How we create bespoke e-learning

Introductions

Lindsey ReesContent Creation Manager

Julian StubbsInstructional Designer

What is Content Creation ?

Have you considered instructional design?

Have you used the Authoring Tool?

Have you created your own graphics?

Action Mapping

http://blog.cathy-moore.com/

And why aren’t they doing it?

Action Mapping Example

STEP 1: Identify the business goal

Good: Increase widget sales 8% by Q4

Avoid: Salespeople should know all the widget features

Action Mapping Steps

STEP 2: Identify what people need to do to reach that goal

To increase sales, our salespeople must:• Ask questions that uncover a customer’s needs.• Identify the best widget for the customer.• Emphasize the benefits that will matter most to• the customer.

These statements describe actions, not knowledge

Action Mapping Steps

STEP 3: Design activities that help people practise each behaviour

• A fictional customer appears. The learner chooses questions that will reveal the customer’s needs.

• A customer wants to reduce their electricity use. The learner identifies the best widget and explains their choice.

Avoid fact checks and trivia games. These don’t happen in the real world.

Action Mapping Steps

STEP 4: Identify what people (really, really) need to know

Identify the information that the learners must have to complete each practice activity.

We should cover thehistory of widgets!

We should describethe supply chain forwidget parts.

Task: Apply action mapping principles to the following…

Content: Dealing with subject access requests involving other people’s information

Target audience: Contact centre staff at Wickstafford Council

What will you do differently?

Any questions?

Demos• Homes for Islington: Mental Health Awarenesshttp://www.learningpool.com/hfi/mod/scorm/player.php?a=296&scoid=931

• Powys: People Managerhttp://www.learningpool.com/powys/mod/scorm/player.php?a=237&scoid=629

• Blaenau Gwent/Home Office: Community Safety Partnerships

http://www.learningpool.com/communitysafety/mod/scorm/player.php?a=251&scoid=841

• Social Media Blog Video• Leadership Videos

Subject Access Request Example

STEP 1: Identify the business goal

Call centre staff to be able to correctly decide when to disclose information following a subject access request

Subject Access Request ExampleSTEP 2: Identify what people need to do to reach that goal

1. Identify if the information requested relates to other individuals as well as the individual making the request

2. Identify if it is possible to comply with the request without revealing information which relates to and identifies a third party individual

3. If possible, obtain consent from third party

4. If not possible, decide whether it would it be reasonable to disclose without consent

Subject Access Request ExampleSTEP 3: Design activities that help people practise each

behaviour

1. Identify if the information requested relates to other individuals as well as the individual making the request

Show a number of different potential scenarios including the request and the associated requested information. Ask the learner to make a judgement on whether disclosure would affect a third party. This could be extended to an online resource with a variety of scenarios that are available as a reference for learners whilst doing their daily role. These could be used if they are unsure, to help them compare the current decsion to some model answers.

Subject Access Request Example

STEP 4: Identify what people (really, really) need to know

In this instance, really very little. If you are concerned about launching straight in you could give a couple of example scenarios with appropriate responses before getting them to decide.