1. Developing Organizations & Leaders Who Can Manage at the SPEED OF NOW
John Bernard, Chairman & Founder
Conference Board
June 2011

2. Creating an organization that moves as the speed of customers changing needs
What are the implications to structure, functions and collaboration?
How does this redefine the role of leaders and the very function of leadership?
What roles does social media play and how do leaders use it to learn and lead?
3. 4. 5. The Era of
MASS CUSTOMIZATION
The Era of
MASS PRODUCTION
The
GREAT
RECESSION
www
1920 1930194019501960197019801990200020102020
6. Manufacturing Jobs
as a % of U.S. Employment (1)
Number of Potato Chip
Flavors in the Worlds Markets (2)
1400
1300
1200
1100
1000
900
800
700
600
500
400
300
200
24
22
20
18
16
14
12
10
8
6
4
2
0
1980198219841986198819901992199419961998200020022004200620082010
SOURCE: (1). U.S. Bureau of Labor Statistics(2). Mass Ingenuity
THE CHIP DIP
7. This economic crisis doesnt represent a cycle. It represents a reset. Its an emotional, raw social, economic reset. People who understand that will prosper. Those who dont will be left behind.
Jeffrey Immelt, CEO, General Electric
8. YES
NOW
9. MOON
EARTH
238,857 miles
1.26 seconds
SPEED OF LIGHT
186,000 miles per second
671 million miles per hour
1,079 million kilometers per hour
10. 11. Easy
Hard
EASE
OF
YES
CUSTOMER LOYALTY
IN THE NOW
SlowFast
SPEEDOFYES
12. Leadership
Management
Connection

Line-of-Sight

13. Clear AccountabilityExecution

Tools

14. Skills & Knowledge 15. Access to Data 16. Plans & Ownership 17. DisciplineDirection

Mission, Vision

18. Goals & Strategies 19. Priorities 20. InspirationCulture

Values

21. Tone 22. Behavior