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Learn how Bentley Systems Innovatively used

CRM 7.0 EHP1 manage Business demand

Kiran Koons, Chris Helm

[

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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Real Experience. Real Advantage.

[ Solution Landscape

3

Third Party

Vertex O Series(US, CA)

Exact Target Pre SAP

Database 

WebBentley.com

(Marketing, Service Ticket

Manager, User Management )

Be Connected

SAP

SAP ECC 6(HR, Financials, MM)

SAP BW7.01 SP4

SAP Portal7.01 SP4

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Real Experience. Real Advantage.

[ SAP CRM Journey

4

2006  –  Went Live with CRM 4.0 supporting

Marketing

Sales

Contract Management

Billing

Services

2010  –  Went Live with CRM 7.0 supporting

Marketing

Sales

Contract Management

Billing

Services

Single UI for all Business Roles

2012  –  Live with CRM 7.0 EHP1

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Real Experience. Real Advantage.

[ Main Themes with CRM EHP1

Performance improvement features enabled 30  –  90%

Usability improvements and user productivity tools

Foundation for New and improved functionality for Bentley

business Extensibility tools

MashUps

Rapid Application Toolset

5

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Real Experience. Real Advantage.

[ Marketing, Sales, Service, Back Office

Home Page Improvements Favorites

Tags

Central Sharing Tool

Integrated Marketing Calendar Marketing Prospects

Segmentation Using the Flex Modeller

Mash Ups

New processes enabled using Rapid Application Toolset

6

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8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ MashUp  –  EHP1 with MSSQL Report

8

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ MashUp  –  EHP1 with SAP BW Report

9

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ MashUp  –  EHP1 with Web application Tool

10

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ Lead PipeLine Dashboard

11

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ Rapid Application Toolset  –  Sales Planning and

Accountability Solution

12

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ MashUp  –  EHP1 with Google Earth

13

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[ Rapid Apps

SPA Request

VAT Validator

Integration with GPR  –  In progress

Email to internet user

PS opportunities Pipeline dashboard

14

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[

15

Return on Investment

If applicable, highlight any aspect of your presentation that can

contribute to a significant ROI. Omit slide from presentation if

necessary.

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[

16

Key Learnings

With EHP1 your IT team has tools at their disposal to build

enhancements and solutions that are quick to deploy

Easier to Integrate SAP with Non SAP Solutions

Improved System Performance

8/13/2019 Learn How Bentley Systems Benefited From the Innovations With SAP CRM 70 EHP1

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[

17

[

] Thank you for participating. 

SESSION CODE:

0106 

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