LEADING THE MAKING GREAT CARE CHALLENGE AFFORDABLE Checklists and Simulation Training Jason Cheng,...
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Transcript of LEADING THE MAKING GREAT CARE CHALLENGE AFFORDABLE Checklists and Simulation Training Jason Cheng,...
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LEADING THE
MAKING GREAT CARECHALLENGE
AFFORDABLE
Checklists and Simulation Training
Jason Cheng, DO; Paul Preston MD
NATIONAL QUALITY CONFERENCE: April 29 –– May 1, 2014
LEADING THE
MAKING GREAT CARECHALLENGE
AFFORDABLE
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Speakers
Jason Cheng, D.O. Simulation Physician Champion Kaiser Permanente Southern California, Downey Medical Center L&D Perinatal CETT; Periop HRT, MedSurg Inpatient, Interventional
Radiology; Southern California Regional Simulation Human Factors Committee
2 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Learning Objectives
Understand the frequency of errors when managing emergencies Define the measured improvements when checklists are used Understand the 5 A’s to checklist success Look at a successful implementation in one KP facility Consider how these can best be used to break down interdisciplinary
barriers to communication and action
3 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Critical Events in Your OR/PACU
More or Less Frequent? Organized or Chaotic? We are building more reliable systems and need to systematically
address our emergency skills
4 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Where We Are Now
Reliance on memory for Critical Steps Show of hands – who is ACLS certified? What are all the Hs and Ts? “Gee, haven’t seen this in awhile…”
5 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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W. Wayne Babcock, M.D
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“If a response is not instantly obtained by simple measures, a fixed emergency routine, posted on the walls of every operating room and drilled into every member of the staff,
should be enforced.”
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P<0.001
With Checklists Without Checklists
75% Reduction in Failure to Adhere to Life Saving Processes of Care
9 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Delivering optimal care to our patients from memory alone?
“The frequency of cognitive aid use correlated significantly with the MH treatment score….”
10 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
Latent knowledge activation?
Prospective
memory cue?
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What we can learn from aviation…
11 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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PILOTS TRAIN TO FLY THE PLANE AND
DEAL WITH EMERGENCIES
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Pilots Train In…
CRM
– Communication
– Teamwork
How to use checklists
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5 A’s of Checklist Success
AWARENESS—did you know they exist? ACCESSIBILITY---can you get to them…easily??? ACTION—read it, write on it, hold it…if you don’t use it, you lose it! ASSESS—simulation, in service, test it to see how it works for you ACCOUNTABILITY—helps engage team members to stay on the
same page
14 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Access in OR Consistent location Easy to see and reach when
needed Does not block daily workflow
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L&D, Operating Rooms
Easily accessible by entrance
Located next to that other emergency equipment!
Easily visible
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Lights, Camera…Simulation!
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Periop Use of Checklists: BiMonthly Simulation
OR/Periop—OR, PACU
– 8 Main ORs, 2 PACUs, 1 MOB/Procedural Sedation Center
– HemorrhageCardiac Arrest
– Malignant HyperthermiaCardiac Arrest
– Fire/Airway Fire
– LASTDifficult AirwayCardiac Arrest
– Difficult AirwayHypoxiaCardiac Arrest
– AnaphylaxisCardiac Arrest
18 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Simulation – L&D CETT
Monthly Involves OB, nursing team,
NICU team, anesthesiologists Checklist scenarios used:
– Massive HemorrhageCardiac Arrest
– Failed AirwayHypoxiaCardiac Arrest
– Fire
19 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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What have we learned?
Knowing what you didn’t’ know before! I thought, you thought, she thought…we all “assumed”… Roles may need to be more clearly defined! We’re not set up for this sort of thing! (system improvements needed) What goes where? Who does what?
20 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Roles not clear, too many cooks in the kitchen!
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Roles defined, everybody knows where to go!
22 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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Checklist helps redefine roles more clearly
Role of Circulating RN (or primary RN on floor) Role of Charge RN Who are the immediate first reponders to circulator and anesthesia? Who gets the checklist, and who reads it? What are the responsibilities dictated on the checklist—rehearsing the
roles! Is anesthesia or surgeon the best person to be the “leader”? What system improvements need to be made based on the
checklists? (emergency drugs, emergency equipment, communication protocols, etc)
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Fire Simulation improvements
Gas valves labeled for specific OR
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LOCAL ANESTHETIC TOXICITY SIMULATION
Emergency resuscitative medication from local anesthetic toxicity best kept inside regional anesthesia and nerve block carts
25 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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L&D CARDIAC ARREST/MASSIVE HEMORRHAGE
Original OR room small, poor access to emergency resuscitative equipment, especially with neonatal staff during muiltiple births
Emergency access limited during crash c-section sometimes 10 staff members in room
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L&D Simulations
Entire wall knocked out and moved back further for greater access; OR monitors relocated to make more room for neonatal staff;
27 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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When and How NOT to Use
NOT when immediate action is required NOT preventing additional clinical actions NOT as a replacement for appropriate training NOT as a replacement for clinical judgment NOT instead of calling for appropriate help NOT selecting incorrect cognitive aid NOT distracting leader
April 22, 2023 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.28
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More Observations
Read these out loud! Some checklists (MH) work really well to guide the emergency
management – Read/Do Some checklists (Airway) will work best before you get into the
emergency – Preflight briefing Some checklists (Hypotension, hemorrhage) may often be used early
by an individual to double check themselves A lot of the time the first few steps will have been done before the
checklist is deployed- use as a quick review!
29 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023
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The Implementation Journey
Learn to manage OR emergencies using checklists– They work
– There is a lot of science in how to design them
– They will evolve over time
– They do disrupt our learned patterns
– Training is essential
Give us input on:– Usability of the checklists
– Implementation and training
– Ongoing checklist refinement and automation
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The team that trains together makes music together!
31 2014 National Quality Conference © 2014 Kaiser Foundation Health Plan, Inc. For internal use only.April 22, 2023