LEADERSHIPLEADERSHIP

Introduction to HospitalityIntroduction to Hospitality

HOM 201HOM 201

Leadership is a BehaviorLeadership is a BehaviorLeading by Example.Leading by Example.

Leader’s job is to help people accomplish Leader’s job is to help people accomplish their goals by Supporting them and their goals by Supporting them and removing obstacles so that they can removing obstacles so that they can accomplish the goal that makes the vision a accomplish the goal that makes the vision a reality.reality.

Leaders of the future must involve both Leaders of the future must involve both vision and implementation.vision and implementation.

They have to be Effective and Efficient.They have to be Effective and Efficient.Ken BlanchardKen Blanchard

Leadership is a BehaviorLeadership is a Behavior

Effectiveness: Focusing the organization’s Effectiveness: Focusing the organization’s energy in a particular direction.energy in a particular direction.

Efficiency: Focusing on the way things are Efficiency: Focusing on the way things are done I.E. systems and procedures.done I.E. systems and procedures.

Role of the leaderRole of the leader

To be Responsive to needs of his/her To be Responsive to needs of his/her people by:people by:

1.1. Setting Setting clear goalsclear goals

2.2. Providing timely Providing timely Directions and SupportDirections and Support

3.3. Providing Providing positive Feedbackpositive Feedback..

Leadership stylesLeadership styles

Three styles are present:Three styles are present:1.1. AuthoritarianAuthoritarian2.2. ParticipativeParticipative3.3. Laissez faire.Laissez faire.

Any successful leader should use the three Any successful leader should use the three styles and always according to the styles and always according to the situation.situation.

Leaders powerLeaders power

There are two sources of power:There are two sources of power:

1.1. Position power: it comes from the position Position power: it comes from the position you have in your organization.you have in your organization.

2.2. Personal power: Influence of Leader to Personal power: Influence of Leader to change follower’s behavior due to his change follower’s behavior due to his personal relationship.personal relationship.

Any successful leader should use both Any successful leader should use both powers.powers.

Management VS LeadershipManagement VS Leadership Leadership roleLeadership role1.1. Doing the right thingDoing the right thing2.2. Setting directions: vision Setting directions: vision

and strategyand strategy3.3. Communicating vision Communicating vision

and strategy so that and strategy so that people understand and people understand and accept them.accept them.

4.4. Motivating and inspiring Motivating and inspiring people: so that they can people: so that they can make the vision a reality make the vision a reality despite obstacles.despite obstacles.

5.5. Produces significant Produces significant change.change.

Management roleManagement role1.1. Doing things rightDoing things right2.2. Planning and budgetingPlanning and budgeting

3.3. Organizing and staffing Organizing and staffing and delegating.and delegating.

4.4. Controlling and problem Controlling and problem solving: monitoring solving: monitoring results against plan, results against plan, spotting deviation spotting deviation planning and organizing planning and organizing solution.solution.

5.5. Creates predictability and Creates predictability and order.order.

Snapshots into LeadershipSnapshots into LeadershipTTogether ogether EEverybody verybody AAchieves chieves MMoreore

The specs of a successful leader:The specs of a successful leader:

1.1. Actions: The leader is rather a doer of Actions: The leader is rather a doer of deeds than a speaker of words.deeds than a speaker of words.

2.2. Uniqueness: Going the extra mile Uniqueness: Going the extra mile identifies the true leader from a follower. identifies the true leader from a follower.

3.3. Joy: in order to succeed the leader shall Joy: in order to succeed the leader shall enjoy his leadership.enjoy his leadership.

Snapshots into LeadershipSnapshots into LeadershipTTogether ogether EEverybody verybody AAchieves chieves MMoreore

Set your goals to be:Set your goals to be:

1.1. Measurable: in terms of time and quantity.Measurable: in terms of time and quantity.

2.2. Achievable: goals must be rationally Achievable: goals must be rationally realistic.realistic.

3.3. Relevant: two targets may not contradict Relevant: two targets may not contradict each other.each other.

4.4. Chop-able: set milestones in your goals Chop-able: set milestones in your goals path!path!

Snapshots into LeadershipSnapshots into LeadershipTTogether ogether EEverybody verybody AAchieves chieves MMoreore

The leadership Path:The leadership Path:

1.1. Motivate.Motivate.

2.2. Act.Act.

3.3. Reward/Reprimand.Reward/Reprimand.

4.4. Control/Correct.Control/Correct.

Assessing your Leadership Assessing your Leadership potentialpotential

Evaluate how well you measure up as a Evaluate how well you measure up as a prospective leader by responding to the prospective leader by responding to the following statements.following statements.

You may answer on of the following options: 1- You may answer on of the following options: 1- never, 2- occasionally, 3- frequently, 4- always.never, 2- occasionally, 3- frequently, 4- always.

If you score:If you score:1.1. 12-24: you are potentially competent.12-24: you are potentially competent.

2.2. 25-36: you have the makings of a good leader, some areas 25-36: you have the makings of a good leader, some areas still need to be improved.still need to be improved.

3.3. 37-48: your leadership is high, but do not become 37-48: your leadership is high, but do not become complacent. Strive to realize it.complacent. Strive to realize it.

Assessing your Leadership Assessing your Leadership PotentialPotential

1. I take the lead in meetings to clarify objectives and agendas.1. I take the lead in meetings to clarify objectives and agendas.

2. I focus strongly on achieving results from the tasks I undertake.2. I focus strongly on achieving results from the tasks I undertake.

3. I propose original ideas for discussion in meetings.3. I propose original ideas for discussion in meetings.

4. I make friends easily and have many useful outside contacts.4. I make friends easily and have many useful outside contacts.

5. I find and tell the objective truth even if people don’t like to hear it.5. I find and tell the objective truth even if people don’t like to hear it.

6. I maintain friendly relations with everyone on the team.6. I maintain friendly relations with everyone on the team.

7. My ability makes me want to take charge.7. My ability makes me want to take charge.

8. I take advice impartially from above below and from equals.8. I take advice impartially from above below and from equals.

9. I find it easy to express genuine, close friendship. 9. I find it easy to express genuine, close friendship.

10. I like people to express genuine, close friendship to me.10. I like people to express genuine, close friendship to me.

11. I can work easily with all types of people.11. I can work easily with all types of people.

12. I take time out each week to recharge my mental batteries.12. I take time out each week to recharge my mental batteries.