Lee College of Engineering Organizational Review Project (Fall 2003 – Present)
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Transcript of Lee College of Engineering Organizational Review Project (Fall 2003 – Present)
![Page 1: Lee College of Engineering Organizational Review Project (Fall 2003 – Present)](https://reader036.fdocuments.in/reader036/viewer/2022072015/56649ecd5503460f94bda231/html5/thumbnails/1.jpg)
Lee College of EngineeringOrganizational Review Project
(Fall 2003 – Present)
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Objectives of the Project
Optimize use of staff resources Focus on improving processes and skills Position the college for the future
Explosive growth (50% increase last 5 years) Research mission Resource allocation Distributed environment
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People
Processes
Technology
Organizational Design
• Develop Jobs• Develop Skills• Empower Employees• Focus on Customers
• Streamline• Design for flexibility• Standardize to reduce cost• Improve quality• Measure systematically
• “Enable” processes• Optimize use of
existing systems
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Staff Interviews
Project team conducted interviews with: Office staff Lab staff Accounting support staff
Purpose: Understand what work is done How work is done Skills required to do work Opportunities for improvement
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Method of Collecting Feedback from Stakeholders:Surveys (S) and Interviews (I)
Feedback fromFeedback On Leaders Faculty Students
Department Office Staff S/I S/I S/I
COE/OSDS Office Staff S/I S/I S/I
Lab Techs S/I S/I S
Accounting Support Staff S/I S/I N/A
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Process Improvement Priorities
Advising, educational lab management, and procurement of equipment/supplies Eliminate duplication Automate Standardize Hold people accountable for quality Optimize use of resources Improve communication Centralize/decentralize work processes based on
distributed environment
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New Organizational Structure
Matrix lab/technical staff to departments Move from Office Assistant role to
Student Services Specialists New positions
Business Services Specialists Establish Process Owners
FAIT team leader Training and orientation Oversight and measurement Standardization Communication Continuous improvement
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Lab/Technical Staff Structure
Technical staff managed centrally Some technical staff co-located with a department
Meet the needs of teaching laboratories and research Dotted line reporting to departments
All technical staff available for special projects Facilities person
New position Primary responsibility - Science and Technology
Building Other college-wide facilities responsibilities
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Student Services Specialists Basic advising and advising “triage” Advisor assignments and appointments Student recruitment Student records and reports Course schedules and classroom reservations Special Requests and Permits for Transient Study Assessment support (ICAP and survey administration) Student permits, authorizations and registration Student correspondence, including mass emails Databases and websites After hour building access Departmental mail Faculty clerical report to support students/instruction
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Business Services Specialists
State budgets Contracts and grants Basic policies, procedures, and guidelines Budget support Equipment/supply procurement process Faculty travel Faculty recruiting, hiring, and RTP Position Action Request Process Student hiring (including I-9) and time cards Faculty, staff, and student payroll Related databases, records and reports
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Next Steps
New job descriptions to clarify expectations Positions tailored to needs of the individual units Implement Business Services and Student Services
FAIT (underway) Training Process improvement