

Lenovo servers achieved the highest

levels of “five nines” or 99.999%

reliability among all mainstream

server hardware platforms

2018 Lenovo. All rights reserved.

2% 2%

7%

10%

13%

1%7%

3%

14%

16% 16%

Lenovo System X Fujitsu Primergy Cisco UCS Dell PowerEdge HPE Proliant Oracle x86

2016 2017

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45

Lenovo Quality Advantage… #1 Now and just getting better

• #1 in Reliability

• 32% quality improvement over two years2

• Up to 99.998% availability when combined with Lenovo Committed Repair Service3

2018 Lenovo. All rights reserved.

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46

TBR NA 1H 2017 Executive Summary

Lenovo x86 servers have consistently outperformed customer

expectations, helping achieve the highest TBR scores in the history

of TBR CSAT x86-based Servers Study and the No. 1 spot overall

by outscoring Dell EMC and HPE in 22 satisfaction attributes.

Lenovo keeps #1 position in

customer satisfaction for the

7th consecutive TBR study

since January 2015 and 23

of 29 since 2H 2009!

While Dell improved their score and moved to the 2nd place, three of the nine

service attributes declined including replacement parts availability.

HPE customers reported lower levels of satisfaction with 16 of the 22 attributes,

resulting in a last-place finish.

Rolling Satisfaction Index Dell HP Lenovo

TBR Weighted CSAT Index – US 80.0 77.9 83.4

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47

Lenovo Premier Support

2018 Lenovo Confidential. All rights reserved.

DCG Premier Support Service

Lenovo Premier Support

Direct Technician-to-Technician Access

3rd Party Collaborative Software Support

Remote Premier Support Consultant

Dedicated Premier Phone Number

Comprehensive Hardware + Software Troubleshooting

Response Time Options for Onsite Parts and Labor

Online Case Management

On Demand Remote System Analysis

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TBR Satisfaction Indices Rank

Ov erall Customer Satisfaction #1

Serv ice Satisfaction #1

Product Satisfaction #1

Sales Responsiveness #1

Industry unique Trusted Platform Assurance

STIC

2017 Lenovo. All rights reserved.

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