Lean Six Sigma and Affordability for Continuous …...Process and Resources PROCESS •Process...
Transcript of Lean Six Sigma and Affordability for Continuous …...Process and Resources PROCESS •Process...
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Lean Six Sigma and Affordability for Continuous Improvement and Sustainability
PA UL W. O DO MIR OK
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Lean Six Sigma and AffordabilityLean Six Sigma and Affordability
• Customers and Suppliers
• Leadership and People
• Systems and Processes
• Value and Value Stream
• Flow and Pull
• Waste Elimination (“Perfection”)
• Process Performance Improvement
• Variation Reduction
• Time, Quality, Cost
Value
Cost
Customer
AIM
Affordability
Requirements
Delivery
Expense forResources
Price andRevenue
© 2016 Paul W. Odomirok2
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Continuous Improvement and Sustainability
CO NT INUO US IMPR OVEMENT
• The ongoing effort to better (e.g., people, organizations, products, services, systems)
• The everlasting endeavor of enhancing and enriching processes.
• The constancy of increasing and advancing performance.
SUSTA INA BILITY
• The capability to continue to provide what is needed.
• The ongoing provisioning of a system or environment.
• The capacity and proficiency to maintain momentum.
• Lasting survival and productivity.
© 2016 Paul W. Odomirok3
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Continuous Improvement and Sustainability
• Purpose: Shared Values, Shared Principles, Shared Reasons
• Culture: Philosophy, Thinking, Trust, Confidence, Work, Relationships
• Linked Actions and Behaviors Levels: Strategic, Operational, Tactical
• Focus: Leadership (‘People’) and Management (‘Things’)
• People
• Process
• Performance
• Profitability (Financial and Social)
Purpose
People Process Performance
Profitability
$$$ © 2016 Paul W. Odomirok4
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PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
Success Formula
Chaos &Confusion
+ + + + =
Fear &Anxiety
+ + + + =
Slow/NoChange
+ + + + =
AggravationFrustration
+ + + + =
FalseStarts
+ + + + =
Continuous Improvement and Sustainability
© 2016 Paul W. Odomirok5
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Purpose, Vision, Mission
• Purpose: The Reason, The “Why”, The Function, The Work
• Vision: Where we’re going … What we’ll look like when we get there.
• Mission: What, when, who and how to get there.
• Strategy: Policy, Plan, Approach, Goals, Objectives, Operation, Tactics
• Structure: Organization, Alignment, Arrangement, Configuration
• Systems: Processes, Procedures, Methods, Resources, Tools, Work
• Success: Performance, Accomplishment, Execution, Improvement
PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
© 2016 Paul W. Odomirok6
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Leadership
Actions
• Direction
• Alignment
• Motivation
• Communication
• Execution of the Design/Plan
Behaviors
• Model the Way
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Encourage the Heart (and Spirit)
PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
*Kotter, Covey, Drucker, Welch, et. al. *Kouzes and Posner
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People
• Meaning
• Mastery
• Membership
• “Pride of Worksmanship”
• Improvement of; the workplace, the work, the process, the system.
• Improvement of the People; Ability, Skills, Growth, Advancement.
• Accomplishment, Achievement, Results, Improvement
• Recognition, Reward, Celebration, Success
PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
*Kanter, Amabile
© 2016 Paul W. Odomirok8
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Process and Resources
PR O CE SS
• Process Focus.
• Process for Improvement.
• Process for Change.
• Process for Sustainment.
R E SO UR CES
• People.
• Money.
• Methods.
• Tools.
PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
© 2016 Paul W. Odomirok9
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Design and Plan
• Design
• The Picture, The Model, The Illustration, The Blueprint, The Visual, The Aim
• The Strategy
• The Proposal
• The Purpose
• Plan
• The Goal(s)
• The Target(s)
• The Objective(s)
• The Schedule
PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
© 2016 Paul W. Odomirok10
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Performance and Results
• Quantitative:
• Time Order to Delivery, Cycle Time, Lead Times, Takt Time, Others, Speed
• Quality: Conformance to Requirements, Compliance with Standards, C.I.
• $$$/Cost: Expenses, Revenues, Price, Profit
• Qualitative
• Customers: Primary, Secondary, Tertiary
• The People: The Entire Organization
• Suppliers: Partners, Providers, Vendors
• Strategic: Customers, Business, Process, People
PurposeVision
MissionLeadership People
Process &Resources
Design &Plan
Performance&
Results
+ + + + =
© 2016 Paul W. Odomirok11
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A “Normal” Path
Start
A
B“Finish”
“It’s a Journey…”
B’
CommonPoints of
“Failure toSustain”
“Incredibly American”, Lew Hatala & Marilyn Zuckerman
Lean Six Sigma and Affordability for Continuous Improvement and Sustainability
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• Culture
• Leadership
• Design/Plan
• Purpose
• People
• Process
• Performance
• Profitability
• Perseverance
Lean Six Sigma and Affordability for Continuous Improvement and Sustainability
Summary
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HealthcareProviders
PharmaceuticalProviders
HealthcareInsuranceProviders
HealthcareMachine
and DeviceProviders
An Application of Affordability: The Healthcare Enterprise
HealthcareService
Providers
Patients
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HealthcareProviders
PharmaceuticalProviders
HealthcareInsuranceProviders
HealthcareMachine
and DeviceProviders
Value
Cost
Customer
AIMHealthcareService
Providers
MotivatePeople
ImproveProcesses
Increase Performance
Patients
Healthcare Affordability
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• Performance Excellence Associates, Inc.
• www.paulodomirok.com
• Book: “Affordability: Integrating Value, Customer and Cost for Continuous Improvement
• 770-827-6551
Paul W. Odomirok
Lean Six Sigma and Affordability for Continuous Improvement and Sustainability
© 2016 Paul W. Odomirok16