Legal Structure and the Security Professional: A Practical Guide (263874390)
Transcript of Legal Structure and the Security Professional: A Practical Guide (263874390)
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EDUCAUSE Security Professionals Conference 2015
Legal Structure and the SecurityProfessional May 4, 2015
Patrick J. Feehan
irector, !" Policy and#y$ersecurity
#o%&lianceMontgo%ery #ollege
Ste'en J. Mconald
(eneral #ounsel
)hode !sland School of
esign
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May 4, 2015Security Professionals
!ntroduction * +genda
1 2 3 4
Legal Syste% Structureand Landsca&e
-orking ith Layers
#ontracts /'er'ie
#lauses "hat Matter
"he )easona$le
Security Professional
"he Pri'acyPolicy
5
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Gartner Hype Cycle
Peak of !nated &ectations
"rough of isillusion%ent
Slo&e ofnlighten%ent
Plateau of Producti'ity
Ste'ePatrick
Applied to Attorneys
S!Me&loy%ent
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May 4, 2015Security Professionals
-e are all risk%anagers
-ith i3erent
istories
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May 4, 2015Security Professionals
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May 4, 2015Security Professionals
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May 4, 2015Security Professionals
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May 4, 2015Security Professionals
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May 4, 2015Security Professionals
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May 4, 2015Security Professionals
"hreats Q ;ulnera$ility Q !%&act R )isk
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May 4, 2015Security Professionals
'en Percei'ed )isk (ros Steadily
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May 4, 2015Security Professionals
)isks Meet at the #ontract
Attorney Sec)rity ro*essional
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EDUCAUSE Security Professionals Conference 2015
Legal Syste% Structure and
Landsca&e -orking ithLayers
Stee Mconald> !IS
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es, -eTre Layers
• "he &ro$le% ith layer ?okes is that layers donTtthink theyTre funny, andno$ody else thinks theyTre
?okes . . . .
•==O of the layers %ake therest of us look $ad . . . .
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EDUCAUSE Security Professionals Conference 2015
La + "aono%y
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Federal '. State La
• Federal la La esta$lished $ythe federal go'ern%ent
• Sources –9nited States #onstitution
–#ongress
–Federal court decisions
–)egulations enacted $y eecuti'e$ranch agencies
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Federal '. State La
•a%&les –First and Fourth +%end%ents
–Patent and #o&yright Statutes
–#P+ –M#+
–F)P+
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Federal '. State La
•
+ 7federal7 syste%, ith 7dual so'ereignty7 –:ational la for national issues
– "he 7la$oratory of the states7 for state issues
•
Pree%&tion Federal la is the 7Su&re%ela of the land7 and tru%&s conicting
state la
–For ea%&le !f state &u$lic records la
re8uires disclosure of records that F)P+
&rotects, then . . .
• F)P+ ins
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"y&es DLe'elsE of La
•#onstitutional la –Legal foundation for ho la is
created and inter&reted
–Federal and state constitutions
go'ern the res&ecti'e go'ern%ents
–Federal constitution also go'erns
the relationshi& $eteen the
federal go'ern%ent and the states
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"y&es DLe'elsE of La
• Statutory la –9sually hat e think of hen
e refer to 7las7
–La enacted $y legislati'e$odies < federal, state, or local
–
"ends to $e reacti'e, andso%eti%es hasty
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"y&es DLe'elsE of La
•
#o%%on la – La that has de'elo&ed through court
decisions, so%eti%es o'er centuries
– Slo, deli$erate, incre%ental &rocess
– eference is gi'en to &re'iously decided
cases that esta$lish hat is referred to
as &recedent
– Pri%arily state la
– a%&les contract and tort la
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"y&es DLe'elsE of La
•
+d%inistrati'eVregulatory la – La esta$lished $y ad%inistrati'e agencies
to hich rule%aking authority has $een
delegated, including Dat the federal le'elE
the e&art%ent of ducation, the Federal#o%%unications #o%%ission, and the
Federal "rade #o%%ission
• :et neutrality
– "hrough a rule%aking &rocess, they enact
regulations that go'ern the $eha'ior of
organi@ations o'er hich they ha'e
enforce%ent &oer
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"y&es DHindsE of La
•#i'il –La go'erning dis&utes $eteen
to &arties, in hich the 7loser7
%ust %ake the 7inner7 hole, forea%&le through Unancial
co%&ensation
–#i'il la suits are DgenerallyE Uled
$y &ri'ate &arties
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"y&es DHindsE of La
•#ri%inal –La go'erning cri%inal acti'ity and
the resulting &unish%ents, such as
Unes and ?ail ti%e, for cri%inalo3enses
–#ri%inal la suits are Uled $y the
go'ern%ent
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"y&es DHindsE of La
•#ontract D&ri'ateE la –+n agree%ent $eteen to or
%ore &eo&le that is not created $y
la, $ut that is enforcea$le $y la –+ %eans of regulating &ri'ate
a3airs $eyond hat the la
re8uires, $ut in a ay that ill $e
$acked u& $y la
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-hose La is it, +nyayW
•
Pu$lic –Su$?ect to las go'erning
go'ern%ent
–
a%&les #onstitutional la, &u$licrecords statutes, so'ereigni%%unity
•
Pri'ate –First +%end%entW :ot %y &ro$le%
• Coth
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EDUCAUSE Security Professionals Conference 2015
S&eaking of La
Juris*diction
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-ill of the -!SP
•
Massachusetts Standards for Protection ofPersonal !nfor%ation of )esidents
– 7"he &ro'isions of this regulation a&&ly to all &ersons
Xhere'er locatedY that on or license &ersonal
infor%ation Xin any for%atY a$out a resident of the#o%%onealth.7
– 7/ns or licenses7 R 7recei'es, stores, %aintains,
&rocesses, or otherise has access to &ersonal
infor%ation in connection ith the &ro'ision of goods
or ser'ices or in connection ith e%&loy%ent7
– Must de'elo&, i%&le%ent, and %aintain a
co%&rehensi'e, ritten infor%ation security
&rogra% D-!SPE
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+nd the CeatDingE (oes /n – Must designate res&onsi$le oBcial
– Must conduct co%&lete in'entory and risk analysis
– Must i%&le%ent 7ad%inistrati'e, technical, and &hysical
safeguards to ensure the security and conUdentiality7 of
&ersonal infor%ation
– Must include security &olicies for storage, access, and
trans&ortation of &ersonal infor%ation o3*&re%ises
– Must encry&t all &ersonal infor%ation tra'eling across
&u$lic or ireless netorks and on la&to&s or other
&orta$le de'ices
– Must ha'e ongoing e%&loyee training
– Must %onitor co%&liance
–
. . .
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#an "hey o "hatWDo ! a'e to o "hatWE
• !t de&ends
• !f #hina ado&ted such a la,
ould e $lindly assu%e e hadto co%&lyW
• "hen hy do e do so ith
res&ect to MassachusettsW
• "o %ore 8uestions . . .
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#an "hey nforce "hatW Judicial Jurisdiction
• Su$?ect %atter ?urisdiction – Jurisdiction o'er the case
• "y&e of case
• +%ount in dis&ute
• Personal ?urisdiction – Jurisdiction o'er the &arties
• /riginally a %atter of &uregeogra&hy . . .
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Judicial (eogra&hy
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May 4, 2015Security Professionals
!nternet (eogra&hy
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+ )eally Cig Shoe
7XYue &rocess re8uires only that in
order to su$?ect a defendant to a
?udg%ent in &ersona%, if he $e not
&resent ithin the territory of the foru%,
he ha'e certain %ini%u% contacts ith
it such that the %aintenance of the suit
does not o3end Ttraditional notions offair &lay and su$stantial ?ustice.T7
< International Shoe Co. v. Washinton
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+nd +nother
7-e Und that Sulli'an, as the &roducer and
%aster of cere%onies of T"he d Sulli'an
Sho,T entered +ri@ona $y &roducing the&lay entitled T+ #ase of Li$elT in :e ork
#ity. . . . X"Yhe telecast of the sho . . . in
+ri@ona XasY 'oluntary, &ur&oseful,
reasona$ly foreseea$le and calculated to
ha'e e3ect in +ri@ona . . . .7
< Peler v. Sullivan
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#hoice of La and
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•
Cack to contracts, here youha'e a choice
– ours '. theirs
–Li%itations on state institutions
–elete it and defer the argu%ent
till later
–Suit %ust $e Uled in !efen!ants
?urisdiction
#hoice of La and Jurisdiction
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#an "hey !%&le%ent "hatWLegislati'e Jurisdiction
• 7+ State does not ac8uire &oer or su&er'ision
o'er the internal a3airs of another State %erely
$ecause the elfare and health of its on citi@ens
%ay $e a3ected hen they tra'el to that State.7 <
#ielo$ v. %irinia
• 7X!Yt ould $e i%&ossi$le to &er%it the statutes of
Missouri to o&erate $eyond the ?urisdiction of that
State . . . ithout throing don the constitutional
$arriers $y hich all the States are restricted ithinthe or$its of their laful authority and u&on the
&reser'ation of hich the (o'ern%ent under the
#onstitution de&ends.7 < &e$ 'or( )ife Ins. Co. v.
*ea!
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State of Mine
•
Massachusetts has legislati'e ?urisdiction o'er you if Dand only ifWE
– ou are located in Massachusetts
–
ou are organi@ed as a Massachusettscor&oration, e'en if located elsehere
– ou are registered to do $usiness in
Massachusetts as a foreign cor&oration – ou are otherise o&erating in
Massachusetts
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#+EA,-
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EDUCAUSE Security Professionals Conference 2015
Layers + 9serTs Manual
Stee Mconald> !IS
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"he /Bce of :oW
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#an -hat is Possi$le
May -hat is Per%issi$le
Must -hat is )e8uired
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ou Make the #all
•
"he good nes – "he la gi'es us considera$le discretion
– -e get to %ake a choice
• "he $ad nes – "he la gi'es us considera$le discretion
– -e have to %ake a choice
• :ot %aking a choice is %aking achoice, to acce&t the status 8uo
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May -hat is Per%issi$le
Should -hat is +d'isa$le
Must -hat is )e8uired
#an -hat is Possi$le
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ecisions, ecisions
• La • )isks
• CeneUts
•#osts
• ;alues
• )elationshi&s
• Pu$lic )elations• Practicalities
• . . .
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Finding our !nner Layer
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)isky Cusiness
•
)isk is so%ething to $e anae!, notavoi!e! – )isk includes not only the $ad things that
%ight ha&&en if you &roceed, $ut also the
good things that onTt ha&&en if you donTt&roceed
• (ray areas are ?ust as gray fro% theother side, and therefore ?ust as risky for
the other side – -hy cede that hole s&ace to the other sideW
• 7Pigs get fed, $ut hogs get slaughtered7
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EDUCAUSE Security Professionals Conference 2015
#ontracts
+ Sur'i'al (uide
di i
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edication
7#ould you ?ust take a 8uick look at this
X15*&age, single*s&aced, 6*&oint font,
for%Y contract XthatTs $een on %y desk
for the last three %onths, $ut that !ha'enTt readY and let %e kno hether
itTs /H X$efore the 'endor co%es in 0
%inutes fro% no to &ick it u&YW7< :u%erous clients ho ill for their and %y
&rotection re%ain anony%ous
h i # W
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-hat is a #ontractW
•
X+ tra&Y
-h i # W
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-hat is a #ontractW
+n agree%ent $eteen to or%ore &eo&le that is enforcea$le$y la
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-hat oes it "ake to Make a #ontractW
/3er !Tll doV&ay Q if you doVdonTt do
+cce&tance /H Din any for%E
#onsideration Q and !n other ords, there %ust $e a
$argain Din the sense of an agreed,
%utual echangeE, $ut it need not
$e a 7$argain7 Din the sense of an
e8ual echange or good dealE
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-hat Doesnt it "ake to Make a #ontractW
All that atters is
that you have"anifeste! your
utual assent" to thecontract
-hat Should $e in a
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-hat Should $e in a#ontractW•
X+n onerTs %anualY
-hat Should $e in a
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-hat Should $e in a#ontractW
-ho the &arties -hat the rights and duties of the &arties
-here the &lace of &erfor%ance
-hen the ter%DsE of the contractdeadlines
-hy any rele'ant $ackground
o the %ethod of &erfor%ance
o %uch a%ount and ter%s of &ay%ent
-hat if ter%ination rights and re%edies
+ #ontract is First and Fore%ost
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+ #ontract is, First and Fore%ost,a #usiness ocu%ent
7ouT'e got to $e 'ery careful if youdonTt kno here youTre going, $ecauseyou %ight not get there.7 < ogi Cerra
!f you donTt kno and s&ecify hat it isyou ant to recei'e, youTre going to getonly hat the 'endor ants to &ro'ide
ou donTt get hat you deser'e you gethat you negotiate.7 < r. #harles L.Harrass
Everythin Dal%ostE is
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e y Da os E s:egotia$le
-h t Sh ld $ i # t tW
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-hat Should $e in a #ontractW
"here is no real 7%agic language7 < the key is ?ust
to $e as clear and co%&lete as &ossi$le, to a'oid
%isunderstandings and dis&utes
!f there is a dis&ute, itTs not hat you think the
contract says, itTs hat an outside, o$?ecti'e
o$ser'er Di.e., the courtE thinks the contract says,
usually $y looking only 7ithin the four corners7 of
the contract itself
7Cut itTs organic < e canTt s&ecify details no7
So is co%&ost, hich is a &rocess of deterioration
7-eTre i%&ortant to the%, so theyTll take care of us7
"rust, $ut 'erify
#+EA,-
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#+EA,-
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EDUCAUSE Security Professionals Conference 2015
#ontract #lauses -hichShould !nterest ou
atric8 %ee#an
S M #l S Littl
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May 4, 2015Security Professionals
1 2 3 4
-arranties
Merger #lause
Lia$ility
"er%ination
Security
5
So Many #lauses, So Little
"i%e
?o) Are #e SM @may:e
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May 4, 2015Security Professionals
?o) Are #e SM @may:e 9#at Are 9e B)yin$
?o) Are #e SM @may:e 9#at
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May 4, 2015Security Professionals
?o) Are #e SM @may:e 9#atAre 9e B)yin$
-arranties
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-arranties
1. "his is a large issue in anycontract.
2. -hat is the arranty of the'endorW
. "heir for% ill ty&ically eclude
%ost if not all arranties.
9arranty isclaimer
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9arranty isclaimer
isclai%er. ce&t as set forth a$o'e, Patrick %akes noarranties to #usto%er or to any third &arty, hether e&ress,i%&lied, or statutory regarding or relating to the Softare, theocu%entation, any eli'era$le or any %aterials or ser'icesfurnished or &ro'ided to #usto%er under this +gree%ent,
including Maintenance and Su&&ort. A!IC& H!B?ISC,AIMS A,, IM,I 9A!!A7IS %M!CHA7ABI,I?> 77I7%!I7GM7 A7 %I7SS%! A A!IC,A! !S 9IH !SC HS%9A!> CM7AI7> ,I(!AB,S A7 SAIH! MA!IA,S A7 S!(ICS> A7 9IH !SC H S % A7? % H %!GI7G A!IC& S7 9A!!A7 HA !AI7 % H S%9A! IS!!!+%! ! HA IS !AI7 9I,, B7I7!! A7 H!B? ISC,AIMS A,, ,IABI,I?7 ACC7 H!%
-arranties -eak Cut )eal
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-arranties < -eak, Cut )eal
7Patrick does not arrant that its Ser'icesare or ill $e error free. Patrick further doesnot arrant that its electronic Ules
containing infor%ation &ertaining to#usto%er andVor #usto%erTs students arenot susce&ti$le to intrusion, attack, orco%&uter 'irus infection, $ut gi'en the
conUdential nature of %uch of this data,Patrick ill use co%%ercially reasona$lee3orts to insure and safeguard the securityof this data.7
-arranties Mini%u% or SL+Ts
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-arranties < Mini%u% or SL+ s
#onsulting Ser'ices. #onsulting Ser'ices shall $eco%&leted in a &rofessional, ork%anlike%anner, ith the degree of skill and care that is
re8uired $y sound &rofessional &rocedures and&ractices.
!f a third &arty asserts a clai% against #lient thata Ser'ice ac8uired under this +gree%entinfringes a &atent or co&yright, ':/) ill
defend #lient against that clai% and &aya%ounts Unally aarded $y a court against#lient or included in a settle%ent a&&ro'ed $y;endor.
Merger and !ntegration #lause
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Merger and !ntegration #lause
Mer$er and Amendments #isA$reement may not in any 'ay :emodiDed> c#an$ed or amended e=cept:y a ritten instru%ent duly eecuted $ythe &arties hereto. "his +gree%ent, heneecuted, and the ehi$its attachedhereto, constitutes the entire, Unal,
co%&lete and eclusi'e agree%ent$eteen the &arties and su&ersedes any&rior negotiations, understanding oragree%ents hether oral or in riting,
concerning the su$?ect %atter, hereof.
Merger and !ntegration #lause
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Merger and !ntegration #lause
!emem:er my !oman ,a'yer#at is #o' old t#is cla)se is
9e mer$e> 'e inte$rate to asomet#in$ o)t t#ere > oral orin 'ritin$> '#ic# ma8es a
diEerent promise
,ia:ility/IndemniDcation
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,ia:ility/IndemniDcation
Lia$ility is usually &ro for%a.
our #ollegeTs "er%s and #onditions %aycall for s&eciUc insurance to co'er thetransaction. ou %ay call for s&eciUcinde%nity. Most ;endors ill a'oid &uttinginsurance language in the contract.
Left to its on de'ices the ;endor ill
disclai% lia$ility as %uch as it can orcertainly li%it the lia$ility.
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,imitin$ ,ia:ility In t#er 9ords
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,imitin$ ,ia:ility In t#er 9ords
"he ;endor is saying
!t does not %atter ho $ad e scre
u&K 'en if e lose +LL of your data and
you are on the front &age of the
-ashington Post.
"he %ost you can reco'er fro% us is
12 %onths of ser'ice fees.
ermination o* t#e A$reement
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ermination o* t#e A$reement
Ho' do yo) terminate t#e contract
*ten times yo) 'ill see yo)r o'nColle$eFs erms and Conditions call *or
ermination *or B)d$et !easons oreen ermination at t#e Conenienceo* t#e Colle$e resident
(endors #ate t#ose
?o) need t#e Contract to reect '#atyo)r Colle$e needs
"he Language in our
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#ontract• eter%ines the standard of care $eteen
the &arties.
-hat is the standard of
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#areW• "he atchfulness, attention, caution and
&rudence that a reasona$le &erson in thecircu%stances ould eercise. !f a&ersonTs actions do not %eet this standard
of care, then hisVher acts fail to %eet theduty of care hich all &eo&le Dsu&&osedlyEha'e toard others. Failure to %eet thestandard is negligence, and any da%ages
resulting therefro% %ay $e clai%ed in alasuit $y the in?ured &arty.
-hat does that %ean for us as !"
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-hat does that %ean for us as !"Security ProfessionalsW
• LetTs Look at a #loud #ontract as anea%&le.
+n +ctual #ontract
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Paragra&h•
S%ith arrants that DiE S%ith illnot share any records &rocessedand stored $y the #usto%er
ithin S%ithTs syste% to anyother &erson or entity and DiiES%ith ill use co%%ercially
reasona$le e!orts to fulUll itso$ligations under this+gree%ent.
#o%%ercially )easona$le
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3orts• "hat sounds reasona$le to %e.
• -hat does it %ean to youW
• -ould this change if ! re%o'e the ordcommercially W
7)easona$le7
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)easona$le
• S%ith arrants that DiE S%ith ill not shareany records &rocessed and stored $y the#usto%er ithin S%ithTs syste% to anyother &erson or entity and DiiE S%ith ill
use reasona$le e!orts to fulUll itso$ligations under this +gree%ent.
)easona$le 3orts
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)easona$le 3orts
• "hat sounds reasona$le to %e too.
• -hat does it %ean to youW
• as the standard of care changed fro%7#o%%ercially )easona$le7W
• -ould the standard of care change ifre%o'e the ord 7reasona$le7 and insertthe ord 7$est7W
7Cest7
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Cest
• S%ith arrants that DiE S%ith ill not shareany records &rocessed and stored $y the#usto%er ithin S%ithTs syste% to anyother &erson or entity and DiiE S%ith ill
use $est e!orts to fulUll its o$ligationsunder this +gree%ent.
Best Eorts
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Best Eorts
• "hat sounds reasona$le to %e too. !s itthe $estW
• -hat does it %ean to youW
• as the standard of care changedW
LetTs )ate -hich !s "he ighest
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gStandard
• )easona$le 3orts
• #o%%ercially )easona$le 3orts
• Cest 3orts
• [[[[[[ e3ort Dnothing stated a$out thety&e of e3ortE
• -hich &laces the highest standard of care
on a 'endorW
:et < )easona$le 3ort
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:et )easona$le 3ort
• +easona/le %eans using sound ?udg%ent *eercising a sensi$le 'ie. "he test ofreasona$leness is an o$?ecti'e test thatill assess hat other reasona$le &ersons
ould ha'e done in the sa%ecircu%stances.
:et *#o%%ercially$l
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)easona$le• +easona/le coercial eorts involve!
a(in a /usiness ?udg%ent and the&articular correctness of the ?udg%ent asnot rele'ant to hether the standard had
$een %et.• 3orts hich use a standard of
reasona$leness deUned $y hat a si%ilar&erson ould do as ?udged $y the
standards of the a&&lica$le $usinessco%%unity.
• !f it is reasona$le to $usiness < it isreasona$le.
:o < /ne ! )ecei'ed Lastk
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-eek• S%ith shall &ro'ide eneral syste%
security including general &hysicalsecurity of the hosting location, eneral netork and internal syste%s security and
the &rotection of licenseeTs data, as ell asgeneral &lans for %anaging disasterreco'ery.
• o does 7general7 Ut ith reasona$le,
co%%ercially reasona$le or $est e3ortsW
;ery )ecent a%&le *+d $
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+do$e
Fact Pattern < ou +re "he Judge
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Fact Pattern ou +re "he Judge
• Patco #onstruction '. /cean Cank.
• ackers stole #F/ of PatcoTs login credentialsand initiated a series of transfers throughoutthe eek starting on May = that totaled o'er566,000. Patco disco'ered the fraud on May1, hen one of its co*oners found a noticefro% /cean Cank in his %ail$o, stating thatse'eral recent transfers had $een re?ected.Patco notiUed the $ank on the %orning ofMay 14. -hile the $ank atte%&ted to rescindthe transfers, Patco as ulti%ately out atleast 45,000 in stolen funds.
-ho !s +t FaultW
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-ho !s +t FaultW
• "he Cank clai%ed that Patco $asres&onsi$le for the loss.
• "hey cited a $anking related rule, signed$y Patco, hich stated custo%ers ho
use auto%ated clearinghouse D+#Etransactions on their co%%ercial accounts7assu%e all lia$ility and res&onsi$ility to%onitor those accounts on a daily $asis7
and 7XiYn the e'ent you o$?ect to any +#de$it, you agree to notify us of youro$?ection on the sa%e day the de$itoccurs.7
Patco #lai%ed Cank -as +tF lt
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Fault• Patco clai%s that /cean Cank is res&onsi$le
for the loss, arguing that the $ank $reachedits duty to &ro'ide a coercially reasona/lesecurity syste $ecause it only &ro'ided asingle*factor authentication syste% for ire
transfers.
• /cean Cank did not &ro'ide a co%%erciallyreasona$ly secure security syste%, $ecause itelected not to i%&le%ent se'eral &arts of thesecurity softare it &urchased, hich includednotifying #usto%er hen the risk score of atransaction eceeded a certain le'el.
-ho o ou "hink Should-i W
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-inW• Factual 8uestions to $e ansered ill
include the etent to hich /cean Cankre&resented and agreed that it ouldi%&le%ent security %easures to &rotect
the funds of custo%ers hether /ceanCank fulUlled its re&resentations and&ro%ises in that regard hether /ceanCank acting res&onsi$ly in light of its
&osition of trust and in light of reasona$leindustry standards and hether /ceanCank should ha'e $een on notice ofi%&ro&er cri%inal conduct $ased on the
facts.
Security Measures Matter
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Security Measures Matter
• !n the Patco case, the critical 8uestion,$efore /cean Cank can clai% any safehar$or fro% lia$ility for the fraud da%agesis did /cean Cank o3er a co%%ercially
reasona$le security &rocedure to PatcoW• "he o$?ect lesson of this lasuit is not
necessarily hat the ulti%ate outco%e ill$e $ased on its uni8ue facts. "he real &oint
is that causes of action do eist in the lathat can %ake a third*&arty, like a $ank,&otentially res&onsi$le for har% su3ered$y others at the hands of #y$er cri%inals.
Language Matters
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Language Matters
• )ead yours
• o not $e afraid to challenge 'aguelanguage < to ask for s&eciUcs. !f thelanguage calls for reasona$le secuerity
%easures, ask hat that %eans.• Ce +are of the 9&sell
Security is Like + li8uorLi
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License• 7Security is like a li8uor license to a
restaurant ** an o&&ortunity to u&*sell eachcusto%er ith a high*&roUt %argin &roductto $alance out the dis%al or loss*leading
%argins of the core &roduct. Security isthe single %ost &roUta$le di3erentiatorthat a ser'ice &ro'ider can add to !aaS toha'e any ho&e of %aking %oney..7 –
*P# -orld, March 20, 2011
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EDUCAUSE Security Professionals Conference 2015
"he Pri'acy State%ent <)ead !t
atric8 %ee#an
) ad a Pro$le%
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ad a o$ e
• "hey had an e%&loyee ho as s&ending4 hours a %onth doing e%&loyee inco%e'eriUcations.
• "hey had a solution.
•+ ;endor ould take o'er that task for the#ollege.
• +ll it re8uired as 6 hours e'ery othereek of !" &ersonnel ti%e.
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Pri'acy State%ent Said
• A$ents and contractors /ur contractorsso%eti%es ha'e access to your &ersonalinfor%ation in the course of assisting in o&eratingour $usiness and &ro'iding &roducts or ser'ices
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+nd FinallyK
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