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Lecture a - Group 8 Mc100
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Transcript of Lecture a - Group 8 Mc100
8/3/2019 Lecture a - Group 8 Mc100
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MC 100 PRESENTATION
GROUP 8 : LECTURE ADiscuss how understanding non verbal
communication can avoid
miscommunication at workplace.(Min 4 forms of non-verbal)
Cheryl Kong Tsen Kee Lin Yeong Sze Ern
Mavic Ong Lim Sze Yee Chang Pei Yee
Vanessa Lee Wong Xin Huei Chik Tzen Hong
Johannan Sim Samuel Chan
8/3/2019 Lecture a - Group 8 Mc100
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NON VERBAL
COMMUNICATION A process of communication without words.
Functions of non-verbal communication :-
◦ Integrating with verbal messages
◦ Forming impressions
◦ Defining relationships
◦ Structuring conversation
◦
Influencing and deceiving◦ Expressing emotions
(Guerrero & Hecht; 2006, Burgoon & Hoobler, 2002; Burgoon
&Bacue; 2003, Afifi, 2007)
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Types of Non Verbal
Communication
There are 5 types of non-verbal
communication :
◦ Eye contact◦ Facial expression
◦ Space & territory
◦ Posture & gesture
◦ Physical appearance
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Eye Contact
Looking into peoples’ eyes
Cheapest & most effective means of
contact
Answer critical questions such as :
◦ Is he/she paying attention to what I say?
◦ Does he/she find me attractive?
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Eye Contact (ctd.)
Benefits of understanding eye cues inworkplace :
◦ Know when to stop talking
Visually inclined people will prefer less talking. By
knowing eye cues, we will have higher chance to makesuccessful business.
◦ Connect with others
Watching others attentively helps you to connect withhim/her.
◦ Understand different cultural interpretations
Looking in the eyes of others can be interpreteddifferently in Western and Eastern culture.
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Facial Expression
Complex set of muscles, bones, andnerves
◦ at least 80 facial muscles - >7000expressions
Communicate attitude, emotions,intentions
Hardest things to notice in non
verbal communication◦ avoid miscommunication by studying
and identifying Facial Expression
8/3/2019 Lecture a - Group 8 Mc100
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Facial Expression (ctd.)
Darvin’s Theory of Emotional Expression
◦ Use and recognition of facial expressions to
convey certain basic human emotions is partof human evolved nature, genetically inherited
◦
Arguments : dependent on social learning orconditioning (Culture Oriented)
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Facial Expression (ctd.)
Universal Facial Expression1. Happiness
◦ round eyes, smiles and raised cheeks
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Facial Expression (ctd.)
2. Sadness
◦ area around mouth and eyes
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Facial Expression (ctd.)
3. Anger
◦ Lower eyebrow and stare intensity
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Facial Expression (ctd.)
4. Fear
◦ around eyes, open mouth
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Facial Expression (ctd.)
5. Surprise
◦ raised eyebrows, wide open eyes and open
mouth
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Facial Expression (ctd.)
6. Disgust
◦ wrinkled nose, lowered eyelids and eyebrow,
raised upper lip
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How to Avoid Miscommunication?
By identifying the different type of expressions
Look first before starting a conversation
Ask a friend to take a picture of you whenyou’re having a conversation
Look at all the non-verbal cues includingbody posture, eye contact and listening totheir voice
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How to Avoid Miscommunication?
To avoid any argumentsbetween colleagues
To have a good
relationship with clients,colleagues and with theboss
To know whether theperson is telling the truthor lies
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Space & Territory
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Space & Territory (ctd.)
Definition
◦ the personal space around the body includes a
number of concentric circles where the closer
areas are reserved for more trusted people.
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Space & Territory (ctd.)
Different individual have meaning to
personal space and territory
Example
• The size of physical area
• Proximity to another person
• Obstacles between you and the person whom
you are speaking
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Space & Territory (ctd.)
½ to 1½ feet Intimate communication with friends
1½ to 4 feet Casual conversation with friends andcoworkers
4 to 12 feet Formal conversation with businessassociates
More than 12 feet Speeches and presentations to groups
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Space & Territory (ctd.)
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How To Avoid Miscommunication?
Divide offices into personal andimpersonal areas
Communicators are on the same physical
level- sitting or standing
Know the distance or personal space
between communicators
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Posture
Postures are also called illustrators. It can affect how we perceive a person
through posture, stance, bearing and subtlemovements and vice versa.
When listening/communicating with otherswe should watch over our posture
Understanding one’s posture in the big
picture not only one slight movement but thewhole of the person’s actions in therespective surrounding.
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Posture (ctd.)
A person might be seen as reserved orhostile when he or she crossed his or herarms or legs. That may not be the truth as heor she feels cold or uncomfortable.
Asians would usually keep a distancebetween people when they first meetsomeone or anyone. This does not mean theyare arrogant or conservative or shy.
Sitting or leaning back as in is seen as youare not interested in what the other partysaid.
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Gesture
Gestures are innate in us and we use them in ourdaily lives as they can express how we feel.
Gestures can be used to convey specific messagesthat have linguistic translation .
It is also generally widely understood even theymight carry different meanings in other cultures.
People do also use gestures that do not havespecific meanings but to emphasize a person’s
word. Gestures are innate in us and we use them in our
daily lives. They can express how we feel.
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Gesture (ctd.)
The sign language of thumbs up among
Malaysian means to praise or to
compliment one has done a great job while
it means the exact opposite in Thailand. Nails is interpreted as nervous but it may
be one’s habit
Although “OK” sign is made to seen as apositive gesture in the U.S but in some
other cultures, it is seen as a vulgar
gesture.
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How to Avoid Miscommunication?
We must first recognized differentgestures of other cultures, races and
nationality as the meaning of gestures can
very different across culture and religion . Understanding different meaning of
posture and gesture in difference cultures,
beliefs, habits, and norms can avoidmisunderstanding.
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How to Avoid Miscommunication?
To avoid misunderstanding to happen, wehave to be careful of how we project our
actions.
Always ask when there confusion arises toavoid miscommunication.
Keep an open mind as the world can be
very diverse in many ways.
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Physical Appearance
Vital element to convey a messagesuccessfully.
Decent physical appearance form positiveimage and good impression.
◦ Vital in workplace : healthy relationship withcolleagues.
Few components includes◦ Colour
◦
Clothings & Neatness◦ Hairstyles
◦ Use of cosmetics
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Physical Appearance (ctd.)
A) Colour◦ Different colors elicit different mood in
people.
◦Colour coordination affects perceptions andbehaviors
◦ Eastern and Western cultures might define
colours differently.
◦ Kanner (1989) : Black – powerful, brown –
lack sufficient authority, green – elicit
negative response [example in courtroom]
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Physical Appearance (ctd.)
Clothing & Neatness◦ Affect peoples’ perception about your social
class, seriousness, attitude and sense of style.
◦Blue collared workers : uniforms / casual
◦ White collared workers : formal / semi-formal
◦ Some companies have Casual Fridays
◦
Interview sessions : formal attire
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Physical Appearance (ctd.)
Hairstyles◦ Any hairstyle that is neat and tidy is
appropriate.
◦Conservative employers usually prefer maleworker with short hair.
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Physical Appearance (ctd.)
Use of Cosmetics & Body Adornment◦ Usually allowed for male and female.
◦ Tattoo and unnecessary piercings affect
impression.
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How to Avoid Miscommunication?
Try to understand the colour of dressing in certain culture, countriesand region.
Wear appropriate attire in certainplaces.
Over radical hairstyles such asMohawk and Punk will lead you tobe labeled as immature and refusal toconform to social norms.
Too much cosmetics: Negative Image Too much jewellery: Jealousy
If there is any tattoo, try coveringthem in workplace to create a betterimage
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Conclusion
Non verbal communication is as importantas verbal communication in workplace.
Being able to encode and decode non
verbal cues successfully will bringharmony & job satisfaction.
Relationship with colleagues and
employers will be much better if wemaster non verbal communication.