Lekshmy Parameswaran (Fuelfor) / Providing fuel for health care innovation

©fuelfor 2014

+ providing fuel for health care innovation!

Biocat Design Thinking in Health WorkshopBarcelona dHUB, 24th January 2014

©fuelfor 2014

About fuelfor

360° health Improving the way people experience every aspect of health

©fuelfor 2014

Our health care expertise

Radiology !!!

Cardiology !!!

Oncology !!!!!!

Healthcare IT!

Ophthalmology

+ X-ray+ Magnetic Resonance+ Computer Tomography!+ Cardiac ICU+ Cardiac EMS+ Heart failure management!+ Nuclear Medicine+ Radiation Therapy+ Chemo therapy+ Psycho-social Care+ Mammo screening+ CRC screening!+ Reading room!+ Lasik surgery!

Pregnancy care !!!

Personal health!!!!

Consumer wellness!!!!

Regional health!!!

Palliative care!!

+ Neonatal ICU+ Ultrasound screening+ Labor and delivery!+ Obesity+ Telemedicine+ Elderly care+ Rehabilitation care!+ Body & beauty care+ Sleep health+ Work-life Balance+ Active Ageing!+ Access infrastructure+ Healthy city+ Organisational change!+ Hospice design

©fuelfor 2014

+ Parkway Mount Elizabeth, Singapore+ Tan Tock Seng Hospital, Singapore+ Khoo Teck Puat Hospital, Singapore+ SMG Paragon Lasik Clinic, Singapore+ Raffles Hospital, Singapore+ NCCS, Singapore+ AWWA, Singapore+ Dover Park Hospice, Singapore+ Assisi Hospice, Singapore+ St.Joseph’s Hospice, Singapore+ Deep Hospital, Ludhiana+ Iqbal Nursing Home, Ludhiana+ KMCH, Coimbatore+ Women’s Center, Coimbatore+ AIMS, Cochin

Asia

Our global experience

Europe + AMC, Amsterdam+ EKZ, Amsterdam+ UMC, Utrecht+ UMCG, Groningen+ Catharina Hospital, Eindhoven+ NKI, Amsterdam+ University Hospital, Leuven+ Marzahn Hospital, Berlin + Hôpital Privé d’Antony, Paris+ S.S. Trinità Hospital, Fossano+ S.Croce Hospital, Mondovi+ Matia Foundation, Zarautz+ Matia Foundation, San Sebastian+ Hospital Del Mar, Barcelona+ Sant Joan De Deu, Barcelona+ WGH, Edinburgh+ Ardmillan Breast Clinic, Edinburgh

+ Edward Heart Hospital, Chicago+ Lutheran General, Chicago+ St. Josephs Hospital, Burbank+ St. Vincents Hospital, New York+ Washington Hospital Center, DC+ St. Francis Hospital, Indiannapolis+ Hoag Hospital, Newport Beach

USA

http://www.ktph.com.sg/

©fuelfor 2014

Innovation Strategy Design Research

Experience Design

Our Design Thinking process for Healthcare

Defining an innovation framework Framing the problem, defining the brief Field research to generate insights

Implementing experience design solutions

Design development & User testingConcept generation & Creative prototyping

Synthesising findings

Creating experience journeys to identify opportunities

©fuelfor 2014

Why Healthcare can benefit from Design Thinking

©fuelfor 2014

- Healthcare challenges are complex and systemic. !- Healthcare challenges require multiple disciplines to collaborate.!!

- Healthcare demands empathy with people.!- Healthcare is broken and requires a paradigm-shift.

©fuelfor 2014

Research toolkit for understanding people and health

ethnographic observation design trigger cards multi stakeholder sessions

experience mapping service shadowing participatory interviews

trend and socio cultural research spatial mapping co-creation workshops

©fuelfor 2014

Design toolkit for creating new healthcare experiences

interaction prototyping scenario mapping concept sketching

spatial mockup sketching user scenario visualisation service prototyping

3D spatial and atmosphere prototyping 3D concept visualisation concept generation workshops

©fuelfor 2014

Portfolio I products, services and spaces

©fuelfor 2014©fuelfor 2013

Case studies I Improving the experience of waiting

Client: Strategic design exploration Spain Time: 2010Project Description: A project to improve the experience of waiting in healthcare environments; expert and fieldwork insights were translated to an integrated system concept: furniture, mobile apps, services, spaces and communication concepts.Project duration: 2 months



Challenge !The experience of waiting in healthcare is a typical ‘pain point’ in most health systems the world over - it feels like wasted time.

Approach !Primary and secondary design research revealed a set of 6 driving insights to inform and inspire the design team.

Outcome !An experience design scenario was designed and visualised containing waiting spaces, furniture, services and applications that aim to make waiting time feel productive and more comfortable.!!!


Case studies I Hospitable Hospice

Client: Lien Foundation & ACM FoundationTime: 2013Project Description: A strategic design project to rethink and redesign the in-patient hospice care experience for patients, loved ones and care teams in Singapore.Project duration: 9 months

©fuelfor 2014


Challenge !Hospices have a negative image in society despite their compassionate and skillful efforts to care for people at the end of life. And yet with increasingly ageing populations the demographics alone force us to rethink the way end-of-life care is delivered and experienced.!!

Approach !The team considered patient journeys from point of referral to hospice, daily life within hospices, handling the moment of death and following the family´s bereavement process. 16 key insights were identified and translated to opportunities to improve and impact the products, services, spaces and communication around hospice care.

Outcome !A design handbook and media launch presented a vision for the Hospitable Hospice of the future; 7 concepts were articulated that support a more open, personal and easier-to-navigate end-of-life experience. 24 universal experience design principles provide the building blocks for creating future services and spaces.



Case studies I Design Thinking & Innovation Academy

Client: DesignSingaporeTime: 2012Project Description: A program to introduce healthcare industry stakeholders to the value that Design Thinking and collaboration with designers can bring to healthcare innovation.Project duration: 1 year


Case studies I Design Thinking & Innovation AcademyParkway I SMG I TTSH I KTPH I NCCS I AWWA I Excelpoint I NHG Polyclinics I Raffles Medical

©fuelfor 2014

Thank You! Please contact us for further details:

!fuelfor Barcelona

+34 620 838 110 I C. Zamora 46, 6/2, 08005 Barcelona, Spain !

fuelfor Singapore +65 903 66 103 I Office Studio Unit 4, National Design Centre,

111 Middle Road, Singapore 188969

Twitter: @fuelfor I [email protected] I www.fuelfor.net

mailto:[email protected]

http://www.fuelfor.net

Lekshmy Parameswaran (Fuelfor) / Providing fuel for health care innovation

Health & Medicine

Transcript of Lekshmy Parameswaran (Fuelfor) / Providing fuel for health care innovation