Learn how to deal with unruly guests at your hotel
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Transcript of Learn how to deal with unruly guests at your hotel
![Page 1: Learn how to deal with unruly guests at your hotel](https://reader035.fdocuments.in/reader035/viewer/2022070515/587848361a28ab68198b4889/html5/thumbnails/1.jpg)
Learn how to deal with unruly guests at your
hotel
![Page 2: Learn how to deal with unruly guests at your hotel](https://reader035.fdocuments.in/reader035/viewer/2022070515/587848361a28ab68198b4889/html5/thumbnails/2.jpg)
It’s no secret that hotel managers will often go to great lengths in order to ensure a comfortable stay for their guests – however, hotels are witnessing an increase in the number of guests who take advantage of this hospitality.
Don’t let guests take your hotel for granted
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If you come across a guest blackmailing you with a bad review for freebies, make sure that you report it to TripAdvisor via their Management Centre. This helps them identify and delete the review later – make sure you provide proof though!
Handling blackmailing guests
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When responding to noise issues, ensure that you send your security personnel along with the manager if necessary to confront the guest – and don’t be afraid to inform them about your willingness to involve the authorities if necessary.
Dealing with loud guests
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Sometimes guests are just exhausted after a long journey and get upset over trivial issues. Dealing with these guests with a warm demeanor can calm them down – it’s hard to stay angry at someone who genuinely cares about your stay!
Learn to be patient
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It’s quite remarkable how a warm smile can disarm even the rudest of guests. Coach your staff to constantly smile – it barely takes any effort but makes a big difference to your guest’s day!
Keep smiling!
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