Leading a Learning and Development Team in Today’s

Business Environment.

David ScurlockLearning and Development Leader

Working knowledge and experience in the design, development and implementation of learning solutions.

Experience providing strategic alignmentand direction supported with execution.

Experience managing, motivating teams.

Pragmatic understanding and experience within business environments.

Visionary; Passionate; Servant Leader

David Scurlock

Competitive advantage◦ Increase Customer Satisfaction◦ Grow revenues◦ Drive Standards of Excellence◦ Drive The Dynamic Organization

Business Objectives

Leadership Effectiveness

Associate Satisfactio

n

Customer Satisfactio

n

Business Results

Dynamic Organization Business Model

Learning/Development and Performance improvement programsshould support the Dynamic Organization

Immediacy

Intimacy

Integrated approach◦ Synchronous◦ Asynchronously◦ Problem-solving◦ Collaboration◦ Assessment

Learning Objectives in Today’s Business Environment

Comprehensive-total solutions that address specific needs and skill gaps identified as part of the assessment process.

Organized-training structured based on adult learning theory and sound instructional design.

Relevant-based on contemporary best practices and practical real world concepts and programs.

Experiential-training sessions that include exercises, role-plays, and activities that challenge and draw on the experience of the participants.

Training that is a CORE part of the Business Process

Today’s Expectations for Employee Development

Better……….… Cheaper………..….Faster

Performance Overall Time to Costs Proficiency

Sub-par productivity

Mistakes

Dissatisfied customers

Time getting help from others

Manager’s time reviewing and correcting

Attrition

Real Cost of Slow Proficiency

Define proficiency

Get Baseline

Harvest expert knowledge

Select the best method of delivery

Measure results in terms of time to proficiency

How to Reduce Time to Proficiency

Transfer Knowledge

Store Knowledge

Harvest Knowledge

Knowledge Transfer Cycle

Initial Learning Ongoing Learning

Increasing Expertise/Proficiency

Desired

Results

Methodology for accelerating the development of proficient performance

Reduce time to proficiency

Performance Centered Learning

Learn By Doing◦ simulations◦ cases◦ real plays

Teachable Moments◦ key information is available at decision point◦ individuals are motivated to learn◦ remember the information◦ can immediately apply it to the job

Performance Centered Learning Principles

Systematic set of experiences◦ Simple to complex◦ Building process

Integrate knowledge and skills

Educational networking◦ community of learners◦ enables discussion and reflection◦ motivates through peer interaction◦ builds relationships

Performance Centered Learning Principles

Present Principles

Strategies & Skills

Link Knowledge to

Business

•Instructor-led web based

Knowledge Application

•Classroom Training

Daily Disciplines

•Applications Workshops

•Success Action Plans

Success

•On-going coaching and Support

Performance Centered Learning

Self-directed e-learning

Four Pillars of Success

Curriculum Technical Delivery Support

Platform

These elements work together to provide the success factors in the development, design and implementation of learning solutions.

Bloom’s Taxonomy◦ Knowledge◦ Comprehension◦ Application◦ Analysis◦ Synthesis◦ Evaluation

ADDIE Process◦ Analyze◦ Design◦ Develop◦ Implement◦ Evaluate

Instructional Design Methodologies

Gagne’ Nine Events of Instruction

ARCS Model for Motivation

Constructivism

Blended Learning Model*

White Paper

Word

PowerPoint

Content Knowledge

.PDF

Synchronous Learning ProcessInteractive/ Socialization

Exercises

PracticeScenario-basedSimulations/Problem Solving

Games

Instructor-Led

20% 20% 60%

Rapid Simulation Development

Classroom

*based on IBM learning model

Rapid Authoring Tools

$ Return on Investment

34:1Hours of development per finished hour of instructionInstructor-Led

Break even point10 months

221:1Hours of developmentper finished hour of instructionOn-line, E-learning

Instructor-Led ---------------

Online, Self-Paced $

$

De

ve

lop

me

nt

Co

st

$$ Reoccurring cost, over time

Example Only

750 hours to create simulation-based e-learning

Impact of rapid development.shorter breakeven

$ Return on Investment

LMS◦ Learning Management System

KMS◦ Knowledge Management System

LCM◦ Learning Content Management System

Virtual Environment◦ Learning Experience

Additional Tools to Leverage Learning