1. Aboriginal Child & Familypatient journey projectSupporting Aboriginal familiesaccessing health services

2. Contributing Authors: Donna Lloyd, Tony Martin, Julie Smith,Trish Davidson, Leanne Crittenden and Cath Hastings 3. Background to Project Joint project between North Coast and HunterNew England AHS. Funded by NCHN Responding to difficulties for Aboriginal familiestravelling to receive higher level health care Family Interviews Existing Aboriginal Health programs and reports 4. Issues Identified Increased cultural competence amongst non-Aboriginal staff Physical environment Support when travelling away from home Improved collaboration within and between healthservices 5. Hunter New England 6. HNE Aboriginal populationIn 2010, 32,858 people identified as Aboriginaland/or Torres Strait Islander 21.4% of the Aboriginal population of NSW 3.9% of the total HNE population 0-24 years = 55.7% of population 7. HNE Organisational Context Aboriginal Strategic LeadershipCommittee Cultural Respect Training Aboriginal Employment Strategy 8. Cultural Competence Priority for CYPF staff to attendCultural Respect Training Cultural competencies/responsibilitieswithin position descriptions Didja Know: Aboriginal CulturalCommunication handbook Phil Towney 9. Physical Environment Culturally Moree local resourcesappropriate Tamworth: Painting andsignage, artwork, Toysposters, flags, Quirindi: Paintingscalendars Glen Innes: Flags andChildrens books Narrabri: Calendar Muswellbrook: paintings JHCH: Video loop 10. Tamworth Paediatric WardArtist: Pearl Slater 11. Moree HospitalArtist: Margaret Adams 12. Tamworth Community Health Toys 13. Muswellbrook HospitalArtist: Les Elvin 14. Muswellbrook HospitalArtist: Les Elvin 15. Support when travelling away from home Introduction and continued supportfor 2 escorts for Aboriginal childrenrequiring IPTAAS support Shuttle bus; Broadmeadow trainstation meets Moree/Tamworth trains2 X per day 16. Service Collaboration Strengthening working relationshipsbetween managers, Aboriginal staff andAboriginal Community ControlledOrganisations. Facilitate AHLOs forum included tour ofJHCH, NICU, Uncle Bobs Place andRonald McDonald House Paediatric Outreach Clinics to AMSs 17. Supporting the Journey of theAboriginal childwhen travelling between healthcarefacilities and away from home 18. What we set out to doTo improve the quality of information available for Aboriginalchildren and their families when children are transferred,present to Emergency Department and/or are admitted tohospital. 19. Why did we do this? Local community consultations identified a need for culturallyappropriate information for families to improve theirunderstanding of what happens when their children transferfrom a small to a larger healthcare facility, away from theirimmediate community environment. Consultations with Hospital and Emergency staff identifiedsimilar issues. 20. How did we do this? We developed culturally appropriate resources for the youngpatient and their families to support transition across andentry into healthcare facilities. We created culturally appropriate environments within thehospital setting for Aboriginal children and their families tosupport care and recovery. 21. The Environment 22. The Resources 23. The DVD 24. Many thanks Mid North Coast Local Health District for allowing us to shareand adapt their Triage Poster. The local community and hospital staff for sharing their stories. Dedicated project officers: Ruth Kreamer, Therese Stacey &Cathy PowellFor further information on the project, resources or to obtaina copy of the DVD please contact: Donna Lloyd, CoordinatorHealth Equity donna.lloyd3@ncahs.health.nsw.gov.au 25. JHCH DVD loop