Leadership and Management Development

Alan CassidyGeneral Manager Human Resources

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What we often see

Culture Is the key

Our unique personality

Shared assumptions, values and beliefs

How we do things around here

It is all around us

The Link to Wellness

Authorising Environment

Strategy

Culture

Leadership

Gattorna & Chorn 1991

The answer is alignment

Stories

Symbols

Control

Systems

Rituals & Routines

Paradigm

Organisational Structures

Power

Structures

• What core beliefs do the stories reflect?

• Are they about heroes or villains, Success's or disasters

• What is the language and jargon?

• What Status symbols are used?

• How internal or accessible?

• What are the core beliefs of leadership?

• How strongly held are those beliefs?

• How is power distributed ?

• Where are the main blockages to change?

• Flat/ hierarchical • Formal/informal• Encourage collaboration or competition?• What power structure do they support?

• What is most closely monitored and controlled

• Do we emphasise reward or punishment

• Related to history or current strategies

• What routines are emphasised?

• What would look odd if changed?

• What behaviour do routines encourage?

• What are the key rituals?

• What core beliefs do they reflect?

• How easy are rituals/ routines to change

Johnson & Scholes

Cultural Web

Moving From…To…• What core beliefs do the stories reflect?

• Are they about heroes or villains, Success's or

disasters

From …

Whew that was dangerous but we got away with it

• What is the language and jargon?

• What Status symbols are used?

• How internal or accessible?

From …

Standalone

• What are the core beliefs of leadership?

• How strongly held are those beliefs?

• How is power distributed ?

• Where are the main blockages to change?

From …

Outsourced to the specialists

• Flat/ hierarchical

• Formal/informal

• Encourage collaboration or competition?

• What power structure do they support?

From …

Delegated to a mid level manager

• What is most closely monitored and controlled

• Do we emphasise reward or punishment

• Related to history or current strategies

From…

Backward looking, what went wrong

• What is most closely monitored and controlled

• Do we emphasise reward or punishment

• Related to history or current strategies

From …

First thing bumped in meetings

To …

The innovators , who stopped problems before they occurred

To …

Integrated

To …

Core accountability of everyone

To …

The role of the most senior

To …

Preventive measures

To …

First thing covered in meetings

Stories

Symbols

Power Structures

Organisational Structures

Control Systems

Rituals & Routines

What happens now? What do we want to happen?

Characteristics of leadership …

Vision: Provides employees with a clear picture

of the direction the organisation is headed

Ability: Has the ability to deal with the

challenges the organisation faces

People: demonstrates that employees are

important to the success of the organisation

Quality: Is committed to providing high quality

products and services to external customers

Confidence: Inspires confidence among followers

Every interaction a leader has is a moment of truth…

Grunts a greeting

+ 4

+ 3

+ 2

+ 1

- 1

- 2

- 3

- 4

- 5

Disables software

Email Rule

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Time Sheets

Quarterly MeetingCarpet

Work Station Assessment

Empathy –