General Information

Location

Physical and Postal Address1 Tinderwood Loop Zimbali KwaZulu-Natal 4420

Telephone: + 27 82 719 1420Email: admin@governancemc.co.zaWebsite: www.governancemc.co.za Contact

Neo ShabalalaChief Executive OfficerGovernance Management Consulting

Mobile: +27 82 719 1420Email: neo.shabalala@governancemc.co.za

Leadership Neo Shabalala – Chief Executive Officer

Neo is the Chief Executive Officer and founder of

Governance Management Consulting. She is responsible

for all aspects of the firm’s strategy, team and operations.

Neo leads the firm in its mission to help clients improve their

performance and achieve their goals. She is passionate

about delivering the best quality service to her clients.

Neo’s past roles include a Board member and partner

at KPMG. She held various positions at KPMG, which

included being the Chairperson of the Transformation

Committee and Head of Public Sector for the Durban

office. As the Head of Public Sector, she was responsible

for the formulation and implementation of the public sector

strategy. Prior to joining KPMG, Neo was a Consultant with

Deloitte. Positions held at Deloitte span through Helpdesk

Technician to Business Analyst.

Neo has worked with clients in various industries on their

most challenging and strategic transformation projects

for the past 18 years. She specialises in working with

organisation transformations involving business and IT

strategy, governance, growth, IT auditing, performance

improvement and organisational effectiveness. She has

assisted numerous clients in both the public and private

sector with aligning their IT to the business strategy,

compliance and extracting value from IT investment.

She has worked with Government in providing strategic

consulting on interventions to boost economic growth

of the ICT sector in the KwaZulu-Natal province. This

involved numerous research engagements on the state and

situation of the ICT sector in the province. She has an in-

depth knowledge of government policies and strategies.

Neo holds an Honours Bachelor of Science (BSc) in

Information Systems, Bachelor of Commerce (BCom) in

Information Systems and Technology and a Diploma in

Business Management and Administration. She qualified

as an Information System Auditor with ISACA.

General Information

Location

Physical and Postal Address1 Tinderwood Loop Zimbali KwaZulu-Natal 4420

Telephone: + 27 82 719 1420Email: admin@governancemc.co.zaWebsite: www.governancemc.co.za Contact

Neo ShabalalaChief Executive OfficerGovernance Management Consulting

Mobile: +27 82 719 1420Email: neo.shabalala@governancemc.co.za

Leadership Neo Shabalala – Chief Executive Officer

Neo is the Chief Executive Officer and founder of

Governance Management Consulting. She is responsible

for all aspects of the firm’s strategy, team and operations.

Neo leads the firm in its mission to help clients improve their

performance and achieve their goals. She is passionate

about delivering the best quality service to her clients.

Neo’s past roles include a Board member and partner

at KPMG. She held various positions at KPMG, which

included being the Chairperson of the Transformation

Committee and Head of Public Sector for the Durban

office. As the Head of Public Sector, she was responsible

for the formulation and implementation of the public sector

strategy. Prior to joining KPMG, Neo was a Consultant with

Deloitte. Positions held at Deloitte span through Helpdesk

Technician to Business Analyst.

Neo has worked with clients in various industries on their

most challenging and strategic transformation projects

for the past 18 years. She specialises in working with

organisation transformations involving business and IT

strategy, governance, growth, IT auditing, performance

improvement and organisational effectiveness. She has

assisted numerous clients in both the public and private

sector with aligning their IT to the business strategy,

compliance and extracting value from IT investment.

She has worked with Government in providing strategic

consulting on interventions to boost economic growth

of the ICT sector in the KwaZulu-Natal province. This

involved numerous research engagements on the state and

situation of the ICT sector in the province. She has an in-

depth knowledge of government policies and strategies.

Neo holds an Honours Bachelor of Science (BSc) in

Information Systems, Bachelor of Commerce (BCom) in

Information Systems and Technology and a Diploma in

Business Management and Administration. She qualified

as an Information System Auditor with ISACA.

3. Organisational Development ServicesOrganisations need a planned and systematic approach to improve their effectiveness; one that aligns strategy, people, processes and systems. In today’s rapidly changing business environment, organisations need different capabilities and services that can evolve to help drive competitive advantage and enable innovation. There should be more distinct and value- adding functions and practices established within organisations. Organisations must continuously adapt to change in order to meet their mandates and succeed. The leadership should provide the right direction and support to the members of the organisation. Once the business functions of the organisation are transformed, these will be positioned to support the organisation change goals by helping to align the people, processes and systems with strategic direction of the organisation.

Governance Management Consulting helps organisations to transform their business functions to add value to the overall objectives of the organisation by developing and implementing differentiated structures and capabilities to help ensure a sustainable competitive advantage, growth and to enable innovation. We help to assess how ready the organisation is to embrace change and help bridge the gap between technology-driven change and business-inspired project success. We ensure that organisational communities are fully involved before, during and after the business change, stakeholder and end-user insights are shared and differences are addressed.

Our Organisational Development Services

4. Project Management ServicesOrganisations implementing growth plans or executing large business transformation projects frequently encounter surprises in the form of cost overruns, schedule delays and quality issues.

Projects are often complicated, fast paced, risky endeavours and are carried out in an environment prone to fraud, uncertainty, waste and abuse. Stakeholders are demanding transparency, predictability and accountability for project results so that the leadership is empowered to make prudent decisions.

Governance Management Consulting assists organisations in reducing the risk of project failure by identifying and mitigating risks throughout the project lifecycle. Our project management service offering encompasses both “doing the right project” and “doing the project right”. We assist organisations in any phase of the project’s lifecycle so that projects can be delivered optimally, on time, on budget and with intended goals met. We assist our clients to manage benefits of implemented projects.

Skills Audit Organisational Design and Optimisation Talent Management Change Management

Business Case Formulation Project Management Project Assurance

Business Requirements Documentation Project Office Assistance Project Health Check and Audit

Our Project Management Services

System Implementation IT Strategy IT Auditing IT Governance

Data Migration Enterprise Architecture IT Risk Management IT Service Management

System TestingApplication and Infrastructure Rationalisation

IT Security IT Asset Management

System and Vendor Selection IT Policies and Procedures Continuity and Disaster Recovery Data Management

System Performance Assessment IT Operating Model Design IT Performance Software Licensing

Management

Our Strategy and Operations Services

Our Services Governance Management Consulting provides services in Technology, Strategy & Operations, Organisational Development and Project Management aligned with best practice, standards and legislative requirements.

1. Technology ServicesInformation Technology (IT) plays an important role in an organisation as it guides every decision an organisation makes. IT must advance the business and not just support it. IT is expected to add value by improving business performance, productivity and efficiency of operations. If designed and employed thoughtfully, IT helps to optimise business processes and enhance the ability to manage risk and compliance effectively. IT plays a vital role

in automating complex processes by introducing user-friendly solutions.

Many organisations are replacing their legacy systems with Enterprise Resource Planning (ERP) solutions with the aim of improving system performance, creating better alignment with business processes, reducing operating costs, improving controls, reducing compliance costs, automating controls and monitoring.

Governance Management Consulting helps organisations to run an efficient IT business unit and derive greater value from IT. We do this by providing organisations with the insight and capabilities they need to balance the introduction of new, innovative solutions while continuing to maintain ongoing operations in line with costs and quality expectations.

2. Strategy and Operations ServicesOrganisations are seeking analytically sound and executable strategies that will enable them to achieve sustainable growth, improved performance, reduced cost and managed risk. Strategy matters; and even in the most challenged industries or during challenging periods, organisations with a sound strategy outperform those who are trying to deliver superior value creation without a strategy. Effective strategy can sustain constant evolution and change.

Organisations are rethinking how they do their work in order to drastically improve customer service, reduce operational costs and become competitive. In order to deliver services efficiently,

effectively and smarter, organisations need to analyse their operations.

Governance Management Consulting helps clients throughout the lifecycle of strategy development – from assessment to implementation. We help clients to develop practical strategies that can be operationalised quickly and effectively by employing a fact-based and data-driven approach to solving complex business problems. We work with organisations to translate their strategic goals into tangible plans and help guide the implementation of those plans. Additionally, we help organisations to connect operations to strategy, transcend silos, and focus on the opportunities that will create the greatest value.

Our Technology Services

Business Strategy Business Process Mapping and Improvement Supply Chain Management

Strategy Facilitation Standard Operating Procedures Customer Relationship Management

About Governance Management ConsultingGovernance Management Consulting is a level 1 B-BBEE and 100% black woman owned management consulting firm that provides services in Technology, Strategy & Operations, Organisational Development and Project Management. We help organisations to improve their performance by analysing their problems and developing improvement plans. We focus on working closely and collaboratively with our clients in promoting synergies between people within organisations to achieve their goals and objectives.

Our Business

We provide real business value through delivery of innovative services and solutions. We utilise industry-standard, innovative proprietary methodologies and best practices to design, develop and deliver practical solutions and extraordinary results for our clients. We deploy the use of various methodologies, frameworks and standards such as, The open Group Architecture Framework (TOGAF), Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), Projects IN Controlled Environments (PRINCE 2), Project Management Body of Knowledge (PMBOK), Lean practices and Six Sigma. We meet and exceed the highest professional standards.

We are Different

We are a small organisation with the right attitude to listen to our clients’ requirements and deliver services that bring tangible and observable change. We invest unrestricted time to find the right solutions to our clients’ problems. We will not accept a project that we are not cable of delivering. Due to the size of the organisation, our clients experience the personal touch and

attention from our leadership. We therefore get buy in from the leadership for every project that we deliver.

Our service-oriented attitude helps us to work shoulder to shoulder with people at all levels of the organisation to gain deeper insight throughout the organisation. We take a holistic view in our approach as we want every part of the organisation to succeed not just the areas where we are involved.

Our Mission

To help our clients do the right things and improve performance. We equip the leadership and people within organisations to collaborate, adapt to change and work together to achieve their goals.

Our Core Values

Our values are about who we are and what we believe is important to us:

Values Description

Humanity We have compassion and care for our clients, our people and our communities.

Integrity We have and act with integrity.

Loyalty We are fully devoted to our clients.

Consistency We adhere to the same principles in our service delivery.

Efficiency We deliver services without wasting time and to the desired results.

3. Organisational Development ServicesOrganisations need a planned and systematic approach to improve their effectiveness; one that aligns strategy, people, processes and systems. In today’s rapidly changing business environment, organisations need different capabilities and services that can evolve to help drive competitive advantage and enable innovation. There should be more distinct and value- adding functions and practices established within organisations. Organisations must continuously adapt to change in order to meet their mandates and succeed. The leadership should provide the right direction and support to the members of the organisation. Once the business functions of the organisation are transformed, these will be positioned to support the organisation change goals by helping to align the people, processes and systems with strategic direction of the organisation.

Governance Management Consulting helps organisations to transform their business functions to add value to the overall objectives of the organisation by developing and implementing differentiated structures and capabilities to help ensure a sustainable competitive advantage, growth and to enable innovation. We help to assess how ready the organisation is to embrace change and help bridge the gap between technology-driven change and business-inspired project success. We ensure that organisational communities are fully involved before, during and after the business change, stakeholder and end-user insights are shared and differences are addressed.

Our Organisational Development Services

4. Project Management ServicesOrganisations implementing growth plans or executing large business transformation projects frequently encounter surprises in the form of cost overruns, schedule delays and quality issues.

Projects are often complicated, fast paced, risky endeavours and are carried out in an environment prone to fraud, uncertainty, waste and abuse. Stakeholders are demanding transparency, predictability and accountability for project results so that the leadership is empowered to make prudent decisions.

Governance Management Consulting assists organisations in reducing the risk of project failure by identifying and mitigating risks throughout the project lifecycle. Our project management service offering encompasses both “doing the right project” and “doing the project right”. We assist organisations in any phase of the project’s lifecycle so that projects can be delivered optimally, on time, on budget and with intended goals met. We assist our clients to manage benefits of implemented projects.

Skills Audit Organisational Design and Optimisation Talent Management Change Management

Business Case Formulation Project Management Project Assurance

Business Requirements Documentation Project Office Assistance Project Health Check and Audit

Our Project Management Services

System Implementation IT Strategy IT Auditing IT Governance

Data Migration Enterprise Architecture IT Risk Management IT Service Management

System TestingApplication and Infrastructure Rationalisation

IT Security IT Asset Management

System and Vendor Selection IT Policies and Procedures Continuity and Disaster Recovery Data Management

System Performance Assessment IT Operating Model Design IT Performance Software Licensing

Management

Our Strategy and Operations Services

Our Services Governance Management Consulting provides services in Technology, Strategy & Operations, Organisational Development and Project Management aligned with best practice, standards and legislative requirements.

1. Technology ServicesInformation Technology (IT) plays an important role in an organisation as it guides every decision an organisation makes. IT must advance the business and not just support it. IT is expected to add value by improving business performance, productivity and efficiency of operations. If designed and employed thoughtfully, IT helps to optimise business processes and enhance the ability to manage risk and compliance effectively. IT plays a vital role

in automating complex processes by introducing user-friendly solutions.

Many organisations are replacing their legacy systems with Enterprise Resource Planning (ERP) solutions with the aim of improving system performance, creating better alignment with business processes, reducing operating costs, improving controls, reducing compliance costs, automating controls and monitoring.

Governance Management Consulting helps organisations to run an efficient IT business unit and derive greater value from IT. We do this by providing organisations with the insight and capabilities they need to balance the introduction of new, innovative solutions while continuing to maintain ongoing operations in line with costs and quality expectations.

2. Strategy and Operations ServicesOrganisations are seeking analytically sound and executable strategies that will enable them to achieve sustainable growth, improved performance, reduced cost and managed risk. Strategy matters; and even in the most challenged industries or during challenging periods, organisations with a sound strategy outperform those who are trying to deliver superior value creation without a strategy. Effective strategy can sustain constant evolution and change.

Organisations are rethinking how they do their work in order to drastically improve customer service, reduce operational costs and become competitive. In order to deliver services efficiently,

effectively and smarter, organisations need to analyse their operations.

Governance Management Consulting helps clients throughout the lifecycle of strategy development – from assessment to implementation. We help clients to develop practical strategies that can be operationalised quickly and effectively by employing a fact-based and data-driven approach to solving complex business problems. We work with organisations to translate their strategic goals into tangible plans and help guide the implementation of those plans. Additionally, we help organisations to connect operations to strategy, transcend silos, and focus on the opportunities that will create the greatest value.

Our Technology Services

Business Strategy Business Process Mapping and Improvement Supply Chain Management

Strategy Facilitation Standard Operating Procedures Customer Relationship Management

About Governance Management ConsultingGovernance Management Consulting is a level 1 B-BBEE and 100% black woman owned management consulting firm that provides services in Technology, Strategy & Operations, Organisational Development and Project Management. We help organisations to improve their performance by analysing their problems and developing improvement plans. We focus on working closely and collaboratively with our clients in promoting synergies between people within organisations to achieve their goals and objectives.

Our Business

We provide real business value through delivery of innovative services and solutions. We utilise industry-standard, innovative proprietary methodologies and best practices to design, develop and deliver practical solutions and extraordinary results for our clients. We deploy the use of various methodologies, frameworks and standards such as, The open Group Architecture Framework (TOGAF), Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), Projects IN Controlled Environments (PRINCE 2), Project Management Body of Knowledge (PMBOK), Lean practices and Six Sigma. We meet and exceed the highest professional standards.

We are Different

We are a small organisation with the right attitude to listen to our clients’ requirements and deliver services that bring tangible and observable change. We invest unrestricted time to find the right solutions to our clients’ problems. We will not accept a project that we are not cable of delivering. Due to the size of the organisation, our clients experience the personal touch and

attention from our leadership. We therefore get buy in from the leadership for every project that we deliver.

Our service-oriented attitude helps us to work shoulder to shoulder with people at all levels of the organisation to gain deeper insight throughout the organisation. We take a holistic view in our approach as we want every part of the organisation to succeed not just the areas where we are involved.

Our Mission

To help our clients do the right things and improve performance. We equip the leadership and people within organisations to collaborate, adapt to change and work together to achieve their goals.

Our Core Values

Our values are about who we are and what we believe is important to us:

Values Description

Humanity We have compassion and care for our clients, our people and our communities.

Integrity We have and act with integrity.

Loyalty We are fully devoted to our clients.

Consistency We adhere to the same principles in our service delivery.

Efficiency We deliver services without wasting time and to the desired results.

3. Organisational Development ServicesOrganisations need a planned and systematic approach to improve their effectiveness; one that aligns strategy, people, processes and systems. In today’s rapidly changing business environment, organisations need different capabilities and services that can evolve to help drive competitive advantage and enable innovation. There should be more distinct and value- adding functions and practices established within organisations. Organisations must continuously adapt to change in order to meet their mandates and succeed. The leadership should provide the right direction and support to the members of the organisation. Once the business functions of the organisation are transformed, these will be positioned to support the organisation change goals by helping to align the people, processes and systems with strategic direction of the organisation.

Governance Management Consulting helps organisations to transform their business functions to add value to the overall objectives of the organisation by developing and implementing differentiated structures and capabilities to help ensure a sustainable competitive advantage, growth and to enable innovation. We help to assess how ready the organisation is to embrace change and help bridge the gap between technology-driven change and business-inspired project success. We ensure that organisational communities are fully involved before, during and after the business change, stakeholder and end-user insights are shared and differences are addressed.

Our Organisational Development Services

4. Project Management ServicesOrganisations implementing growth plans or executing large business transformation projects frequently encounter surprises in the form of cost overruns, schedule delays and quality issues.

Projects are often complicated, fast paced, risky endeavours and are carried out in an environment prone to fraud, uncertainty, waste and abuse. Stakeholders are demanding transparency, predictability and accountability for project results so that the leadership is empowered to make prudent decisions.

Governance Management Consulting assists organisations in reducing the risk of project failure by identifying and mitigating risks throughout the project lifecycle. Our project management service offering encompasses both “doing the right project” and “doing the project right”. We assist organisations in any phase of the project’s lifecycle so that projects can be delivered optimally, on time, on budget and with intended goals met. We assist our clients to manage benefits of implemented projects.

Skills Audit Organisational Design and Optimisation Talent Management Change Management

Business Case Formulation Project Management Project Assurance

Business Requirements Documentation Project Office Assistance Project Health Check and Audit

Our Project Management Services

System Implementation IT Strategy IT Auditing IT Governance

Data Migration Enterprise Architecture IT Risk Management IT Service Management

System TestingApplication and Infrastructure Rationalisation

IT Security IT Asset Management

System and Vendor Selection IT Policies and Procedures Continuity and Disaster Recovery Data Management

System Performance Assessment IT Operating Model Design IT Performance Software Licensing

Management

Our Strategy and Operations Services

Our Services Governance Management Consulting provides services in Technology, Strategy & Operations, Organisational Development and Project Management aligned with best practice, standards and legislative requirements.

1. Technology ServicesInformation Technology (IT) plays an important role in an organisation as it guides every decision an organisation makes. IT must advance the business and not just support it. IT is expected to add value by improving business performance, productivity and efficiency of operations. If designed and employed thoughtfully, IT helps to optimise business processes and enhance the ability to manage risk and compliance effectively. IT plays a vital role

in automating complex processes by introducing user-friendly solutions.

Many organisations are replacing their legacy systems with Enterprise Resource Planning (ERP) solutions with the aim of improving system performance, creating better alignment with business processes, reducing operating costs, improving controls, reducing compliance costs, automating controls and monitoring.

Governance Management Consulting helps organisations to run an efficient IT business unit and derive greater value from IT. We do this by providing organisations with the insight and capabilities they need to balance the introduction of new, innovative solutions while continuing to maintain ongoing operations in line with costs and quality expectations.

2. Strategy and Operations ServicesOrganisations are seeking analytically sound and executable strategies that will enable them to achieve sustainable growth, improved performance, reduced cost and managed risk. Strategy matters; and even in the most challenged industries or during challenging periods, organisations with a sound strategy outperform those who are trying to deliver superior value creation without a strategy. Effective strategy can sustain constant evolution and change.

Organisations are rethinking how they do their work in order to drastically improve customer service, reduce operational costs and become competitive. In order to deliver services efficiently,

effectively and smarter, organisations need to analyse their operations.

Governance Management Consulting helps clients throughout the lifecycle of strategy development – from assessment to implementation. We help clients to develop practical strategies that can be operationalised quickly and effectively by employing a fact-based and data-driven approach to solving complex business problems. We work with organisations to translate their strategic goals into tangible plans and help guide the implementation of those plans. Additionally, we help organisations to connect operations to strategy, transcend silos, and focus on the opportunities that will create the greatest value.

Our Technology Services

Business Strategy Business Process Mapping and Improvement Supply Chain Management

Strategy Facilitation Standard Operating Procedures Customer Relationship Management

About Governance Management ConsultingGovernance Management Consulting is a level 1 B-BBEE and 100% black woman owned management consulting firm that provides services in Technology, Strategy & Operations, Organisational Development and Project Management. We help organisations to improve their performance by analysing their problems and developing improvement plans. We focus on working closely and collaboratively with our clients in promoting synergies between people within organisations to achieve their goals and objectives.

Our Business

We provide real business value through delivery of innovative services and solutions. We utilise industry-standard, innovative proprietary methodologies and best practices to design, develop and deliver practical solutions and extraordinary results for our clients. We deploy the use of various methodologies, frameworks and standards such as, The open Group Architecture Framework (TOGAF), Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), Projects IN Controlled Environments (PRINCE 2), Project Management Body of Knowledge (PMBOK), Lean practices and Six Sigma. We meet and exceed the highest professional standards.

We are Different

We are a small organisation with the right attitude to listen to our clients’ requirements and deliver services that bring tangible and observable change. We invest unrestricted time to find the right solutions to our clients’ problems. We will not accept a project that we are not cable of delivering. Due to the size of the organisation, our clients experience the personal touch and

attention from our leadership. We therefore get buy in from the leadership for every project that we deliver.

Our service-oriented attitude helps us to work shoulder to shoulder with people at all levels of the organisation to gain deeper insight throughout the organisation. We take a holistic view in our approach as we want every part of the organisation to succeed not just the areas where we are involved.

Our Mission

To help our clients do the right things and improve performance. We equip the leadership and people within organisations to collaborate, adapt to change and work together to achieve their goals.

Our Core Values

Our values are about who we are and what we believe is important to us:

Values Description

Humanity We have compassion and care for our clients, our people and our communities.

Integrity We have and act with integrity.

Loyalty We are fully devoted to our clients.

Consistency We adhere to the same principles in our service delivery.

Efficiency We deliver services without wasting time and to the desired results.

General Information

Location

Physical and Postal Address1 Tinderwood Loop Zimbali KwaZulu-Natal 4420

Telephone: + 27 82 719 1420Email: admin@governancemc.co.zaWebsite: www.governancemc.co.za Contact

Neo ShabalalaChief Executive OfficerGovernance Management Consulting

Mobile: +27 82 719 1420Email: neo.shabalala@governancemc.co.za

Leadership Neo Shabalala – Chief Executive Officer

Neo is the Chief Executive Officer and founder of

Governance Management Consulting. She is responsible

for all aspects of the firm’s strategy, team and operations.

Neo leads the firm in its mission to help clients improve their

performance and achieve their goals. She is passionate

about delivering the best quality service to her clients.

Neo’s past roles include a Board member and partner

at KPMG. She held various positions at KPMG, which

included being the Chairperson of the Transformation

Committee and Head of Public Sector for the Durban

office. As the Head of Public Sector, she was responsible

for the formulation and implementation of the public sector

strategy. Prior to joining KPMG, Neo was a Consultant with

Deloitte. Positions held at Deloitte span through Helpdesk

Technician to Business Analyst.

Neo has worked with clients in various industries on their

most challenging and strategic transformation projects

for the past 18 years. She specialises in working with

organisation transformations involving business and IT

strategy, governance, growth, IT auditing, performance

improvement and organisational effectiveness. She has

assisted numerous clients in both the public and private

sector with aligning their IT to the business strategy,

compliance and extracting value from IT investment.

She has worked with Government in providing strategic

consulting on interventions to boost economic growth

of the ICT sector in the KwaZulu-Natal province. This

involved numerous research engagements on the state and

situation of the ICT sector in the province. She has an in-

depth knowledge of government policies and strategies.

Neo holds an Honours Bachelor of Science (BSc) in

Information Systems, Bachelor of Commerce (BCom) in

Information Systems and Technology and a Diploma in

Business Management and Administration. She qualified

as an Information System Auditor with ISACA.