Lecture 4-Hospitality in T T

8/13/2019 Lecture 4-Hospitality in T T

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Lecture 4: Hospitality in Travel & Tourism

Crist ina Maxim

[email protected]


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Secondary Hospitality Providers

Hospitality in Travel and Tourism

Conferences & events, visitor

attractions, and theme parks

Passenger transport


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conference facilities

visitor attractions

transport providers, eg airlines, ferry

companies and rail services

terminals, eg airports, ferry terminals and

rail stations

theatres and cinemas

leisure outlets

nightclubs


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Holidays

The hospitality industry feeds off leisure, travel and

tourism because, as more people have disposable

income to spend and more free time, the demand for

holiday destinations increases.Travel

More and more facilities are needed along and around

the travel routes that people use to get to these

destinations.Leisure

The wider leisure industry, such as participating in or

watching sport or going to the theatre, also increases the

need for hospitality facilities.


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(After Holloway J C,The Business ofTourism, Pitman 1994)


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If a 4-star, 200-bed hotel with a wide range of facilities

opens, the impact and support is even greater:

The swimming pool needs 2 lifeguards.

The spa needs 4 beauty therapists and 2hairdressers.

The hotel has a contract with a local laundry

company to clean its bedding and towels2

jobs created. The hotel has a continuous refurbishment

programme that employs 2 decorators full-time.

Demand for food and drink supplies helps many

local companies.


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Case studyRadisson Blue Hotel, Latvia


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This sector comprises all the places you mightvisit as your primary destination while on

vacation, as well as all those places you might

stop to check out en route to your primary

destination.

In other words, everything from amusement

parks (for instance, Disneyland) to notable

natural landscapes (the Grand Canyon),

famous or historical buildings (Tower ofLondon), and in some cases entire towns or

cities (Cambridge).


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Theme parks/amusement parks (water parks,

amusements, themes)

Museums & galleries (art, cultural, historical,

collection-based, virtual, open air museums)

Natural (gardens, national parks, forests)

Animal (safari, farms, zoos, aquariums)

Visitor centres (cultural, industrial, transport)

Religious sites

Heritage (castles, forts, historic houses, monuments,

industrial, dark, archaeological, military, music)

Leask, A. (2010)


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Thorpe Parkis a theme park in Chertsey, Surrey.


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The Barton Grange Hotel in Lancashire has one largebanqueting suite used for conferences during the week and

parties and weddings at the weekend. The room has sliding

doors so it can be divided into several smaller rooms and

has a separate entrance to the main hotel. There is a

conference manager and a banqueting manager. They look

after the two different types of business but use the same

accommodation and staff. The kitchen has a separate

service area for the banqueting suite but chefs can work in

this area and in the main restaurant kitchen on the sameday. The hotel also has two distinct restaurants: a 30-seater

fine dining restaurant open evenings only and a less formal

restaurant where snacks and full meals can be eaten all

day. This restaurant offers a childrens menu.


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Study a local hospitality establishment.

Identify

the different services it offers

the different client groups it targets


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Lecture 4-Hospitality in T T

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Transcript of Lecture 4-Hospitality in T T