Leading regional Asian bank paves the way for digitization of systems training

t t s k n ow l e d g e m at te r s . www.t t-s .com

SUCCESS STORY

LEADING REGIONAL ASIAN BANK paves the way for

digitization of systems training

The interactive e-learning modules

allowed 289 of its private banking front office users to

learn through system simulations at their

own learning pace – resulting in over 50% cost savings

and increased learning effectiveness.

http://www.tt-s.com/en

L E A D I N G R EG I O N A L A S I A N B A N K PAV E S T H E WAY F O R D I G I T I Z AT I O N O F S Y S T E M S T R A I N I N G


Headquartered in Singapore, the client,

a leading bank in Asia, has approximately

21,000 employees with branches

across 18 markets and is listed on the SGX.

In recent years, the client has recognized

the power of digitizing corporate learning

and has entrusted tts partner Synpulse

to evolve its training solutions. With the aid

of tt performance suite, the client is

one of the early adopters in the Singapore

Financial Industry to digitize its systems

training and paves the way for other banks

to do the same.

Facts and Figures

Sector

Banking

tts competences

• Web-Based Training

production

• Consultancy in the financial

industry

• Systems training for financial

institutions

• Digitizing corporate learning

tts users

289 Front Office Users

Implementation Partner

Synpulse, Singapore




The challenge

Previously, the bank’s employees had to

attend workshops whenever there were

enhancements. This incurred unnecessary

costs, leading to productivity loss

and high cost of training. Trainings were

conducted in classrooms and training

materials produced were often presented

in static and non-engaging manner

in PowerPoint. As a result, very little know-

ledge from the classroom training

was retained and the employees relied on

the handouts to re-learn and navigate

through the systems by themselves.

The solution

tts partner Synpulse utilized tt performance

suite’s ergonomic software capabilities

to create an interactive system simulation.

87 % of front office users reported

that the simulations closely resembled the

systems and helped them greatly in

mastering the systems. The bank also

found that its cost of training was reduced

by 52.3% with total hours spent on

training decreased by 46.2%. The significant

improvements in productivity and user

engagement has resulted in four subse-

quent training solutions projects.

52% Cost savings Increased learning effectiveness

46% Time savings




The implementation

The authoring team worked closely with

various functions across the bank to

ensure that modules were relevant and en-

gaging. Over the span of four projects

engaged with the client, Synpulse has cre-

ated over 25 e-learning modules with

the help of tt performance suite. These

modules covered a range of bank

processes and train front office users to

navigate across various platforms.

tt performance suite’s cloud hosting solu-

tion made it easy for several authors to

draft and review a module independently

via the module’s portal links. Distribution

of learning content was done via the

client’s intranet, thereby making learning

content easily accessible to all required

staff members.

The benefits

Experiential learning

Through the e-learning modules, users

are given the opportunity to undergo

realistic simulations of how databases and

systems function in reality.

Flexible learning

E-learning modules allow users to control

the pace of their learning, thereby better

tailoring their learning to suit their

individual needs.

Deepening of domain knowledge

Compared to classroom trainings, topics

covered in e-learning modules allow users

to have more in-depth knowledge of the

topic and thus have a more holistic

understanding of the subject matter.

“tt performance suite has strong

authoring capabilities to produce

realistic simulations for end-

users. In the domain of systems

training, tt performance suite

is especially useful for transferring

knowledge in an engaging and

effective manner. The e-learning

modules created were well-

received by staff and it enhanced

learning capabilities through its

flexible learning pace and experi-

ential nature.”

CORPORATE LEARNING PROJECT MANAGER

AT LEADING REGIONAL ASIAN BANK



Want to find out more? We’re happy to help!

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T +44 20 7869-8022

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Leading regional Asian bank paves the way for digitization of systems training

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