NMC Training Services | 2600 Aero Park Drive | Traverse City | nmc.edu/training | 231.995.2218

NON-DISCRIMINATION POLICY NOTICENorthwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, religion, disability, ge-netic information, height, weight, marital status or veteran status in employment, educational programs and activities, and admis-sions. nmc.edu/nondiscrimination

LEAN OFFICE CHAMPION CERTIFICATION

SCHEDULE September 13 & 19, 2017

October 11 & 18, 2017

November 8 & 15, 2017

December 13 & 20, 2017

January 10 & 24, 2018

February 14 & 21, 2018

Training is held Wednesdays from 8 a.m.- 4:30 p.m.

COST$3,500 per participant; add an additional attendee for half price.

REGISTRATION Matt Schwarze231.995.2009 mschwarze@nmc.edu

Deliverables Each participant will learn the following tools and apply it to an improvement project in their workplace: • Value Stream Mapping• 5S Workplace Organization• Visual Management• Standardized Work• Problem Solving• Lean Metrics and Daily Management

Build your organization’s internal lean capacity as a Lean Champion and learn how to facilitate continuous improvement projects in your workplace. This six-month training will include tools for facilitating change, seeing waste in current processes, building more effective teams, increasing productivity while reducing stress, and improving the quality of services or products delivered to your customers.

HEATHER FRAIZER, Ph.D, Training Specialist • Expertise in manufacturing, office, and healthcare process improvement with an

emphasis on Leadership Skills and Lean Principals. • Master’s degree and Ph.D in Political Science at the University of Colorado, Boulder• Lean Healthcare Certification, University of Michigan• Lean Champion Certification, Northwestern Michigan College• Certified DiSC Behavior Trainer

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