Lean Project Leadership – Minimum MetricsJ. Boye Web & Intranet ConferenceÅrhus

Karoliina Luoto · 3 November 2016

Karoliina Luoto + CodentoConsultant, coachAgile lean project leadershipValuable digital services @totoroki

Change agent’s right handSoftware developmentMethodology consulting

How are your project metrics?Metrics maturity test1. Do you have mutually agreed project metrics?

Criteria credits: Karoliina Luoto

2. Do your metrics measure aspects that feel meaningful to you?3. Are your metrics easy to use?

6. Do your metrics measure project progress?7. Do they track the efficiency of your processes?8. Do they tell you whether the thing the project is making helps the

customer?9. Does using the metrics require contact with the customers?10. Do your metrics measure whether you are learning constantly?

4. Do you check on the metrics regularly with the team?5. Do you check on the metrics regularly with the decision

makers?

My claim: Lean metrics can be meaningful leadership

Photo: massdistraction, Flickr

Agile: Team develops things towards a shared goal amid change

Photo: Michael Potts, Flickr

Lean: Constant learning to get the best customer value

Photo: Imaginechina/REX/Shutterstock

Lean startup: Rapid releases to get fast feedback

Photo: Incase, Flickr

Leadership?

Photo: Robert Nagle, Flickr

Minimum metrics – Lean leadershipOn a canvas

Metric canvas – health care example

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Why - Market share / impact

Who - Customer research

What - Would they recommend the solution to a friend?

Q1 5 Q2 7 Q3 6 New issues to solve

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

Yes:Q1 89 Q2 87 Q3 91 %

Progress in implementing value

Last done Q3/2015

How – Process times

Appt booking -7 minDiagnose –2 h 36 min

Learning

Why - Market share / impact

Market share / impact

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

What is your market share? How has it

evolved over time?

What is the main impact

you are going for? How is it changing?

Photo: Blue Coat Photos, Flickr

Why market share or impact?Today’s wow is tomorrow’s duh

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Why - Market share / impact

Who - Customer research

What - Would they recommend the solution to a friend?

Q1 5 Q2 7 Q3 6 New issues to solve

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

Yes:Q1 89 Q2 87 Q3 91 %

Progress in implementing value

Last done Q3/2015

How – Process times

Appt booking -7 minDiagnose –2 h 36 min

Learning

Metric canvas – health care example

Customer research

Important: do actual research even though you think you know

your customer

Who - Customer researchLast done Q3/2015

Methods vary,will matters

Photo: Ankarino, Flickr

Why to feel your customers?To lead the way

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Why - Market share / impact

Who - Customer research

What - Would they recommend the solution to a friend?

Q1 5 Q2 7 Q3 6 New issues to solve

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

Yes:Q1 89 Q2 87 Q3 91 %

Progress in implementing value

Last done Q3/2015

How – Process times

Appt booking -7 minDiagnose –2 h 36 min

Learning

Metric canvas – health care example

Is this the thing for them?

If the number grows, you are doing well – If not, you need to find out what the customers need

instead

What - Would they recommend it to a friend?Yes:Q1 89 Q2 87 Q3 91 %

Photo: Drew Leavy, Flickr

Why to seek for feedback?To get unfair advantadge

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Why - Market share / impact

Who - Customer research

What - Would they recommend the solution to a friend?

Q1 5 Q2 7 Q3 6 New issues to solve

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

Yes:Q1 89 Q2 87 Q3 91 %

Progress in implementing value

Last done Q3/2015

How – Process times

Appt booking -7 minDiagnose –2 h 36 min

Learning

Metric canvas – health care example

Process times

Take the key customer process times and see

how you could get them smaller – your experts

will know

How – Process timesAppt booking -7 minDiagnose –2 h 36 min

Photo: Tessa Kortlevers, Youtube

Why process times?Focus on work that adds value

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Why - Market share / impact

Who - Customer research

What - Would they recommend the solution to a friend?

Q1 5 Q2 7 Q3 6 New issues to solve

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

Yes:Q1 89 Q2 87 Q3 91 %

Progress in implementing value

Last done Q3/2015

How – Process times

Appt booking -7 minDiagnose –2 h 36 min

Learning

Metric canvas – health care example

Progress

Track the progress based on customer

value – not based on the amount of

implemented features

Progress in implementing value

Photo: niko si , Flickr

Why progress in value?Features don’t matter

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Why - Market share / impact

Who - Customer research

What - Would they recommend the solution to a friend?

Q1 5 Q2 7 Q3 6 New issues to solve

Market share:Q114 Q2 16 Q3 17 % Less sick leaves: Q1 4 Q2 7 Q3 6 %

Yes:Q1 89 Q2 87 Q3 91 %

Progress in implementing value

Last done Q3/2015

How – Process times

Appt booking -7 minDiagnose –2 h 36 min

Learning

Metric canvas – health care example

Learning and constant development

See that learning staysbeing about constant improvement – not

about polishing

Q1 5 Q2 7 Q3 6 New issues to solveLearning

Why learning?Essence of staying in the game Photo: Jennifer Morrow, Flickr

Measuring is hard…and a bit dangerous

Great perils of measuring

Metrics are too complicatedHence, people don’t use them

They let you live in your own worldWithout talking to your customerThey get forgotten in the everyday lifeAnd so they don’t have a guiding effect

They focus on progress and efficiencyNot on value of outcome or effect

They measure irrelevant thingsAnd you get what you measure

So how to fix it?The minimum metrics can lead to real lean leadership if you:

Measure the actual customer impactTruth hurts but it’s good for you

Change them when they start to feel easyThe world might be changing alreadyReward stopping the line because of a problemChange is painful but you can’t survive without it

Follow the metrics together, regularlyBoth the teams and the big bosses involved

Keep It SimpleFix one metric at a time

Just remember To keep your eyes open

Picture from ”Antifragile” by N.N.Taleb

Thank you.Codento.com

karoliina.luoto@codento.com · +358 40 765 8504Photo: By me