Leading the way in Cloud Technologies

Meet Your Speakers

Kelli BartczyszynSenior Mgr, IT Infrastructure + OpsBaxter Credit Union

Alex BarkerSVP/CIO Mountain America Credit Union

Ryon BrubakerVP of ITKemba Credit Union

Cloud ConsiderationsAlex Barker, SVP/CIO Mountain America Credit Union

About Mountain America CU

• HQ: Salt Lake City, UT• 95 branches in 5 states, +9 planned through 2019

• Core: Symitar• Assets: ~$8.2B • Members: ~900k• Employees: ~2300 (88 on Technology Team)• Datacenters: 2 (co-located—not owned by MACU)• Service Level Agreement (SLA) for Technology: 99.95% availability

“Cloud” defined for this discussion

Evaluating Cloud vs OnPrem

Evaluate Cloud vs On-prem whenever:• New solution is being introduced

• (MACU defaults to “Cloud”)

Or

• Existing Hardware, Software or OS needs a refresh• Examples:

• MACU’s Exchange 2010 > O365 Migration• Symitar Episys and CRM

Considerations: Security

Factor Cloud On-Premise

Ability to manage Data Loss Prevention (DLP)(Routing email, limited DLP Support in Cloud—CASB)

Platform Secure (Reported security incidents in Cloud caused by misconfiguration rather than hacks)

Considerations: System Availability and Maint

Factor Cloud On-Premise

Change control and maintenance windows

Highly scalable

Ongoing Maintenance (Patch Mgt, MS Exchange)

Highly available (AWS Regions, Load Balancing, Clustering)

Considerations: Flexibility

Factor Cloud On-Premise

Ability to customize the application

Availability of new features

Snapshot of our current hosting choices

Cloud On-Premise

Office 365 (SharePoint, OneDrive, email, Azure AD, Power B.I.)

Symitar Episys Core and related systems--(OpCon, Teller Capture, etc)

Workday (HR System) CRM

Online and Mobile Hosting Data Warehouse

ServiceNow (Support, Change Control, etc) DLP Solutions

DLP Solutions Most Windows Server Workloads

Employee Considerations

• Get Buy-in• Shift from“Keeping the Lights On” to more meaningful work

• (Examples: Exchange Admins)

• Training• You may have to hire in the skills to manage your Cloud presence.

The Future

Your next presenters, Kelly and Ryon, will talk about some of the things we’re considering. Their CU’s are ahead of the curve in our industry!

Learnings of a Cloud Implementation

Presented by: Keli BartczyszynSr. Manager, Infrastructure & Operations

BCU’s Cloud Environment

• Hosted in a public cloud• Running in 5 regions but end state is two

• Best practices and knowledge has matured• IaaS

• We are in year 2 of a 3 year physical data center migration roadmap• IaaS -> PaaS -> SaaS

Architecture & Design

• Networking Considerations• Application Firewalls versus NSGs• Readdress the concept of production and disaster recovery data

centers• Applications and database management• Container management• Verify that your back-up solution is cloud enabled and is not cost

prohibitive.

Implementation Learnings

• Not all virtualization is created equal – can your apps handle it?• Invest in a few tools: mapping, networking & application monitoring• DNS is your friend – IP addresses can and will change• We under estimated the role for networking and firewall support• Verify that your asset management & monitoring tools work as

desired. And then check again. And again.

Challenges of a Hybrid Environment

• New skill sets and concepts for the technical team are needed• Server remediation• More versed in communication• Vendor Management

• Automation is necessary for deployment, maintenance, management• Managing multiple tools for the same function• Managing the expectation of the Finance and Accounting teams

Next Up: Desktops

• Goal: Minimize the effort around the deployment and maintenance of our 1000 desktop environment spread across 57 locations

• Dual cloud environment: Citrix and BCU’s cloud• Only managing 7 golden images and published apps• Fresh desktops with every log-in• Currently in pilot; implementation starts early 2019

Cloud StrategyKemba Credit Union, Inc.

Ryon BrubakerVP of IT

EASE; discuss migrating our on-premise core to Symitar hosted platform

VMware Cloud on AWS; discuss migrating our on-premise virtual servers to the Cloud / Hybrid

EASE

• What is EASE? Symitar’s hosted (Cloud based) core platform.

…providing the CU with business continuity as well as allowing IT staff to work on projects, not patching the core and/or running two datacenters / maintaining hardware.

• How we sold the idea / why we did it (hint.. it was a want not a need)• Gotchas• Would we do it again?

VMware Cloud on AWS

• What is VMware Cloud on AWS? VMware’s hosted (Cloud based) server virtualization platform utilizing AWS (Amazon Web Services) data centers.

…on-boarding Kemba’s Cloud first strategy utilizing VMware’s partnership with Amazon Web Services (AWS). Allows for hybrid solution to migrate / run our production (Virginia SDDC) and DR (Oregon SDDC) virtual machines (servers) in the Cloud.

• How we sold the idea / why we did it• Gotchas• Would we do it again?• Screenshots

Linked on-prem and SDDC

HCX Dashboard for replication(DR) and migration

Replication to Cloud

Thank You!