Learning Organization – State of the Unionvon lernOS, GTD, OKR, PKM, WOL & Co.

@simondueckert, KnowTouch 2018, Nuremberg, 22.06.2018

Agenda2

Introduction

From „We will learn“ to „I will learn“

OKR as a Basic Pattern

lernOS Canvas

Next Steps

Rückblick knt16: KnowTech 1999 – 20153

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Audi: Enterprise Social Network bei Audi – ein Erfahrungsbericht

Medical Valley: Community Management in wissensintensiven Clustern

adidas: MOOCs als Anwendungsfall in sozialen Intranets?

Audi: Das Audi wikinet – die Wiki-Methode im Einsatz bei einem Automobilhersteller

Schaeffler: Erfahrungsbericht SchaefflerWiki: Wissensverteilung und –vernetzung im Kontext der Lernenden Organisation

Metro: Keep Experience –Unternehmenswissen bewahren

Schaeffler, Festo:Wissensmanagement-Strategie-Workshops

adidas: Collaboration und Wissensmanagement in der adidas AG

EB: EB Automotive 2.0 – die Wiki-Methode im Kontext der Lernenden Organisation

Schaeffler: Die Methode Expert Debriefing

BOSCH: Praxisleitfaden Wissensmanagement –Transfer von Wissensmanagement-Best-Practices

Werkzeuge zum Wissenserwerb und zur Wissensnutzung

Wissensmanagement –Das Erlanger Modell

Von Unternehmenszielen zu Wissensmanagementzielen

Auf dem Weg zu einem innovationsunterstützenden Wissensmanagement im Projektumfeld

Qualitätsgesteuerte Sicherung von Wissen in Unternehmen

Toolgestützte Nachbereitung von Experteninterviews für den Aufbau hypertextbasierter Wissenssysteme

Rückblick knt16: KM Evolution4

TOOLTOOLKIT

FRAMEWORK(einer Lernenden Organisation)

Evolution Wissensmanagement

Imp

act

Rückblick knt16: Learning Organization Framework5

▪ Ein gemeinsames Management-Framework einer Lernenden Organisation

▪ Neue ISO 9001:2015 bietet eine gute Ausgangsbasis

▪ Neben einer Visualisierung gehören Technologien, Prozesse, Rollen und Governance-Strukturen zum benötigten Framework (s.a. Milton)

▪ Für die Implementierung ist Kotters Dual Operating System ein gedanklich ein guter Ausgangspunkt

Der Weg in die Zukunft wird nicht einfach, aber …6

Bild: Gordon Tredgold

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But …… what did we work

on since then?

We created lernOS8

▪ lernOS is an operating system for livelong learning and learning organizations.

▪ lernOS can be used by individuals, teams, and organizations.

▪ lernOS fosters the right mindset, trains the right skills and provides the right tools for the digital connected knowledge society of the 21st century.

▪ lernos is Esperanto: future tense of "to learn“(lernos mi: I will learn, lernos vi: we will learn).

▪ lernOS ist published under Creative Commons CC BY license (permissive license, free cultural works).

Source: https://github.com/simondueckert/lernos

▪ Inspired by @spr2 and thesquared wheel men.

▪ For developping a learningorganization you need morethan methods & tools.

▪ You need:▪ Mindset: How you see the

world and how you think aboutit.

▪ Skillset: Your capabilities basedon knowledge & experiences.

▪ Toolset: The method and toolsyou use to get things done.

lernOS Wheel: Mindset, Skillset, Toolset9

Source: https://github.com/simondueckert/lernos, https://hakanforss.wordpress.com/2014/03/10/are-you-too-busy-to-improve

▪Creating a learningorganization is an iterative process (sprints).

▪ Scope of implementationcan be personal, team, organization (or society).

▪ The lernOS toolbox (was Management 2.0 Toolkit)provides tools & methodsfor developping mindset, skillset & toolset.

lernOS Process & Toolbox10

Source: https://cogneon.de/lernos

Learning Organization by David Garvin11

Building Block Distinguishing Characteristics Example

Leadership thatreinforceslearning

The organization’s leaders:▪ Demonstrate willingness to entertain alternative viewpoints▪ Signal the importance of spending time on problem

identification, knowledge transfer, and reflection▪ Engage in active questioning and listening

Harvey Golub, former CEO of American Express, challengedmanagers to think creatively by asking them questions such as, “What alternatives have you considered?” and “What are your premises?” His questions generated the open-minded discussion crucial to learning.

Concrete learningprocesses

A team or company has▪ formal processes for:▪ Generating, collecting, Interpreting, and disseminating

information▪ Experimenting with new offerings▪ Gathering intelligence on competitors, customers, and

technological trends▪ Identifying and solving problems▪ Developing employees’ skills

Through its After Action Review process, the U.S. Army conducts a systematic debriefing after every mission, project, or critical activity. Participants ask, “What did we set out to do?” “What actually happened?” “Why?” and “What do we do next time?” Lessons move quickly up and down the chain of command and laterally through websites. Results are codified.

A supportivelearningEnvironment

Employees:▪ Feel safe disagreeing with others, asking naive questions,

owning up to mistakes, and presenting minority viewpoints▪ Recognize the value of opposing ideas▪ Take risks and explore the unknown▪ Take time to review organizational processes

Children’s Hospital and Clinics in Minnesota instituted a new policy of “blameless reporting.” The policy replaced threatening terms (“errors,” “investigations”) with less emotionally laden ones (“accidents,” “analysis”). People began identifying and reporting risks without fear of blame. And the number of preventable deaths and illnesses decreased.

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But …… what‘s in it for me?

▪ In our adidas Learning Campus project one of theclaims was:„You Learn … We Grow“

▪Creating a learningorganization means tosupport individual learning, team learning and organizational learning

adidas Learning Campus13

Source: adidas Presentation „adidas Group – New Way Of Learning“ (2015).

Bosch Learning Company (BLC)14

Source: https://www.bosch.com/explore-and-experience/denners-view-digital-learning

▪Project Evolution @ Bosch:▪ Enterprise 2.0

▪ Internal Community Management

▪ Agile Company in the Digital Age

▪ Working Out Loud™

▪WOL Value Proposition contains „Learning Organization“

Bosch Learning Company (BLC) + WOL™15

Source: https://www.linkedin.com/pulse/working-out-loud-bosch-katharina-krentz

Working Out Loud™16

Working Out Loudstarted in IT (2010) …

… and became atool for HR too (2017).

Source: https://thebryceswrite.com/2010/11/29/when-will-we-work-out-loud-soon, https://hrstrategie.blog/2017/11/25/wolcop-hr-excellence-awards

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But …… how to connect individual

and organization level?

▪ Agile planning and governanceprocess created by Andy Grove at Intel (1983), brought toGoogle by John Doerr (1999).

▪ Definition of max. 5 objectivesevery 3-4 month with max. 4 key results each.

▪ OKR are defined on personal, team, and organizational level.

▪ OKR are transparent accrossthe organization.

▪ OKR can be seen as a radicaland continuous way to workout loud.

Objective Key Results (OKR)18

Source: https://www.youtube.com/watch?v=mJB83EZtAjc

OKR @ adidas/runtastic19

Source: http://www.wonderwerk.at/wp-content/uploads/2017/09/OKR-Forum-2017_Runtastic.pdf

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But …… how to start working

with GTD+PKM+WOL+OKR?

▪BMG: graphicalframework to describe and design business modelswith 9 building blocks.

▪Created by Alexander Osterwalder in 2008.

▪Adoptions for Teams (Business Models forTeams) and Individuals(Business Model You) available.

Business Model Canvas (BMG)21

Source: https://en.wikipedia.org/wiki/Business_Model_Canvas.pdf

▪ lernOS Canvas (formerlyWOL+/LOL+ Canvas) usesthe same structure as BMG.

▪ The Building Blocks arederived from methods like Getting Things Done (GTD), Objectives Key Results(OKR), Personal Knowledge Management (PKM) and Working Out Loud™ (WOL).

▪ lernOS canvas is publishedas free cultural works (CC BY) on github.

lernOS Canvas22

lernOS Canvas23

Zwerge24

Source: Shadow of the Collossus (Sony), modified by @rstockm

▪ lernOS is a framework thatstands on the shoulders ofgiants.

▪We collected a list of 50+ roots and inspirations in the wiki of the lernOS repository on github.

▪Go there and check it out:https://github.com/simondueckert/lernos/wiki

lernOS Roots & Inspirations25

▪ lernOS sessions at #knt18, #clc18, #gkc18

▪ lernOS User Group on Telegram: https://t.me/lernos

▪ 17/7/9 Open Webconferencew/ introduction & AMA

▪ lernOS Canvas as templat on https://canvanizer.com

▪ lernOS presentation at #ioms18

▪ Provide Feedback as „issue“ on github or become part ofthe developer team

Next Steps26

Der Weg in die Zukunft wird nicht einfach, aber …27

Bild: Gordon Tredgold

Contact

@simondueckertsimon.dueckert@cogneon.de

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KEEPCALM

&LEARN

ON