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LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale

Leading in 3D | CIO Leadership Model to Drive Digital Transformation to Scale

Sandra Ng, Group Vice President – Practice Group, IDC’s Asia Pacific

LEADING IN 3D CIO’s leadership model to

drive digital transformation

(DX) to scale

Sandra Ng Group Vice President,

IDC Asia/Pacific

[email protected]

@ngsiangchin

CIO Summit

Melbourne 2016

@#ciosummit


The inter-dependence of DX, 3rd platform and IT leadership

Digital mashups

3rd platform is the

technology enabler/platform

to accelerate DX

Digital masteries

DX is a customer-

centric business

strategy

Digital leaders

IT leadership is

a critical success

factor in digital

transformers and

disruptors

3


Digital masteries

Leadership mastery (Leadership DX) • CEO must take the DX driver seat

• Vision, Organization structure, Commitment

• KPI: Competitive share in core and new markets

Relationship mastery

(Omni-experience DX) • DX is a customer-centric

business strategy

• Reach, Relevancy,

Reciprocity

• KPI: Net promoter score Operational mastery

(Operating model DX) • Automated and agile processes

• Scale, Scope, Speed

• KPI: Critical process cycle time

Information mastery (Information DX) • Information is at the core of the DX

economy

• Syntax, Semantics, Socialization

• KPI: % of revenue generated from

information

Talent mastery (Worksource DX) • Work optimization and talent sourcing

• Process, People, Culture

• KPI: Best place to work index

4


DX dimension priorities

Source: IDC DX Spending Guide, 2016 (WW ICT+Business Services Spending); Asia/Pacific C-suite Barometer

Research 2016 (APeJ N=1,472 CxO; 667 CIO/CTO; 805 CEO/LoB) – QA3 5


3rd platform has gone mainstream in ICT marketplace

Source: IDC ICT Spending Guide (2P vs 3P for APJ), 2016 6


Digital mashups: Turning a can of coke into a

Spotify jukebox

7


Digital leadership By 2020, one quarter of the C-level business executives in A1000 companies will

have spent at least 3 years of their career in a technology leadership role.

IDC

• Launch regular digital "boot camps" to raise leadership’s digital IQ and tech savviness

• Develop a holistic "use-case" journey for the organization

• Strategic CIO complements both CDO and CTO

o Tactical CIO requires a very strong CDO partner

o Disruptive CIO makes the CDO or CTO role redundant

• CTO

o Integrates IT into products and services

o CTO is the technology leader in R&D

Source: IDC DX FutureScape 2017, October 2016

Tech savvy CEO

*COO/CMO/CHRO/etc. 8


Vivek

Badrinath

Deputy CEO

and head of

IT and

Marketing

Digital leaders

Maile

Carnegie

Group

Executive

Digital

Banking

Nitin Chugh

Head of

Digital

Karen Chan

Chief Digital

Officer

Jeff Zhang

CTO

Carlos Torres

Previously

head of digital

banking unit,

now President

and COO

Kasper

Rorsted

Newly

appointed

CEO of

Adidas

Outside of Asia/Pacific In Asia/Pacific

9


What is Leading in 3D?

Leading in 3D is a new IDC’s

CIO leadership model designed

specifically for IT executives to

lead their enterprise’s digital

transformation journey.

Digital transformation is a

journey, and the organisation

and its leadership must

mature along several stages.

IDC’s Leading in 3D

MaturityScape provides and

important tool that enables

information and technology

(I&T) executives to fill their

challenging role and adapt

their organisation to:

• Establish the company’s

digital vision

• Lead innovation

• Lead integration

• Lead incorporation

IDC believes that the next

generation of successful

technology executives will

lead organisations that

treat digital change as a

continuous process –

developing competencies

across multiple styles of

innovation execution by

integrating new ideas with

existing systems and

architecture without

disrupting business

operations or customer

experience.

10


Top desired outcome in CIO’s office 2016-2017

Source: Asia/Pacific C-suite Barometer 2016

(N=667 in AP CIO/CTO and 30 in NZ CIO/CTO –

53%/43%/3%); QCIO5 11


L3D is IT’s DX leadership model: Innovate

Focus on IT organization

development and talent management:

Rebalance IT’s talent portfolio for digital competencies.

Develop consumer engagement expertise.

Create an innovation culture focused on generating multi-tier digital revenue streams.

Create an innovative and digitally

competent IT organization.

12 Source: IDC L3D Practice, 2016

LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale 13

Innovation requires design thinking

Learn fast

On time


Design thinking at its best 14


L3D is IT’s DX leadership model: Integrate

Focus on IT service management and

enterprise architecture:

Create customer-facing and ecosystem-facing IT/digital services.

Implement cross functional DX program management.

Deliver enterprise applications on standard platforms.

Create a reliable, scalable and

secure digital infrastructure.


LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale 16

The O2O integration


L3D is IT’s DX leadership model: Incorporate

Focus on change management

techniques:

Transform IT infrastructure and operations.

Focus on “infrastructure innovation”.

Selectively incorporate new skills into existing IT organization.

Create a flexible and optimized IT

infrastructure.



New KPIs for the leading digital business

of top executives

will have

technology

leadership

experience.

of companies that

allow customers to

own their

experiences will

realize significantly

better NPS.

of companies will

derive new

revenue streams

from information-

based

products/offers.

of operational

processes will be

self-healing.

of organizations

will source

innovations from

their ecosystems

and via change

management.

33% 45% 60% 20% 75%

Digital

leadership

Digital omni-

experience

Digital

information

Digital

operating model

Digital

worksource

18 Source: IDC, WW Timeline 2020


The digital natives

Source: https://www.youtube.com/watch?v=DHCxsPeLyQk 19

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