Learning and Development Programmes · Learning and Development Programmes 2013 – 2014 Forbairt...

Learning and Development Programmes 2013 – 2014 Forbairt na hEagraíochta agus na gComhaltaí Foirne 2013 – 2014

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www.nuigalway.ie/staffdevelopment

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http://www.nuigalway.ie/

http://www.nuigalway.ie/staffdevelopment

Organisation and Staff Development .................. 3

Induction and Orientation ................................... 5Induction for All New Staff ........................................................6

Policies and Procedures Training ........................ 7Training Support for PMDS Reviewers .................................8Training Support for PMDS Reviewees ................................8Data Protection Training ............................................................9Procurement/Financial Policy and Procedures ....................9Equality & Diversity - LEAD (Living Equality and Diversity) Programme ............................................................. 10NUI Galway Recruitment and Selection Procedure (Support Services) .................................................................... 10NUI Galway Recruitment and Selection Procedure (Academic staff) ........................................................................ 11Writing Effective University Policies and Procedures ...... 11Mentoring Workshop for Mentors ....................................... 12Mentoring Workshop for Mentees ....................................... 13

Supporting the Student ...................................... 14Supporting and Responding to Students in Distress (Support staff) ........................................................................... 15Supporting and Responding to Students in Distress (Academic staff) ........................................................................ 15Teaching in a Cross-cultural Environment ......................... 16An Introduction to Cultural Awareness and Cross-Cultural Communication: Skills for working with International Students .................................................... 16

Research Training ............................................... 17Introduction to SPSS ................................................................ 18Introduction to NVivo ............................................................. 18

Management Development Programme for Support Services Staff ........................................ 20

Management Development Programme for Support Services Staff ............................................................................... 21Supervisory Development Programme ............................... 21Manager Essentials for Support Services Staff ................... 22Future Leaders Programme for Support Services Staff.... 23

Quality/Customer Service ................................. 24Communication Skills Training ............................................. 25

Career Development .......................................... 26Preparing for the Job Interview .............................................. 27

Professional Skills Training ............................... 28Enhancing Your Report Writing Skills ................................. 29Chairing / Managing Committees and Meetings ............. 29Project Management Training................................................ 30

Web Training ...................................................... 31Web Editing – How to use the Content Management System (CMS) ........................................................................... 32Site Manager End User Training ............................................ 32SharePoint End User Training ................................................ 33Clear Concise Writing for the Web ....................................... 33

Life Planning ...................................................... 34Retirement Planning................................................................. 35Mid-Career Life Planning ....................................................... 35

Language Classes ................................................ 36Dioplóma sa Ghaeilge/Diploma in Irish ............................. 37

Information Technology .................................... 38Office Applications ................................................................... 39Desktop Publishing ................................................................... 39Agresso Training (Introductory) ........................................... 39Agresso Training (Web Ordering) ........................................ 39

Health and Safety ................................................ 40Health and Safety ...................................................................... 41

Core Health and Safety Training .....................................42

1. First Aid .........................................................................42Occupational First Aid, Initial Training ............................... 42AED/Defibrillator Refresher Training ................................ 43Fieldwork First Aid Training/(REC3) – Rescue Emergency Care ........................................................................ 43

2. Fire Safety .....................................................................44Fire Marshal Training ............................................................... 44Fire Safety Training ................................................................... 44

3. Manual Handling/Ergonomic .....................................45Manual Handling Training ...................................................... 45VDU/Workstation Assessor Training .................................. 45

4. Safe Pass ........................................................................46Safe Pass ....................................................................................... 46

5. Health and Safety Legal Briefings ...............................46Health and Safety Legal Briefing – Managers ..................... 46

6. Risk Assessments/Safety Statements .........................47How to conduct a Risk Assessment ...................................... 47Unit Safety Safety Statement Preparation/Updating ....... 47

Specialist Health and Safety Courses ..............................48

1. Laboratory ....................................................................48Autoclave Safety......................................................................... 48Laboratory Safety and Biological Agents ............................ 48GM Safety Seminar - The Management and Use of Genetically Modified Organisms .......................................... 49Chemical Safety including Fume Cupboards ..................... 49Confined Space Safety.............................................................. 50Handling Compressed Gases ................................................. 50Liquid Nitrogen/Cryogenics Workshop ............................. 51

2. Maintenance and Workshop Safety ............................51Abrasive Wheel Safety ............................................................. 51Asbestos Awareness Safety ...................................................... 52Electrical Safety Awareness ..................................................... 52Portable Appliance Testing (for electrical equipment) – Information Session and Practical Workshop .................... 53

3. Manual Handling/Ergonomics (Specialist) ..............53Use of Evacuation Chairs......................................................... 53People-Handling Training ....................................................... 54

4. First Aid (Specialist) ....................................................54Specialist First Aid Training .................................................... 54

5. Radiation Safety ...........................................................54

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Organisation and Staff Development 2www.nuigalway.ie/staffdevelopment


NUI Galway PMDS

All NUI Galway staff members are required to participate in individual performance management.

PMDS provides a framework enabling staff the opportunity to receive feedback on their performance, discuss, and set objectives for the forthcoming year, and to explore and support their career aspirations.

The purpose of PMDS at NUI Galway is to support staff in realising their maximum potential, to the benefit of both the individual and to the University.

For further information on the PMDS schemes or to download review forms, please refer to: www.nuigalway.ie/staff-development/performancemanagement/

Organisation and Staff Development

Welcome

Welcome to the 2013/2014 on-line Organisation and Staff Development eBook, your guide to the training and developmental offerings available to you in preparation for your PMDS review. This on-line book provides an easily accessible source of information for staff as well as being a more cost-effective method of publicising offerings available to staff.

In an environment of great change and economic constraint; there are greater challenges and demands on the University and its staff; staff training and development plays a vital role in the development and facilitation of skills and learning through the provision of training, coaching, mentoring programmes, and/or work/project experience.

The aim of this book is to provide information on the training and developmental offerings available to NUI Galway staff. Staff members will be able to access training via their PMDS review. Training will be focused on individual training needs - supporting staff in their roles and linking into the Unit/School/ College strategic plans and learning objectives.

We hope you find this book a useful source of information in preparing for your PMDS review.


http://www.nuigalway.ie/staff-development/performancemanagement/


Course Cancellation and Withdrawals

Class based training course will be cancelled if there is less than 6 (min participation number) in attendance, and rescheduled where possible at a later date. Staff members due to attend will be notified of cancellation.

A staff member unable to attend will be recorded as ‘failed to show’ unless an email is received prior to the course, a staff member must copy in their relevant Head of Unit/School.

Contact Details

www.nuigalway.ie/staffdevelopmentEmail: [email protected] T: +353 91 492 812 (Ext 2812)



mailto:staffdevelopment%40nuigalway.ie?subject=


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Induction and Orientation

“We know what we are, but know not what we may be.” William Shakespeare

5www.nuigalway.ie/staffdevelopment


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A centralised induction event is provided to new staff commencing in NUI Galway, usually at the beginning of the academic year.

The centralised induction includes a welcome address from the President, a number of presentations from the University’s Management team with respect to their areas of responsibility followed by a lunch, tour of the James Hardiman Library and a bus tour of the campus.

For further information, please go to the staff intranet:staff.intranet.nuigalway.ie and browse under Internal Vacancies.

The centralised induction is in addition to the local inductions which take place within the individual School, Support Unit, Research Institute. A local induction coordinator is nominated at post approval stage and new appointees are advised of their local induction coordinator in their offer letter.

For further details, please refer to web link: www.nuigalway.ie/staff-development/induction/local_induction_checklist.html

Duration:

½ day.


http://staff.intranet.nuigalway.ie/

http://www.nuigalway.ie/staff-development/induction/local_induction_checklist.html

http://www.nuigalway.ie/staff-development/induction/local_induction_checklist.html


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Policies and Procedures Training

“A little knowledge that acts is worth infinitely more than much knowledge that is idle.”

Kahlil Gibran



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g TD-UPP-02Training Support for PMDS Reviewees

NUI Galway’s performance review system is built around three key components:1. A two-way review of performance and work achievements against the

previous year objectives.2. Setting objectives for the forthcoming year3. A discussion on professional development and career aspirations with

agreed objectives Content:

• NUI Galway’s New PMDS Policy and Process• Preparing for the Review meeting including writing up self-assessment

form• The review meeting (setting objectives, discussing achievements, and

performance) • Understanding the PMDS performance ratings • Handling feedback constructively• Closing review meeting

Duration:

2-hours.

TD-UPP-01Training Support for PMDS Reviewers

NUI Galway’s performance review system is built around three key components:1. A two-way review of performance and work achievements against the

previous year’s objectives.2. Setting objectives for the forthcoming year3. A discussion on professional development and career aspirations with

agreed objectives

Content:

• NUI Galway PMDS Policy and Process• Preparing for the Review meeting• The meeting (setting objectives, discussing achievements, and

performance) • Applying performance ratings consistently• Providing constructive feedback• Closing review meeting

Duration:

½ day.



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g TD-UPP-04Procurement/Financial Policy and Procedures

It is essential that staff who make purchases on behalf of NUI Galway fully understand the important role they have to ensure that University funds are spent correctly and in a cost effective manner. Because NUI Galway is a public sector body, it is obliged to follow certain National and EU legislation. As the University works on a decentralised budget system, the responsibility rests with the Heads of Departments, Budget Holders and all staff who place orders that will be paid for by the University, to ensure funds are spent correctly.

To assist staff, the Procurement & Contracts Office have developed a series of training courses that covers all aspects of purchasing, from how to place a Purchase Order, what suppliers should be used, to the more complicated procedures involved in tendering for goods or services.

Course 1: Buyers Beware Course 2: Writing Specifications Course 3: The Complete Quotation Process Course 4: National Tendering & Award Procedures Course 5: Negotiation Skills

TD-UPP-03Data Protection Training

Overview:

NUI Galway in its role as a centre of education and research holds a great deal of information about the people who study or work here. The way in which the University manages this personal information is governed by the Data Protection Act 1998 and 2003. The University has overall responsibility for ensuring compliance with the Data Protection legislation. However, all employees of the University who collect and/or control the contents and use of personal data are also responsible for compliance with the Data Protection legislation.

Objective:

• To understand the responsibilities of NUI Galway under the Data Protection Act

Designed for:

Any staff member of NUI Galway who is involved in the collection, storage or processing of personal data has responsibilities under the legislation. Details of the NUI Galway Data Protection Policy can be found at: http://www.nuigalway.ie/data_protection/

Content:

• What is personal and sensitive data under the act?• What are the key provisions of the act?• Why is it important to protect it and what are our obligations?• Ability to identify breaches or potential beaches of data protection law

and react appropriately• Storing, handling, retrieval of such data• Destruction of data • Public access to data• Case studies applicable and relevant to a University

Duration:

½ day sessions x 2.


http://www.nuigalway.ie/data_protection/


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g TD-UPP-06NUI Galway Recruitment and Selection Procedure (Support Services)

Aim(s):

To enable participants to act on Interview Boards by providing training on interview skills and techniques, information on the NUI Galway process and procedure, familiarisation with recruitment documentation.

Designed for:

Support Services staff who act or will act on Recruitment Interview boards.

Course Content:

Interview Preparation• The Journey from role description to role competencies to interview

questions• Panel Interviews: assigning the questions, chairing the interview panel,

scoring and note taking in the context of the Freedom of Information Act and Equality legislation.

• Interview

Questioning and Listening Skills• Open and Closed question techniques• The funnel questioning technique• Active listening and body language• Avoiding hypothetical questions and answers

Duration:

1 day.

TD-UPP-05Equality & Diversity - LEAD (Living Equality and Diversity) Programme

Overview

The LEAD (Living Equality and Diversity) elearning programme is an innovative learning resource developed by six of the Irish University members of the IUA Equality Network: DCU, NUI Galway, TCD, UCC UCD and UL; it is an interactive online resource that aims to provide University staff with an awareness of the key quality and diversity issues across the nine grounds in Irish legislation in a University context.

Designed for:

All Staff, and is particularly relevant to staff in management or recruitment roles.

Content:

Module 1: Understanding DiversityModule 2: What’s it got to do with you?Module 3: From compliance to commitmentModule 4: Recruitment and SelectionModule 5: Dignity and Respect

To access the online programme, please go to http://www.leadequalitynetwork.comRegister with your own NUI Galway email address and details.


http://www.leadequalitynetwork.com/


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g TD-UPP-07NUI Galway Recruitment and Selection Procedure (Academic staff)

Aim(s):

Participants will be given the opportunity to:• Explore issues inherent in selection for ‘meritorious’ staff• Summarise the legislative and policy framework for equal opportunities• Gain experience in the use of competency-based selection and

assessment methods.

Designed for:

Academic members who act or will act on Recruitment Interview boards.

Course Content:

• Interviewing as part of legally compliant selection process• The nature and purpose of the interview in the overall selection process • Best practice in interview and selection• NUI Galway Recruitment Policies and Procedures• Equality

Duration:

1 day.

TD-UPP-08Writing Effective University Policies and Procedures

Overview:

The University has formally adopted a policy for all academic and support service units to create effective University policies and procedures. This course will teach participants how to interpret the University’s policy, to understand the process envisaged and in particular how to write and publish effective policy and procedures documents.

Objectives/Content:

• Understand the University’s policy on creating effective Policies and Procedures

• Learn about the Process of publishing Policies and Procedures• Write and Publish new and revised Policies and Procedures documents

Designed for:

All Head of Units and staff with responsibility for writing and processing new and revised University policies and procedures.

Duration:

2-hours



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g TD-UPP-09Mentoring Workshop for Mentors

Overview

The purpose of Academic Mentoring is to support the professional growth of the individual who is in the early stage of their career and to promote excellence in teaching and learning, research and academic leadership.

The role of the mentor is to offer off-line help to a mentee as he/she makes significant transitions in knowledge, work or thinking. The mentor may at times be a role model or sounding board and at other times a challenger, advisor or facilitator.

Aim(s):

This workshop aims to provide future mentors with the skills to develop and retain effective mentoring relationships.

The course will be participative and challenging; there will be 4 half-day sessions over 3 – 4 weeks, to provide reflective time for participants to assimilate their learning and become more self-aware.

Designed for:

The mentoring programme at NUI Galway is open to all academic staff and all new academic recruits. An academic staff member interested in the mentor role should consult with their College Dean, Head of School and the HR Office to support them through the process.

A mentor is an academic who has a proven track record in research, teaching and academic leadership.

All new mentors will be offered mentoring support and training prior to beginning a mentoring relationship.

Content:

• NUI Galway Mentoring Scheme• Contracting the mentoring relationship• Mentoring methodology – managing stages of mentoring relationship• Ground rules and code of ethics• Leadership development• Competencies of mentors• Establishing rapport• Effective listening skills

• Self awareness/self sabotage• Acting as role model, sharing expertise• Identifying learning opportunities for the mentee• Identifying mentee’s development goals and how to progress them• Supporting the mentee in integrating new knowledge through reflective

practice• Skills of giving and receiving feedback• Creating a safe environment for encouraging personal and professional

success• Accepting and valuing differences• Managing conflict and disputes• Insights into motives and behavior

Duration:

½ day.

For further information on the NUI Galway Academic Mentoring Scheme, please refer to: www.nuigalway.ie/staffdevelopment/Academic_Mentoring_Scheme/


http://www.nuigalway.ie/staffdevelopment/Academic_Mentoring_Scheme/


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g TD-UPP-10Mentoring Workshop for Mentees

Overview

The purpose of Academic Mentoring is to support the professional growth of the individual who is in the early stage of their career and to promote excellence in teaching and learning, research and academic leadership.

The role of the mentee involves taking ownership of the mentoring process and driving the mentoring agenda, being open and honest in discussing with their mentor what they would like to achieve from the relationship, seek to achieve mutual respect and trust with their mentor for the duration of the mentoring relationship, and to be willing to engage in career development opportunities.

Aim(s):

This workshop aims to provide future mentees with the skills to develop and retain effective mentoring relationships. The training course will be participative and challenging, the course will be one half-day session.

Designed for:

The mentoring programme at NUI Galway is open to all academic staff and all new academic recruits. An academic staff member who is in their early or mid academic career or a new recruit and interested in being mentored as part of the programme should consult with their College Dean, Head of School and the HR Office to support them through the process.

A mentee is typically an early or mid career academic or a new recruit to NUI Galway.

All new mentees will be offered mentoring support and training prior to beginning a mentoring relationship.

Content:

• NUI Galway Mentoring Scheme• Developing and maintaining the mentoring relationship• Ground rules and code of ethics• Mentee responsibilities• Communication, listening skills, giving and receiving feedback• Potential Challenges• Insights into motives and behavior

Duration:

½ day session.

For further information on the NUI Galway Academic Mentoring Scheme, please refer to: www.nuigalway.ie/staffdevelopment/Academic_Mentoring_Scheme/


http://www.nuigalway.ie/staffdevelopment/Academic_Mentoring_Scheme/


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Supporting the Student

“Experience teaches only the teachable.” Aldous Huxley



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Supporting and Responding to Students in Distress (Support staff)

A University is a busy and exciting place for students, but also a very demanding one. Staff in all areas are likely to come across students who can be overwhelmed or distressed and not know what to do or where to send the student for help. The health and welfare of students is everyone’s concern. This training is offered to accompany the booklet for staff which offers Guidelines on Supporting Students in Distress.

Aim(s):

This course will help staff to identify, respond effectively and refer on students in distress.

Designed for:

Support staff who may become involved with students who are distressed.

Objective(s):

• Help staff identify distressed students• Explore possible responses to troubled students• Develop skills in dealing with difficult behaviours and attitudes• Gain information about how and where to refer students who may need

specific kinds of help.

Duration:

½ day.

TD-STS-02Supporting and Responding to Students in Distress (Academic staff)

There is a clear link between academic achievement and emotional wellbeing. Academic staff can find that academic difficulties are often linked with underlying emotional distress. Staff are in a unique position to pick up such issues. An appropriate response can prevent such difficulties escalating.

A booklet has been produced for all staff on Guidelines for Supporting and Responding to Students in Distress. This training is planned to accompany the booklet.

Aim(s):

This course will help academic staff to develop confidence in their ability to identify, respond and relate to students in distress.

Designed for:

Academic staff whose roles bring them in contact with students in difficulty.

Objective(s):

• Consider how the changing Higher Education environment can impact on student distress

• Help staff identify distressed students• Explore possible responses to troubled students• Explore boundaries between the academic and pastoral aspects within

their roles• Develop new skills in dealing with difficult behaviours and attitudes• Develop a framework and procedures for referring students to other

services, if necessary.

Duration:

½ day.



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Teaching in a Cross-cultural Environment

Introduction

When you have non-native English speaking international students in your classroom, there are several important issues and classroom management strategies related to effective communication that you may need to keep in mind to help all students have a positive learning experience. International students bring a broad range of cultural perspectives to the learning environment, and this diversity has the capacity to enrich teaching and learning in the University. The workshop is designed to address the needs of international students as learners. The workshop will introduce issues of cultural awareness to those who teach international students, as well as issues involved in crosscultural communication.

Aim(s):

To discuss and explore strategies for improving the international student experience in a teaching and learning environment, while simultaneously improving interaction between home and international students.

Designed for:

Those involved in teaching, tutoring and supervising international students.

Objective(s):

Teaching in an intercultural setting means using strategies to work creatively with different cultural worldviews, and bringing an international perspective into the curriculum. Therefore, at the end of the course you will be able to:• Review and discuss the literature available on teaching international

students;• Plan for and offer better support to international students and those

involved in teaching;• Identify the main barriers in terms of teaching, e.g. language awareness,

non-verbal behaviour, learning styles, communication skills, academic writing etc;

• Identify and solve problems with the help of others in the workshop.

Duration:

½ day.

TD-STS-04An Introduction to Cultural Awareness and Cross-Cultural Communication: Skills for working with International Students

Introduction

The course is designed to introduce issues of cultural awareness to those who work with international students. Cross-cultural communication is important for a wide range of staff who have contact with international students in many different contexts. Cultural awareness as well as an ability to communicate across cultures contributes to the wellbeing of the students and allows those who work with international students to feel more confident when dealing with issues arising from cultural difference. The course will be interactive and will draw on participants own experience.

Aim(s):

To increase cultural awareness among those working with international students and to provide participants with the skills to engage and communicate more effectively and confidently with international students.

Designed for:

A broad range of staff in university units who interact directly with international students, e.g. student advisers, administrators, receptionists, attendants and security staff.

Objective(s):

At the end of the course you will be able to:• Define the key terms relating to “culture” and apply this knowledge to

discuss cultural difference in a positive way• Understand how awareness about other cultures and cultural differences

can improve your interaction in a multicultural environment• Identify barriers to effective cross-cultural communication• Use communication skills to engage and interact successfully with

international students

Duration:

1 day.



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Research Training

“I hear and I forget. I see and I remember. I do and I understand.”

Confucius



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Introduction to NVivo

Outline

The depth and breadth to which these topics will be covered depends on the general level of computer literacy of the group coupled with their experience, if any, of using databases designed for working with qualitative or unstructured data. Participants are encouraged to bring their own data if they have some. Otherwise, tutorial data will be provided on the day.

Designed for:

Academic and Research staff.

Day 1: Setting up your NVivo Database

Objective(s):

1. To equip individuals with enough knowledge to enable them to begin their project using a computer-aided methodology.

2. Understand the advantages and limitations of using a computer for qualitative data analyses.

3. How to set-up a database, import data and how to code data.4. Understand the potential of NVivo as a tool for organising, questioning

and reporting on the data so that they can truly support and defend their findings.

Content:

• Introduction – why use a computer for qualitative analysis?• The theoretical project• Designing, formatting and importing a document• Managing digital data• Linking text using annotations, memos, hyperlinks and see also links• Coding• Reviewing coding• Managing nodes• Using text search to explore data• Recording information about your participants using attributes.• Creating sets for data interrogation• Exploring Relationships• Searching data—analysis techniques.• Modelling ideas generated from data

TD-RES-01Introduction to SPSS

Overview:

This Introductory course covers:• Accessing data entry and import from other media, such as Excel• Manipulating data to create new data fields• Presenting data. Tabular and graphical output for analysis and reporting• Exploratory data analysis

Content:

On completing this course, you should be confident in leveraging the power of SPSS. This course will enable you to access data and create bespoke, high quality reports and output for monitoring data, thus enabling decision support.

Following an overview of the main features of SPSS and an introduction to essential terminology, you will be guided through the following topics:• Data definition and access• Data modification• Data analysis and presentation• Session control and help with SPSS Ireland

Designed for:

This course targets those with little or no SPSS experience, who wish to become efficient and productive SPSS users.

Prerequisites:

Keyboard and mouse skills. Experience of working in the Windows environment and an understanding of the key Windowsfeatures.

Duration:

2 days.



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Finally, there will be an open session at the end of the workshop to facilitate people who wish to work with their own data which will also provide the opportunity for a question and answer dialogue where all parties to the workshop can learn from each other

Duration:

2 days.

Day 2: Analysing your Data

Prerequisite:

It is compulsory to have completed day one in order to be able to participate in day two or to be an experienced NVivo user.

Objective(s):

The objective of this workshop is to conduct a piece of analysis using raw data and a research question. By the end of the session, the participants will have:• Set up a database with a robust architecture• Analysed the data using queries and manual analysis where appropriate• Reported on the findings

Content:

Data collection: Mixed method questionnaire collecting demographics along with quantitative and qualitative questions

Analysis:• Import Questionnaires• Import Quantitative data and match cases• Use coding query (simple) to address part 1 of the research question• Target a participant set and use coding query (advanced) to group them• Auto-code their qualitative responses to a single node• Code on their responses to identify reasons for change• Share information using annotations• Generate preliminary findings using memos (proposition/summary

statements)• Further interrogate data by automated coding on by demographic value

(gender) using an advanced coding query• Use text search to augment manual coding and integrate results• Use a compound query to refine searches• Test preliminary findings against demographics to further explore/

analyse results using short graphical queries• Create relationship nodes and code data to them• Export results and report graphically on weighting of concerns• Share/report data with non NVivo users using HTML export• Use matrix for deeper integration/exploration of relationships within data• Model findings• Report findings



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Management Development Programme for Support Services Staff

“You learn more quickly under the guidance of experienced teachers. You waste a lot of time going down blind alleys if you have no one to lead you.”

W. Somerset Maugham



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taff • Leading a team including organisation, motivation and co-ordinating

skills• Participating in a team task including leadership style,

communication and interpersonal skills• Problem solving including setting objectives, decision making and

conflict resolution

2. Assignment: participants must demonstrate an understanding and application of the specific learning outcomes, the assignment must demonstrate the participants’ ability to lead a team in the successful organisation of a project, task or event.

3. Learner Record: a reflective account and supporting documentation will be compiled by each participant. It will outline the participant’s practical experiences and application of the learning:• Identification of the key learning points• Description of skills acquired• Challenges and conflicts encountered• Evaluation of own role as a Team Leader• How the learning will be applied

Aim(s):

• Create a greater awareness of the importance of effective leadership and teamwork

• Provide a clear definition of the role and responsibilities in the area of team leading and team performance

• Develop a greater appreciation of the key skills of leadership and motivation

• Develop and practise techniques for more effective team building and teamwork

• Create a clear understanding of the Supervisors’ role in the legal aspects of people management including, disciplinary procedures, conflict resolution, handling absenteeism and health and safety.

• Introduce techniques for more effective time management and personal organisation

• Provide a forum for self-critique and role analysis and identify areas for improvement

Designed for:

Newly appointed Supervisors and Team Leaders

Management Development Programme for Support Services Staff

The management development programme aims to skill, develop and retain high potential staff who seek to develop their careers as future leaders in NUI Galway; the programme has 3 components/courses which are designed for the different levels of management.

The first course is the supervisory development programme which is designed for the newly appointed supervisors and/or team leaders; the course offers the basic tools and skills to be effective in a supervisory role to those who would have little or no previous experience in management.

The Manager Essential course is at the next level of management and is designed for managers who would have at least 2-3 years experience in supervising; the objective of this course is to provide managers at the coalface in NUI Galway with the essential tools, skills and relevant information to develop and support them in their roles. Middle management can often be a challenging place; managing from the middle, whilst also managing your own performance and career development and that of your team.

The final course in the programme, the Future Leaders Programme is for high potential managers who seek to develop their careers as future leaders of NUI Galway.

TD-MDP-01Supervisory Development Programme

The Supervisory Development programme aims to provide new appointees taking on supervisory roles in NUI Galway with the basic tools and skills to be effective. Participants will be encouraged to share their experiences and knowledge with others over the programme. The programme will have 6 sessions over a 6 – 8 week period leading to a FETAC Team Leadership Component Award Level 6.

Award: FETAC Team Leadership Component Award Level 6. To attain the award, participants must complete the following:

1. Skills Demonstration: participants will be assessed in each of the following skill areas:



Man

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uppo

rt S

ervi

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taff Content:

• Developing yourself as a Team Leader• People Management• Maintaining a Healthy and Safe work environment• Managing Yourself• Presentation Skills• Workplace Communication• Developing the Work Team

Duration:

1 day per week over a 6 - 8 week period.

TD-MDP-02Manager Essentials for Support Services Staff

The Manager Essentials programme aims to provide managers at the coalface in NUI Galway with the essential tools and relevant information and skills to keep them up-to-date and confident in their roles. Participants will be encouraged to share their experiences and knowledge with others over the programme. The programme will have 6 sessions in total over a 6 – 8 week period.

Aims:

• To continue and build on the process of engagement with and collaboration between Support Service Units resulting from the BEST programme.

• Opportunity to look at your own management style• Discuss the challenges of managing from the middle, whilst managing

your own performance and career development and that of your team.• Managing in a changing, challenging and competitive higher education

environment.• Improve ability to manage projects and resources• Improve ability to prioritise your time, how to prioritise tasks, manage

interruptions, etc.

Trainers:

This programme will be facilitated by a number of trainers with management expertise from both industry and the public sector.

Designed for:

Participants must be in a managerial role (grade 4 upwards) and leading a team in Support Services with at least 2-3 years experience in supervising.

Content:

• Leading from the Middle• Performance Management (yours and that of your team)• Communication/Presentation skills• Managing resources and budgets• Project Management• Time Management



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Future Leaders Programme for Support Services StaffThe Future Leaders Programme aims to develop and retain outstanding and high potential staff who seek to develop their careers as future leaders in NUI Galway.

Aim(s):

• To continue and build on the process of engagement with and collaboration between Support Service Units from the BEST programme.

• To cultivate excellence in the Support Service Units by identifying and investing in emerging leaders, to position and prepare them for positions of responsibility.

• To recognise leadership as a key driver of organisational performance, one of the objectives of NUI Galway’s strategic plan, in a high performing organisation.

• Recognise the importance of both formal and informal methods of leadership development.

• Develop leadership through action learning; understanding the key components of leadership development: self awareness, leadership style, communications, strategic thinking, negotiation, feedback, creative problem solving.

• Build a cohort of future leaders, while also enhancing collegiality and networks.

Trainers:

This programme will be facilitated by a group of experts in the areas of career development, leadership and management.

Designed for:

This programme is aimed at more experienced staff who would like a deeper understanding of leadership. Nominations will be sought from Senior Managers in Support Service Units.Max 12 participants.

Content:

• 3 one-day sessions, these sessions will be facilitated by experts in the area and contributions will be sought from relevant NUI Galway management. The sessions will aim to build on engagement and collaboration between units, whilst developing leadership capabilities. Participants will be actively encouraged to engage in dialogue about the University’s key challenge.

• 5 half-day Action Learning Workshops, these workshops will focus on the practical aspects of leadership, putting the theory into practice. Participants’ at the beginning of the programme will be asked to highlight one challenging issue facing them in their own work area. The workshops will be used to assist in progressing this challenge. The workshops will cover topics such as strategic thinking, negotiations, team building, problem-solving, and giving feedback.

• Career Coaching, participants will be provided with 3 sessions of one-to-one career coaching as part of the programme. Experienced career coaches will work with individual participants to build on their learning on the programme and career development goals.



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Quality/Customer Service

“Knowing is not enough; we must apply!” Goethe



Qua

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Cus

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er S

ervi

ce • The running around dilemma – learn to prioritise and manage your time effectively.

Duration:

1 day.

TD-QCS-01Communication Skills Training

Designed for:

A practical and interactive one-day workshop, the course is designed for all staff who work directly with the customer includes customer service, front desk, reception, administration etc.

Overall Aim:

The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers in a caring and assertive way in order to satisfy customers.

Participants will learn how customers evaluate service, the importance of body language and the necessary skills required to deal with difficult situations - especially when dealing with irate customers.

Workshop Content:

• The importance of customer service & effective communication to meet customer’s expectations.

• How customers evaluate service - RATER (reliable, assurance, tangibles, empathy, responsive).

• Exceptional service - exceed customer expectations at each stage of the service cycle.

• Understand the power of body language in communication.• Apply the right attitude, show empathy, build trust and really listen to

customers.• The importance of tone of voice to build confidence and control the

conversation.• Understand what customer’s really want - ask the right questions to meet

expectations.• The impact of poor customer service and why customers don’t complain.• Encourage and motivate feedback and complaints from customers to

improve business.• Deal with the 3 types of human behaviour – assertive, aggressive and

submissive.• Measure the severity of complaints to provide the appropriate response

required.• Excel in service recovery management - from complaint to satisfaction.



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Career Development

“The mind is not a vessel to be filled but a fire to be kindled.”

Plutarch



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ent Content:

• Understanding the Interviewing exercise.• How to prepare before the interview.• Interview formats: Structured vs. Unstructured.• Developing your Interview Skills.• Answering interview questions.• Sample questions and possible responses.• Mock interview exercises.• Interview Post-Analysis.

Duration:

½ day.

Career Development Programme

TD-CPD-01Preparing for the Job Interview

Description:

Job Interviews can create a certain amount of anxiety for interviewees. Much of this anxiety can be alleviated when you understand the process of interviewing. The quality of your pre-interview research will strongly impact on the success of your interviews. This workshop will help participants to carry out pre-interview research appropriate to the position. You will learn to talk the Interviewer through your c.v., demonstrate your competencies and handle awkward questions.

Aim(s):

The aim of the workshop is to help you increase your understanding of the interview process and to understand the different types of interviews including competency-based interviews. If you have a thorough understanding of what the interviewers are looking for and prepare appropriately, you will significantly increase your confidence in promoting your skills and experience in the interview situation.

Objective(s):

Participants will have the opportunity to discuss and apply tried and tested skills in an interview situation. Careful consideration is given to assessing your unique strengths and how to get these across. A valuable part of the workshop is learning about personality and communication and how to apply this knowledge to the interview. How to prepare for the interview, researching the role, different types of interviews, how to answer standard and difficult questions will be addressed.



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Professional Skills Training

“If you only have a hammer, you tend to see every problem as a nail.”

Abraham Maslow



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g TD-PST-02Chairing / Managing Committees and Meetings

Aim(s):

Chairing/managing a meeting means ensuring that a meeting achieves its aims. The meeting should have been called for a specific purpose and all discussions at the meeting must be steered to this end. This may sound simple in theory but in practice it is a very demanding task. A tactful but assertive chairperson will facilitate an effective meeting. This course will assist staff by identifying the key contributory factors in managing meetings effectively.

Designed for:

Chairpersons or Prospective Chairpersons.

Content:

• Establish clear objectives and outputs for your meeting• Develop a charter of expectations for meetings• Set a start and finish time for the meeting• Agenda Preparation• Distinguish between the content (the what) and the process(the how)

of the meeting• Manage the different personalities at the meeting• Team work with the minute taker• Follow up

Duration:

1 day.

TD-PST-01Enhancing Your Report Writing Skills

Aim(s):

It will enhance your ability to write clearly and explore the power of words.

Designed for:

Staff who frequently produce reports.

Objective(s):

To explore, examine and implement styles, techniques and structures for reports to suit your target audience.

Content:

• The fundamentals of reports• How to write reports• Types of reports• Readership analysis• Terms of reference• The structure of a report• The key element of a report• Overcoming writer’s block• Graphic devices• Memos, letters and emails• Effective English

Duration:

1 day.



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g TD-PST-03Project Management Training

Overview

This practically oriented 4-day training programme is designed to give participants an overview of the generic processes involved in managing projects. Through a combination of instructor lead workshop sessions, an interactive learning environment is created where real issues, which arise in projects, are raised and analysed. The fundamentals of project management best practices are integrated throughout the sessions to demonstrate how the benefits of the generic processes can be used to achieve project success.

Designed for:

Experienced project managers, project team leaders, and those working in specialist disciplines within a project environment. This course will provide the fundamental skills required to adopt a structured approach to managing projects.

Aims and Objectives:

On completion participants will:• Gain an understanding of project strategies, approaches and

methodologies;• Provide an approach to developing a focused project plan to manage

implementation;• Develop a results driven project team;• Use the risk management process to manage project uncertainties;• Avoid conflict by establishing roles, responsibilities and

communications channels;• Develop effective methods for scheduling and controlling projects;• Establish a dependable project control monitoring system.

Content:

Block 1 – Day 1 and 2• Introduction (why Project Management, what is Project Management,

its characteristics, people, skill sets, successes and failures), Project Management Frameworks and Processes

• Integration Management Concepts and Processes• Scope Management• Scheduling / Time Management, including optimisation techniques• Cost Management

Block 2 – Day 3 and 4• Block 1 Recap• Estimating – a different perspective• Risk Management• HR & Project Leadership• Communications Management• Procurement & Contract Management• Final Review

Duration and Delivery Method:

The programme consists of two blocks. The duration of each block is two days. Attendance at Block 1 is a prerequisite to attending Block 2. Between blocks there is a gap of four weeks to allow some application of the techniques after the initial session.



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Web Training

“Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it.”

Samuel Johnson



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g TD-WEB-02Site Manager End User Training


To familiarise Web Content Contributors and Web Section Managers with the capabilities of the University’s Public Web site Content Management System (CMS) named Site Manager.

Designed for:

Web Content Contributors of the University’s Public Web site.Web Section Managers of the University’s Public Web site.

Content:

• Introduction to Site Manager – Rights and roles• Site Structure – Hierarchy and navigation• Content – Add content• Manage content – History and versions• Media Library – Overview• Mirror and duplicate content – How and when• Approval – When and what• Direct Edit options – Add sections and content

Duration:

½ day.

TD-WEB-01Web Editing – How to use the Content Management System (CMS)

Course Rationale:

The University uses a Content Management System (CMS) to edit Web pages. The CMS uses standard Web page templates; which make it easy to maintain Web content while also creating a consistence and familiar visual theme across the Web site. The CMS is an online editing tool for Web pages. It replaces existing tools used by organisational units, namely (MS FrontPage, Macromedia Dreamweaver and WS-FTP).

This tool allows users to quickly, safely, and easily:• Change textual content on their Web pages• Upload and insert images into editable areas of their Web pages• Manage their Web site’s side navigation bar• Edit Meta Tags (used by search engines for page ranking)• Create new Web pages


To familiarise University Web administration staff with the capabilities of the University’s CMS and to also introduce concepts of Web marketing.

Designed for:

Web administrators who have completed the Web Training Course (I): Introduction to Web Editing.

Prerequisites:

• You are a University Web administrator• You are using the CMS to edit your Web site

Content:

How to use the CMS to create and edit your Web site.

Duration:

½ day (this course will be scheduled based on demand).



Web

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g TD-WEB-04Clear Concise Writing for the Web

Description:

The workshop looks at the web as a communication medium, and the process of planning and writing website content. The session will address three important topics in writing for the web, or other online media. It will include exercises and examples to illustrate the central themes.

Designed for:

Staff who contribute to University websites..

Content:

1. Audience analysis:• Who is the site for?• How does this influence other choices?

2. Language usage:• Tone, level of formality, register, word choices, genres• Shortening the text: active voice, brevity, completeness• Writing links: clarity, position• Scannability: lists, headings, titles, highlighting

3. Information design:• White space• Colour• Graphics• Typography• Consistency

Duration:

½ day.

TD-WEB-03SharePoint End User Training


To familiarise University Staff with the capabilities of SharePoint to access and publish documents and information. Attendees will learn to use a SharePoint site, uploading and downloading files, contribute to Lists and Libraries within the site, and publish Web pages.

Designed for:

All University staff using SharePoint to edit and manage both unit intranet sites and team sites

Content:

• Overview of SharePoint• Capabilities of SharePoint• Collaboration Experience• What is a SharePoint site• Working with Lists, Libraries & Views• Managing Lists• Publish Web pages• My Sites

Duration:

½ day.



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Life Planning

“Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.”

Douglas Adams



Life

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g TD-LP-02Mid-Career Life Planning

Objective(s):

The course gives guidance in planning for, and dealing with, the social and operational changes in the workplace. Also addressed are the financial issues that the individual will face i.e. taxation, pensions, insurance, loans, mortgages etc.

Designed for:

This course is designed specifically for those in mid career.

Content:

The workshop is composed of individual modules, which address such key issues as:• Life Changes• Health• Taxation & Investments• Legal Matters• Pension Planning

Duration:

1 day.

TD-LP-01Retirement Planning

Objective(s):

Retirement is one of life’s major changes and every major life change brings its gains and losses. This course will minimise the losses and help capitalise on the gains. It will explore the things that will change and provide knowledge necessary to ensure that the change is positive.

Designed for:

Staff who are approaching retirement age.

Content:

The course will cover:• Health and Diet• Budgeting• Legal and Taxation matters• Security• Money matters• Social Welfare Entitlements• Activities

Duration:

1 day.



Lang

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Language Classes

“It is the supreme art of the teacher to awaken joy in creative expression and knowledge. ”

Albert Einstein



Lang

uage

Cla

sses This course is suitable for those who wish to gain further knowledge of

the language. Applications will beccepted from those who have prior knowledge of the language (gained through the Irish Education System,for example). Each applicant must do a Language Placement Test.

3. Dioplóma sa Ghaeilge (Leibhéal B1) /Diploma in Irish (Level B1)

Riachtanas iontrala/Entry Requirements:

Beidh an cúrsa seo oiriúnach do dhaoine ar spéis leo cur lena gcuid eolais ar an teanga. Fáilteofar roimh iarratais ó dhaoine a bhfuil eolas áirithe acu ar an teanga cheana féin (de bharr a dtréimhse scolaíochta in Éirinn, mar shampla). Ní mór do gach iarrthóir Triail Socrúcháin Teanga a sheasamh.

This course is suitable for those who wish to gain further knowledge of the language. Applications will be accepted from those who have prior knowledge of the language (gained through the Irish Education System, for example). Each applicant must do a Language Placement Test.

4. Diploma in Irish (Level A2)/Dioplóma sa Ghaeilge (Leibhéal A2)


Applications will be accepted from those who are interested in gaining a basic knowledge of the language. There is no entry requirement for this .

Fáilteofar roimh iarratais ó dhaoine ar spéis leo buneolas a chur ar an teanga. Níl aon riachtanais iontrála don chúrsa seo.

Teagmháil / Contact:

Caitríona LeatherÁras na Gaeilge,Acadamh na hOllscolaíochta Gaeilge,OÉ Gaillimh.www.acadamh.ieEmail: [email protected]íne/Extension 5248 Fón/Phone: + 353 91 495248

Acadamh na hOllscolaíochta Gaeilge, Institiúid lán-Ghaeilge de chuid Ollscoil na hÉireann, Gaillimh.

Acadamh na hOllscolaíochta Gaeilge, NUI Galway’s pioneering Irish medium Institute.

TD-LC-01 Dioplóma sa Ghaeilge/Diploma in Irish

Tá Acadamh na hOllscolaíochta Gaeilge ag tairiscint an Dioplóma sa Ghaeilge ag leibhéil éagsúla do mhic léinn agus d’fhoireann uile na hOllscoile. Tá na Dioplómaí á dtairiscint ag leibhéal 7 d’Údarás Náisiúnta Cáilíochtaí na hÉireann (NQAI). Seo a leanas na leibhéil éagsúla atá á dtairiscint: Acadamh na hOllscolaíochta Gaeilge is now offering the Diploma in Irish at various levels to all students and staff within the National University of Ireland, Galway. The Diplomas correspond to level 7 of the National Qualifications Authority of Ireland (NQAI). The following are the various levels available:

1. Dioplóma sa Ghaeilge ( Leibhéal C1)

Riachtanas iontrala:

Beidh an cúrsa seo oiriúnach do dhaoine a bhfuil caighdeán maith Gaeilge acu. Fáilteofar roimh iarratais ó dhaoine a bhfuil leibhéal pas bainte amach acu i scrúdú ardleibhéal Gaeilge na hArdteistiméareachta agus/nó ashásaíonn Coiste an Dioplóma go bhfuil caighdeán sásúil bainte amach acu i labhairt agus i scríobh na Gaeilge Ní mór do gach iarrthóir Triail Socrúcháin Teanga a sheasamh.

2. Dioplóma sa Ghaeilge (Leibhéal B2) /Diploma in Irish (Level B2)


Beidh an cúrsa seo oiriúnach do dhaoine ar spéis leo cur lena gcuid eolais ar an teanga. Fáilteofar roimh iarratais ó dhaoine a bhfuil eolas áirithe acu ar an teanga cheana féin (de bharr a dtréimhse scolaíochta in Éirinn, mar shampla). Ní mór do gach iarrthóir Triail Socrúcháin Teanga a sheasamh.


www.acadamh.ie

mailto:caitriona.leather%40oegaillimh.ie?subject=


Info

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ion

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Information Technology

“The best way to predict the future is to invent it. ” Alan Kay



Info

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ion

Tech

nolo

gyTD-IT-01Agresso Training (Introductory)

Designed for:

Complete beginners

Content:

• The log-on process• Standard templates for looking up information• Learning how to check what funds are left in your budget

Presenter(s):

Management Accounts Office.

Duration:

1½ hours.

To register, please contact Oifig na gCuntas on Ext. 2184 or e-mail: [email protected]

TD-IT-02

Agresso Training (Web Ordering)

Designed for:

Staff responsible for ordering goods/services and nominees/budget holders responsible for approving orders..

Content:

• Web requisition entry• Limits and the approval process• Generating goods received notes

Duration:

1 hour session (times vary).

To register, please contact Oifig na gCuntas on Ext. 2184 or e-mail: [email protected]

Information TechnologyThere is an extensive range of IT training courses available, these are offered at three levels, introductory, intermediate and advanced, to NUI Galway staff. The provision of this training at the appropriate level is determined through the completion of a pre-training evaluation form which helps ascertain the training requirement and level of the individual.

Office ApplicationsMicrosoft Word, ExcelAccess, PowerPoint Microsoft Outlook, Project, Visio Internet

Desktop PublishingPublisher Adobe Photoshop, Illustrator, InDesign, Acrobat, QuarkXPress

The Staff Training and Development Unit will:• Issue a pre-training evaluation form to ascertain the individual’s training

requirement and level prior to confirming a place on a training course.• Provide a comprehensive training manual to those attending IT training.• If required, customise the IT training to meet the specific requirements

of those attending.


mailto:accounts%40nuigalway.ie?subject=

mailto:accounts%40nuigalway.ie?subject=


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Health and Safety“Learning without thought is labour lost; thought without

learning is perilous.” Confucius



Hea

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fety Health and Safety

NUI Galway as the employer must “provide the necessary information, training and supervision” to employees who in turn must “attend such training to ensure their safety, health and welfare at work” (Safety, Health and Welfare at Work Act 2005).

The purpose of safety training is to ensure that all employees are informed and capable in the safety aspects of their work.

A Safety Training Needs Assessment is issued annually from the Health and Safety office to each Head of Unit to complete in respect of the safety training needs of the Unit. The Safety Training Needs Assessment is available to download on the Health and Safety office homepage at www.nuigalway.ie/healthsaf

The health and safety training courses are sub-divided into:

1. Core Health and Safety (CHS) Training – standard courses that apply to most Units and staff members, and are categorised as follows:1. First Aid2. Fire Safety3. Manual Handling/Ergonomics 4. Safe Pass 5. Health and Safety Legal Briefings 6. Safety Statements/Risk Assessments

2. Specialist Health and Safety (SHS) Training courses where there is a specific risk to a Unit or work being carried out in the Unit; in this case, the safety training is more specialised.

The Specialised Health and Safety Training courses are categorised as follows:

1. Laboratory2. Maintenance and Workshop Safety3. Manual Handling/Ergonomics (Specialist)4. First Aid (Specialist)5. Radiation Safety

*All safety training (core and specialised) is scheduled on the basis of staff needs, therefore it is very important that each Unit complete and return the Safety Training Needs Assessment form detailing their Unit safety training needs to the Health and Safety office annually.


http://www.nuigalway.ie/healthsaf


Hea

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Standard courses that apply to most Units and staff members.

1. First AidCHS-FA-01Occupational First Aid, Initial Training

Aims & Objectives:

This course is designed to provide the learner with the knowledge, practical skills and understanding required to provide and coordinate first aid in the workplace in compliance with the requirements of the Safety, Health and Welfare at Work (General Application) Regulations 2007 and the associated HSA Guide to these Regulations. This course is FETAC Approved at Level 5.

Content:

In accordance with FETAC requirements (prescribed syllabus), includes:• Accident Assessment• Scene Management• Primary Survey• First Aid Measures and Practice• Reporting a first aid incident/accident and other NUI Galway policies

and procedures

Designed for:

All staff.

Prerequisites:

Participants are advised to wear appropriate clothing and footwear due to the practical element of training.

Participants to read Occupational First Aid Circular in advance (see Safety Office website).

Duration:

3 days.

Assessment:

Practial and short written assessment.

Certification:

Valid for 2 years.

Retraining:

Every 2 years.

CHS-FA-02First Aid Refresher Training

Aim:

This training is to ensure that NUI Galway Occupational First Aiders are updated and recertified in their training as required by the HSA and Occupational First Aid Assessment Agency (OFAAA).

Content:

A review/update of the Occupational First Aid Initial Training.

Designed for:

Occupational First Aiders

Prerequisites:

Occupational First Aid Initial Training.

Duration:

1 day.

Assessment:

Short assessment.

Certification:

Yes.

Retraining:

First Aiders are required to complete a one day refresher course every two years, within three months of it being due, i.e. must be completed within 24 – 27 months.



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fety CHS-FA-03

AED/Defibrillator Refresher Training

Aims & Objectives:

To ensure that AED/Defibrillator responders are updated in their CPR skills and the use of an AED.

Designed for:

Occupational First Aiders.

Prerequisites:

Occupational First Aid Initial Training Course.

Content:

CPR Skills, Use of AED, Updates, Q&A Session.

Duration:

2-hours.

Retraining:

Every eight months.

CHS-FA-04Fieldwork First Aid Training/(REC3) – Rescue Emergency Care

Aim:

To ensure that relevant staff are trained and competent in the provision of first aid while carrying out fieldwork.

Content:

Prescribed Rescue and Emergency Care (REC) Level 3 Syllabus; Accident scene management, bleeding & shock, breathing difficulties, choking & CPR, fractures, sprains & dislocations, unconsciousness & head injuries, spinal injuries, triage, casualty handing and packaging, environmental problems and burns & scalds. Also covers FETAC Level 5 Occupational First Aid syllabus.

Designed for:

Staff engaged in fieldwork.

Prerequisite:

None.

Duration:

3 Days.

Assessment:

Short assessment.

Certification:

Rescue and Emergency Care (REC) Level 3 Certification & FETAC Level 5, Occupational First Aid.

Retraining:

Every 2 years.



Hea

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CHS-FS-01Fire Marshal Training

Aim:

To ensure that nominated fire marshals are briefed in their role so that they can assist in the effective evacuation of their unit without risk to their own safety.

Content:

Definition of the role and duties of a fire marshal, local fire practices and procedures, organisation and practical aspects.

Designed for:

Nominated fire marshals.

Prerequisites:

Fire Safety Briefing.

Duration:

2-hours.

Assessment:

None.

Certification:

No.

Retraining:

Every 3 years.

CHS-FS-02Fire Safety Training

Aim:

To ensure that all NUI Galway staff are aware of the University’s emergency practices and procedures and are prepared to respond and act appropriately in the event of an emergency.

Content:

Fire Prevention, fire procedures, emergency evacuation, the role of staff, practical training (weather permitting).

Designed for:

All staff.

Prerequisites:

None.

Duration:

2-hours (includes ½ hour practical training).

Assessment:

None.

Certification:

No.

Retraining:

Every 3 years.



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fety 3. Manual Handling/Ergonomic

CHS-MH-01Manual Handling Training

Aim:

To train staff, who handle loads at work, on the theory and techniques of safe manual handling for their particular activities and environment.

Content:

Introduction and Legislation, Theory of handling, Best Practice, Work environment practice and Revision.

Designed for:

All staff engaged in manual handling at work.

Prerequisites:

None.

Duration:

2-hours (This is a two part training session: Part 1 – Lecture & Part 2 – Practical session).

Assessment:

Short Assessment.

Certification:

No.

Retraining:

Every 3 years, or more frequent if relevant changes in handling tasks.

CHS-MH-02VDU/Workstation Assessor Training

(refresher training also available)

Aim:

To train NUI Galway staff to assess and perform an ergonomic assessment of VDU/workstations in their own area.

Content:

Legislation, Ergonomics, Postural implications of a workstation layout.

Designed for:

Nominated VDU/Workstation Assessors.

Prerequisites:

None.

Duration:

1 day.

Assessment:

Short Assessment.

Certification:

No.

Retraining:

Every 3 years.



Hea

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fety 4. Safe Pass

CHS-SP-01Safe Pass

Aims & Objectives:

To ensure that all workers involved in construction/maintenance have a basic knowledge of health and safety and are able to work on-site without being a risk to themselves or others (requirement of the Safety, Health and Welfare at work (construction) Regs 2006.

Content:

Promoting a Safety Culture, Duties and Responsibilities at Work, Accident Reporting and Prevention, Working at Heights, Excavations and Confined Spaces, Working with Electricity Underground and Overhead Services, Personal Protective Equipment, Use of Hand Held Equipment, Tools and Machinery, Safe Use of Vehicles, Noise and Vibration, Manual Handling and Health and Hygiene.

Designed for:

Buildings and Maintenance staff or staff who in the course of their work are required to visit a building site.

Prerequisites:

None.

Duration:

1 day.

Retraining:

Every 4 years.

5. Health and Safety Legal BriefingsCHS-LB-01Health and Safety Legal Briefing – Managers

Aims & Objectives:

This talk is aimed at managers to clarify their legal responsibilities and to help maintain Health and Safety standards.

Contents:

A comprehensive overview of safety and health law and the specific duties of University Heads in ensuring compliance.

Designed for:

Heads of Colleges, Schools, Support Services and Research Institutes. Safety Co-ordinators are also invited to attend so that they will be familiar with the role of Heads (they will be assisting in discharging element of these duties but accountability cannot be delegated to them).

Prerequisites:

None.

Duration:

2 hours.



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CHS-SS-01How to conduct a Risk Assessment

Aims & Objectives:

To enable participants to identify and analyse hazards and associated consequences, determine and evaluate associated risks, identify appropriate controls and carry out a practical risk assessment.

Content:

Legislation, Risk assessment process and techniques, Development of risk assessment strategies, Review of current risk assessment processes and procedures.

Designed for:

Nominated staff who are required to complete risk assessments within their Unit.

Prerequisites:

None.

Duration:

½ day.

CHS-SS-02Unit Safety Safety Statement Preparation/Updating

Aims & Objectives:

To incorporate risk assessments and other required documents into a Units’ required Safety Statement.

A safety statement is a ‘live’ document that all staff need to be aware of and which should be implemented at all levels and integrated into on-going activities and communicated to everyone in the workplace.

Content:

Identification of significant workplace hazards and risks, Evaluation of the nature and extent of the risk, Recommendation of practical control measures designed to control risk, Provision of advice on health and safety policies and procedures, Review of your documentation.

Designed for:

Risk assessment training.

Prerequisites:

None.

Duration:

2-hours.



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Specialist Training courses where there is a specific risk to a Unit orwork being carried out in the Unit; in this case, the safety training ismore specialised.

1. LaboratorySHS-LAB-01Autoclave Safety

Aims & Objectives:

To inform on the mechanisms of action, applications and the safe use of laboratory autoclaves.

Content:

Autoclave design and operation, safety procedures, maintenance, autoclave housekeeping & trouble-shooting.

Designed for:

Relevant staff.

Prerequisites:

None.

Duration:

½ day.

Retraining:

Every 2 years.

SHS-LAB-02Laboratory Safety and Biological Agents

Aims & Objectives:

• To provide up to date guidance and awareness of current best practice on matters relating to bio-safety.

• To equip participants with the skills to safely handle BAs;• To identify and assess the risks they present; • To manage the safety issues in a laboratory using them.

Content:

Classification of BAs, Risk assessment of BAs, Working with BAs – general principles, Cell cultures, Microbiological Safety Cabinets, Autoclaves, Disinfectants, Laboratory management and design, Spillages, Transport of BAs by road, rail, air, Waste management, Emergency plans, Health surveillance requirements.

Designed for:

Principal Investigators, laboratory managers, Technical Officers, post-doctoral researchers, post-graduate students.

Prerequisites:

None.

Duration:

1 day.

Assessment:

Yes, short assessment to determine participants’ understanding of the issues.

Certification:

No.



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GM Safety Seminar - The Management and Use of Genetically Modified Organisms

Aims & Objectives:

To provide up to date guidance on relevant legislation, the license application process and basic techniques for safe GMO usage; to raise the level of awareness on the necessity for strict legal compliance; to identify and assess risks posed by GMO’S; to manage safety issues in a laboratory using GMO’S and to permit direct dialogue with an experienced EPA Inspector.

Content:

GM regulation, planning experiments and risk assessment, classification of GMs, containment levels, tools of the trade, worked examples and roundtable discussions on risk assessments.

Designed for:

PI’S, laboratory managers, technical officers, Heads of Schools and Research Units, post-doc researchers, post-graduate students in the following Schools/Colleges and Research Units: Engineering & Informatics, Health Sciences, Medicine, Chemistry, Physics, Natural Sciences, NCBES, NFB and REMEDI.

Assessment:

Short Assessment

Prerequisites:

None.

Duration:

½ day.

Retraining:

Every 2 years.

SHS-LAB-04Chemical Safety including Fume Cupboards

Aims & Objectives:

To inform relevant staff on the safe use and practices while working withchemicals.

Session 1: Awareness of Chemical Safety

Content:

Introduction to chemical safety legislation, hazards, best practices, SafetyData Sheets, storage, signage, labelling, waste disposal & practical aspects.

Designed for:

Laboratory staff as introductory information and also for non-laboratory staff who may work in laboratories or use a limited number of chemical agents.

Prerequisites:

None.

Duration:

1-hour.

Session 2: Specialist Chemical Safety/The Management of Chemicals

This session is a follow on session to Session 1.

Content:

• Emergency procedures• Risk Assessments• Carcinogens• Accident investigation• Incident Reporting• Waste Disposal and general management

Designed for:

Laboratory Management and staff.

Prerequisite:

Attendance at Session 1: Fundamentals of Chemical Safety.

Duration:

½ day.



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Confined Space Safety

Aims & Objectives:

To ensure that all NUI Galway Staff potentitally working in a confined space are aware of the hazards, the required preventative measures and emergency procedures.

Content:

Confined Space Regulations, Special risks and their locations, Preventative Measures, Relevant Equipment (PPE, Monitoring Equipment etc.) & Emergency Procedures.

Designed for:

Relevant staff.

Prerequisites:

None.

Duration:

½ day.

SHS-LAB-06Handling Compressed Gases

Aims & Objectives:

This workshop is designed for lecturers, managers, supervisors, technicians and post-graduate students who either already use or supervise personnel working with compressed cylinder gases and associated equipment in a laboratory environment

Content:

Session 1: Awareness of Compressed Gas SafetyandSession 2: Practical Session Gas Properties, Identification of Gas Cylinders, Oxygen deficiency and enrichment, Handling and storage of gas cylinders, Piped systems, Emergency procedures, Checking regulators and leak testing, Personal Protective Equipment, Detailed and in-depth practical session on cylinders and their safe use and handling.

Designed for:

Laboratory and Maintenance staff.

Prerequisites:

For the practical session, appropriate PPE including protective footwear, suitable hand protection and safety glasses or goggles.

Assessment:

Short assessment.

Duration:

½ day.

Retraining:

Every 2 years.



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Liquid Nitrogen/Cryogenics Workshop

Aims & Objectives:

To ensure that staff using cryogenic gases and processes, principally liquid nitrogen, are adequately trained to ensure that the hazards are reduced to as low a level as is reasonably possible.

Content:

Session 1: Awareness of Liquid Nitrogen/Cryogenic SafetyandSession 2: Practical Session Cryogenics Safety, Operational Training, Maintenance, Importance of Inspections and Records, Oxygen Deficiency, Emergency Procedures.

Designed for:

Laboratory staff.

Prerequisites:

Mandatory PPE, including lab coat, suitable eye and face protection, suitable protective footwear i.e. with steel toe-caps.

Duration:

½ day.

Assessment:

Short Assessment.

Retraining:

Every 3 years.

2. Maintenance and Workshop SafetySHS-MWS-01Abrasive Wheel Safety

Aims & Objectives:

To ensure that all NUI Galway staff using abrasive wheels at work are trained and competent in their safe use and maintenance.

Content:

Abrasive wheel Regulations, Hazards of abrasive wheels, Machine guarding and other safety devices, Equipment maintenance and Relevant documentation.

Designed for:

Staff using abrasive wheels, and their managers.

Prerequisites:

None.

Duration:

½ day.



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Asbestos Awareness Safety

Aims & Objectives:

To provide appropriate training and adequate information for all employees who are, or are likely to be exposed to asbestos dust in the course of their work. The training will cover the knowledge and skills set out in Regulation 17(2) of the Safety, Health and Welfare at Work (Exposure to Asbestos) Regulations, 2006.

Content:

Legislation, Best Practice and Safe Procedures.

Designed for:

Maintenance/Technical Staff and others who may be exposed to asbestos in the course of their work.

Prerequisites:

None.

Duration:

3-hours.

Certification:

No.

SHS-MWS-03Electrical Safety Awareness

Aims & Objectives:

To inform staff on the hazards of electricity in the workplace and best practice and safety procedures.

Content:

The nature of electricity, legislation, how electricity can injure, protection against contact, risk assessment, best practice and procedures.

Designed for:

Nominated staff to ensure awareness and local implementation at “lay persons” level.

Prerequisites:

None.

Duration:

2-hours.



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Portable Appliance Testing (for electrical equipment) – Information Session and Practical Workshop

Aims & Objectives:

The Information Session objective is to ensure that portable and transportable electricial equipment is maintained in a safe condition and avoid any hazard to person’s or property. A practical workshop follows the information session.

Content:

Information Session

Legislation, Principles of Electricity, Classification of Equipment, Description of Testing Procedures, Leads, Labeling and Recording.

Practical WorkshopVisual inspections of electrical devices, using PAT Testers on portable electrical appliances, data management and inventory control.

Designed for:

Nominated staff who will be carrying out full level PAT in their Unit.

Prerequisites:

None.

Duration:

To be confirmed.

3. Manual Handling/Ergonomics (Specialist) SHS-MH-01Use of Evacuation Chairs

Aim:

To train nominated staff in the techniques and safe use of an evacuationchair.

Content:

The features of the Evacuation Chair, Practical Use, Demonstration and Practice Sessions.

Designed for:

All staff and/or specifically nominated staff who may be required to assistin an evacuation.

Prerequisites:

None.

Duration:

½ day.

Assessment:

None.

Certification:

No.

Retraining:

Every 3 years.



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People-Handling Training

Aim:

To train staff, engaged in handling people at work, e.g. as part of using EVAC chairs, in the theory and techniques of safe people handling for their particular applications.

Content:

• Introduction and Legislation• Theory of handling,• Best Practice• Work environment practice and Revision (in accordance with FETAC

Level 6 standard)

Designed for:

All staff engaged in people handling at work.

Prerequisites:

None.

Duration:

1 day.

Assessment:

Short practical Assessment.

Certification:

No.

Retraining:

Every 3 years.

4. First Aid (Specialist)SHS-FA-01Specialist First Aid Training

Aim:

To provide first aid training for occupational first aiders working in environments with specialist first aid issues (as set out by the Health and Safety authority - certain toxic substances, corrosive or oxidisng substances, or hazardous substances). Units with such risk have been identified as part of the occupational first aid risk assessment completed in 2010/11.

Content:

• The purpose of specialist first aid• First aid situations and their management, resources• Review and Q&A session

Designed for:

Existing occupational first aiders in Units with these risks.

Prerequisites:

Current Occupational First Aid training.

Duration:

½ day.

Assessment:

Short practical assessment.

Retraining:

Every 2 years.

5. Radiation Safety

Contact the University’s Radiation Protection Officer.

For further details, please refer to the Radiation Safety Website: http://www.nuigalway.ie/physics/radiation_safety/index.html


http://www.nuigalway.ie/physics/radiation_safety/index.html


Organisation and Staff DevelopmentForbairt na hEagraíochta agus na gComhaltaí Foirnewww.nuigalway.ie/[email protected] +353 91 492 812 / 91 495 800/ 91 493 649



mailto:staffdevelopment%40nuigalway.ie?subject=


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