Learning cafe learning outsourcing 30 aug2012 ver4
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LEARNING CAFÉ DISCUSSION
Outsourcing of Learning – Good, Bad, Challenges & Opportunities30 Aug 2012, Thursday, 12 – 1 pm
PUREDISCUSSION
WEBINAR
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Participants ToolbarWebinar ID: 650198008Date – Thus 30 Aug, 12 – 1 pm ESTTelephone Conf CallTelephone Conf Call - +61 2 8014 4933 Access Code: 859-720-501
Any questions please send it via Q&A box or raise your hand.Phones or PC speakers on mute till you are ready to speak.This session is being recorded for replay.
This is a discussion amongst peers, we would love your thoughts and comments.
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Com
munity
of experienced learning &
performance professions
Building L&D Capability
Integrate Learning,
Performance &
Knowledge
Making Learning
Work in the Real World
Practitioners Forum
BlogMagazine
Webinar Discussions
UnConference
Sydney Feb 2013
TwitterLinkedin
Coffee Catch Ups
Capability Building
Workshops
Personalised and Flexible
When you want it.How you want it
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Industry System Change Business Activity
Webinar sponsors
Supporters
Announcements - EventsLearning Café UnConference – Sydney Feb 2012• A professional development event with a difference.• 95% wanted to come back next year.• All about Learning & Performance. Aussie Talent• No exhibitions or sales. Limited seats – Only 100 .
Designing and Managing Employee Communities• 1 day workshop – 15 Nov, Thurs. Sydney SBD• Living lab experiential learning approach.
• Create an environment for communities to grow.• Governance, process and risk management.• Social media, blended and virtual communities.• Role and capabilities of Community Manager.
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Panel
Background Primer Chat with the panel
Dion Groeneweg
Director – The Cape Group
Tim Wilding Head of
Organisational Devp & Trg –CommInsure
Jeevan Joshi
Producer
Learning Café
Webinar Registrations ASICANZAPSCAustubeMillsCPA AustraliaDET NSWIAGIP AustraliaLawrence & HansonJames Cook UniMacquarieMercerNewcastle UniOraclePWCRACPRed CrossRBFSAPSapientSiemensSkillsoftSuccessfactorsSuncorpTelstraTP3Stan ChartThe Smith FamilyVic GovWestpacZurich
Helping out - Robin Petterd & Divya Ramachandran
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Primer - Outsourcing
Insourced Selective
Significantly Completely
Approach
1 Undertaken by outside supplier
2 Transfer of activities or assets to an outside supplier
3Activities undertaken by suppliers but could have been done internally
-> Off shoring-> Near sourcing
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Outsourcing of Learning
Classroom Learning
Online Learning
Online Content
Learning Mgt System
Leadership Trg Trainers
Business Process
Admin & records Support helpdesk
Strategy & Design
Design
Components of Learning Function
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Dynamics are different
2011 Training Industry Report 2011
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Selecting Outsourcing Vendor
KnowledgeWorking Outsourcing Selection Method
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LET US TALK TO THE PANEL
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Can and should some or all of learning be outsourced ?
Where do you stand as business manager and as a learning professional ?
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Is Learning a A or B or C player ?
C• Surplus• Not much economic
impact• Compensation –
Market price
B• Supporting -
Supports A• Compensation – Job
Level
A• Strategically
important• Enhances revenues• Compensation –
Performance
A Players or A Positions ? The Strategic Logic of Workforce Management, Mark Huselid,, Richard Beatty & Brian Becker , HBR
Outsource or eliminate
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Coffee Catch Up Ruminations• L&D are not particularly good at
creating credibility about the value they deliver, hence outsourcing is considered.
• Maybe we also need to create more value.
• Being part of HR means that Learning does not get a seat at the table and is considered an add on.
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What are your observations on outsourcing of learning in Australia and Asia Pacific ?
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Cape Group Research 2005 • Examined company trends in the outsourcing of
learning functions • Interviewed vendors in the Asia Pacific region
• Key findings: - Most commonly outsourced functions included
content development and technology infrastructure- Outsourcing of entire learning functions was rare- Main drivers for outsourcing included cost reduction,
to remain competitive and keeping up to date with technology
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Recent Research from US
• Survey of 790 US based organisations and educational institutions (29% small companies, 40% midsize and 31% large) from various industries
• The findings showed a significant rise in training outsourcing spending: $606, 563, up from $257,871 in 2010
• On average, 23% of total budget is spent on outsourcing• Average training budget spent on outsourcing is expected to stay
relatively stable in 2012 (79% organisations saying they will stay the same)
• Number one driver is still cost reduction, but there is a longer term focus on improving performance over years to come
• Other drivers include better management of resources, improved quality of content development and delivery and achieving greater geographic reach into foreign market
www.trainingindustry.com
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Cape Group Research 2012
• Preliminary findings on Australian organisations:- Increase in adoption of SaaS to deliver
eLearning- Similar to US, common outsourced
components are content development and facilitation
- Unlike US, increase outsourcing of LMS - Drivers for outsourcing include innovation,
reduced cost and increased demand - Challenges in outsourcing are the ability of
vendors to meet client service standards, building trust bet and communication barriers
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Cape Group Research 2012
• Preliminary findings on Australian organisations:- Drivers for outsourcing include innovation,
reduced cost and increased demand - Challenges organisations facing with
outsourcing include:- the ability of vendors to meet client service
standards- building trust with the vendors - ensuring clear communication of requirements- developing a strong partnering relationship
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What has been the impact of outsourcing on various learning activities ?
i.e. classroom delivery, e-Learning, leadership development and learning logistics ?
Classroom Learning
Online Learning
Online Content
Learning Mgt System
Leadership Trg Trainers
Business Process
Admin & records Support helpdesk
Strategy & Design
Design
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What will the impact of outsourcing on career options and opportunities availability for learning professionals.
Do we need to develop new skills and capabilities to adapt to outsourcing ?
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Turning to Asiapac for learning &
performance frameworks & thought
leadership
Topic for September
A future looking capability framework
for learning professionals
Thursday 27 Sept, Thursday
12 – 1 pm ESTRegister
OR
Keep in touch !
learningcafemag
www.learningcafe.com.au Blogs + UnConference + Workshops + Open source models
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