Leicester City Alcohol and Drug ServiceAn information leafl et

for people seeking help with alcohol and drug use

Paget House2 West Street

Leicester LE1 6XP Tel: 0116 225 6400

www.leicspart.nhs.ukEmail: feedback@leicspart.nhs.uk

Supporting you on the road to recovery

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Who we are and what we doThe Leicester City Alcohol and Drug Service has over 30 years’ experience of providing specialist treatment to people in Leicester City. The fi rst step in your care with us will be an initial assessment, after which your individual treatment will be planned with you. We invite you to choose from a range of services because we understand that people’s circumstances and needs are different.

We can:• offer individual, couple, family

and group recovery therapy and treatment

• allocate you a highly trained and experienced named key worker

• offer you appointments at venues across the city including GP’s surgeries

• provide medication as part of your package of care, when appropriate

• work closely with other professionals involved in your care, including your GP

We will work with you to create and regularly review a plan for your care. You will also have the opportunity to talk to people who have successfully completed treatment.

Our team has a wide mix of skills and works closely with GPs and other local alcohol and drug services. We also provide advice and training to other care professionals and conduct research into improving alcohol and drug treatment.

Opening timesWe are open Monday to Thursday 9am to 5pm,Friday 9am to 4.30pm and at other times by appointment, including late nights and Saturdays.

• provide supervised home detox or detox in hospital

• give advice about how to keep you and your family safe and well

• offer Hepatitis B and C and HIV testing and Hepatitis B vaccinations

• offer needle exchange services at community pharmacies

• put you in touch with other organisations that can help

• provide an interpreter, hearing loop or special access if required

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Contact informationPrimary Care Drug Service 96 New WalkLeicester LE1 7EATel: 0116 252 1657

Other useful numbersDrop-in advice and support:The Alcohol and Drug Advice Centre (LCPT) 96 New WalkLeicester LE1 7EATel: 0116 222 9555 (drug advice) or 222 9545 (alcohol advice)

Advice, information and support for anyone concerned about their own or someone else’s drinking DrinkLine 0800 917 8282

Confi dentialityEveryone working for the NHS has a legal duty to keep information about you confi dential. We usually ask for your agreement for sharing information about you with people who aren’t immediately involved in your care, however, we can share it without permission in some circumstances, for example, if we are concerned about your safety or the safety of others.An important use of your information, when you are in treatment, is for the National Drug and Alcohol Treatment Monitoring System (NDTMS & NATMS). We never pass on your full name and address to them, although to make sure you do not get counted twice we send your initials, date of birth, gender and part postcode. The NDTMS & NATMS submit reports to the Government so they can monitor the progress of national strategies, but these reports are always in the form of total numbers of people and there is nothing in this information which could be used to identify you. If you do not want information about you to be passed on in this way you have a right to say this or if you have further queries, please speak to your case manager.

User led recovery and support service:Quality of Life Service7a Cumberland StreetLeicesterLE1 4QSTel: 0116 238 9977

A helpline for drug users, their families, friends and carersNational Drugs Helpline 0800 77 66 00

Community Alcohol & Drug ServicesPaget House - 2 West StreetLeicester LE1 6XPTel: 0116 225 6400

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If you need this information in another language or format please telephone 020 7253 7700 or

email: Patient.Information@leicspart.nhs.uk

Date implemented: October 2012 Review date: October 2014 Leafl et No. 107 - Edition 2

We welcome your comments, suggestions and complaintsWe routinely invite Service Users to get involved in giving feedback - which helps us improve our service. If you have any ideas about service improvement or are not satisfi ed with something we do, you can speak to your key worker or contact the Service Development Manager on 0116 225 6400.

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