Lean Roadmap to an Engaged Hospital Part 1
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Transcript of Lean Roadmap to an Engaged Hospital Part 1
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Implementing a Kaizen
Suggestion SystemPart 1/3
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• Principal, Leonardo Group Americas LLC.• Co-Author of Fundamentals of Flow Manufacturing,
Aerospace Flow, In the OR series of Lean Hospital books.
• VP of Technology, John Costanza Institute of Technology.
• MBA, University of Colorado and APICS CPIM certified.
• Trained over 5,000 Lean professionals since 1994.• Lean Hospital work since 2002.• Creator of the Lean Operations track for the
Aerospace Supplier Excellence Alliance (SEA).• 16 years of manufacturing management at Storage
Technology Corporation and Ball Corporation prior to consulting career.
• Bilingual Spanish-English.
RichardRahn
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Webinar Overview
An important element in the creation of a culture of continuous improvement is the engagement of the entire hospital
staff in sharing and implementing improvement suggestions. These ideas
should be easy to think up, easy to approve, and easy to do. The approach is
called “Quick and Easy Kaizen”.
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What is the Plan? Webinar 1: Training and
Setting Up a Kaizen Management System.
Webinar 2: How to conduct a Kaizen Department meeting.
Webinar 3: How to implement and sustain improvement suggestions.
Learning About Lean
Webinar Schedule
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Kaizen Implementation Steps
Webinar 1: Training and Setting Up a Kaizen Management System.
Webinar 2: How to conduct a Kaizen Department meeting.
Webinar 3: How to implement and sustain improvement suggestions.
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ASSESS O.R.OPERATIONS
START LEAN HOSPITAL TRANSFORMATION
SET UP PERFORMANCE
DASHBOARD
TRAINLEADERSHIP
TEAM
CONDUCTPILOT PROJECTS
TRAIN HOSPITAL STAFF
IMPLEMENTGOAL DEPLOYMENT
TOOLS
CONDUCT INITIAL KAIZEN EVENTS
IMPLEMENTSUSTAINABILITY
ROADMAP
INSTITUTE UNIT CPI TEAM
KAIZEN MENTORCERTIFICATION
TRAINING
IMPLEMENT KAIZEN SUGGESTION SYSTEM
ROADMAP COMPLIANCE AUDIT
SUSTAINEDPERFORMANCE
The Lean Hospital Master Plan includes a definition of identified
improvements, resources required, implementation timeline,
estimated benefits, and ROI for the selected value streams.
Conduct a comprehensive, lean-focused audit, with the objective of advancing the Lean Culture at the Hospital.
Each team leader presents the status of completed Kaizen projects to ensure results and sustained performance.
Train a team of Hospital Staff to become internal Lean Mentors.
Organize a local Continuous Process Improvement Team to identify, evaluate, and implement improvements.
To support the Hospital’s Lean journey, Leaders must understand the tools and culture of Continuous Process Improvement.
A Lean Hospital embraces a participative model of Continuous Improvement. All Lean Hospital employees must be trained to be a part of this culture. Conduct Value Stream analysis for each
unit and department to identify opportunities for improvement. Create a unit-level Master Plan.
Roll-out unit and department process improvement activities per the Lean Hospital Master Plan.
Formalize the process of soliciting, receiving, evaluating, and implementing process improvement suggestions for the entire hospital.
Select highly visible areas for proof of concept and buy-in. Follow
Kaizen methodology to achieve results in less than 5 days.
KAIZEN MENTORCERTIFICATION
Certify all Internal Lean Mentors through completion of actual projects and Knowledge Checks.
VALUE STREAM ANALYSIS AND MASTER PLAN
DEVELOP UNITMASTER PLANS
Establish lean performance metrics and method for reporting, analysis,
and follow-up.
Lean Hospital Implementation Roadmap
109
111213
1415
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2
An initial assessment of current hospital operations, including future vision and level of process improvement maturity. Includes
analysis of potential benefits.
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4
5
6
7 8
Train Leadership Team in the principles of Hoshin Kanri (Goal Deployment) and formalize internal process. Use A3-X chart and Team Charter forms for all Master Plans.
Download at www.flowpublishing.com under “Resources”.
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COMPLETE A3 PROJECT STATUS
CONDUCT Q&E KAIZEN
TRAINING
START KAIZEN SUGGESTION SYSTEM
LEAN HOSPITAL KAIZEN SUGGESTION SYSTEM
Quick and Easy (Q&E) Kaizen is the soliciting, documenting,
reviewing, approving and implementing small
improvement suggestions by hospital staff. Initial training
will be needed.
SET UP KAIZEN MANAGEMENT
DATABASE
ENTER SUGGESTIONS FOR IMPROVEMENT
REVIEW AND APPROVE KAIZEN
PROJECTS
PRIORITIZE SUGGESTIONS
CONDUCT KAIZEN EVENT
COMMUNICATE RESULTS TO HOSPITAL
COMPLETE KAIZEN EVENT PREPARATION
COMPLETE KAIZEN PLANNING
CONDUCT STAFF CPI MEETINGS
POST RESULTS OF A3 PROJECT STATUS
FUNCTIONAL KAIZEN SUGGESTION SYSTEM
1
Continuous Process Improvement (CPI) meetings are led by a
department manager, and take place at least weekly. Suggestions are captured during this meeting.
An electronic database is needed, with ability to
manage and share data across the hospital system
and submit ideas easily.
Capture suggestions during the Kaizen meetings and enter into KMS. Suggestions will also come from Value Stream Mapping and independent input.
Prioritize ideas according to your hospital’s unit priorities or KPIs.
Use KMS to document detailed tasks, key participants, value
streams affected and expected benefits. Use A3 Team Charter format for a consistent format.
Establish activity date.
Good preparation is a key to success, including coordinating with all staff members, gathering required data
and securing resources.
Conduct the event according to the Kaizen Event Roadmap.
Keep hospital informed on the latest suggestions approved and projects available. Update dashboard and status report. Show results to all employees.
The Kaizen Leader will prepare the final Kaizen
Event summary in A3 Project Status format.
The A3 Project Status Report documents the Pre and Post-Kaizen state with an explanation of the tools applied and the benefits achieved.
2
4
5
PROCESS Q&E SUGGESTIONS
Review, approve and implement ideas at the unit or department level. In most cases the submitter is also the implementer. Provide feedback within 24 hours.
For non-Q&E suggestions, identify the financial benefits and qualitative benefits. These suggestions will require planning.
5
7 8 9
10
11
121314
6
CONDUCT MANAGEMENT
KAIZEN TRAINING
2
3
Kaizen Suggestion System Roadmap
Download at www.flowpublishing.com under “Resources”.
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QUICK AND EASY KAIZENNORMAN BODEK
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Guidelines1. Get prepared to process
suggestions. Set up your KMS.
2. Train your Leadership Team.
3. Participation is voluntary for staff. Encourage Positive Deviants.
In A Nutshell
Kaizen Implementation Strategy
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Shunryu Suzuki Roshi
The Speed of Change
“After you have practiced for a while, you will realize that it is not possible to make rapid, extraordinary progress. Even though you try very hard, the progress you make is always little by little. It is not like going out in a shower in which you know when you get wet. In a fog, you do not know you are getting wet, but as you keep walking you get wet little by little. If your mind has ideas of progress, you may say, "Oh, this pace is terrible!" But actually it is not. When you get wet in a fog it is very difficult to dry yourself. So there is no need to worry about progress. “
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The Q&E Kaizen Cycle
IReceive
Ideas
IIReview and
Approve
IIIImplement
Quickly
IVPromote
and Publicize
VBuild
Enthusiasm
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Actual Experience at TMHU Initial Assumption:
Announce the suggestion system and everyone will get on board.
Actual Experience: Very little participation. Wary of management motivation.
Revised Strategy. Build participation slowly, by encouraging early adapters.
It’s Not Like Twisting Your Arm
Case History
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Phase 1: Train Management Team
Conduct Management
Kaizen Training
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Leadership and Staff Point of Contact
Vision andManagement
Executive Team
DepartmentManager
Tele Floor Staff
Surgical Floor Staff
DepartmentManager
Emergency Department
Staff
DepartmentManager
Imaging Department
Staff
Lean Coordinator
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Kaizen Lean Management System
Engine: Leader Standard Work
Fuel:Discipline
Gas Pedal and Steering: Daily Accountability
Transmission:Visual Controls
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Leader Habit When Following Up• What did you do last
week?• What will you do this
week?• What problems or
roadblocks are you finding?
• What can I do to help?
The Four Questions
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Kaizen Lean Management System
• Lead from the Top• Organization reflects
Leaders behavior.
• Kaizen Status Board• KMS Dashboard
• Daily Gemba Walk• KMS Shared Access• Weekly Management
Meeting
• Daily Review• Daily/Weekly Kaizen
Meetings
Standard Work
Account-ability
DisciplineVisual
Controls
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Creating A Unit Target Condition
Current State
Unknown Steps
Target Condition Vision
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Example of Weekly Kaizen
Fix it Fridays
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Getting Penquins In A Row Who Does What
The Management Habit
Common View: Managers Are Responsible for Management Duties
Progressive View: Managers Are Responsible for Management Duties Plus Continuous Improvement
Lean View: Management = Managing and Improving Processes
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Phase 2: Train Staff
Train Staff in Kaizen
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What A Surprise!
Training Does Not Change Behavior!
Learning By Doing
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Training Maturity Levels
Classroom Training Only
Classroom Training With Exercises and Simulations
Classroom Training with Exercises and Simulations Followed by Doing
Awareness Training Followed by Application under Mentor Guidance
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It’s A Marathon, Not A Sprint Sports, Science, Religion, Art
The Meaning of “Training”
Continually practicing a skill or discipline under the guidance of a personal trainer or mentor.
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“Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.”-Aristotle
Aristotle History of Philosophy
The Wisdom of Aristotle
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The PDCA Cycle
CPI
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Q&E Kaizen Rules
1. Ideas need to easy to write down.75 words or less.
2. Ideas should be easy to approve.Approval in 24 hours or less.
3. Ideas should be easy to implement.Done by the person who submitted the idea.
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Phase 3: Set Up Database
Set Up Kaizen
Management Database
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Can You Handle It?
• What if it is only 1 per year?
• What if you get 5 per year?
• Goal: you should expect 1 per month as a target.
How Many Ideas Can We Expect?
Expected Volume of Suggestions
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Home-Grown System• Easy to set up. Low cost.• Rely on single point manual
data entry.• Security is a concern.• Backup is a concern.• Capacity is a concern.
Excel-Based System
• Access / Sharepoint / Other• IT involvement needed.• Can be very expensive.• Long-term maintenance
needed.• No leverage for system
improvement.
Kaizen Database Option
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Formalization Step• Easy to set up. Low cost.• Minimal IT maintenance
needed.• Benefit from system
improvements across multiple users.
• Access benchmarking data from multiple hospitals.
Cloud-Based System
Cloud-Based Systems
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Real-Time Status
Case in Point
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A Call to Action
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Conduct Initial Planning
Consensus on Action
Research Requirements
Conduct Leadership
Training and Master Plan
Execute Master Plan
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COMPLETE A3 PROJECT STATUS
CONDUCT Q&E KAIZEN
TRAINING
START KAIZEN SUGGESTION SYSTEM
LEAN HOSPITAL KAIZEN SUGGESTION SYSTEM
Quick and Easy (Q&E) Kaizen is the soliciting, documenting,
reviewing, approving and implementing small
improvement suggestions by hospital staff. Initial training
will be needed.
SET UP KAIZEN MANAGEMENT
DATABASE
ENTER SUGGESTIONS FOR IMPROVEMENT
REVIEW AND APPROVE KAIZEN
PROJECTS
PRIORITIZE SUGGESTIONS
CONDUCT KAIZEN EVENT
COMMUNICATE RESULTS TO HOSPITAL
COMPLETE KAIZEN EVENT PREPARATION
COMPLETE KAIZEN PLANNING
CONDUCT STAFF CPI MEETINGS
POST RESULTS OF A3 PROJECT STATUS
FUNCTIONAL KAIZEN SUGGESTION SYSTEM
1
Continuous Process Improvement (CPI) meetings are led by a
department manager, and take place at least weekly. Suggestions are captured during this meeting.
An electronic database is needed, with ability to
manage and share data across the hospital system
and submit ideas easily.
Capture suggestions during the Kaizen meetings and enter into KMS. Suggestions will also come from Value Stream Mapping and independent input.
Prioritize ideas according to your hospital’s unit priorities or KPIs.
Use KMS to document detailed tasks, key participants, value
streams affected and expected benefits. Use A3 Team Charter format for a consistent format.
Establish activity date.
Good preparation is a key to success, including coordinating with all staff members, gathering required data
and securing resources.
Conduct the event according to the Kaizen Event Roadmap.
Keep hospital informed on the latest suggestions approved and projects available. Update dashboard and status report. Show results to all employees.
The Kaizen Leader will prepare the final Kaizen
Event summary in A3 Project Status format.
The A3 Project Status Report documents the Pre and Post-Kaizen state with an explanation of the tools applied and the benefits achieved.
2
4
5
PROCESS Q&E SUGGESTIONS
Review, approve and implement ideas at the unit or department level. In most cases the submitter is also the implementer. Provide feedback within 24 hours.
For non-Q&E suggestions, identify the financial benefits and qualitative benefits. These suggestions will require planning.
5
7 8 9
10
11
121314
6
CONDUCT MANAGEMENT
KAIZEN TRAINING
2
3
Kaizen Suggestion System Roadmap
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Questions?
Leonardo GroupPrincipals: Gerard Leone & Richard D Rahn303-494-4404Boulder, Co 80303
PowerHealth OnDemandScott Calvert VP Business Development
303-683-8239Greenwood Village, Co 80111