Learning Delivery: Meeting the Learner Where They Are - Part 1

1

LEARNING DELIVERYMeeting the modern learner where they are

©2015 Xyleme, Inc. - All Rights Reserved.

Monica Kraft

Director, Product Marketing

Xyleme

Cristine (Duckworth) Lipscomb

Sr. Learning Strategist

Intrac Inc. Chapman Alliance

#ModernLearner @XylemeLearning

LEARNING DELIVERYMeeting the modern learner where they are

June 23, 2015

3©2015 Xyleme, Inc. - All Rights Reserved.

AGENDA

Workplace Challenges

Content Strategy and Governance

Roadmap to Maturity

6 mins

9 mins

9 mins

Introduction 3 mins


WORKPLACE CHALLENGES



TIME AND SKILLS



POLL What are you experiencing in your organization?

• Overwhelmed • Distracted by interruptions • Impatient • Not enough time to do my job


CONTENT STRATEGY & GOVERNANCE



THE LANDSCAPEMountains of information



Content Strategy is the methodology to solve business goals through the systematic design, development, delivery, and maintenance of content.

CONTENT STRATEGYA Business Process



• Ensure Learning Systems are aligned with goals of the organization

• Ensure the systems serve as an enabler to individuals’ learning needs – easy to use – content remains relevant

GOVERNANCEGuardians of Content Delivery


CONTENT DEVELOPMENT



• Content is not a course• Content is smart• Content is shared• Templates drive consistency

CONTENT DEVELOPMENT4 rules of thumb What – Subject, Skill/Competency

Who – Job Role, Level, GeographyWhy – Goal

AuthorVersionType


14©2015 Xyleme, Inc. - All Rights Reserved

SMART CONTENT• Modular• Written for Reuse• Author tags for:

o Job Roleo Level - Novice, Intermediate, Experto Competency - Org. Specific

• Author is known• Version history is known• Type is known• Content is indexed for search


SHARED CONTENT


Searchable

Consistent

Accurate

Relevant

Maintainable

Measurable

Learning Path

Email with 3 min video and a checklist

LCMSFormal and Informal Learning

+ + + +

+ +

+ + +Classroom followed by email reminders, podcasts, and a coaching guide+ Glue


EXAMPLE


How to login

How to access billing history

How to adjust a payment

Client Service

During your day, you will receive a variety of requests from your clients and will need to check their account in order to address the client's need.

To do this you will access the Client Star system.

Once you are in the system, verify the client's identify by checking their….

If the client has an issue with their bill, you will need to check their billing history.

How to login


In order to manually adjust a client's account, you must first login to the Client Star system.

And access the billing history

There are typically three types of adjustments that need to be made. The most common one is…

Sometimes you need to…

Billing Specialist

How to login


How to adjust a payment


CONTENT TEMPLATESInput Output


CONTENT DELIVERY



Engagement

Engagement

System of Record

ContentDevelopment

ContentDevelopment

Content Development

Engagement

System of Record

System of Record

LearnerEngagement

TODAY’S ENVIRONMENTDistributed Learning



EASE OF USE

• Where do people go now to get content?• Can we leverage that path? Or

simplify it?• How can we simply search

results?• What content is essential?



RELEVANT CONTENTClear the clutter

• Content Organization for Discoverability

• Smart Content for Searchability• Analytics for continuous

improvement



CONTENT PERFORMANCE


ROADMAP



E

New Roles: Learning Design Consultant Content Developer Content Strategist/Librarian Template Designer

REACTIVE

CONTENT CAPABILITY MATURITY MODEL

CONTENT REUSE

LEARNING DESIGN AND STRATEGY

COLLABORATIVE DEVELOPMENT

LEARNING DELIVERY

Local Shared Media,Copy and Paste

Shared content library, Linked to source

Systematic reuse

Content = course, Hand crafted, variable quality

Content = course + resources, consistent quality

Consider content value for all audiences, create learning ecosystem

Enterprise needs, Impact vs. effort, Measure success, Continuously improve

Limited, Email Project management tools, personas, SME feedback

Peer review, writing for reuse, design standards, learner feedback

Rapid assembly, templates and standards, agile

Single modal, one-time use

Multi modal, device specific, one-time use

Multi-channel, multi modal, multi device, managed

Personalized and Adaptive experience

STRATEGICPROACTIVE

RESPONSIVE



TECHNOLOGY + PROCESS

Content Distribution

LearnerEngagement

Content Development

Content Analytics



THANK YOUMonica KraftDirector, Product MarketingXyleme

Cristine (Duckworth) LipscombSr. Learning StrategistIntrac Inc., Chapman [email protected] https://www.linkedin.com/pub/cristine-lipscomb/0/889/388

[email protected]://www.linkedin.com/ in/monicakraft

Register for Part II www.xyleme.com/news-events/events

Send your questions in advance to [email protected]


mailto:[email protected]

https://www.linkedin.com/pub/cristine-lipscomb/0/889/388



mailto:[email protected]

https://www.linkedin.com/in/monicakraft




Learning Delivery: Meeting the Learner Where They Are - Part 1

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Transcript of Learning Delivery: Meeting the Learner Where They Are - Part 1