Lecturer Raja Natarajan Sydney Australia February 2002 1 ABC Pty Ltd Case Study ABC Pty Ltd os a...

Lecturer Raja Natarajan Sydney Australia February 2002

1

ABC Pty Ltd Case Study•ABC Pty Ltd os a health care and pharmaceutical product distributor.

•ABC Pty Ltd wishes to upgrade the existing IT facility and develop a new Information System.

The IS upgrade is aimed to:

•Establish network facility connecting the branch offices to head office and warehouse to eliminate duplication of work at various levels.


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ABC Pty Ltd Case Study•Fast and accurate processing of the purchase orders, sales orders, management reports, accounting transactions etc.,

•Improving productivity through increased worker efficiency due to faster processing.

•Customer satisfaction etc.,

• Organisational structure, branch details, staff details and network facilities available are presented as charts in the next few slides.


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H iera rch ia l C h art fo r A B C P TY L TD

M elb ou rn e B risb an e

H ead O ffice B ran ch O ffice

S yd n ey O ffice P erth W areh ou se

M an ag in g D irec to r

ABC Pty Ltd Case Study


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H ierarch ia l C h art fo r A B C P TY L TD


F in an c ia l C oord ian to r IT M an ag er S a les & M arke tin g H u m an R esou rces


S yd n ey O ffice P erth

W areh ou se M an ag er

W areh ou se

M an ag in g D irec to r



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H ierarch ia l C h art fo r A B C P TY L TD


S a lly F ie ld sF in an c ia l C on tro lle r

Joh n N gIT M an ag er

A lan S m ithS a les & M ark tg

Jan e B row nH u m an R es


S yd n ey O ffice P erth

C h arlie A d am sW areh ou se M an ag er

W areh ou se

P au l H og anM an ag in g D irec to r



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D avid HB ran ch M an ag er

S ta ff: 1 0C om p u te rs : 2

M e lb ou rn e

S u e C la rkeB ran ch M an ag er

S ta ff: 5C om p u te rs : 2

B risb an e

S a lly F ie ld sF in an c ia l C on tro lle r

S ta ff: 6

Joh n N gIT M an ag er

S ta ff: 5 + con trac to rs

A lan S m ithS a les & M ark tgS ta ff: 1 0 (in c l 3

p rocess in g c le rks )

Jan e B row nH u m an R es

S ta ff: 2

H ead O fficeS ta ff:

O p S ys : U N IX & W in d ow sC om p u te rs :2 7

B ran ch O ffice :A lison G , M an ag er


S yd n ey O ffice

Ton y DB ran ch M an ag er


P erth

C h arlie A d am sW areh ou se M an ag er

S ta ff: 5C om p u te rs : 2 U N IX te rm in a ls

W areh ou se

P au l H og anM an ag in g D irec to r



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C om p u te rs : 2S tan d a lon e P C S

W in d ow s O SM ic roso ft O ffice

M e lb ou rn e

C om p u te rs : 2S tan d a lon e P C s


B risb an e

W orks ta tion s : 2 7M a in fram e on U N IX : F in ./In v

W in d ow s N T S erverM ic roso ft O ffice

B ran ch O ffice :W orks ta tion s : 7

C on n ec ted to H O ITR esou rces

S yd n ey O ffice

C om p u te rs : 1S tan d a lon e P C s


P erth

U n ix Term in a ls : 2M a in fram e on U N IX : F in ./In v

W areh ou se

C om p u te r S ys tem In fras tru c tu re



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Computer Workstation:

Pentium 200 Mhz processors

16 GB RAM 1GB HDD

Win 95 OS

Network: Only at Sydney

Ethernet 10 Mbps LAN

Link Protocol: TCP/IP

Terminal op speed: 4800 bps. Char based system


Existing Computer and network facilities:


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Product Details:

•No. of Product Lines: 5,400

•Suppliers: 12 •CHINA: 2 (two months for delivery)•US: 4•Australia: 6 ( two months for delivery)

•ABC will have sole distributor licence in Australia for these products and brand name.•Supplier willing to mfr products with ABC brand name.



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Sales:

Hopes to break $35 million turnover soon.Growth 10% per year.

100 Large retails chains are corporate customers dealing with 5 sales people at Sydney Head Office directly.

Regional branches sell to smaller, localised organisations.



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Sales: Regional branches:

Sydney - 250 customersMelbourne - 300 customersBrisbane - 150 customersPerth - 100 customers



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Month SalesJanuary $1,000,000February $1,200,00March $3,000,000April $4,000,000May $5,000,000June $4,000,000

July



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Month SalesJuly $4,000,000August $2,000,00September $1,500,000October $1,500,000November $1,500,000December $1,200,000

July

Total $29,900,900



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Order DetailsNo. of orders perannum

150,000

Average size of orderfor large customers

$5000

Average lines perorder for largecustomers

25

July



15

Order Details

Average size of orderfor large customers

$1000

Average lines perorder for largecustomers

5

July



16

Order DetailsProducts valued at $25 or more 20%Products valued bet $10 to $25 30%Products valued bet $5 to $10 25%Products valued below $5 25%

July



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ABC Pty Ltd Case StudyBusiness Team: (Week 1)

•Issue a project request to the IT Consultancy Team.

•Arrange a meeting with IT Team to discuss the possibility to upgrade your information system.

•Advise the IT Team to discuss alternative solutions for your company’s Information System Upgrade.

•Decide tentatively when the project needs to be completed and what could be the cost to the project.

•Decide on the level of participation of the Company staff in the development of the project.


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ABC Pty Ltd Case StudyBusiness and IT Teams (Week 1)

• Develop agenda for individual team meetings.

• Conduct team meeting and record minutes of the meeting.

• Develop agenda for Business / IT Team Meeting (consultation by team leaders after discussion with their team members during individual team meeting)

• Conduct Business / IT team meeting and record minutes of the meeting.

• Develop together a Project Charter.


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ABC Pty Ltd Case StudyIT Team (Week 1)

•Analyse the project request issued by the Business team.

•Request additional information (already provided in slides 1 to 16) and analyse the company’s Existing Information System Infrastructure and future needs.

•Suggest alternative solutions.

•Decide tentatively when the project needs to be completed and what could be the cost to the project.

•Decide on the level of participation of the Company staff in the development of the project

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