Learning Institute Handbook 2011-12

The Learning Institute Handbook 2011-2012

www.learninginstitute.qmul.ac.uk

If you require this publication in a different format (Large print, electronic, audio, etc.) we will endeavour to provide this where possible.For further information and assistance, please contact:Nicole Nathan on [email protected] or (0)20 7882 2808.

Welcome

The Learning Institute HandbookFor 2011 to 2012

Introduction by Professor Simon Gaskell, Principal

Once again I am pleased to have this opportunity to introduce the Learning Institute Handbook for Queen Mary staff for the newacademic year.

The year ahead brings many new challenges for all of us. As wemove towards a new era of increased student fees, we need to besure that we offer the best possible experience to our students tomeet fully their expectations. This will apply to all Queen Mary staff,whatever their role. At the same time we are striving to assureexcellence in the research that we do across all schools and

institutes. Perhaps more than ever in our past, we need to ensure we can offer a full range ofdevelopment opportunities for all staff that can support them in delivering their full potential. Naturallythese things will happen in schools, institutes and within the Professional Service areas. At institutionallevel, The Learning Institute has developed a comprehensive programme for the year ahead that will forma sound base for staff to fine tune and enhance their own skills and abilities, according to their individualcontext and need.

I am sure that colleagues will have taken the opportunity in their personal appraisals to reflect how theycan best meet the emerging challenges over the forthcoming year. For many this may mean consideringmentoring and coaching arrangements working with trusted colleagues. This is just one example of thespecialist advice that The Learning Institute can provide.

On behalf of the Senior Executive I commend this handbook to you.

Professor Simon Gaskell

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Contents

Welcome from the Principal 3

The Learning Institute at Queen Mary, University of London

Learning Institute staff contacts 6Where to find the Learning Institute 7

Services offered by the Learning Institute

Professional Development ServicesAdvice for all Staff 8Personal Effectiveness Workshops and Courses 8Leadership and Management Development 9Appraisal Support 10Queen Mary Induction Events 10Confidential Consultancy and Support for Senior Staff 10Tailored Services 10Professional Development Fund and ProfessionalDevelopment Loans 11

Learning, Teaching and Assessment ServicesAccredited Programmes and Workshops to Support Learning,Teaching and Assessment 12Recognising and Rewarding Excellence in Teaching 13Small Grants for Learning and Teaching 14Sharing Good Practice in Teaching and Assessment 14Support for those who teach part time 14PhD Supervision 14Supporting Curriculum Design and Development 15Support for the Periodic Review Process 15Institutional and Practice-Based Research 15

E-Learning ServicesDevelopment Programme 16 E-Learning Production Scheme 16 E-Learning Studio 16 Practitioner’s Network 16 Strategy, Planning, Projects 16 Distance Learning 16 For Students 16

Researcher Development ServicesPostgraduate Research Student Development Programme 17 Professional Development and Consultancy for Academic and Research Staff 18 Programmes in Academic Practice 19

Graduate Attributes and Entrepreneurship ServicesAccrediting Students’ Development of Graduate Attributes 20 Incorporating Graduate Attributes in Curricula 20 Supporting Student Learning from Extra-Curricula Activities 21 Career Diagnosis Site for Medical Students 21 Website to Support Dental Students’ Career Decision Making 21 Mind The Gap: a Website to Enhance Students’ Engagement with Employability 21 Enhancing Students’ Engagement with Business 22 Supporting Student Entrepreneurs in Starting a New Enterprise 22

Professional development and trainingopportunities offered by other Queen Maryproviders

Advice and Counselling Service 25

Finance 26

Occupational Health and Safety 27

Human Resources 30

Information Compliance 32

IT Services 33

Language Learning 34

Library 35

Thinking Writing 36

The Learning Institute working with Queen Mary Innovation Ltd 37

Courses and Course BookingThe LI course booking database 39Index of courses 40LI short courses programme - Booking Arrangements 56

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5www.learninginstitute.qmul.ac.uk

The Learning Instituteat Queen Mary, University of London

Contact us:

Director: Dr Steve Ketteridge e: [email protected]

Deputy Director: Mr Sam Brenton e: [email protected]

Head of Academic Practice: Mr David Andrew e: [email protected] Education Adviser: Dr Matthew Williamson e: [email protected] Development Adviser: Dr Giles Martin e: [email protected] Student Development Adviser: Dr Jo Cordy e: [email protected] Adviser – Early Career Teachers: Vacant

Head of Leadership and Management Development: Dr Fiona Stephen e: [email protected] Learning and Development Manager: Ms Cheryl Measures e: [email protected] Adviser for Research Staff: Dr Ian Forristal e: [email protected]

Head of E-Learning: Mr Sam Brenton e: [email protected] Learning Technologist: Mr Eoin McDonnell e: [email protected] Technologist: Ms Stella Ekebuisi e: [email protected] Technologist: Mrs Alysa Bramble e: [email protected] Services Manager: Ms Gill Ritchie e: [email protected] Policy Manager: Mr Brett Lucas e: [email protected] Student Support Adviser: Mr Manoj Singh e: [email protected] Support Adviser: Mr Lawal Muhammad e: [email protected] U Project Officer: VacantVLE Project Officer: Vacant

Head of Skills and Employability: Dr Graham Thomas e: [email protected] Development Adviser: Dr Caroline Walker e: [email protected] Education Coordinator: Dr Kevin Byron e: [email protected]

Institute AdministrationInstitute Manager: Mrs Nicole Nathan e: [email protected] Administrator (Resources): Mr Hassan Mahmud e: [email protected] Administrator (Operations): Ms Ayesha Khanam e: [email protected] Assistants: Miss Samantha Harding e: [email protected]

and one vacant post

Visiting Professor in Leadership and Management Development: Prof. Stephanie Marshall e: [email protected]

Contact [email protected] with any questions related to practical matters e.g. about LI services, events and courses.

The Learning Institute at Queen Mary

The Learning Institute

6 www.learninginstitute.qmul.ac.uk


7www.learninginstitute.qmul.ac.uk

Where to find the Learning Institute

The LI is situated in The Bancroft building (circled on the map below) on the Mile End Campus

Arts One 29

Arts Two 27

Arts Research Centre 31

Bancroft Road Teaching Rooms 60

Computer Science 6

Engineering Building 7

Environmental Health and Safety 10

Fogg Building 11

Francis Bancroft Building 26

G.O. Jones Building 20

Geography 19

IRC 13

Informatics Teaching Laboratories 5

Joseph Priestley Building 34

Library 25

Law 28

Lock-keeper’s Graduate Centre 33

Mathematical Sciences 4

The People’s Palace / Great Hall 15

Queens’ Building / Octagon 16

M Educational / Research

Albert Stern Cottages 3

Albert Stern House 1

Beaumont Court 43

Chapman House 35

Chesney House 37

Creed Court 46

France House 45

Feilden House 41

Hatton House 32

Ifor Evans Place 2

Lodge House 38

Lindop House 23

Lynden House 48

Maynard House 36

Maurice Court 47

Pooley House 49

Selincourt House 40

Varey House 39

Residential FacilitiesAdvice and Counselling Service 17

Bookshop 51

Clock Tower 62

Curve 53

Drapers’ Bar 58

Ground Café 52

Health Centre 18

Hive 21

Hub 24

Infusion 59

Mucci’s 54

Police Box 30

Post Room 14

QMotion Fitness Centre 57

Residences Reception 44

Security 61

St Benet’s Chapel 22

Students’ Union 8

Students’ Union Offices / Blomeley Centre 50

Village Shop 42

Westfield Nursery 9

World Marché 55

Bicycle parking 3

Cash machine 3

Staff car park )No Smoking policy on campusCCTV operates on this campus

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Holton Street

Massingham Street

Longnor Road

Bradwell Street

Mile End Hospital

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Mile End RoadStepney Green Tube Station Mile End Tube Station

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No Smoking policy on campusCCTV operates on this campus

The Bancroft Building

Professional Development

Maintaining a programme of career and personal support for allstaff is identified as a strategic enabling aim for Queen Mary andthe participation of staff in career learning and developmentprogrammes is a measure of this commitment.

We offer a range of opportunities for all Queen Mary staff to becomemore effective in their current roles and to prepare for new projectsand possible career progression. The focus is on you as an individualin developing your knowledge and skills, whilst building on yourexperience. This can then be applied to your learning in yourpersonal work context, the College as a whole and the widerenvironment.

In addition to classroom based teaching and discussion, ourapproach combines a variety of learning experiences includingfaculty-led case studies, work-based projects, one to one coachingand leadership development groups. For more professionaldevelopment opportunities around your research and teachingactivities, see also the sections on Researcher Development andLearning, Teaching and Assessment.

Advice for All StaffYou may not see a course that seems right for you, or you are awareof an area where you wish to develop but are unsure whether acourse is what you need. If this is the case, please do get in touchwith us and we will endeavour to advise you.

We know that attending a course is not the only way to learn. Thereare many different ways of meeting developmental needs and someof the most effective will be informal, quick and easy to access.These include being coached or mentored, reading, distance learningand using web resources, work-shadowing (working alongsidecolleagues), etc. We can help you to identify how to close the gapbetween where you are now and where you would like to be, soplease do make use of us.

For: All staff

Contact:Professional Services Staff: Ms Cheryl Measures e: [email protected] Staff: Dr Fiona Stephen e: [email protected] Staff: Dr Ian Forristal e: [email protected] Research Students: Dr Jo Cordy e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/prodev/

Personal Effectiveness Workshops and CoursesThis series of open courses and workshops provides one way to meet your developmental needs. The topics covered by theprogramme focus on four key areas:

• CommunicationInfluencing skills, managing conflict, presentation skills,effective writing, assertiveness

• AdministrationAccredited programmes for administrators, note taking, chairing meetings, supporting students, data protection

• OrganisationPerformance management, project planning, managing multiple priorities, stress management

• Personal developmentNegotiation skills, enhancing your personal presence, career planning, planning for retirement.

For: All categories of staff and Research Students (Please be awarethat if you are a PhD student, researcher or academic, we may offercourses specifically for you in some of these areas; please check thefull course listing for details).

Contact: Ms Cheryl Measures [email protected]

Links: www.learninginstitute.qmul.ac.uk/prodev/

Courses: See the Personal Effectiveness section of the coursesindex



Successful graduates of the OCN accredited ‘Professional Administrative Support’ receivetheir certificates from the Principal.


9To book a course: www.learninginstitute.qmul.ac.uk/booking

Leadership and Management DevelopmentIn 2005 the College introduced a framework for leadership andmanagement development along with a new series of programmesfor research and academic staff.

We offer an incremental series of management developmentprogrammes, on a pathway from Introduction to Leadership andManaging Teams finishing at MBA level, which are all accredited orendorsed by an appropriate body (Figure 1).

ResourcesThe Leadership Programme also provides a variety of other resourcesfor the whole community of Queen Mary staff such as the AshridgeBusiness School Virtual Learning Resource Centre which you canaccess from the LI website.

For: All staff

MBA (Part 2)

OU Business School

MBA in HE Management

Institute of Education

MBA in HE Management

Short course provision from Institute of Directors and Harvard Business School

Senior Strategic Leadership (Leadership Foundation for Higher Education)Preparing For Strategic Leadership

(Leadership Foundation for Higher Education)

Certificate For First-line Supervisors

(National Open College Network)

Introduction to Leadership and Managing Teams (Institute for Leadership and Management)

Future Leaders:Introduction to Leadership and Managing Teams (Institute for Leadership and Management)

MBA (Part 1)

OU Business School

Professional Certificateof Management (CMS)

OU Business School or Birkbeck College

Post-GraduateCertificate in Professional

Practice in HEAdministration

Association for UniversityAdministrators

(60 credits at M level)

Professional Leadership andManagement For Support Staff(National Open College Network)

Professional Leadership andManagement Award University

Administrators(Institute for Leadership and Management)

Leadership and Management: A Strategic Perspective For Senior Staff(Institute for Leadership and Management)

Leading and Managing Your Research Team:Managing the Human Factor

(Institute for Leadership and Management)

Professional Support Pathway Academic and Research Pathway

Figure 1 Leadership and Management Development Framework

We can offer advice on which pathway may be best for you.

The majority of leadership and management programmes aredelivered internally and the course team includes the Institute’sVisiting Professor. The approach of the programmes is contextuallygrounded using the actual leadership challenges and experiences ofparticipants as a source for case studies and leadership developmentgroups.

Contact: Ms Cheryl Measures e: [email protected] Ian Forristal e: [email protected] Fiona Stephen e: [email protected]

Courses: See the Management Development section of the courses index


Appraisal SupportThe Queen Mary Performance Appraisal Scheme (QMPAS) has been implemented throughout the College and involves all staff as acontractual requirement. All appraisers need to be inducted into thescheme before conducting any appraisal meetings. Full details of thescheme and many supporting materials (including the relevant forms)are available on the website from the link below.

There is a series of workshops throughout the year for staff who needto qualify as new appraisers, or for those who would like to improvetheir appraisal meeting skills. If you are new to Queen Mary andwould like to find out more about the scheme, there is also an‘Introduction to Appraisal using QMPAS’ available online at the linkbelow.

For: All staff

Contact: Ms Cheryl Measures e: [email protected]

Link: www.learninginstitute.qmul.ac.uk/prodev/qmpas

Courses: See the Appraisal section of the courses index

Queen Mary Welcome Event for New StaffAll new members of staff are invited to a Queen Mary welcome eventupon joining the College and we run these three times a year. Theday includes presentations from senior members of the College anda lunchtime information fair with Professional Service departmentsand trades union representatives. New staff will automatically receivepersonal invitations from The Learning Institute in advance of the nextinduction event. An updated version of our on-line introduction to the College is available and may be of interest.

Link: www.learninginstitute.qmul.ac.uk/prodev/induction

For: All new staff

Contact: [email protected]

Confidential Consultancy and Support for Senior StaffDelivering results, dealing with change and emerging agendas, bringsa raft of challenges for those with leadership responsibilities. Advice,information, personal consultancy and support is available in strictestconfidence with us or our Visiting Professor.

For: Senior Managers and Heads of Schools and Institutes.

Contact: Dr Fiona Stephen e: [email protected]

Tailored ServicesWhilst individual development is vital for both the person concernedand Queen Mary, improvements in performance can be achievedthrough more subtle organisational development.

This might mean a department or research group reviewing and developing their effectiveness in key areas:

• Strategy – clarity of direction and values, business and operationalplanning, learning and development plans, departmentalcommunications

• Management – a shared understanding of expectations, an agreedand consistent approach to managing people and finance, teambuilding, special consideration of the issues and practicalities inmanaging research teams.

We work in conjunction with Faculties, Schools, Institutes andProfessional Services and support development plans leading to Investors in People status. For further details please contact us.

For: Directors, Heads of Schools, Services, Institutes and Centres.

Contact: Dr Fiona Stephen e: [email protected]


Queen Mary Welcome Event for New Staff 2011.

Principal and Vice Principal with participants on the first High Potential Leadersprogramme at Chicheley Hall, 2011.



Drapers’ Award for Outstanding ServiceThe Drapers’ Awards for Outstanding Service to the College areintended to recognise and honour people whose contribution hashad an outstanding and significant impact either beyond theirimmediate School/Institute/Centre or over a sustained period of time.All members of staff- except academics - are eligible for nominationfor these awards. (Academic staff are eligible for awards awardedthrough separate schemes for academic staff.)

Nominations may be made by members of staff or students andshould be for outstanding performance which contributes significantlyto the Queen Mary’s mission. The awards for the 2011 session willbe for £1000 each.

The judging panel will be chaired by the Principal, Professor SimonGaskell, and each of the winners will be presented with their awardby him at the annual Award Presentation Reception in November2011. Every nominated candidate will receive a Certificate ofRecognition.

Professional Development Fund andProfessional Development LoansWe are sometimes able to contribute towards the cost of awardbearing professional development programmes for individualmembers of staff provided there is a strong business case andsupport from the relevant Head of School. In some cases we mayalso be able to offer Interest Free Loans to enable members of staffto fund course fees outside the College provided that the individualmember of staff meets the criteria for funding.

See our relevant guidelines through the link below

For: All eligible staff

Contact: Mrs Nicole Nathan [email protected]

Link: www.learninginstitute.qmul.ac.uk/prodev/

Mrs Julie Pinborough, School of Law, receiving her Drapers’ Award for OutstandingService 2010 from the Principal.

Learning, Teaching and Assessment


We offer services to support academic staff and other staff who support student learning in the development of learning,teaching and assessment and to enhance the studentexperience at Queen Mary. These include workshops on learningand teaching matters, accredited programmes for staff whoteach, schemes to recognise and reward excellence in teaching,and support for the development of local teaching andassessment strategies across the College.

Through these services we support the implementation of theLearning, Teaching and Assessment Strategy and the College’sStrategic Aim 2: ‘To disseminate knowledge through the presentationof inspirational and authoritative teaching programmes to a diverseconstituency of talented undergraduate and postgraduate students’.

Whether you are interested in your own development as apractitioner, good practice in the College and beyond, thedevelopment of strategy, or particular issues around - for example –good practice in assessment or observation of teaching, we hopeyou will find our services useful.

Accredited Programmes and Workshops to Support Learning, Teaching andAssessmentWe offer programmes and workshops to help you develop anddeliver the innovative and inspirational teaching programmes that arecrucial to the College’s success. These are free for academic staffand others in trust who teach our students at Queen Mary.

Our workshops, which are open to all staff, cover a range of issuesaround learning and teaching and programme design. For moredetails, see the index at the back of this book and our online coursebooking system, which you can reach from our website. In additionto the advertised workshops, we can also work with you to designand run bespoke sessions around particular topics, for example toexplore issues that may be a priority within your own subject area. If you would like to take advantage of these, please do get in touch.

We offer three accredited programmes designed to help in your roleas an academic practitioner, and to improve the student experience:

The Certificate in Learning and Teaching (CILT) is a programmefor new or inexperienced staff with limited teaching responsibilities. It is a two module introduction to the knowledge, skills and principlesrequired to be an effective teacher. It combines workshops,independent study and work-based activity such as teachingobservation. CILT is worth 30 Level 7 credits and successfulcompletion also entitles participants to Associate Membership of the Higher Education Academy (HEA) (Standard Descriptor 1).

Contact: CILT Programme Director: Dr Giles Martin e: [email protected]

The Postgraduate Certificate in Academic Practice (PGCAP) isaimed primarily at new members of academic staff, but is open toany other members of College who wish to gain a qualification inacademic practice (spanning teaching, research, academicmanagement etc.). The PGCAP is worth 60 Level 7 credits. It is afour module programme intended to develop the knowledge, skillsand principles required to be effective in academic practice. It placesemphasis on the development of practice at disciplinary level andcombines workshops, independent study and work-based activitysuch as teaching observation. It has been designed to enable newacademic staff who have not taught before to meet their probationaryrequirements. Successful completion of PGCAP also entitlesparticipants to membership of the Higher Education Academy (HEA)(Standard Descriptor 2).

Contact: PGCAP Programme Director: Dr Matthew Williamson e: [email protected]

The Postgraduate Diploma in Academic Practice is aimed atanyone who is teaching at Queen Mary and has more than threeyears’ relevant experience, or has completed PGCAP (or a similarPostgraduate Certificate at another institution). Anyone can undertakethe programme, and we have tried to make it as simple as possiblefor colleagues to enrol, study and complete the assessment for it.There are two modules, each of which is worth 30 credits at Level 7.If you are interested in enrolling on the programme, or want moreinformation, all you need to do is contact the Programme Director,David Andrew e: [email protected]

Please get in touch with us if you’re interested in joining any of theseprogrammes. You can also find more details on our website (linkbelow).

For: All staff engaged in learning teaching and assessment.

Contact: PGDip Programme Director: David Andrew e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta

Courses: See the Learning, Teaching and Assessment sections of the index



Recognising and Rewarding Excellence in TeachingThe recognition and reward of teaching excellence is central to theaim of improving student satisfaction at Queen Mary.

We run internal schemes for the recognition and reward of excellencein teaching. The Drapers’ Awards for Teaching will seek studentnominations, and one Award may be made per School for the bestteacher. In 2011/12 we will be launching the Drapers’ TeachingFellows scheme, which will invite applications from those members ofstaff who wish to make a case for excellence in teaching. It is hopedthat this scheme will enable us to identify potential nominees for theNational Teaching Fellowships Scheme, run by the Higher EducationAcademy. This prestigious national scheme allows every Institutionwhich teaches at degree level or above to nominate up to threemembers of staff. Each year, 50 National Teaching Fellowships areawarded to those judged the best performing of the applicants.

Queen Mary has an enviable track record in being awarded NationalTeaching Fellowships, having received at least one fellowship eachyear since we began to submit nominations in 2006 and QMUL nowhas won a total of 8 fellowships, making it the institution with thehighest success rate among the 1994 Group institutions and also themost successful institution in Greater London. The Learning Instituteoffers support, mentoring and coaching for potential and actualnominees for the National Teaching Fellowships Scheme.

We also offer Drapers' Prizes for the Development of Teaching andLearning. These are given to acknowledge important newdevelopments in teaching and learning that have taken place atSchool and disciplinary levels. Each year up to six prizes are awardedof £3000 each. Applications will be invited in January, so do checkour website later this academic year for details about the next roundof prizes.

We also offer support for colleagues applying for Fellowship or SeniorFellowship status of the HEA.

For: All staff engaged in teaching. Students who nominate staff forthe Drapers’ Awards for Teaching.

Contact: Dr Matthew Williamson e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta/


Programme Who for Length Modules

Certificate inLearning andTeaching (CILT)

For new orinexperiencedstaff with limitedteachingresponsibilities

1 year long Theprogrammehas two co-requisite coremodules:Fundamentalsof Learningand Teachingin HigherEducationDevelopingLearning andTeaching in the Disciplines

PostgraduateCertificate inAcademicPractice(PGCAP)

New membersof academicstaff, but is opento any othermembers ofCollege whowish to gain aqualification inacademicpractice

18 months Learning andTeaching inHigherEducation

Developing theCurriculum inthe Disciplines

AcademicPractice(running overtwo semesters)

Developing an AcademicCareer(normally taken last)

PostgraduateDiploma inAcademicPractice

Anyone who isteaching atQueen Mary andhas more thanthree years’relevantexperience, orhas completedPGCAP (orequivalent)

1 year Professionaldevelopment in learning and teaching

Researchinghighereducationpractice

Figure 2 Accredited Programmes to Support Learning, Teaching and Assessment

PhD SupervisionThe Queen Mary Strategic plan identifies an increase in the size andquality of the graduate research student programme as a key target.In order to achieve this and to ensure a high level of studentsatisfaction amongst doctoral students, we provide initial supervisortraining and the Skills Development Programme for postgraduateresearch students.

For new supervisors the Learning Institute provides workshops forstaff in disciplinary groupings to address best practice for researchsupervision and review some of the problems and solutionsassociated with this area of academic practice.

All experienced PhD supervisors must receive refresher training withintheir School or Faculty at least once every five years, in order toensure that they are up to date with any changes in Collegeguidelines, regulations or procedures pertaining to research degrees.

For: Supervisors of students

Contact: Dr Ian Forristal e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/resdev

Support for those who teach part-timeAs well as the accredited Certificate in Learning and Teachingprogramme for those who teach part-time, we are developingresources and workshops for PhD students and other staff whoteach part-time. We run a number of day workshops called ‘TeachYour First Session’ and we currently run discipline-based training forindividual Schools. Over the course of 2011/12, we will be carryingout research to identify the ways in which we can support those whoare setting out on a career teaching in higher education.

For: PhD students who teach and others with part-time teachingresponsibilities


Links: www.learninginstitute.qmul.ac.uk/ita


Small Grants for Learning and TeachingThe Small Grants for Learning and Teaching for 2011/12 offers up to£2,500 each to up to ten projects which seek to improve the studentexperience or support curriculum or educational development.

All staff who support student learning are invited to submitapplications for Small Grants for Developments in Learning andTeaching. Applications will need to demonstrate a local impact on the quality of the student learning experience and to collect somequalitative or quantitative evaluation of the enhancement. Full detailsand application forms can be found via the link below.

For: All staff engaged in learning, teaching and assessment.

Contact: Dr Giles Martin e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta/

Sharing Good Practice in Teaching and AssessmentWe organise workshops, research seminars, an annual Conferenceon Learning and Teaching and other events to facilitate the sharing ofgood practice.

The annual Student Experience Seminar provides an opportunity forstudent course representatives to present issues and the studentperception of Queen Mary practice to an audience of academic staff.

For dates and more information about these events, check ourwebsite throughout the year.

We produce good practice guides and other publications (forexample on Good Practice in Assessment), which you will find in hardcopy if you drop in to The Learning Institute, and are also availableelectronically through our website.

We also have a growing bank of video resources, featuring QMcolleagues talking about their own practice. Go to our Learning and Teaching Ideas site www.learninginstitute.qmul.ac.uk/ideas.

For: All staff engaged in learning teaching and assessment.

Contact: David Andrew e: [email protected]




Supporting Curriculum Design and Development The design of the curriculum is key to maximising studentengagement and success. We support the development ofinnovative curricula in several ways:

• By providing consultancy to individuals and course teams, on request.

• The open workshop programme provides an opportunity to discussissues of common concern across the College and to gaininformation about developments and research across the HE sector (see the Learning, Teaching and Assessment section in the courses index).

• Discipline-based approaches to learning and teaching areconsidered in detail with participants on the PGCAP programme.

Please get in touch with us if you would like more details about howwe can help you approach curriculum design.

For: Academic practitioners at Queen Mary



Support for the Periodic Review ProcessPeriodic review is a key component of the College's qualityframework. The aims of a Periodic Review are to:

• assess the effectiveness of a School or subject area’s processesfor managing academic quality and standards

• evaluate a School or subject area’s success in achieving its aims,and to consider its future plans

• commend and disseminate good practice.

These reviews normally operate on a six year cycle. If your School iscoming up for a review, do get in touch, as we can assist with thepreparation of documentation and work with teams to prepare for thereview itself.

For: College staff responsible for developments in Learning, Teaching and Assessment


Links: www.learninginstitute.qmul.ac.uk/lta andwww.arcs.qmul.ac.uk/qa/programme_monitoring_internal_review/


Institutional and Practice-Based Research In order to support the implementation of the Learning and TeachingStrategy of the College, research is conducted within the Institute andwith colleagues in Schools. Institutional research such as theTransitions’ Research Project (which explored the experience ofundergraduate students moving from school to Queen Mary)provides an evidence base for the development of College policy and strategy. Our practice-based research explores and evaluatesdevelopments in learning, teaching and assessment practice and isdisseminated at internal events (such as our research seminars) andin publications, internal and external.

Such research is intended to inform the development of both strategyand practice, and as such may be of interest to colleagues acrossthe College. Similarly, do get in touch if you have an idea for a usefulpiece of research about practice at Queen Mary.

For: All staff interested in the development and practice of learningand teaching




E-LearningE-learning is now a mass activity at Queen Mary, and is used in some way on the great majority of programmes.

The E-Learning Unit within the Learning Institute offers a suite ofservices and tools to support the effective use of technology inteaching and learning, whether to supplement a campus-basedmodule, for fully online programmes or for using teachingtechnologies in live lectures.

We're here to support you from the inception of an idea, throughplanning, production, delivery and evaluation, and can also put you in touch with others within and beyond Queen Mary who are doingsimilar things.

Development ProgrammeThis year we are offering a wide range of activities: a scheduledprogramme of workshops and introductory sessions delivered face-to-face and online; on-demand sessions that can be delivered whenyou choose; networking events to facilitate discussion betweenpractitioners; town-hall meetings to set out the road map for e-learning at QMUL; a programme to prepare you for using theforthcoming new online learning environment; and support clinics for your students in the new Helpzones.

E-Learning Production SchemeRunning for a second year, this successful scheme is designed tofund small projects which require an element of technicaldevelopment to produce rich e-learning content.

We can fund pieces of e-learning development that an individualacademic may not have the time or skills to do themselves. We talkover the planned work with you, provide you with an E-LearningAssistant (usually a student with specialist technical skills), and justask that you feed back about the development through a short casestudy for our website and practitioners' network.

We will fund small projects that are tightly defined in scope and canbe completed within a single academic year. The scheme is not ableto supplement general teaching budgets nor provide regular fundingfor ongoing projects, but exists instead to provide a 'kick–start' tonew initiatives.

E-Learning StudioWe run an E-Learning Studio on the Mile End Campus which offers acomfortable and well resourced area for staff to come in and work one-learning projects. The studio provides staff the (free) use of varioustechnologies to support your use of technology in education. Theroom can also be booked for small events related to the use oftechnology to support teaching and learning. There are comfortablechairs where you can sit and read (and free coffee).

You can conference, edit video, record teaching content, try outteaching room technologies, do web development, work with audio,talk, read, eat and drink... a place to escape from your office and useup to date equipment on your e-learning projects, or just experimentwith possibilities.


Practitioners' NetworkWe manage a network of e-learning practitioners, so that we canpublish news and gauge interest in new initiatives, and so that peoplecan share ideas and experiences across the College. At the momentthis is an email list, [email protected]. We also meetup once a term for informal networking, where you can have a glassof something and talk to colleagues about your ideas and work.

To join the list, go to www.lists.qmul.ac.uk/sympa and follow theinstructions (there are many more QM lists you can join there, too), or send an email from your QMUL address [email protected] with the subject as: subscribe elearning-practitioners <your first name> <your surname> (e.g.: "subscribeelearning-practitioners Joanna Bloggs").

Strategy, planning, projectsWhether you are responsible for a Faculty or School's use of e-learning, want to bid for a large project, are designing a newprogramme, want to redesign a module to integrate e-learning, or arejust interested in the possibility of, say, e-assessment do get in touchwith us first. Browse our website for relevant support or services,and get in touch at [email protected].

Distance LearningWe can advise colleagues on distance learning. Please get in touchwith Sam Brenton, Head of E-Learning ([email protected]) if youare thinking of developing a new distance learning programme. Wecan advise you on the approval process, how to teach effectively at adistance, and can provide you with the tools and support you'll needfor the e-learning delivery.

For studentsWe do student inductions for the virtual learning environment, studentsupport clinics (for, say, online submissions), and work closely withthe Library on skills support. We also do the day-to-day support forstudent users of the main e-learning services (Blackboard, Q-Review,TurnItIn etc.).

Researcher Development


Research Excellence is a key component of the College’sStrategic Plan (2010-15). This is underpinned by a fullcommitment to supporting and developing all members of theCollege research community including research students,research staff and independently funded research fellows.Recognition of the vital contribution that this group makes isdemonstrated by the College’s commitment to the Concordat toSupport the Career Development of Researchers(www.researchconcordat.ac.uk/), and to the ResearcherDevelopment Framework (www.vitae.ac.uk/policy-practice/234301/Researcher-Development-Framework.html).

All full-time PhD students at Queen Mary are expected to take part in70 hours of transferable skills development activities or equivalent peracademic year. From 2011-2012 academic year activities for firstyear research students activities will be recorded on the centraldatabase and a report for each individual PGR student will begenerated for the annual doctoral review and progression purposes. It is expected that a selection of the appropriate activities andcourses should involve discussion with doctoral supervisors and form part of the normal supervisory process.

We offer advice and a full range of services for all research staff andstudents to support their development and meet the aboverequirements.

Postgraduate Research StudentsPostgraduate Research Student Development Programme:This programme of workshops and courses runs throughout the year,to help research students develop the skills and attributes necessaryfor the effective management of their research and to aid planningand preparation for future careers. The programme combinesdiscipline and faculty based provision and Learning Instituteorganised courses. This rich and varied programme includes eventsdesigned to help with specific aspects of the PhD (e.g. ‘Writing yourThesis’, ‘The Viva’) as well as more widely applicable topics such as‘Time Management’ and ‘Critical Thinking’. For added value, livelycompetition events are run to provide more intense developmentopportunities. These include:

‘Junk the Jargon’Communication CompetitionThe ability to communicateresearch in clear and simpleterms is essential for PhDstudents and indeed researchersat any level. This competitionencourages researchers topractise this skill by presentingtheir research in an exciting wayto a non-specialist audience.

Café ScientifiqueCafé Scientifique evenings areregular events for PhDresearchers and research staff.The idea of the event is to create an informal, relaxed atmospherewhere researchers from alldisciplines can meet for informaldiscussion and present their workand ideas to a general, friendlyaudience. A typical evening wouldconsist of three short presentationsfrom researchers, refreshments, andother activities such as a quiz, adebate or a creative challenge.

ResourcesDuring the academic year (2011-12) we will be setting up acollaborative area for PhD Students and a PhD blog, links for whichwill be found via the new Learning Network area of the LearningInstitute website: www.learninginstitute.qmul.ac.uk/network.

For: PhD Students

Contact: Dr Jo Cordy e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/Ita

Courses: See the Postgraduate Research section of the courses index


Junk the Jargon 2011 winner MyrtoChioni, from Barts Cancer Institute, uses props to explain her research.

Figure 3 The Researcher Development Framework (Vitae, 2010 Careers Research and Avisory Centre (CRAC) Limited)


Pitch Your Idea Professional Short CourseOpen to PhD students, post-doctoral researchers and ImpactQMscholars who are interested in learning more about communication,influence and presentations skills in the wider contexts ofemployability, business awareness, enterprise and innovation.

Contact: Dr Kevin Byron e: [email protected]

Making it Happen Professional Short CourseOpen to PhD students, post-doctoral researchers and ImpactQMscholars, this is a professional short course co-delivered by industrypartners. The course will allow participants to improve theirknowledge of enterprise, innovation and knowledge transfer, and how to successfully exploit research results.


Research and Academic StaffWe offer a programme of special events, development activities and workshops designed specifically for research staff across theCollege. These aim to support the Queen Mary commitment to theResearcher Development Framework and the career development of research staff.

Fellowships and Grant FundingThe annual QM Fellowship Day attracts speakers from most of themajor funding bodies (including AHRC, The British Academy, TheBritish Heart Foundation, EPSRC, BBSRC, MRC, STFC, TheLeverhulme Trust and The Welcome Trust). This event showcasestheir grant award schemes for supporting postdoctoral researcherswho plan to become independent researchers.

The Fellowship Masterclasses, led by distinguished senioracademics, provide additional insights and advice for researcherswho plan to submit a Fellowship application in the current year.

The Fellowship webpage provides details of the applicationprocedures and information about the support that is availableto assist you with making your funding application. Videos ofpresentations and sessions from recent Fellowship events are also available (link below).

Research Staff WorkshopsWe offer a programme of workshops and activities tailored to meetthe needs of research staff across the College. The topics include:research project management, creative thinking and researchleadership and management (see the Research Staff section of the courses index).

We also provide Career Pathways Days, with follow-up individualconsultancy and support on request.

Academic Leadership and Research Management Programmes (ILM endorsed)We offer a suite of three leadership programmes designed specificallyfor research and academic staff. The programmes are incremental:

• Introduction to Leadership and Managing Teams

• Managing the human factor: Leading and Managing your Research Team:

• Strategic Leadership and Management: for Senior Staff.

Please get in touch with us if you’re interested in any of theseprogrammes.

PhD SupervisionThe Strategic plan of the College identifies an increase in the size andquality of the graduate research student programme as a key target.In order to achieve this and to ensure a high level of studentsatisfaction amongst doctoral students, we provide initial supervisortraining and the Skills Development Programme for postgraduateresearch students.

For new supervisors the Learning Institute provides workshops forstaff in disciplinary groupings to address best practice for researchsupervision and review some of the problems and solutionsassociated with this area of academic practice.

All experienced PhD supervisors must receive refresher training withintheir School or Faculty at least once every five years, in order toensure that they are up to date with any changes in Collegeguidelines, regulations or procedures pertaining to research degrees.

Consultancy and SupportWe offer support in the form of individual and group sessions forresearch staff who would like to pursue a career in research as wellas those considering careers outside academia and/or research.Please get in touch with Dr Ian Forristal to find out more about howwe can help you.

For: Research Staff, Research Fellows, Academic Staff, ResearchLeaders/PIs, International Researchers

Contact: Dr Ian Forristal e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/resdev

Courses and events: See the Research Staff section of the index for courses including; Coaching & Mentoring, Career Development,Academic Leadership & Research Management, PhD Supervision,Consultancy / Bespoke Provision

Resources: You will find resources attached to these services forCareer Development for Research Staff; Fellowships / Grant Funding;Research Management and Leadership; Research Supervision;International Staff www.learninginstitute.qmul.ac.uk/resdev.

See also this useful site: Leadership development for principalinvestigators www.vitae.ac.uk/policy-practice/263521/Leadership-development-for-principal-investigators.html




Programmes in Academic Practice Many PhD students undertake some teaching whilst they undertaketheir research, so a key part of their development is support andtraining in how to teach.

We are developing resources and workshops for PhD students. Wehave inaugurated a number of day workshops called ‘Teach Your FirstSession’ and we currently run discipline-based training for individualSchools. Over the course of 2011/12, we will be carrying outresearch to identify the ways in which we can support those who are setting out on a career teaching in higher education and will bedeveloping a more detailed set of workshops and supportingmaterials.

We also offer accredited programmes which help you to functioneffectively across all areas of academic practice, including yourcapabilities as a researcher. These are:

The Certificate in Learning and Teaching (CILT) is a programmefor new or inexperienced staff with limited teaching responsibilities,and is worth 30 credits at level 7. We also offer an open programmeof workshops for academic staff which includes sessions aboutenhancing your research capabilities.

The Postgraduate Certificate in Academic Practice (PGCAP)is aimed primarily at new members of academic staff, but is open to any other members of College who wish to gain a qualification inacademic practice, and is worth 60 credits at level 7.

The Postgraduate Diploma in Academic Practice (PGDip) isaimed at anyone who is teaching and researching at Queen Maryand has more than three years’ experience, or has completedPGCAP (or a similar Postgraduate Certificate at another institution).The PGDip has two modules, each of which is worth 30 Credits atlevel 7.

For: Academic practitioners at Queen Mary

Contact: : David Andrew e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta andwww.learninginstitute.qmul.ac.uk/booking

Graduate Attributes, Enterprise Education and Entrepreneurship

For Queen Mary students to compete in an increasinglycompetitive and unpredictable world they need to develop theiremployability alongside their subject and professional expertise.Enhancing the employability of our students is core to theCollege’s Strategic Plan and Learning, Teaching andAssessment Strategy. The Graduate Attributes Statement,launched in 2010, makes explicit the knowledge, skills,behaviours and values expected of our graduates. This providesa framework for developing student opportunities for learningthat are consistent with our academic programmes but are alsofocused on preparing graduates for their future careers.

Within this context we offer a range of services aimed at helpingCollege staff to support student learning for employability, throughcurricular and extra-curricular activities. We also deliver some servicesdirectly to students, including opportunities to obtain certificatesendorsing their development of employability.

More detailed information, including online resources, is available inthe Graduate Attributes and Entrepreneurship area of the LearningInstitute website at www.learninginstitute.qmul.ac.uk/ee.

Accrediting Students’ Development of EmployabilityUndergraduate students can have their learning for employabilityaccredited by registering on the Drapers’ Skills Award or the Drapers’Skills Certificate. To receive the Certificate, students complete anaudit of their attributes and attend an interactive debrief event inwhich they are supported to reflect on the substantive elements oflearning associated with their extra-curricular activities. Studentsaiming to further develop their understanding of employability canapply to join the Drapers’ Skills Award, a supernumerary module thatprovides structured support to students to identify the learningachieved through study and engagement in extra-curricular activities.The Award is recorded on a student’s transcript and announced atgraduation. For more information about the Certificate and Award,including details about how to participate, please see our website.

For: All staff supporting undergraduate students and allundergraduates wanting to prepare themselves for life aftergraduation

Contact: Dr Graham Thomas e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/ee

Incorporating Graduate Attributes in Curricula Curriculum change can ensure curricula remain relevant in acontinuously changing world and requires careful management byprogramme leaders. Curricula need to provide opportunities forlearners to acquire both subject knowledge and skills for employabilityand lifelong learning.

The Queen Mary Statement of Graduate Attributes describes theknowledge, skills values and behaviours expected of Queen Marygraduates. As such it provides a key reference point for the reviewand enhancement of curriculum provision as well as providing aframework for students’ personal development planning.

To assist with this process, we run a series of workshops and arange of support services to Schools and Institutes through theGraduate Attributes Curriculum Enhancement Project (see Coursesand Links below for more information about these).

For: All staff who are supporting undergraduate and taughtpostgraduate students

Contact: Dr Caroline Walker on [email protected] or Dr Graham Thomas on [email protected]

Links: www.learninginstitute.qmul.ac.uk/ee andwww.qmul.ac.uk/gacep




Supporting Student Learning from Extra-Curricular ActivitiesQueen Mary is committed to enhancing the support for studentsengaged in extra-curricular activities. Professional Services staff thusplay a key role in delivering a wide range of extra-curricular provisionwhich provides opportunities for students to develop theiremployability, where they can reflect on their experience and obtainfeedback on their performance.

In addition to specific workshops, the Learning Institute provides a range of support services to departments through the GraduateAttributes Curriculum Enhancement Project (GACEP) that are aimedat developing appropriate support tailored to specific extra-curricularprovision (see the GACEP website below for more details).

For: All professional services staff who are supporting students indeveloping their employability through engagement in extra-curricularactivities

Contact: : Dr Graham Thomas e: [email protected] Dr Caroline Walker e: [email protected]

Links: www.learninginstitute.qmul.ac.uk/ee andwww.qmul.ac.uk/gacep

Career Diagnosis: a Website to SupportMedical Students’ Career Decision MakingWith the Careers Service, and in association with staff from theSchool of Medicine and Dentistry, we maintain a Careers Diagnosiswebsite designed to support medical students in making informedcareer decisions. The site provides access to a range of targetedcareer guidance materials and support for the development of theskills necessary to manage their careers. Information about local and London based careers events are also posted on the site.

For: All medical students and all staff who are supporting medicalstudents career decision making

Contact: Dr Graham Thomas e: [email protected] or Mr Vinny Potter e: [email protected]

Links: www.cxdx.qmul.ac.uk

Dental Work: Website to Support Dental Students’ Career Decision MakingWith the Careers Service, and in association with staff from theSchool of Medicine and Dentistry, we maintain a website designed to support dental students in making more informed career decisions.The site provides access to a range of targeted career guidancematerials and support for the development of the skills necessary to manage their careers. Information about local and London basedcareers events are posted on the site.

For: All dental students and all staff who are supporting dentalstudents career decision making

Contact: Dr Graham Thomas e: [email protected] or Mr Vinny Potter e: [email protected]

Links: www.dxwx.qmul.ac.uk

Mind The Gap: a Website to EnhanceStudents’ Engagement with EmployabilityOur Mind The GAP website is designed to support students indeveloping their knowledge of and engagement with graduateattributes. The site provides access to a range of materials aimed at supporting students in developing their own unique profile ofgraduate attributes, and thereby enhancing their understanding ofemployability. The site provides advice and guidance on identifyinghigh impact development activities.

For: All students and all staff who are supporting studentsin developing their graduate attributes and all students

Contact: Dr Graham Thomas e: [email protected]

Links: www.mindtheggap.qmul.ac.uk orwww.learninginstitute.qmul.ac.uk/ee



Enhancing Students’ Engagement with Business Enterprise Education is the development of a set of knowledge, skillsand understanding about how ‘businesses’ and other ‘enterprises’(including private, public sector and social enterprise), function,including the key elements of starting a new business venture. Incollaboration with Queen Mary Innovation Limited, we offer a range of student development activities (for example, professional shortcourses co-delivered by industry experts, and specific enterprisefocused workshops) that aim to enhance students’ understandingand experience of business and the enterprise environment, throughboth curricular and extra-curricular activities.

For more information about the courses and workshops, see theindex at the back of this book, visit our online booking system, or get in touch.

For: All staff who are supporting students in developing businessawareness and enterprise knowledge and all undergraduate andpostgraduate students

Contact: Dr Kevin Byron e: [email protected] or Dr Caroline Walker e: [email protected]


Supporting Student Entrepreneurs in Starting a New Enterprise At Queen Mary entrepreneurship is understood to be theestablishment of a new enterprise, based around a product, service,or the practice and development of the skills required to achieve this.In collaboration with Queen Mary Innovation Limited, we offer a rangeof services to support student entrepreneurs. Examples includebusiness plan development, presentations by establishedentrepreneurs, and 1:1 business coaching. Visit our course bookingsystem to find more details about these and to book a place.

For: All undergraduate and post-graduate students wishing toestablish a new venture based around a product, service, orpractice.






Student taking part in a Drapers’ Skills event 2011’

24

ProfessionalDevelopment andTraining Opportunitiesoffered by other QueenMary providers

24 www.qmul.ac.uk

Confidential and professional support for students

The Advice and Counselling Service offers free and professionalconfidential services to all Queen Mary students, including those from Barts and The London, Queen Mary's School of Medicine and Dentistry.

Welfare Advisers have specialist training to offer students professionaladvice on a range of financial, practical and legal issues. Counsellorsand Therapists are professionally qualified to offer students supportwith emotional, personal and psychological concerns.

Visit our website www.welfare.qmul.ac.uk for information about ourservices, opening times, detailed information and advice, self helpguidance and details of our events.

Contact details:Advice and Counselling ServiceGround FloorGeography Building

t: 020 7882 8717f: 020 7882 7013e: [email protected]

Resources for Queen Mary staff:The Advice and Counselling Service provides a consultation serviceto staff at Queen Mary on issues relating to supporting students.Please contact us or see our website for advice on issues such as:dealing with students at risk or in distress, international students andimmigration policy / rules, Student Finance (loans, grants, bursaries,fee status, financial hardship).

Courses for Queen Mary staff:The Advice and Counselling Service also offers workshops to staff.These include:

• Mental Health Awareness (Academic Staff) and Mental HealthAwareness (Administrative Staff)These workshops, run in collaboration with the College’s MentalHealth Coordinator, will enable staff to develop their understanding of mental health and will provide an opportunity to learn skills andstrategies for responding to a variety of situations presented bystudents.

• Teaching International Students – the Implications of CultureA workshop for academic staff interested in the implications of cultureon teaching and learning and increasing understanding of theinternational student experience.

• Working with International Students – the Implications of CultureFor staff members who work regularly with international students. The workshop is designed to raise awareness of the implications of culture on their work with international students and to increaseunderstanding of the international student experience.

• Immigration RulesFor staff who would like to gain background information about the immigration rules and how they affect students.

• Immigration Rules – UPDATEFor staff who have previously attended the workshop on theimmigration rules and who would like to keep up with recentchanges.

The Advice and Counselling Service can also offer the aboveworkshops to individual Schools and Institutes. Please contactthe service for details.

For more detailed objectives and information about dates and times of the courses please see the Learning Institute website atwww.learninginstitute.qmul.ac.uk/booking.

The Advice and Counselling Service

The Advice and Counselling Service

25www.welfare.qmul.ac.uk

Finance

The Finance Department’s training focuses on understanding of thefinancial processes in the College.

Financial PlanningThis course is to assist those involved in planning both in academicand administrative departments. It gives an overview of the financialplanning process in the College and how the resources are allocatedto schools, institutes and faculties. It is also useful for those whohave a general interest in the financing of the College.

Budget managementThere is an annual course on budget management. In addition theFaculty financial managers will assist with training appropriate staff onmanaging their budgets. Please contact your financial manager forfurther details.

Agresso Web TrainingThe finance system for the College is Agresso, and the team runweekly training sessions on the use of this system for creatingrequisitions (purchase orders), payments, queries and reports. Please contact [email protected] to arrange training.

Research Grants AdministrationThe research grants office will be holding ‘Cradle to Grave’ surgeriesin departments to cover all aspects of applying for a grant, includingFull Economic Costing. For details please [email protected]

ProcurementA ‘New Starter’ training programme for purchasing and procurementis available on the web athttp://qmweb.finance.qmul.ac.uk/purchasing/news/items/12807.html

Listing of Finance Training

To book on these courses and find out the dates, please go towww.learninginstitute.qmul.ac.uk/booking and enter the course code.

Finance Procedures and Awareness

26 http://qm-web.finance.qmul.ac.uk

Course title Course code Time

Financial Planning for departmentsand sectors at Queen Mary

P113 2 hours

Understanding your budgetstatements

P114 2 hours

27http://qm-web.safety.qmul.ac.uk

Health and Safety

Health and Safety

The following is a summary of the courses available in OccupationalHealth and Safety Training and are provided by the Queen Mary Health and Safety Department.

These courses, or similar courses, tailored to suit particularrequirements, can also be arranged on request.

Please refer to the Occupational Health and Safety website accessedthrough the College intranet for available dates and times of coursesand further information.http://qm-web.safety.qmul.ac.uk/training/index.html

To book a place on a Health & Safety course (except first aid training),please go to www.learninginstitute.qmul.ac.uk/booking

If you have any queries regarding any booking, please contact Mary Giguere, Health and Safety Office t: 020 7882 8966 or by e: [email protected]

Title Suitable for

Office Safety & Risk Assessment This is a 2 hour course which is suitable for all levels of staff particularly managerswith health and safety responsibilities, who are predominantly office based.Course covers basic legislation, DSE on line information, HSE office safetyguidance, common hazards and office risk assessments.

Manual Lifting and Handling This is a 2 hour course which is suitable for all levels of staff, particularly managerswith health and safety responsibilities.Course covers current legislation, common hazards, potential injuries, riskassessments and handling technique.

COSHH Risk Assessment in Laboratories This is a 3 hour course for all staff and students who use, purchase, control theuse of, handle, dispose or store hazardous chemical substances. The course isprovided in the context of risk assessment in research and teaching laboratories,based on the Health & Safety Executive’s ‘Five Steps for Risk Assessment’ and theCOSHH ‘Hierarchy of Control’ of hazardous substances.

Stress Awareness Course This is a half-day course. Stress can be an unnoticed and gradual build up of themany pressures experienced in work, at home and in everyday life. Stress effectspeople in different ways that can either be dealt with or if not spotted or understood,or adequately tackled lead to more problems both physical and mental.The aim of the course is to equip employees to manage their private and workinglives that stress is minimised and ill health due to stress is reduced.

Working Safely with Biological Hazards and Genetically Modified Organisms

This is a 3-hour course which is suitable for research, technical and teaching staffworking with biological material, clinical samples, pathogens and geneticallymodified organisms. Topics include Bio-containment, handling biological waste,disinfection and decontamination, personal protective equipment, transport, storageand Bio-COSHH risk assessment, legislation requirements for biological hazardsand genetic modification (GM) work will be covered.

Containment Level 3 – Principles and Practices This is a full-day course which gives an overview of the legal requirements for highbiological containment (ACDP Containment Level 3) laboratory work and facilitydesign features, operational practices and safety management principles andpractices which enable safe working. Suitable for research, technical and teaching staff and postgraduate studentsstarting work at ACDP Containment Level 3, other staff closely involved with facilityoperation, and those requiring a ‘refresher’ session.

Introduction to Biohazards and Genetically ModifiedOrganisms

This is a 1.5 hour course suitable for Clinical Research Nurses and Associatesconducting clinical trials involving Genetically Modified Organisms.

Laboratory Safety for Non-academic Staff This is a 2.5 hour course which gives an overview of the hazards,(e.g. biological,chemical, radiation) and potential risks, which non-academic staff may encounter in the laboratory environment during their duties, such as maintenance works,transport of packages, goods and waste, installation of equipment and services and security patrols.

Health and Safety

28 http://qm-web.safety.qmul.ac.uk

Title Suitable for

Fieldwork Risk Assessment This is a 2.5 hour course which gives advice in identifying potential hazards,evaluation of risks and determining the best safety measures and arrangements for contingencies, emergencies and crisis management for field work. Suitable for College staff and students undertaking fieldwork for research purposes in any setting (e.g. geological, geographical, botanical, zoological, social surveys,interviewing, home visits for clinical trial work, filming).

Introduction to Laser Safety Management Course(provided by external trainers)

This is a full day course for staff and students who intend to handle high risk lasersources. Provides a balanced view of the risks associated with working with lasers,practical measures for reducing laser related risks, current safety standards andlegislation and key points of a laser safety management program.

Transport of Dangerous Goods (provided by IATA/ADR accredited external trainers)

This full day course gives an essential introduction to the air and road/rail transportof dangerous goods regulations, covering the classes, packing groups anddangerous goods list as well as marking and labelling, tailored to dangerous goodsshipped from/to College premises. Suitable for shippers, packers and receivers ofdangerous goods.

Working at Height This is a 2 hour course which is suitable for all levels of staff, particularly managerswith health and safety responsibilities and those who regularly work at heights.Course covers current legislation, common hazards, ladder safety, accessequipment safety and risk assessments.

Asbestos Awareness This is a 2 hour course which is suitable for managers and staff who work ormanage work relating to the fabric of buildings/cables/supply or extract mechanicalequipment or any areas where asbestos may be suspected.The course covers asbestos related hazards/illnesses, asbestos identification andaction to take if unrecorded asbestos is discovered.

IOSH Working SafelyThis is a one day course and is suitable for all staff.This Institution of Occupational Safety and Health (IOSH) accredited course providesgrounding in the essential basics of health and safety. The course covers: • Defining hazard and risk• Identifying common hazards• Improving safety performance • Protecting the environmentThere is a written assessment at the end of the course. Delegates achieving therequired standard will be awarded an IOSH certificate.

IOSH Managing SafelyThis is a five day course which is suitable for those staff with management/supervisory responsibility for health and safety.This Institution of Occupational Safety and Health (IOSH) accredited course providesdelegates with the knowledge and tools to tackle the health and safety issues theyare normally responsible for. It explains why health and safety is an essential part oftheir job.The course covers• Legal responsibilities• Assessing risks• Controlling risks• Identifying hazards• Accident investigation• Health and safety performance • Protecting the environmentThere is a written assessment at the end of the course and a project to completewithin 14 days. Delegates achieving the required standard will be awarded an IOSHcertificate.

Health and Safety

29http://qm-web.safety.qmul.ac.uk

Title Suitable for

Working Safely with Ionising Radiation This is a full-day course which is suitable for staff and students intending to workwith open and sealed ionising radiation sources (radioisotopes, x-rays and sealedsources), also suitable as a ‘refresher session’ for existing staff and students.

Radiation Protection Supervisors Training This is a full day course for all new and existing appointed Radiation ProtectionSupervisors (RPS) in the College, detailing the management of ionising radiationwork in the context of relevant legislation requirements.

Emergency First Aider course(One-day assessed Course)

Suitable for all staff who are required to provide emergency assistance to injuredpersons in low risk environments.

Full First Aid Training course(Three-Day Course)

Suitable for all staff who are required to become First Aiders.

First Aid Re-qualifier(Two-Day Course)

A two-day re-qualifying first aid course.

Fire Marshal training This 4-hour training course includes: the nature of fire, basic risk assessment,common fire hazards, facing the fire, extinguishing the fire (practical) and role of afire marshal. A multiple choice test paper to gauge competence is also undertakenat the end of the training.A refresher course will be necessary every two years.

Evacuation Chair Training (nominated staff only) Practical demonstration and training in the use of disabled evacuation chair. Staff must be able to display confidence and competence in its use and handling..

Temporary Summer conference staff Basic fire awareness and use of fire extinguishers. (approx 1 hour duration)

Student stewards Fire evacuation procedure, basic fire awareness and use of fire extinguishers(practical) and safe evacuation routes. Approx 2 hour duration.

First year student induction Presentation of do’s and don’ts in Halls of Residence and keeping safe whilst atQMUL. Approx 15 mins duration. This is now available on-line through e-learningand is monitored by SCS.

Security staff Safe access into buildings. Basic fire awareness and use of fire extinguishers(practical). Approx 2 hour duration.

Human Resources

30 http://qm-web.hr.qmul.ac.uk/

Training in Human Resources Policy, Process and SystemsHuman ResourcesThe courses provided by Human Resources focus on diversity, recruitment and selection and disciplineand grievance. We also contribute and design generic management courses as well as providing trainingon MyHR self-service for employees and managers.

Recruitment and SelectionThe College’s policy requires that all members of recruitment panels complete the fair selection recruitmentand selection course, unless they are able to produce certification of having completed a course at aprevious place of work.

Those who attended a course more than three years ago, should attend a Fair Selection Refreshersession to receive information on recent legislative updates. This refresher is run every month and ondemand, please contact the Diversity Specialist e: [email protected]

Many staff arrive with recent, excellent training on recruitment and selection from other employers that isnot certificated. They can demonstrate these skills and become eligible to participate in interviews bycompleting an on-line test. Please contact the Diversity Specialist e: [email protected]

Equality and Diversity e-courseThis online course provides participants with an overview of equality legislation and deals with how tomanage diversity within the workplace. To book onto this course please email the Diversity Specialist e: [email protected]

Discipline and GrievanceThis course is suitable for those who supervise the work of other staff and are responsible for their goodconduct. It will enable participants to deal with disciplinary and grievance matters promptly and effectively.It is mandatory training for staff nominated to hear the most serious cases of grievance and disciplinewithin the College.

Listing of HR Policy and Process Training

Course title Coursecode

Date Time

Fair selection and interview skills HR001 Once per month fromSeptember 2011 to July 2012

9.30am - 4.30pm

Fair selection update HR003 Once a month 1 hour 30min

Discipline and Grievance HR010 Once per academicyear

9.30am - 3.30pm

Human Resources

31http://qm-web.hr.qmul.ac.uk/

MyHR employee and manager self-service trainingMyHR is a self-service tool in which College staff can maintain their personal details, view their payslips and P60’s, and request annual leave; managers can also view staff details and manage leave for their team. This course is suitable for all employees and their managers. It will give participants the expertise to fully utilise the features of the MyHR system.

To book on these courses and find out the dates, please go to www.learninginstitute.qmul.ac.uk/bookingand enter the course code.

For queries regarding MyHR, please email [email protected]

Course title Coursecode

Date Time

MyHR for employees andmanagers

HR012 Once per month fromOctober 2011

Some events arescheduled in advance,while others are plannedas new needs arise.

1 hour

Information Compliance – Data Protection and Freedom of Information

Information Compliance

32 www.qmul.ac.uk/about/collegeinfo/foi/index.html

Whatever your role at Queen Mary, freedom of information, dataprotection and records management will affect you and how you do your job. Everyone in Queen Mary creates, handles or otherwiseuses information and records, and requests for information can comein to any part of the College. For example, at some point, you mayneed to handle information about an individual; you may need toknow what to do when someone asks for information; or you maybe asked to organise information so that you, or your colleagues,are able to find specific information quickly.

Data Protection relates to personal data, that is, information about an identifiable, living person, such as data in the Student InformationSystem and including expressions of opinion in emails. The DataProtection Act 1998 allows individuals access to any informationabout themselves held by Queen Mary and regulates its collectionand use of information about individuals.

Under the Freedom of Information Act 2000 any individual from anycountry has the right to access information held by Queen Mary. Thisinformation can be in any format, including paper files and electronicrecords and requests are purpose and applicant-blind. The Act alsorequires the College to manage its records in line with good recordsmanagement practice. If you receive a non-routine enquiry (forinformation that you would not normally provide), treat it as a freedomof information request. Even if the enquiry doesn’t mention freedomof information explicitly, Queen Mary is obliged to respond within 20working days of receiving it.

It is important that staff know their responsibilities in these areas andso the Records and Information Compliance Manager can offercourses which will give participants a basic understanding of the DataProtection Act and the Freedom of Information Act and their impacton Queen Mary. These cover the main points of the Acts and theirimplications for work areas including:

• understanding of key terms

• recognising a subject access request, and what to do with it

• recognising FOI requests and how they are handled

• understanding offences under the Acts

• best practices to adopt

• managing records to be able to comply and respond

• understanding some relevant exemptions

Courses can be run as separate topic areas or combined to give staff a general overview and what they need to know.

The Records & Information Compliance Manager, Mr PaulSmallcombe, can also offer training to individual departments on demand. Please contact him on [email protected] details.

For more information and resources please visit:www.arcs.qmul.ac.uk/foi_and_dp/index.html

IT Services

33http://qm-web.its.qmul.ac.uk/

IT Services

IT training courses are currently provided by IT Services and areavailable throughout the year in the following topics.

For beginners: Personal Computing for beginners

Office applications: Microsoft Access, Excel, PowerPoint, Word

DTP and Graphics: Adobe InDesign, Adobe Photoshop,CorelDRAW, QuarkXPress

Operating systems: Windows

Networking: Dreamweaver, email, HTML, System Security, TCP/IP

Programming: C

Specialist software: EndNote,SPSS

European Computer Driving Licence at QM

Further information and course training manuals can be found in theIT Services training pages: www.its.qmul.ac.uk/training/

Bookings can be made through the Learning Institute online coursesbooking pages or by using an enrolment form downloaded from theIT Services training pages or requested from IT Services ReceptionTel: 020 7882 5940.

Language Learning

Language Learning

Language Learning’s highly qualified staff use innovative teachingmethods and technology as well as tried and tested traditionaltechniques for teaching languages. We offer a friendly andprofessional service together with excellent facilities such as language laboratories, computers and interactive whiteboards.

We aim to help you achieve a high level of communication in thelanguage of your choice, both in everyday and professional situationsand we teach from beginners to advanced level. We also offer theopportunity to take internal and external examinations and a certificateat the end of the course.

You can study courses in the following languages:Arabic GermanChinese JapaneseFrench Spanish

What do we offer?• A practical approach to language learning

• A thorough grounding in structure and grammar

• Practice in using the language

• Language for specific purposes, such as business

When?Classes run throughout the day including lunchtimes (12pm-1pm or 1pm-2pm) and evenings (6pm-8pm)

Where?All classes take place at the Mile End Campus in the BancroftBuilding. It is possible to organise classes on other Collegecampuses.

How Long?• Courses run for two or four hours per week

• From one to three semesters

• Intensive courses

• One to one classes on demand

To enrol onto a language course please go towww.languageandlearning.qmul.ac.uk/language/index.htmlor email Catalina Gonzalez on e: [email protected]

34 www.languageandlearning.qmul.ac.uk

Library Services

Library Services

The Library’s Academic Services team provides an extensiveprogramme of courses and support activities as part of a wide rangeof customer-focused services supporting teaching and researchwithin Queen Mary. The team includes a research support librarian,an archivist and six subject specialists across the arts, humanities,social sciences (including law), science and engineering, medicineand dentistry.

Information skills coursesOur training portfolio is targeted at undergraduate and postgraduatestudents, researchers, academics and support staff. In addition tocourses embedded in the curriculum, one-to-one sessions, groupsessions and drop-in sessions are run in response to demand.Topics include:

• using both print and e-resources, at Queen Mary and in other libraries

• literature searching

• referencing – focusing on EndNote and EndNote Web

• using and contributing to the College research publicationsrepository, Queen Mary Research Online(https://qmro.qmul.ac.uk/jspui/) and the Research Publicationswebsite http://www.researchpublications.qmul.ac.uk/publications/

• plagiarism

Guides to information resourcesWe provide basic guides to the information resources available atQueen Mary, and we are starting to provide online tutorials for keyresources. We also provide a substantial study skills collection.

Information enquiry servicesThere are enquiry service points in all libraries where you can getadvice on using Library services and resources to aid your teachingor research. We also have an extensive list of FAQs on the Librarywebsite www.library.qmul.ac.uk/faqs and on Web Help Desk for any other queries.

The Library website www.library.qmul.ac.uk contains more detailedinformation about these and other Library services.

35www.library.qmul.ac.uk

Thinking Writing

Thinking Writing

The Thinking Writing team is a valuable resource for departments andacademic staff. For example, it can help:

• Develop module- or discipline-specific resources for your students

• Explore ways of using writing to help students grasp theoreticalconcepts, generate research questions and make insightfulconnections

• Structure activities to stimulate students’ creative and criticalEngagement

• Devise new purposes and audiences for writing; for example,writing for publication or the web

• Investigate students’ perspectives on and experiences of writing

• Address frustrations in setting and marking written assignments

• Evaluate alternative methods of assessing students’ writing

• Review the range of writing types that students experience.

The website www.thinkingwriting.qmul.ac.uk provides resources forstaff, a pedagogical rationale and accounts of work developed atQueen Mary.

Contact: Sally Mitchell, TW Coordinatore: [email protected] 7882 2833

Writing Retreats for staff and postgraduateresearch studentsThinking Writing runs retreats for writers wishing to make progress on a writing project. Examples to date are research articles, thesischapters, a professorial lecture. As well as providing a supportive andfocused environment for 2 days of productive writing, we aim to helpparticipants develop writing habits they can continue to employ inother contexts - and pass on to their students.

We are also pleased to help departments and faculties set up theirown retreats for themselves and/or for students. This year we areparticularly interested in developing retreats (or retreat-styleopportunities) for undergraduate and taught postgraduate students

Contact: Teresa McConlogue, TW Advisore: [email protected] 7882 2834

36 www.thinkingwriting.qmul.ac.uk

A Thinking Writing event at Dean Rees House, Charterhouse Square

Showcasing Activities

37www.qmul.ac.uk

The Learning Institute working withQueen Mary Innovation Ltd

Supporting Student Enterprise andEntrepreneurship at Queen MaryThe Learning Institute, Queen Mary Innovation Ltd and the CareersService have been collaborating on a range of activities for studentsaimed at developing their commercial awareness and supportingstudent business ideas. A number of these activities have beensupported through the Knowledge East Enterprise Network (KEEN)and Higher Education Innovation Fund (HEIF) funding awarded to QMI Ltd.

Xing Business Strategy GameOver 100 students in three Schools have developed their knowledgeof business strategy through use of the team-based Xing strategygame. Teams allocated key team roles (e.g. Managing Director,Finance Director) and created an elevator pitch to describe theirbusiness proposition succinctly. These events require teams to pitchto a panel of business experts.

Flux 2010 Annual National Inter-University Business Planning CompetitionA team of six students represented Queen Mary at the University ofBristol and competed against 24 other teams in this annual nationalbusiness plan competition.

Journey of an Idea – Business Plan CompetitionStudents worked in teams of five to develop a new business,including a cash flow, patent specification, summary business plan, marketing plan and a prototype model of their product.

Entrepreneurship Apprentice ChallengeTen Queen Mary students attended a two-day Apprentice stylechallenge hosted by London South Bank University. The studentswere set a marketing strategy and sales and negotiation challenge. A team from Queen Mary won the overall challenge.

Entrepreneurship FundingIn 2010-11 13 Queen Mary students have ‘won’ start up grants to support the early stage development of projects that showcommercial potential. The grants can be as much as £2000, with the average grant being £1400. Each grant applicant was also offered space in Whitechapel Innovation Centre.

Contact: For further information on activities planned for the 2011 –2012 year please contact Dr Kevin Byron e: [email protected] Dr Ian Llewellyn e: [email protected].

38 www.learninginstitute.qmul.ac.uk/booking

Courses, andCourse Booking

Courses and Course Booking

LI course booking database

The Learning Institute at Queen Mary, University of London, has anonline system which is used for browsing and booking courses andevents offered both by the Learning Institute and by many otherCollege providers. The booking database is web-based and can be found at: www.learninginstitute.qmul.ac.uk/booking

RegistrationThe first time that you visit the site, you will be required to register.Registration is a simple process that takes a few minutes and you willreceive an email with your login details for future reference. Note thatwe will not use your registration details for any purpose other thanmanaging your course bookings, nor will we pass them on to anythird parties. Once registered you will just need to log in to beginbrowsing and making bookings on to courses.

Finding coursesBrowsing our programmes of courses is made simple with the inbuiltsearch facility. All the courses are listed chronologically, allowing youto browse through courses that are coming up. Courses that havealready been held, or that have been cancelled, are greyed out.

Alternatively you can search for a specific course, perhaps one that islisted in the index of courses in this handbook, by typing the coursecode or title in the ‘search’ box.

If you want to browse a particular programme of courses or type ofcourse, such as Personal Effectiveness or PGCAP courses, simplyselect the course type from the drop down menu in the course ‘type’box above the chronological list, then click ‘search’. You can alsosearch by date if you know the date of the course that you would liketo attend.

Making BookingsOnce you’ve found the course you want to attend, securing yourplace is easy. Just click on the blue booking icon for the course, anda space will be reserved for you. You will receive an email confirmingyour place with details of the course time and location, as well as anypre-course preparation that may be required.

For some courses that have specific requirements you will receive a provisional place and booking and will be emailed instructions onwhat will happen next in order to confirm your booking.

If a course is full, you will be added to the waiting list and notified by email as soon as a place becomes available.

Managing Your DevelopmentWhen you log in to the system, you can manage all your personaldetails in the ‘My Account’ area so, for example, if your email addressor telephone number changes you can keep it up to date and stillreceive important messages about your bookings.

The ‘My CPD Record’ area allows you to review all of the coursesthat you have attended using our database. You can also see thecourses you are currently booked on to, or awaiting a place for. Fromhere you can also cancel your place or you can choose to removeyourself from a waiting list.

Any QuestionsThere are Frequently Asked Questions (FAQs) on the site whichshould answer most queries, but if you do have any problems orqueries whilst registering or making a booking, please do contact the Learning Institute on [email protected] or call 020 7882 2800.

We welcome feedback on your experience of using our bookingsystem. Please email any specific suggestions, comments orfeedback regarding database functions and performance [email protected].

39www.learninginstitute.qmul.ac.uk/booking

Index of courses

Index of Courses

Appraisal Course code Date

Appraisers: Planning and Carrying out an Appraisal Review meeting with QMPAS AP008 08/03/2012





For administrative staffMinute Writing M101 03/10/2011

Professional Administrative Support (Induction) MP139 09/11/2011

Module 1 - Role and Functions of an Administrator MP139 18/11/2011

Customer Service and Delivering Service M158 06/12/2011

Module 2 - Meeting Customers Needs MP139 16/12/2011

Professional Leadership and Management Award for Support Staff (OCN accredited) - Induction MP138 10/01/2012

Minute Writing M101 12/01/2012

Module 3 - Written Communication Skills MP139 30/01/2012

Module 1 - Role and Functions of a Supervisor MP138 07/02/2012

Customer Support and Delivering Service M158 15/02/2012

Mind-Mapping and Speed Reading M216 29/02/2012

Module 4 - Meeting Skills MP139 06/03/2012

Module 2 - Meeting Customer Needs MP138 16/03/2012

Module 3 - Developing Individuals and Teams MP138 27/04/2012

Module 5 - Working in Teams and Dealing with Conflict MP139 07/05/2012

Module 4 - Managing Conflict MP138 12/06/2012

Module 5 - Managing Change MP138 12/07/2012

Mental Health Awareness (Administrative Staff) M203 See Website

Leadership and Management Award for Professional Services Staff (Day 4) MP122p See Website




AssessmentGiving Feedback to Students A211 24/10/2011

Assessing Students A256 24/10/2011

Assessment and Feedback C203 01/11/2011


Objective Structured Clinical Examinations (OSCEs) C113 05/12/2011


Giving Feedback to Students A211 07/06/2012


Index of Courses


Career development and employabilityHow to Successfully Apply for Jobs in Academia R213a 07/10/2011

Exploring Careers Outside Academia R215b 17/10/2011

ESDM010: Developing an Academic Career (Day 1) A250 (a) 20/10/2011


Interview Skills for Jobs Outside Academia R184b 08/11/2011


ESDM010: Developing an Academic Career (Day 1) A250 (b) 22/11/2011


Interview Skills for Jobs in Academia R184a 06/12/2011


ESDM010: Developing an Academic Career (Day 1) A250 (c) 17/01/2012




How to successfully Apply for Jobs Outside Academia R213b 20/03/2012

Exploring Careers In Academia R215a 30/03/2012



Communicating with othersBeing a PBL Facilitator C108 14/09/2011

Train Your Voice for Teaching A254 16/09/2011

Dealing with Disruptive Behaviour A162 21/10/2011

Influencing and Negotiating Skills M186 25/10/2011


Presenting Your Research to an Audience (Day 1) R182 11/11/2011

Communicating your Research - Public Engagement R225 11/11/2011

Effective Networking R219 14/11/2011

Making a Poster Presentation R126 25/11/2011


Being a PBL Facilitator C108 07/12/2011

Managing Conflict and Dealing with Difficult Situations M146 07/12/2011


Presentation Skills (OCN accredited) (Day 1) MP167 20/01/2012


Presentation Skills (OCN accredited) (Day 2) MP167 26/01/2012




Teamwork for researchers R216 10/02/2012

Developing your Personal Impact - Enhancing Your Personal Presence M157 21/02/2012

Index of Courses


Communicating with others (cont) Course code Date






Influencing and Negotiation Skills M186 11/04/2012

Chairing Meetings M200 17/04/2012








Training the Trainers (OCN accredited) (Day 1) IG100 14/06/2012






Mental Health Awareness (Academic Staff) M203a See Website

Mental Health Awareness (Administrative Staff) M203 See Website

E-learningHow to use Endnote for the Arts DELUEL27P 11/10/2011

Induction to Blackboard, QM's Virtual Learning Environment DELUWEBCT1 12/10/2011

How to use Endnote for Medicine and the Sciences DELUEL25P 13/10/2011

Induction into Presentation Technologies at QMUL DELU47 19/10/2011

Induction to Q-Review: recording your lecture and getting online DELU25 26/10/2011

Getting Started with E-Learning DELU42 02/11/2011

Introduction to Audience Voting Systems: “Ask the Audience” Promoting student engagement DELU26 03/11/2011

Introduction to the BOS Online Survey Tool DELU44 04/11/2011


TurnitinUK & the VLE - plagiarism detection in the VLE DELU22 10/11/2011


Getting started with teaching toom technologies in QM DELU31 16/11/2011

Getting Started with Distance Learning DELU41 17/11/2011

How to use Endnote for Sciences & Engineering DELUEL26P 18/11/2011

Blackboard: Quiz Building and Exams DELU38 23/11/2011

How to use Endnote for Law DELUEL28P 24/11/2011

Index of Courses


E-learning (cont) Course code Date

Extending Blackboard -Wimba Voice Tools DELU30 01/12/2011


How to use Endnote for the Arts DELUEL27P 07/12/2011



Screencasting for Education with Camtasia and Jing DELU35 11/01/2012



An Introduction to Copyright and IPR for Digital Learning Resources DELU40 25/01/2012


Introduction to iTunesU DELU43 02/02/2012





Preparing for the new VLE DELU36 10/02/2012





Accessible E-Learning DELU37 23/02/2012

Getting Started with E-Learning for CILT DELU45 28/02/2012



















Index of Courses


E-learning (cont) Course code Date

From Camera to YouTube - putting your videos online DELU32 On-demand

How to Podcast and get on iTunes DELU33 On-demand

What can I do with Web 2.0? DELU34 On-demand

Online Debate: Facilitation and Promotion DELU36P On-demand

Blackboard: Online coursework and feedback DELU39 On-demand

E-Learning consultation session DELU46 On-demand

Evaluation of teachingEvaluation of Teaching Practice C205 29/11/2011

Evaluation of Teaching Practice C205 08/12/2011

Evaluation of Teaching A224 22/02/2012


FinanceFinancial Planning for Departments and Sectors at Queen Mary P113 See Website

Understanding Your Budget Statements P114 See Website

Health & SafetyOffice Safety & Risk Assessment See website See website

Manual Lifting and Handling See website See website

COSHH Risk Assessment in Laboratories See website See website

Stress Awareness Course See website See website

Working Safely with Biological Hazards and Genetically Modified Organisms See website See website

Containment Level 3 - Principles and Practices See website See website

Introduction to Biohazards and Genetically Modified Organisms See website See website

Laboratory Safety for Non-academic Staff See website See website

Fieldwork Risk Assessment See website See website

Introduction to Laser Safety Management Course (provided by external trainers) See website See website

Transport of Dangerous Goods (provided by IATA/ADR accredited external trainers) See website See website

Working at Height See website See website

Asbestos Awareness See website See website

IOSH: Working Safely See website See website

IOSH: Managing Safely See website See website

Working Safely with Ionising Radiation See website See website

Radiation Protection Supervisors Training See website See website

Emergency First Aider course See website See website

Full First Aid Training course See website See website

First Aid Re-qualifier See website See website

Fire Marshal training See website See website

Evacuation Chair Training (nominated staff only) See website See website

Temporary Summer conference staff See website See website

Index of Courses


Health & Safety (cont) Course code Date

Student stewards See website See website

First year student induction See website See website

Security staff See website See website

Human ResourcesManaging Performance HR007 06/10/2011

Introduction to Mentoring and Coaching M128 26/10/2011





Managing Performance HR007 21/05/2012



Fair Selection Update HR003 See Website

Fair Selection and Interview Skills HR001 See Website

Discipline and Grievance HR010 See Website

MyHR for Employees and Managers HR012 See Website

Learning and Teaching (clinical and dental related)Introduction to Problem-Based Learning C107 07/09/2011


Learning with Role-Play C115 02/11/2011

Teaching with Small Groups C109 07/11/2011

Introduction to Problem-Based Learning C107 30/11/2011

Objective Structured Clinical Examinations (OSCEs) C113 05/12/2011





Inter-Professional Learning: Roles and Models C118 24/02/2012



Supporting Students who are Failing Academically C119 02/05/2012






Index of Courses


Learning and TeachingESDM009: Seminar 2: Research Quality and Impact A2372 05/09/2011

Teach your first session - Science and Engineering GT101 06/09/2011


Teach your first session- Humanities and Social Sciences GT100 08/09/2011

Teach your first session- Humanities and Social Sciences GT100 12/09/2011

Teach your first session - Science and Engineering GT101 14/09/2011



CILT Induction C200 20/09/2011

PhD Supervision in Science, Engineering and Biomedical Sciences A115 22/09/2011


Introduction to theories of learning and teaching C201 04/10/2011

ESDM009: Seminar 3: Academic Service and Citizenship A2373 13/10/2011


Induction to the PGCAP A159 14/10/2011

Interactive Teaching A248 18/10/2011

Teaching in different settings C202 18/10/2011

Demonstrating in the Laboratory (SBCS only) R180 19/10/2011



Assessing Students A256 24/10/2011


ESDM012: Learning and Teaching in Higher Education: Seminar 1: Student Learning A221 (a) 27/10/2011


Detecting and Deterring Plagiarism A206 01/11/2011



ESDM012: Seminar 2: Teaching in the Disciplines A221 (a) 03/11/2011




ESDM012: Seminar 3: Cognitive Approaches to Teaching A221 (a) 10/11/2011



Dealing with problems in teaching C204 15/11/2011



Using Role-play in teaching A236 21/11/2011


Index of Courses


Learning and Teaching (cont) Course code Date

ESDM012: Seminar 4: Social Approaches to Teaching A221 (a) 24/11/2011







ESDM012: Seminar 5: Working with Individuals A221 (a) 08/12/2011


ESDM012: Seminar 6: Current Debates about Teaching in HE A221 (a) 15/12/2011

ESDM012: Learning and Teaching in Higher Education (Day 1) A221 (b) 09/01/2012

ESDM011: Developing the Curriculum in the Disciplines: Seminar 1: Introducing Constructive Alignment - plus 1 hour Session A235 (a) 11/01/2012

Screencasting for Education with Camtasia and Jing DELU35 11/01/2012


ESDM012: Learning and Teaching in Higher Education (Day 2) A221 (b) 13/01/2012

ESDM011: Developing the Curriculum in the Disciplines: Seminar 1: Introducing Constructive Alignment A235 (b) 19/01/2012


ESDM011: Seminar 2: Session and Unit Design A235 (a) 25/01/2012

An Introduction to Copyright and IPR for Digital Learning Resources DELU40 25/01/2012


ESDM011: Seminar 2: Session and Unit Design A235 (b) 02/02/2012



ESDM011: Seminar 3: Assessment A235 (a) 08/02/2012







ESDM011 Seminar 3: Assessment A235 (b) 16/02/2012


ESDM011: Seminar 4: Giving Feedback to Students A235 (a) 22/02/2012



Evaluation of Teaching A224 22/02/2012

Accessible E-Learning DELU37 23/02/2012

Inter-Professional Learning: Roles and Models C118 24/02/2012

Index of Courses





ESDM011: Seminar 4: Giving Feedback to Students A235 (b) 01/03/2012

ESDM011: Seminar 5: Thread and Programme Design A235 (a) 07/03/2012




Teacher Coaching: A Process for Supporting Practicing Teachers A260 13/03/2012


ESDM011: Seminar 5: Thread and Programme Design A235 (b) 15/03/2012



ESDM011: Seminar 6: Evaluation of Teaching and Learning A235 (a) 21/03/2012





ESDM011: Seminar 6 Evaluation of Teaching and Learning A235 (b) 29/03/2012


Teacher Coaching: A Process for Supporting Practicing Teachers A260 02/04/2012

ESDM009: Seminar 1: Teaching Quality and Impact A2371 04/04/2012




Strategies to Improve Assessment A257 18/04/2012


Making a Case for Excellence in Teaching A258 26/04/2012



PhD Dissertation and Project Supervision in Arts, Humanities and Social Sciences A119 09/05/2012



Interactive Teaching A248 07/06/2012



Enhancing Visual Presentation in Lectures A249 13/06/2012



Introduction to Educational Research A259 19/06/2012


Index of Courses





Student Support and Personal Tutoring A220 27/06/2012

Course and Programme Design A251 27/06/2012



ESDM009: Seminar 2: Research Quality and Impact A2372 05/09/2012

ESDM009: Seminar 3: Academic Service and Citizenship A2373 18/10/2012

From Camera to YouTube - putting your videos online DELU32 On-demand

How to Podcast and get on iTunes DELU33 On-demand

What can I do with Web 2.0? DELU34 On-demand

Online Debate: Facilitation and Promotion DELU36P On-demand

Blackboard: Online coursework and feedback DELU39 On-demand

E-Learning consultation session DELU46 On-demand

Teaching with Patients in Clinical Settings 1 C122 See Website

Teaching with Patients in Clinical Settings 2 C122 See Website

Teach your first session - Science and Engineering GT101 See Website

Legal and RegulatoryImmigration Rules M206 See Website

Immigration Rules - UPDATE M206a See Website

Management DevelopmentIntroduction to Leadership & Managing Teams (Day 1) ARP1 19/09/2011

Introduction to Leadership & Managing Teams (Day 2) ARP1 21/09/2011





Leadership & Managing Your Research Team: Managing the Human Factor (Day 1) ARP2 30/11/2011


Developing Resilience M195 15/11/2011

Professional Leadership and Management Award for Support Staff (OCN accredited) - Induction MP138 10/01/2012


Leadership and Management: A Strategic Perspective for Senior Staff (Day 3) ARP3 16/01/2012




Index of Courses


Management Development (cont) Course code Date

Module 1 - Role and Functions of a Supervisor MP138 07/02/2012





Module 2 - Meeting Customers Needs MP138 16/03/2012



Influencing and Negotiation Skills M186 11/04/2012



Module 3 - Developing Individuals and Teams MP138 27/04/2012



Introduction to Leadership and Managing Teams for Support Staff (Institute for Leadership and Management endorsed) (Day 1) M162 23/05/2012

Introduction to Leadership and Managing Teams for Support Staff (Institute for Leadership and Management endorsed) (Day 2) M162 24/05/2012



Module 4 - Managing Conflict MP138 12/06/2012




Module 5 - Managing Change MP138 12/07/2012

Fair Selection Update HR003 See Website






Discipline and Grievance HR010 See Website

Meeting SkillsMinute Writing M101 03/10/2011

Minute Writing M101 12/01/2012

Chairing Meetings M200 17/04/2012

Index of Courses


Personal EffectivenessPlanning for Difficult Conversations M142 04/11/2011

Event Management M130 16/11/2011

Applying Best Procurement Practice P117 21/11/2011

Mind-Mapping for Support Staff M217 12/12/2011

Speed Reading for Support Staff M218 14/12/2011

Planning for Difficult Conversations M142 10/01/2012

Mind-Mapping for Support Staff M217 15/05/2012

Speed Reading for Support Staff M218 16/05/2012

Planning for Difficult Conversations M142 04/07/2012

Postgraduate Research Students and Early Career ResearchersIntroduction to Leadership & Managing Teams (Day 1) ARP1 19/09/2011


PhD Induction R175 05/10/2011


How to Successfully Apply for Jobs in Academia R213a 07/10/2011

Managing your PhD R121 10/10/2011




Demonstrating in the Laboratory (SBCS only) R180 19/10/2011

Critical Thinking R209 28/10/2011





Making the Most of Your First Academic Conference R210 14/11/2011


Mindmapping & Speed Reading R199 17/11/2011


Creative Thinking R173 23/11/2011


Writing for Publication R160 25/11/2011



Time Management for Researchers R107 01/12/2011




Index of Courses


Postgraduate Research Students) Course code Date

and Early Career Researchers (cont)Assertive Communication for Researchers R229 09/12/2011

Negotiation & Influencing Skills R243 09/12/2011


Writing your Thesis R155 13/12/2011

The Viva R157 13/12/2011

Reading Critically & Analytically R208 15/12/2011













Managing Your PhD R121 08/02/2012





The Viva R157 14/02/2012









Self-Motivation During Your PhD R222 09/03/2012




Mindmapping and Speed Reading R199 26/03/2012


Index of Courses


Postgraduate Research Students) Course code Date

and Early Career Researchers (cont)Communicating your Research - Public Engagement R225 27/03/2012

Exploring Careers In Academia R215a 30/03/2012


The Viva R157 16/04/2012





Assertive Communication for Researchers R229 30/04/2012

Negotiation & Influencing R243 30/04/2012

Making the Most of Your First Academic Conference R210 01/05/2012













Project ManagementManaging your PhD R121 10/10/2011

Project Planning M140 28/11/2011



Project Planning M140 19/04/2012


Recruitment and SelectionFair Selection Update HR003 See Website




Research Staff and Postgraduate Research Students Course code Date

"PhD Supervision in Science, Engineering and Biomedical Sciences" A115 22/09/2011



How to Successfully Apply for Jobs in Academia R213a 07/10/2011




















Self-Motivation During Your PhD R222 09/03/2012










PhD Dissertation and Project Supervision in Arts, Humanities and Social Sciences A119 09/05/2012







Self-Management Course code Date




Managing Multiple Priorities M181 07/12/2011



Mind-Mapping and Speed Reading M216 29/02/2012


Planning for Retirement (Day 1) M192 12/03/2012

Planning for Retirement (Day 2) M192 13/03/2012




Managing Multiple Priorities and Time M181 20/06/2012

Student SupportWriting your Thesis R155 13/12/2011




Working with International Students - the Implications of Culture M208 See Website

Mental Health Awareness (Academic Staff) M203a See Website

Immigration Rules M206 See Website

Immigration Rules - UPDATE M206a See Website



LI Short Courses Programme - Booking Arrangements

1. The Learning Institute offers an open programme of courses,workshops and short programmes which are advertised through the Learning Institute website and in our Handbook (published eachautumn). This programme is open to all staff members at QueenMary and is planned taking account of budget available and learningand development needs that have been identified by heads ofschools and institutes, and others in the College.

2. The programme aims to provide activities for all categories of Collegestaff, with many courses and workshops being targeted at specificgroups of staff. It also supports all categories of researchers.

3. Bookings for courses offered by The Learning Institute may be made through our website, by email or by telephone. For operationalreasons, some categories of staff will need to obtain permission fromtheir heads of school, institute or line managers in order to bereleased to attend staff development activities.

4. Bookings for courses are accepted on a first come, first served basis.The Learning Institute will normally acknowledge receipt of a bookingwithin two working days by email (if possible) and we will confirmwhether or not you have been booked onto a course or workshop.

5. Sometimes when courses are fully booked, a waiting list will beopened. You will be informed if your name is held on a waiting list and you will be offered a place if one becomes available.

6. Queen Mary staff and students are not normally charged fees forattendance at courses, workshops or short programmes offered by The Learning Institute. Other staff in NHS Trusts who teach Queen Mary students are also normally able to attend courses free of charge.

All others will be a charged course fee at the following rate:

Half day activity £95Full day activity £170Other course fees as advised

7. Exceptionally, participants may have to cancel places at coursesbecause of illness or for operational reasons. Cancellations for otherreasons received less than two working days before the scheduledstart of a course may incur a cancellation fee equal to the full coursefee given above. You may also incur a fee if you do not attend acourse on which you have booked, and have not cancelled yourbooking beforehand. This is to minimise unnecessary wastage ofresources. This fee will be charged to your head of school or institute.Schools/Institutes are free to substitute names of staff attendingcourses.

8. Staff and students attending courses, workshops and shortprogrammes can receive a Certificate of Attendance to help them log their own record of continuing professional development.

Dr Steve KetteridgeDirector of The Learning InstituteAugust 2011


Notes


Educational and Staff Development

Academic Practice

The TeamThe Academic Practice team is part of Educational and StaffDevelopment. We support learning and teaching throughconsultancy, educational research, courses and workshops.

Our programmesThe team runs a number of programmes to support staff in learningand teaching, including the Postgraduate Certificate in Learning andTeaching (which is primarily for new full-time academic staff), theCertificate in Learning and Teaching (which is for part-timeeducators), the Demonstrators’ Academic Development Programme(which is for demonstrators in science and engineering disciplines)and the Postgraduate Diploma in Academic Practice (which is forexperienced staff who wish to carry out an educational researchproject). There is also a wide-ranging programme of stand-aloneworkshops in various areas of academic practice which would be of interest to any staff involved in teaching or the support of learning.

For postgraduate research students there is an exciting programmeof courses, workshops and events designed to help them recogniseand develop the key skills they will need to effectively manage theirresearch and plan for the future (see page ?? for further details)

Recognising and rewarding excellenceWe also run and manage schemes to support and reward innovationand excellence in learning and teaching. These include SmallGrants for the Development of Learning and Teaching, Drapers’Prizes for Developments in Learning and Teaching and the Drapers’Awards for Excellence in Teaching. We also manage the College’sprocess for the National Teaching Fellowship scheme, includingcoaching applicants and assisting in writing documentation.

Research and eventsWe also carry out educational research and organise events to fosterdiscussion of education within the College. These include theannual Drapers’ Lecture on Learning and Teaching, which is givenby an expert in learning and teaching from outside the College, theannual Learning and Teaching Forum, which aims to spread goodpractice from within the College, an annual student experienceseminar and the series of Educational Research Seminars, whichare presented by a mix of internal and external speakers on currentresearch into higher education.

ConsultancyWe also offer consultancy services to departments and individualsfrom across the College. This is usually in the form of one-to-oneguidance and advice from an appropriate member of the team.Issues which we have worked on recently include: Developingassessment criteria for engineering projects, developing learningoutcomes and module descriptors for Law, redesigning practicalclasses in biological sciences and developing skills in mathematics.

Contacts:David Andrew – Head of Academic Practice and Course DirectorPGCAP e: [email protected] Garrett – Course Director CILT e: [email protected] Cordy – Development Adviser for Research Students e: [email protected] Williamson – Education Adviser e: [email protected] Martin – Learning and Teaching Development Adviser e: [email protected]

http://www.esd.qmul.ac.uk/acprac/

59To book a course: www.learninginstitute.qmul.ac.uk

This handbook has been printed onenvironmentally friendly material fromsustainable sources

The Handbook is produced by The Learning Institute - Pub8291

For further information contact:The Learning InstituteBancroft BuildingQueen Mary, University of LondonLondonE1 4NS

t: (0)20 7882 2800e: [email protected]

Learning Institute Handbook 2011-12

Documents

Transcript of Learning Institute Handbook 2011-12